Los Angeles Unified School District
Los Angeles, CA
Deadline to apply: September 29th
About:
We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life. LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.
Job Duties/Responsibilities
The current vacancies are with the Community Partnerships and Medi-Cal Program at LAUSD.
A Health Care Advocate in a bilingual designation speaks the designated language in assisting District staff and parents in solving problems among schools, parents, and other health care and public agencies regarding enrollment, disenrollment, and continuity barriers and interprets State health care guidelines to parents about qualifications for and enrollment in, Medi-Cal, Healthy Families, and other health care benefits.
Typical duties for this position may include:
Explaining to parent applicants, volunteers, and employees the overall operations of various Healthy Families, Medi-Cal and other health care services and programs as they relate to students and employees.
Working as a liaison with parents, the Department of Public Social Services, the Department of Health Services, and District staff regarding individual student/family Medi-Cal, Healthy Families, and other application procedures to receive health care benefits.
Providing in-service training relative to Healthy Families, Medi-Cal, and other health care application processes, bicultural communication, and human relations skills to staff, parent volunteers and other social service agencies.
Assisting in compiling information for promotional pieces and other related documents regarding health care benefits and the application process for medical benefits.
Minimum Requirements
EDUCATION : An associate’s degree or the successful completion of 60 college semester units or equivalent quarter units in areas such as human services, human relations, advocacy, or health issues. Additional qualifying experience may be substituted for the required education on a year-for-year basis provided that the requirement of a high school diploma or equivalent is met.
EXPERIENCE : One year of advocacy with health related programs or Healthy Families, Medi-Cal, or other health care eligibility experience including working with staff and community members. Graduation from a recognized college or university with a bachelor’s degree may be substituted for the required experience.
SPECIAL:
A valid California Driver License.
Use of an automobile.
Ability to communicate effectively in a designated language in addition to English is required for Health Care Advocates.
All employees must be fully COVID-19 vaccinated and must be able to provide verification of their vaccination status as part of the hiring and onboarding process prior to an official offer of employment to any District site; this includes current employees who are being promoted to a new job class.
Desirable Qualifications
The ideal candidate is fully knowledgeable with the eligibility operations of educational or community-based organizations. They have a thorough understanding of programs such as Medi-Cal, Covered California, Healthy Kids, and Kaiser Permanente Child Health Plans. This individual has experience presenting PowerPoint presentations to community members, other staff, and/or the general public. The ideal candidate has moderate to advanced skills with Excel (charting, basic formulas, etc.), PowerPoint, and Outlook. They experience utilizing county departmental databases used for social service-related activities and is comfortable navigating and using internet-based applications. This individual also has basic technological troubleshooting skills.
The ideal candidate has excellent interpersonal skills and the ability to build trust by taking the time to understand the situations in which their clients are experiencing and provide accurate information and referrals. They have excellent teamwork and communication skills to provide services in the community or at schools. The ideal candidate possesses integrity and an understanding for how to attain and handle confidential material. This individual has excellent self-management skills and can balance a heavy workload by using appropriate time management and communication.
Benefits
Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
Retirement: Membership in the California Public Employee Retirement System (CalPERS).
Vacation: Two weeks of paid vacation to start. Three weeks after five years of year-round paid service.
Paid Holidays: Up to 13 days.
Sep 20, 2023
Full time
Deadline to apply: September 29th
About:
We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life. LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.
Job Duties/Responsibilities
The current vacancies are with the Community Partnerships and Medi-Cal Program at LAUSD.
A Health Care Advocate in a bilingual designation speaks the designated language in assisting District staff and parents in solving problems among schools, parents, and other health care and public agencies regarding enrollment, disenrollment, and continuity barriers and interprets State health care guidelines to parents about qualifications for and enrollment in, Medi-Cal, Healthy Families, and other health care benefits.
Typical duties for this position may include:
Explaining to parent applicants, volunteers, and employees the overall operations of various Healthy Families, Medi-Cal and other health care services and programs as they relate to students and employees.
Working as a liaison with parents, the Department of Public Social Services, the Department of Health Services, and District staff regarding individual student/family Medi-Cal, Healthy Families, and other application procedures to receive health care benefits.
Providing in-service training relative to Healthy Families, Medi-Cal, and other health care application processes, bicultural communication, and human relations skills to staff, parent volunteers and other social service agencies.
Assisting in compiling information for promotional pieces and other related documents regarding health care benefits and the application process for medical benefits.
Minimum Requirements
EDUCATION : An associate’s degree or the successful completion of 60 college semester units or equivalent quarter units in areas such as human services, human relations, advocacy, or health issues. Additional qualifying experience may be substituted for the required education on a year-for-year basis provided that the requirement of a high school diploma or equivalent is met.
EXPERIENCE : One year of advocacy with health related programs or Healthy Families, Medi-Cal, or other health care eligibility experience including working with staff and community members. Graduation from a recognized college or university with a bachelor’s degree may be substituted for the required experience.
SPECIAL:
A valid California Driver License.
Use of an automobile.
Ability to communicate effectively in a designated language in addition to English is required for Health Care Advocates.
All employees must be fully COVID-19 vaccinated and must be able to provide verification of their vaccination status as part of the hiring and onboarding process prior to an official offer of employment to any District site; this includes current employees who are being promoted to a new job class.
Desirable Qualifications
The ideal candidate is fully knowledgeable with the eligibility operations of educational or community-based organizations. They have a thorough understanding of programs such as Medi-Cal, Covered California, Healthy Kids, and Kaiser Permanente Child Health Plans. This individual has experience presenting PowerPoint presentations to community members, other staff, and/or the general public. The ideal candidate has moderate to advanced skills with Excel (charting, basic formulas, etc.), PowerPoint, and Outlook. They experience utilizing county departmental databases used for social service-related activities and is comfortable navigating and using internet-based applications. This individual also has basic technological troubleshooting skills.
The ideal candidate has excellent interpersonal skills and the ability to build trust by taking the time to understand the situations in which their clients are experiencing and provide accurate information and referrals. They have excellent teamwork and communication skills to provide services in the community or at schools. The ideal candidate possesses integrity and an understanding for how to attain and handle confidential material. This individual has excellent self-management skills and can balance a heavy workload by using appropriate time management and communication.
Benefits
Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
Retirement: Membership in the California Public Employee Retirement System (CalPERS).
Vacation: Two weeks of paid vacation to start. Three weeks after five years of year-round paid service.
Paid Holidays: Up to 13 days.
The Legal Aid Services of Oregon (LASO) Statewide Tax Clinic is seeking a full-time coordinator of tax-related outreach and education around the state. This position is funded for two years with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Oregon consistently has one of the nation’s lowest Earned Income Tax Credit (EITC) participation rates. The EITC is a tax credit designed for families surviving on low wages. In 2018, more than one in four eligible Oregon households did not claim the credit, collectively missing out on $84 million in federal dollars. The EITC is one of the most effective tools for helping working families meet their basic needs and improve their lives. Oregonians less likely to claim the credit are those for whom English is not their primary language and those who live in rural areas, are self-employed, and/or have disabilities. Because of this, the Oregon Department of Human Services has allocated funds to the Tax Clinic to help overcome this disparity, in part, through tax education and assistance to navigate tax systems.
