Cenlar FSB
Tempe, AZ 85284
May 03, 2021
Full time
Start something good. Empower your career. Become an employee owner at Cenlar. Employee owners have made Cenlar the nation’s leading mortgage loan sub-servicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Mortgage Servicing Professional I - Bilingual. The Mortgage Servicing Professional - Bilingual is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written) and are required to be proficient in English and Spanish (verbal and written).
Responsibilities:
Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax)
Researches and resolves inquiries via the phone, while continuously providing first call resolution
Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
Promotes products and services with focus on customer satisfaction and retention
Responsible for working to meet individual and team goals for service level agreements on a daily basis
Completes other duties and projects as assigned by the supervisor/manager
Interface:
External - Mortgagors, Insurance Agents, Title Insurance Representatives, Tax Collectors, Investors, Clients
Internal - All internal departments throughout the company, primary focus on servicing areas: Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing
Qualifications:
High school degree required
Participates in a comprehensive training program, meeting assessment requirements throughout
Successful completion of New Hire Training Program
Strong work ethic including strict adherence to work schedule times and deadlines
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Strong interpersonal relationship skills
Strong written and verbal communication skills; English/Spanish language fluency
Excellent Listening skills
Strong problem resolution skills
Must be able to work nights and weekends; variable schedule(s) as necessary
Candidates will be assessed based on relevant skills and experience
Must