Qualifications
Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Demonstrated enthusiasm, creativity, good judgment, initiative, and willingness to work as a team. Understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Because the primary function of this role is to provide community outreach with a focus on rural populations and populations for whom English is not their primary language, preference will be given to candidates who are bilingual in Spanish or another language commonly spoken by tax clinic clients. Though not required, the ideal candidate will be credentialed as a CPA, Enrolled Agent, be a member of the Oregon State Bar, or be eligible to obtain such credentials within the first year of employment.
Essential Functions
Community Outreach:
Identify and develop relationships with key community partners.
Develop and implement an outreach work plan with goals, steps, and timelines.
Provide educational presentations to community members and partner organizations.
Determine what educational materials are needed.
Coordinate the development of educational materials.
Working Conditions and Physical Requirements
Work in an office environment including working at a workstation, attending meetings, etc.
This position will involve frequent travel around the state of Oregon and, as such, requires a valid driver’s license or the ability to obtain one within 60 days of hire date.
Use of computer and other office equipment during a 7-hour workday.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week. Placement on the salary scale is based on relevant experience. The salary range is $41K-65K. Additional compensation of $3600 for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
Mar 29, 2023
Full time
The Legal Aid Services of Oregon (LASO) Statewide Tax Clinic is seeking a full-time coordinator of tax-related outreach and education around the state. This position is funded for two years with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Oregon consistently has one of the nation’s lowest Earned Income Tax Credit (EITC) participation rates. The EITC is a tax credit designed for families surviving on low wages. In 2018, more than one in four eligible Oregon households did not claim the credit, collectively missing out on $84 million in federal dollars. The EITC is one of the most effective tools for helping working families meet their basic needs and improve their lives. Oregonians less likely to claim the credit are those for whom English is not their primary language and those who live in rural areas, are self-employed, and/or have disabilities. Because of this, the Oregon Department of Human Services has allocated funds to the Tax Clinic to help overcome this disparity, in part, through tax education and assistance to navigate tax systems.
Qualifications
Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Demonstrated enthusiasm, creativity, good judgment, initiative, and willingness to work as a team. Understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Because the primary function of this role is to provide community outreach with a focus on rural populations and populations for whom English is not their primary language, preference will be given to candidates who are bilingual in Spanish or another language commonly spoken by tax clinic clients. Though not required, the ideal candidate will be credentialed as a CPA, Enrolled Agent, be a member of the Oregon State Bar, or be eligible to obtain such credentials within the first year of employment.
Essential Functions
Community Outreach:
Identify and develop relationships with key community partners.
Develop and implement an outreach work plan with goals, steps, and timelines.
Provide educational presentations to community members and partner organizations.
Determine what educational materials are needed.
Coordinate the development of educational materials.
Working Conditions and Physical Requirements
Work in an office environment including working at a workstation, attending meetings, etc.
This position will involve frequent travel around the state of Oregon and, as such, requires a valid driver’s license or the ability to obtain one within 60 days of hire date.
Use of computer and other office equipment during a 7-hour workday.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week. Placement on the salary scale is based on relevant experience. The salary range is $41K-65K. Additional compensation of $3600 for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
The Legal Aid Services of Oregon Statewide Tax Clinic is seeking a full-time person to assist with the administration of its Statewide Tax Program. This position is funded for two years with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Oregon consistently has one of the nation’s lowest Earned Income Tax Credit (EITC) participation rates. The EITC is a tax credit designed for families surviving on low wages. In 2018, more than one in four eligible Oregon households did not claim the credit, collectively missing out on $84 million in federal dollars. The EITC is one of the most effective tools for helping working families meet their basic needs and improve their lives. Oregonians less likely to claim the credit are those for whom English is not their primary language and those who live in rural areas, are self-employed, and/or have disabilities. Because of this, the Oregon Department of Human Services has allocated funds to the Tax Clinic to help overcome this disparity, in part, through tax education and assistance to navigate tax systems.
Qualifications
Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Demonstrated enthusiasm, creativity, good judgment, initiative, and willingness to work as a team. Understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Because the focus of the tax clinic is to serve populations for whom English is not their primary language, preference will be given to candidates who are bilingual in Spanish, or another language commonly spoken by tax clinic clients. Though not required, the ideal candidate will be credentialed as a CPA, Enrolled Agent, or be eligible to obtain such credentials within the first year of employment.
Essential Functions
Creating systems and developing processes to create a smooth and consistent workflow in the office;
Assisting with compiling grant reports;
Answering phones and screening clients for eligibility;
Case handling duties including factual investigation, preparing documents, contact with the IRS on behalf of taxpayers, etc.
Other appropriate functions when necessary.
Working Conditions and Physical Requirements
Work in an office environment including working at a workstation, attending meetings, etc.
Use of computer and other office equipment during a 7-hour workday.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week. Placement on the salary scale is based on relevant experience. The salary range is $41K-65K. Additional compensation of $3600 for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity.
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
Mar 29, 2023
Full time
The Legal Aid Services of Oregon Statewide Tax Clinic is seeking a full-time person to assist with the administration of its Statewide Tax Program. This position is funded for two years with the option to renew. This position will be eligible for partial remote work. The Tax Clinic, while housed in the Portland Regional Office, is a statewide program. Applications from people living around the state are welcome. Primary work location can be determined at the time of hiring.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs focused on services to farmworkers and on issues affecting Native Americans. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems.
The Portland Regional Office of LASO serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from diverse cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Statewide Tax Clinic
LASO receives a grant from the IRS to assist low-income taxpayers with federal tax problems and associated state tax problems. This takes the form of outreach and education, direct representation, and systemic advocacy. The work of the Statewide Tax Clinic is important to the elimination and alleviation of childhood poverty in the United States. We work to ensure the fairness and integrity of the tax system for low-income, BIPOC, and/or immigrant taxpayers through a mix of direct service work, affirmative litigation, and systemic advocacy work.
Oregon consistently has one of the nation’s lowest Earned Income Tax Credit (EITC) participation rates. The EITC is a tax credit designed for families surviving on low wages. In 2018, more than one in four eligible Oregon households did not claim the credit, collectively missing out on $84 million in federal dollars. The EITC is one of the most effective tools for helping working families meet their basic needs and improve their lives. Oregonians less likely to claim the credit are those for whom English is not their primary language and those who live in rural areas, are self-employed, and/or have disabilities. Because of this, the Oregon Department of Human Services has allocated funds to the Tax Clinic to help overcome this disparity, in part, through tax education and assistance to navigate tax systems.
Qualifications
Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations. Demonstrated enthusiasm, creativity, good judgment, initiative, and willingness to work as a team. Understanding and commitment to anti-bias principles, cultural competency and addressing systemic racism and other forms of oppression. Because the focus of the tax clinic is to serve populations for whom English is not their primary language, preference will be given to candidates who are bilingual in Spanish, or another language commonly spoken by tax clinic clients. Though not required, the ideal candidate will be credentialed as a CPA, Enrolled Agent, or be eligible to obtain such credentials within the first year of employment.
Essential Functions
Creating systems and developing processes to create a smooth and consistent workflow in the office;
Assisting with compiling grant reports;
Answering phones and screening clients for eligibility;
Case handling duties including factual investigation, preparing documents, contact with the IRS on behalf of taxpayers, etc.
Other appropriate functions when necessary.
Working Conditions and Physical Requirements
Work in an office environment including working at a workstation, attending meetings, etc.
Use of computer and other office equipment during a 7-hour workday.
Salary/Benefits
Compensation is based on the currently negotiated union salary scale for a 35-hour work week. Placement on the salary scale is based on relevant experience. The salary range is $41K-65K. Additional compensation of $3600 for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses.
Closing Date
Reviews of resumes to begin on April 17, 2023.
Applications
Send resume and letter of interest to: taxjobs@lasoregon.org
As part of your cover letter, please address the following: LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
We celebrate diversity.
LASO is committed to being an organization that reflects the communities we serve and is diverse in race, color, national origin, sex, age, religion, marital status, veteran status, sexual orientation, gender identity, ancestry, national origin, or sensory, mental and physical abilities, work background, experience and education. We believe that the outcome of such diversity is our greatest strength and a matter of basic human fairness. It is to this end that we strongly encourage applications from people of color and people from any other underrepresented and historically marginalized group to apply for this position.
Position Summary: The Bilingual Administrative Coordinator is responsible for overseeing the daily site operations at HRM’s Highlandtown office site, a site that conducts business in both English and Spanish. The Administrative Coordinator is the first contact the public has with House of Ruth Maryland at the Highlandtown office and is responsible for setting a helpful, welcoming, and informed tone for visitors. Many of the individuals seeking services at the Highlandtown office have experienced multiple traumas. In addition to intimate partner/ sexual violence (IPSV), many have also experienced violence during the immigration process, violence in their home country, and community based violence that includes discrimination and hate crimes. These complex traumatic events shape how survivors interact with the people around them, and the Administrative Coordinator must be comfortable engaging traumatized people, who may present for assistance in a variety of emotional states and not always be clear about what they are seeking from us. The Administrative Coordinator engages visitors with sensitivity, with safety in mind, and assists visitors in getting to the right person to address their needs in an efficient and confidential manner. The Administrative Coordinator is also primarily responsible for the ensuring the day to day operations of the Highlandtown office site run smoothly, coordinating schedules for coverage, site and community events; managing the use of spaces on site; interacting with vendors; and managing the food pantry logistics. Much of the work is self-directed and this position works daily to handle a wide range of situations, relying on sound judgment to accomplish goals.
Standard Schedule: Standard hours for this position are Monday- Friday, starting at 9:00 am and finishing at 5:00pm. This position is based on site 95% at HRM’s Highlandtown location. Local travel around the Baltimore Metropolitan area encompasses up to 5% of the position.
Primary Responsibilities:
Carries out routine office activities such as answering a multi-line phone system in Spanish and English, fielding questions, routing calls, mail handling and distribution, maintaining office and building supply inventory, making service referrals, and other tasks as needed.
Acts as the primary staff member for coverage at the Highlandtown office site; works with HRM staff to create a fair and reliable backup coverage system, ensuring two people are in the building at all times.
Maintains an efficient, professional, and pleasant environment, troubleshooting office equipment problems, and arranging for and coordinating office equipment repair.
Manages the Highlandtown schedule of events, staff contact lists, and staff work schedules. Updates the shared calendar and distribute information and reference tools to staff.
Screens and assists program participants, visitors, donors, and vendors for entry into the facility. Enforces visitor confidentiality policy and donation policy, and keeps a current list of who is on site at all times.
Provides administrative support, scheduling and special project assistance for the Center’s programming, including the agency’s annual survivor focused Christmas party.
Sets up meeting rooms, arranges for refreshments, prepares materials for meetings, and cleans up after meetings.
Provides technical support and limited training to program staff on use of computer hardware and software, fax machine, copier, and other equipment, to resolve problems and upgrade skills. Liaison with HRM information technology staff on issues related to software and hardware problems.
Acts as building captain for Emergency Preparedness plan.
Completes routine data entry tasks efficiently and accurately. Produces reports as required.
Coordinates internal site communications (e.g., calendars, contact lists, etc.) and assisting with communications between programs and external community partners
Maintains strict confidentiality with respect to victims, sensitive documents, and program projects and communications.
Assists Outreach team with administrative functions of the Food Pantry, including inventory, stocking, and distribution activities.
Identifies opportunities to utilize trainees and volunteers to enhance operations
Takes initiative and creates systems that improve efficiency and effectiveness of administrative functioning of program, including the creation, update and maintenance of a procedure manual.
Experience/Requirements:
Three years of paid or volunteer experience providing administrative tasks with progressively more responsibility. Associate degree in Human Services field may substitute for one year experience.
Oral and written fluency in English and Spanish. Strong writing and proofreading skills.
Experience with office organization and equipment including multi-line phones
High level of comfort using the full Microsoft package (Word, Excel, PowerPoint & Publisher), operating email, and researching & retrieving information from the internet
Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors.
Demonstrated ability to de-escalate strong emotions from customers or clients.
Demonstrated ability to juggle multiple competing tasks and timelines.
Must pass Criminal Background Check.
Highly Preferred Skills:
Experience in direct service provision with the Latinx immigrant community.
Knowledge and understanding of intimate partner and/or sexual violence.
Knowledge of local human services programs/ agencies and housing resources.
Ability to lift and carry items up to 20 pounds.
Dec 28, 2022
Full time
Position Summary: The Bilingual Administrative Coordinator is responsible for overseeing the daily site operations at HRM’s Highlandtown office site, a site that conducts business in both English and Spanish. The Administrative Coordinator is the first contact the public has with House of Ruth Maryland at the Highlandtown office and is responsible for setting a helpful, welcoming, and informed tone for visitors. Many of the individuals seeking services at the Highlandtown office have experienced multiple traumas. In addition to intimate partner/ sexual violence (IPSV), many have also experienced violence during the immigration process, violence in their home country, and community based violence that includes discrimination and hate crimes. These complex traumatic events shape how survivors interact with the people around them, and the Administrative Coordinator must be comfortable engaging traumatized people, who may present for assistance in a variety of emotional states and not always be clear about what they are seeking from us. The Administrative Coordinator engages visitors with sensitivity, with safety in mind, and assists visitors in getting to the right person to address their needs in an efficient and confidential manner. The Administrative Coordinator is also primarily responsible for the ensuring the day to day operations of the Highlandtown office site run smoothly, coordinating schedules for coverage, site and community events; managing the use of spaces on site; interacting with vendors; and managing the food pantry logistics. Much of the work is self-directed and this position works daily to handle a wide range of situations, relying on sound judgment to accomplish goals.
Standard Schedule: Standard hours for this position are Monday- Friday, starting at 9:00 am and finishing at 5:00pm. This position is based on site 95% at HRM’s Highlandtown location. Local travel around the Baltimore Metropolitan area encompasses up to 5% of the position.
Primary Responsibilities:
Carries out routine office activities such as answering a multi-line phone system in Spanish and English, fielding questions, routing calls, mail handling and distribution, maintaining office and building supply inventory, making service referrals, and other tasks as needed.
Acts as the primary staff member for coverage at the Highlandtown office site; works with HRM staff to create a fair and reliable backup coverage system, ensuring two people are in the building at all times.
Maintains an efficient, professional, and pleasant environment, troubleshooting office equipment problems, and arranging for and coordinating office equipment repair.
Manages the Highlandtown schedule of events, staff contact lists, and staff work schedules. Updates the shared calendar and distribute information and reference tools to staff.
Screens and assists program participants, visitors, donors, and vendors for entry into the facility. Enforces visitor confidentiality policy and donation policy, and keeps a current list of who is on site at all times.
Provides administrative support, scheduling and special project assistance for the Center’s programming, including the agency’s annual survivor focused Christmas party.
Sets up meeting rooms, arranges for refreshments, prepares materials for meetings, and cleans up after meetings.
Provides technical support and limited training to program staff on use of computer hardware and software, fax machine, copier, and other equipment, to resolve problems and upgrade skills. Liaison with HRM information technology staff on issues related to software and hardware problems.
Acts as building captain for Emergency Preparedness plan.
Completes routine data entry tasks efficiently and accurately. Produces reports as required.
Coordinates internal site communications (e.g., calendars, contact lists, etc.) and assisting with communications between programs and external community partners
Maintains strict confidentiality with respect to victims, sensitive documents, and program projects and communications.
Assists Outreach team with administrative functions of the Food Pantry, including inventory, stocking, and distribution activities.
Identifies opportunities to utilize trainees and volunteers to enhance operations
Takes initiative and creates systems that improve efficiency and effectiveness of administrative functioning of program, including the creation, update and maintenance of a procedure manual.
Experience/Requirements:
Three years of paid or volunteer experience providing administrative tasks with progressively more responsibility. Associate degree in Human Services field may substitute for one year experience.
Oral and written fluency in English and Spanish. Strong writing and proofreading skills.
Experience with office organization and equipment including multi-line phones
High level of comfort using the full Microsoft package (Word, Excel, PowerPoint & Publisher), operating email, and researching & retrieving information from the internet
Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors.
Demonstrated ability to de-escalate strong emotions from customers or clients.
Demonstrated ability to juggle multiple competing tasks and timelines.
Must pass Criminal Background Check.
Highly Preferred Skills:
Experience in direct service provision with the Latinx immigrant community.
Knowledge and understanding of intimate partner and/or sexual violence.
Knowledge of local human services programs/ agencies and housing resources.
Ability to lift and carry items up to 20 pounds.
Be a critical member in a team of social justice advocates! The Public Justice Center in Baltimore is seeking a n Office Manager to work in the Baltimore office. This is a new position that is available immediately.
The Public Justice Center (“PJC”)
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. www.publicjustice.org .
COVID-19 Info
During the pandemic, most of the PJC is working remotely most of the time, with some staff coming into the office as needed . The Office Manager will be expected to come to the office several days a week . The PJC will provide the Office Manager with free parking near the building while the office is working remotely. We anticipate that the office will transition back to in-person work in the fall. In the meantime, t he PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Core Duties
The Office Manager reports to the Director of Administration and has primary responsibility for doing and managing the day-to-day administrative functions of the office and the paralegals who also provide admin support.
Approximately 50% of the Office Manager’s duties will be to personally provide administrative support, including answering phones and email, referring potential clients to paralegals for intake, handling mail, copies, scans, and providing other administrative support to the PJC’s work teams.
The other 50% of the Office Manager’s duties will include:
Scheduling and supervising the other members of the admin team, who are paralegals who rotate handling the phones and mail , production of legal briefs, and other administrative tasks.
Ordering and maintaining office supplies.
Be ing the primary liaison between IT vendors and staff on upgrades, maintenance, and troubleshooting and m aintain ing inventory of computers and office equipment .
Be ing the p rimary trainer of new staff on office procedures and equipment.
Required Skills and Experience
At least 2-3 years of prior experience providing and managing office administration functions.
Strong oral and written communication skills. Please provide a writing sample.
Excellent use of MS Outlook, Word and Excel; database programs a plus, and willingness to learn new programs for case management and office life.
Strong problem-solving abilities, time management, and organizational skills.
Be tech savvy – you don’t have to be a programmer, but you do need to understand how to work with machines , programs, and their human counterparts.
Attention to detail and keen organization skills.
Ability to work under deadline and manage multiple tasks and respond to multiple people .
Ability to empathize and sensitively respond to people seeking services in crisis situations.
Ability to work both independently and collaboratively with others both in and outside of the PJC .
Passion for social justice and commitment to the vision of the Public Justice Center.
The following qualifications are valued for this position. Applicants should also identify other related or supplementary skills and experiences.
Spanish/English bilingual (or proficient) in writing and speaking is highly desired .
Bachelor’s d egree or associate degree from an accredited school.
Understanding of the principles of race equity analysis and their application to the PJC’s organizational life and to our work.
Experience with our client communities , including lived experience .
Experience in law office/litigation support.
Compensation
This is a full-time, non-exempt position that will require 40 hours in a workweek. The salary range begins at $50,000/year and increases with experience. A language bonus of $1,000/year is given to Spanish/English bilingual staff. An excellent cafeteria benefit package is included offering health, dental, disability and life insurance, and retirement options.
Applications
Applications will be accepted on a rolling basis until position is filled . To apply, please submit the following documents by email only :
A cover letter explaining your intere st
A resume
A writing sample
T he names and telephone numbers of three references
Please send applications to Gabriela Dickson La Rotta, dicksonlarottag@publicjustice.org with “ Office Manager Appl icant” in the subject line.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee in an office environment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latin e , Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in the practice of law to apply.
May 27, 2021
Full time
Be a critical member in a team of social justice advocates! The Public Justice Center in Baltimore is seeking a n Office Manager to work in the Baltimore office. This is a new position that is available immediately.
The Public Justice Center (“PJC”)
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. www.publicjustice.org .
COVID-19 Info
During the pandemic, most of the PJC is working remotely most of the time, with some staff coming into the office as needed . The Office Manager will be expected to come to the office several days a week . The PJC will provide the Office Manager with free parking near the building while the office is working remotely. We anticipate that the office will transition back to in-person work in the fall. In the meantime, t he PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Core Duties
The Office Manager reports to the Director of Administration and has primary responsibility for doing and managing the day-to-day administrative functions of the office and the paralegals who also provide admin support.
Approximately 50% of the Office Manager’s duties will be to personally provide administrative support, including answering phones and email, referring potential clients to paralegals for intake, handling mail, copies, scans, and providing other administrative support to the PJC’s work teams.
The other 50% of the Office Manager’s duties will include:
Scheduling and supervising the other members of the admin team, who are paralegals who rotate handling the phones and mail , production of legal briefs, and other administrative tasks.
Ordering and maintaining office supplies.
Be ing the primary liaison between IT vendors and staff on upgrades, maintenance, and troubleshooting and m aintain ing inventory of computers and office equipment .
Be ing the p rimary trainer of new staff on office procedures and equipment.
Required Skills and Experience
At least 2-3 years of prior experience providing and managing office administration functions.
Strong oral and written communication skills. Please provide a writing sample.
Excellent use of MS Outlook, Word and Excel; database programs a plus, and willingness to learn new programs for case management and office life.
Strong problem-solving abilities, time management, and organizational skills.
Be tech savvy – you don’t have to be a programmer, but you do need to understand how to work with machines , programs, and their human counterparts.
Attention to detail and keen organization skills.
Ability to work under deadline and manage multiple tasks and respond to multiple people .
Ability to empathize and sensitively respond to people seeking services in crisis situations.
Ability to work both independently and collaboratively with others both in and outside of the PJC .
Passion for social justice and commitment to the vision of the Public Justice Center.
The following qualifications are valued for this position. Applicants should also identify other related or supplementary skills and experiences.
Spanish/English bilingual (or proficient) in writing and speaking is highly desired .
Bachelor’s d egree or associate degree from an accredited school.
Understanding of the principles of race equity analysis and their application to the PJC’s organizational life and to our work.
Experience with our client communities , including lived experience .
Experience in law office/litigation support.
Compensation
This is a full-time, non-exempt position that will require 40 hours in a workweek. The salary range begins at $50,000/year and increases with experience. A language bonus of $1,000/year is given to Spanish/English bilingual staff. An excellent cafeteria benefit package is included offering health, dental, disability and life insurance, and retirement options.
Applications
Applications will be accepted on a rolling basis until position is filled . To apply, please submit the following documents by email only :
A cover letter explaining your intere st
A resume
A writing sample
T he names and telephone numbers of three references
Please send applications to Gabriela Dickson La Rotta, dicksonlarottag@publicjustice.org with “ Office Manager Appl icant” in the subject line.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee in an office environment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latin e , Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in the practice of law to apply.
Preferred: Bilingual Spanish/English language skills (reading, writing and speaking).
This is a full-time, permanent, classified position and is represented by a union.
The Oregon Health Authority (OHA), Public Health Division (PHD), HIV, STD and TB section in Portland, OR is recruiting for an CAREAssist Program Assistant to provide administrative and customer support to CAREAssist clients, providers and community-based organizations to ensure timely service, technical assistance and coordination of care services. The CAREAssist program assists HIV+ Oregon residents to improve their health by paying for insurance premiums and prescription/medical services co-pays.
What will you do?
As the CAREAssist Program Assistant , you will work with CAREAssist caseworkers and CAREAssist fiscal operations staff to provide customer service to clients, medical providers, pharmacies, community-based organizations, and other organizations coordinating HIV care and treatment for persons living with HIV. You will provide information on client eligibility; status of program services, status of insurance or medical claims payments; and referrals for testing, case management and other services necessary to ensure access to HIV care and treatment. In addition, you will assess needs and triage calls to appropriate service provider (case worker, fiscal operations, HIV prevention or other resource).
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans . If you are an experienced in providing a high-level customer service and performing office duties, don’t delay! Apply today!
What are we looking for?
Requested Skills
Minimum qualifications : Two years of general clerical experience of which included one years of word processing/data entry OR an associate degree in office technology.
Preference will be given to applicants who can read, write, and speak in Spanish and English.
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Experience providing professional, diplomatic customer service to communicate effectively on the phone, in person, and in writing.
Advanced proficiency utilizing computers and data systems.
Experience performing accurate data entry.
Experience using a multi-line switchboard/phone.
Experience maintaining a high level of confidentiality.
Proficient in Word, Excel, Outlook, and database applications.
Experience promoting a culturally competent and diverse work environment.
How to Apply
To review the announcement and apply, please copy and paste on the following link:
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Portland--OHA--Oregon-Street/CAREAssist-Program-Assistant--Office-Specialist-2-_REQ-64302
May 11, 2021
Full time
Preferred: Bilingual Spanish/English language skills (reading, writing and speaking).
This is a full-time, permanent, classified position and is represented by a union.
The Oregon Health Authority (OHA), Public Health Division (PHD), HIV, STD and TB section in Portland, OR is recruiting for an CAREAssist Program Assistant to provide administrative and customer support to CAREAssist clients, providers and community-based organizations to ensure timely service, technical assistance and coordination of care services. The CAREAssist program assists HIV+ Oregon residents to improve their health by paying for insurance premiums and prescription/medical services co-pays.
What will you do?
As the CAREAssist Program Assistant , you will work with CAREAssist caseworkers and CAREAssist fiscal operations staff to provide customer service to clients, medical providers, pharmacies, community-based organizations, and other organizations coordinating HIV care and treatment for persons living with HIV. You will provide information on client eligibility; status of program services, status of insurance or medical claims payments; and referrals for testing, case management and other services necessary to ensure access to HIV care and treatment. In addition, you will assess needs and triage calls to appropriate service provider (case worker, fiscal operations, HIV prevention or other resource).
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans . If you are an experienced in providing a high-level customer service and performing office duties, don’t delay! Apply today!
What are we looking for?
Requested Skills
Minimum qualifications : Two years of general clerical experience of which included one years of word processing/data entry OR an associate degree in office technology.
Preference will be given to applicants who can read, write, and speak in Spanish and English.
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Experience providing professional, diplomatic customer service to communicate effectively on the phone, in person, and in writing.
Advanced proficiency utilizing computers and data systems.
Experience performing accurate data entry.
Experience using a multi-line switchboard/phone.
Experience maintaining a high level of confidentiality.
Proficient in Word, Excel, Outlook, and database applications.
Experience promoting a culturally competent and diverse work environment.
How to Apply
To review the announcement and apply, please copy and paste on the following link:
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Portland--OHA--Oregon-Street/CAREAssist-Program-Assistant--Office-Specialist-2-_REQ-64302
Bed Bath & Beyond
3 Enterprise Ave N Suite 3 Secaucus, NJ
Are you looking to grow your career and join an industry leader? Bed Bath & Beyond is seeking an accomplished, hands-on Bilingual Human Resources Manager to provide top-notch HR leadership and support our Distribution Center in Secaucus, NJ. In this important leadership role, the HR Manager reports to the Regional HR Manager onsite and works closely with the DC management team to establish a talented workforce and a positive, high performance work environment. The ideal candidate for this role should possess a knowledge of HR functional activities, labor laws, regulatory requirements, and an understanding HR processes. S/he should also have excellent interpersonal, enjoys collaborating for a successful outcome, and knows how to energize a building while having fun. They must be innovative and comfortable thinking beyond status quo and articulating those thoughts and new ideas, have the ability to solve complex problems, be results driven, have strong business acumen and have excellent written and verbal communication skills. The successful candidate will take their role seriously, just not him/herself.
What you can expect, your responsibilities:
Partner with Operations Managers regarding associates not meeting performance standards and use performance management techniques to improve your client group’s performance.
Handle employee relations for your assigned client group, supporting Operations leaders on day-to-day issues (coaching, counseling), help to guide and advise leaders in corrective action, development plans, and employee terminations.
Ensure your client group is adhering to legal standards (state and federal) and HR operations policies in the building. Implement and/support organization-wide strategies and objectives
Create, plan, and execute on site positive associate engagement activities
Provide and facilitate training and development programs, performance management and compensation initiatives
Partner with Operations leaders to meet business goals through analyzing key data/ HR metrics (turnover and call out) and take appropriate action where necessary to improve the associate experience and your client group’s performance
Investigate and perform thorough investigations into harassment and ethics complaints, resolving issues in a timely manner
Work collaboratively and lead a team through process implementation and change management throughout the organization
Manage one or two HR Coordinators, who are responsible for the administrative support of the HR department.
Oversee and/or perform new hire orientation in an engaging and quality way to welcome our new associates in an effective manner.
Participate in recruitment and interviewing of high-volume, associate positions and manager positions, as necessary.
Partner with Corporate benefits to facilitate benefits enrollment for your site and other benefit issues for your client group.
Process Workers Comp, FMLA, and other HR documentation as appropriate.
Qualifications:
Minimum (required to be considered as a qualified applicant ):
Bi-lingual (English/Spanish) required
5 years of progressive Human Resources generalist background with management level experience and at least 3 years of HR experience in a distribution center, warehouse, fulfillment center, big-box retailer or manufacturing environment.
At least two years of experience in employee relations.
Experience in high volume, non-exempt staffing for hourly associates
Proven record of application in federal and state employment laws, labor relations, investigation skills and HR technical knowledge in EEO, AA, FMLA, ADA, HR compliance, unemployment, and worker’s compensation.
Demonstrated experience in coaching, counseling and training managers on driving performance and development
Successful track record of working in a rapid and complex changing work environment
Experience supporting hourly employee client groups with large employee populations
Excellent interpersonal and communication skills, both written and oral, with demonstrated ability to interact effectively with, and influence, senior management.
Ability to work collaboratively and lead a team
Good business acumen and strong problem-solving skills.
Excellent organizational skills and ability to work in a fast-paced environment, juggling priorities
Proficiency in MS Office Suite
Ability to work flexible hours, which may include rotating nights and weekends
Bachelor’s degree required. Major in HR Management, Business or related field preferred.
Preferred Qualifications (a plus to your application):
Knowledge of Benefits and Payroll administration
PHR/SPHR or SHRM-CP/SCP certification desired
MA/MBA in HR, Labor Relations or related field desired
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
Phone: 1-844-MYHRSC1
This is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
Mar 26, 2021
Full time
Are you looking to grow your career and join an industry leader? Bed Bath & Beyond is seeking an accomplished, hands-on Bilingual Human Resources Manager to provide top-notch HR leadership and support our Distribution Center in Secaucus, NJ. In this important leadership role, the HR Manager reports to the Regional HR Manager onsite and works closely with the DC management team to establish a talented workforce and a positive, high performance work environment. The ideal candidate for this role should possess a knowledge of HR functional activities, labor laws, regulatory requirements, and an understanding HR processes. S/he should also have excellent interpersonal, enjoys collaborating for a successful outcome, and knows how to energize a building while having fun. They must be innovative and comfortable thinking beyond status quo and articulating those thoughts and new ideas, have the ability to solve complex problems, be results driven, have strong business acumen and have excellent written and verbal communication skills. The successful candidate will take their role seriously, just not him/herself.
What you can expect, your responsibilities:
Partner with Operations Managers regarding associates not meeting performance standards and use performance management techniques to improve your client group’s performance.
Handle employee relations for your assigned client group, supporting Operations leaders on day-to-day issues (coaching, counseling), help to guide and advise leaders in corrective action, development plans, and employee terminations.
Ensure your client group is adhering to legal standards (state and federal) and HR operations policies in the building. Implement and/support organization-wide strategies and objectives
Create, plan, and execute on site positive associate engagement activities
Provide and facilitate training and development programs, performance management and compensation initiatives
Partner with Operations leaders to meet business goals through analyzing key data/ HR metrics (turnover and call out) and take appropriate action where necessary to improve the associate experience and your client group’s performance
Investigate and perform thorough investigations into harassment and ethics complaints, resolving issues in a timely manner
Work collaboratively and lead a team through process implementation and change management throughout the organization
Manage one or two HR Coordinators, who are responsible for the administrative support of the HR department.
Oversee and/or perform new hire orientation in an engaging and quality way to welcome our new associates in an effective manner.
Participate in recruitment and interviewing of high-volume, associate positions and manager positions, as necessary.
Partner with Corporate benefits to facilitate benefits enrollment for your site and other benefit issues for your client group.
Process Workers Comp, FMLA, and other HR documentation as appropriate.
Qualifications:
Minimum (required to be considered as a qualified applicant ):
Bi-lingual (English/Spanish) required
5 years of progressive Human Resources generalist background with management level experience and at least 3 years of HR experience in a distribution center, warehouse, fulfillment center, big-box retailer or manufacturing environment.
At least two years of experience in employee relations.
Experience in high volume, non-exempt staffing for hourly associates
Proven record of application in federal and state employment laws, labor relations, investigation skills and HR technical knowledge in EEO, AA, FMLA, ADA, HR compliance, unemployment, and worker’s compensation.
Demonstrated experience in coaching, counseling and training managers on driving performance and development
Successful track record of working in a rapid and complex changing work environment
Experience supporting hourly employee client groups with large employee populations
Excellent interpersonal and communication skills, both written and oral, with demonstrated ability to interact effectively with, and influence, senior management.
Ability to work collaboratively and lead a team
Good business acumen and strong problem-solving skills.
Excellent organizational skills and ability to work in a fast-paced environment, juggling priorities
Proficiency in MS Office Suite
Ability to work flexible hours, which may include rotating nights and weekends
Bachelor’s degree required. Major in HR Management, Business or related field preferred.
Preferred Qualifications (a plus to your application):
Knowledge of Benefits and Payroll administration
PHR/SPHR or SHRM-CP/SCP certification desired
MA/MBA in HR, Labor Relations or related field desired
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
Phone: 1-844-MYHRSC1
This is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
Are you looking to grow your career and join an industry leader? Bed Bath & Beyond is seeking an accomplished, hands-on Bilingual Human Resources Manager to provide top-notch HR leadership and support at our eCommerce Fulfillment Center in Port Reading, NJ. In this important leadership role, the HR Manager reports to the Senior HR Manager onsite and works closely with the eCommerce Management team to establish a talented workforce and a positive, high performance work environment. The ideal candidate for this role should possess a knowledge of HR functional activities, labor laws, regulatory requirements, and an understanding HR processes. S/he should also have excellent interpersonal, enjoys collaborating for a successful outcome, and knows how to energize a building while having fun. They must be innovative and comfortable thinking beyond status quo and articulating those thoughts and new ideas, have the ability to solve complex problems, be results driven, have strong business acumen and have excellent written and verbal communication skills. The successful candidate will take their role seriously, just not him/herself.
What you can expect, your responsibilities:
Partner with Operations Managers regarding associates not meeting performance standards and use performance management techniques to improve your client group’s performance.
Handle employee relations for your assigned client group, supporting Operations leaders on day-to-day issues (coaching, counseling), help to guide and advise leaders in corrective action, development plans, and employee terminations.
Ensure your client group is adhering to legal standards (state and federal) and HR operations policies in the building. Implement and/support organization-wide strategies and objectives
Create, plan, and execute on site positive associate engagement activities
Provide and facilitate training and development programs, performance management and compensation initiatives
Partner with Operations leaders to meet business goals through analyzing key data/ HR metrics (turnover and call out) and take appropriate action where necessary to improve the associate experience and your client group’s performance
Investigate and perform thorough investigations into harassment and ethics complaints, resolving issues in a timely manner
Work collaboratively and lead a team through process implementation and change management throughout the organization
Manage one or two HR Coordinators, who are responsible for the administrative support of the HR department.
Oversee and/or perform new hire orientation in an engaging and quality way to welcome our new associates in an effective manner.
Participate in recruitment and interviewing of high-volume, associate positions and manager positions, as necessary.
Partner with Corporate benefits to facilitate benefits enrollment for your site and other benefit issues for your client group.
Process Workers Comp, FMLA, and other HR documentation as appropriate.
Qualifications:
Minimum (required to be considered as a qualified applicant ):
Bi-lingual (English/Spanish) required
5 years of progressive Human Resources generalist background with management level experience and at least 3 years of HR experience in a distribution center, warehouse, fulfillment center, big-box retailer or manufacturing environment.
At least two years of experience in employee relations.
Experience in high volume, non-exempt staffing for hourly associates
Proven record of application in federal and state employment laws, labor relations, investigation skills and HR technical knowledge in EEO, AA, FMLA, ADA, HR compliance, unemployment, and worker’s compensation.
Demonstrated experience in coaching, counseling and training managers on driving performance and development
Successful track record of working in a rapid and complex changing work environment
Experience supporting hourly employee client groups with large employee populations
Excellent interpersonal and communication skills, both written and oral, with demonstrated ability to interact effectively with, and influence, senior management.
Ability to work collaboratively and lead a team
Good business acumen and strong problem-solving skills.
Excellent organizational skills and ability to work in a fast-paced environment, juggling priorities
Proficiency in MS Office Suite
Ability to work flexible hours, which may include rotating nights and weekends
Bachelor’s degree required. Major in HR Management, Business or related field preferred.
Preferred Qualifications (a plus to your application):
Knowledge of Benefits and Payroll administration
PHR/SPHR or SHRM-CP/SCP certification desired
MA/MBA in HR, Labor Relations or related field desired
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
Phone: 1-844-MYHRSC1
This is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
Mar 26, 2021
Full time
Are you looking to grow your career and join an industry leader? Bed Bath & Beyond is seeking an accomplished, hands-on Bilingual Human Resources Manager to provide top-notch HR leadership and support at our eCommerce Fulfillment Center in Port Reading, NJ. In this important leadership role, the HR Manager reports to the Senior HR Manager onsite and works closely with the eCommerce Management team to establish a talented workforce and a positive, high performance work environment. The ideal candidate for this role should possess a knowledge of HR functional activities, labor laws, regulatory requirements, and an understanding HR processes. S/he should also have excellent interpersonal, enjoys collaborating for a successful outcome, and knows how to energize a building while having fun. They must be innovative and comfortable thinking beyond status quo and articulating those thoughts and new ideas, have the ability to solve complex problems, be results driven, have strong business acumen and have excellent written and verbal communication skills. The successful candidate will take their role seriously, just not him/herself.
What you can expect, your responsibilities:
Partner with Operations Managers regarding associates not meeting performance standards and use performance management techniques to improve your client group’s performance.
Handle employee relations for your assigned client group, supporting Operations leaders on day-to-day issues (coaching, counseling), help to guide and advise leaders in corrective action, development plans, and employee terminations.
Ensure your client group is adhering to legal standards (state and federal) and HR operations policies in the building. Implement and/support organization-wide strategies and objectives
Create, plan, and execute on site positive associate engagement activities
Provide and facilitate training and development programs, performance management and compensation initiatives
Partner with Operations leaders to meet business goals through analyzing key data/ HR metrics (turnover and call out) and take appropriate action where necessary to improve the associate experience and your client group’s performance
Investigate and perform thorough investigations into harassment and ethics complaints, resolving issues in a timely manner
Work collaboratively and lead a team through process implementation and change management throughout the organization
Manage one or two HR Coordinators, who are responsible for the administrative support of the HR department.
Oversee and/or perform new hire orientation in an engaging and quality way to welcome our new associates in an effective manner.
Participate in recruitment and interviewing of high-volume, associate positions and manager positions, as necessary.
Partner with Corporate benefits to facilitate benefits enrollment for your site and other benefit issues for your client group.
Process Workers Comp, FMLA, and other HR documentation as appropriate.
Qualifications:
Minimum (required to be considered as a qualified applicant ):
Bi-lingual (English/Spanish) required
5 years of progressive Human Resources generalist background with management level experience and at least 3 years of HR experience in a distribution center, warehouse, fulfillment center, big-box retailer or manufacturing environment.
At least two years of experience in employee relations.
Experience in high volume, non-exempt staffing for hourly associates
Proven record of application in federal and state employment laws, labor relations, investigation skills and HR technical knowledge in EEO, AA, FMLA, ADA, HR compliance, unemployment, and worker’s compensation.
Demonstrated experience in coaching, counseling and training managers on driving performance and development
Successful track record of working in a rapid and complex changing work environment
Experience supporting hourly employee client groups with large employee populations
Excellent interpersonal and communication skills, both written and oral, with demonstrated ability to interact effectively with, and influence, senior management.
Ability to work collaboratively and lead a team
Good business acumen and strong problem-solving skills.
Excellent organizational skills and ability to work in a fast-paced environment, juggling priorities
Proficiency in MS Office Suite
Ability to work flexible hours, which may include rotating nights and weekends
Bachelor’s degree required. Major in HR Management, Business or related field preferred.
Preferred Qualifications (a plus to your application):
Knowledge of Benefits and Payroll administration
PHR/SPHR or SHRM-CP/SCP certification desired
MA/MBA in HR, Labor Relations or related field desired
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
Phone: 1-844-MYHRSC1
This is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
TTEC Florida Virtual Career Fair
Thursday, August 20 th , 11 AM and 2 PM
(Career Presentation starts on time)
Zoom Link: https://bit.ly/ttecfloridavjf
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Licensed Insurance Agent - Spanish with TTEC in Rockledge, Florida. TTEC is offering you the chance to gain your license all on us.
Accepting digital applications for your protection and the protection of our employees: Apply online, or via text ‘ TTEC’ to 97211 to connect with us.
COVID-19 Note: During the pandemic, all our TTEC Rockledge employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. We will train you to be a subject matter expert in your field, so that you can provide the highest level of service and advocacy to the people in need. We are seeking dedicated and reliable individuals interested in taking their customer service career to the next level and join our Health Insurance Career Development Program . In this program, TTEC will:
Provide FREE licensing course
Assure flexible and additional study sessions
Cover the cost of the exam fees
Pay yearly renewal of license while connected with TTEC
Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a Licensed Healthcare Insurance Agent to provide sales support for the customers of a nationally-recognized health insurance organization. This is a free course to you required to be eligible for the license insurance agent role… and this means you will earn a higher wage than for our customer service representatives. The time in the course is your only investment in this long-term growth opportunity for yourself and your family.
Additionally, we provide those that move onto the Licensed Healthcare Insurance Sales role like you with:
Competitive hourly wage plus performance-based bonuses
Career advancement opportunities
Paid product knowledge, customer service, and sales training
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Healthcare Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Open and maintain customer accounts and information
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Aptitude and tenacity to be learn about what it takes to become a licensed healthcare insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!)
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Bilingual in English and Spanish
Strong customer service orientation
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent
Handy with MS Windows and other computer applications
The passion and drive to make a difference
Join Us Apply online today:
Click on the Apply Now button.
You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you’re a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you’re prepared and battlefield-ready in the civilian world to take on TTEC’s most innovative and challenging projects. Your hands-on experience with globalization means you’re prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one’s country, but we hope you’ll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here Time to change your career? Whether you’ve spent your career on the admin side in receptionist, assistant, or support roles or you’ve been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates’ team. For more information about TTEC or other jobs in Rockledge, FL visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-FL-Melbourne
Job
: _Customer Care Representative
Jul 31, 2020
Full time
TTEC Florida Virtual Career Fair
Thursday, August 20 th , 11 AM and 2 PM
(Career Presentation starts on time)
Zoom Link: https://bit.ly/ttecfloridavjf
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Licensed Insurance Agent - Spanish with TTEC in Rockledge, Florida. TTEC is offering you the chance to gain your license all on us.
Accepting digital applications for your protection and the protection of our employees: Apply online, or via text ‘ TTEC’ to 97211 to connect with us.
COVID-19 Note: During the pandemic, all our TTEC Rockledge employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. We will train you to be a subject matter expert in your field, so that you can provide the highest level of service and advocacy to the people in need. We are seeking dedicated and reliable individuals interested in taking their customer service career to the next level and join our Health Insurance Career Development Program . In this program, TTEC will:
Provide FREE licensing course
Assure flexible and additional study sessions
Cover the cost of the exam fees
Pay yearly renewal of license while connected with TTEC
Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a Licensed Healthcare Insurance Agent to provide sales support for the customers of a nationally-recognized health insurance organization. This is a free course to you required to be eligible for the license insurance agent role… and this means you will earn a higher wage than for our customer service representatives. The time in the course is your only investment in this long-term growth opportunity for yourself and your family.
Additionally, we provide those that move onto the Licensed Healthcare Insurance Sales role like you with:
Competitive hourly wage plus performance-based bonuses
Career advancement opportunities
Paid product knowledge, customer service, and sales training
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Healthcare Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Open and maintain customer accounts and information
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Aptitude and tenacity to be learn about what it takes to become a licensed healthcare insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!)
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Bilingual in English and Spanish
Strong customer service orientation
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent
Handy with MS Windows and other computer applications
The passion and drive to make a difference
Join Us Apply online today:
Click on the Apply Now button.
You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you’re a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you’re prepared and battlefield-ready in the civilian world to take on TTEC’s most innovative and challenging projects. Your hands-on experience with globalization means you’re prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one’s country, but we hope you’ll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here Time to change your career? Whether you’ve spent your career on the admin side in receptionist, assistant, or support roles or you’ve been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates’ team. For more information about TTEC or other jobs in Rockledge, FL visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-FL-Melbourne
Job
: _Customer Care Representative
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Location/Division:
Phoenix, AZ, USA
Job Requisition:
02PJK-en
Work From Home:
No
Jul 09, 2020
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Inbound Customer Service Representative - Spanish with TTEC in Phoenix, AZ.
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Inbound Customer Service Representative - Spanish, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Location/Division:
Phoenix, AZ, USA
Job Requisition:
02PJK-en
Work From Home:
No
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative - Spanish with TTEC in Phoenix, AZ .
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Healthcare Customer Service Representative - Spanish , you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Phoenix
Job
: _Customer Care Representative
Jul 01, 2020
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative - Spanish with TTEC in Phoenix, AZ .
Our recruitment is 100% virtual for your protection and our employees. Please connect to this opportunity by applying online, via text 'TTEC' to 97211, or email ericka.flanders@ttec.com.
Learn more about this role by joining us in one of our Information sessions at 9AM, 11AM and 2PM from Monday to Friday. Click on this link to join - https://bit.ly/31vVi4y
COVID-19 Note: During the pandemic, all our Phoenix employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect
Why You? What You Bring
Bilingual in English and Spanish
1 year of customer service experience
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
What You'll be Doing
As a Bilingual Healthcare Customer Service Representative - Spanish , you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
Apply Virtually Today
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you're a military veteran, active duty guard or reserves, or a military spouse
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers Welcome Here
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.
For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-AZ-Phoenix
Job
: _Customer Care Representative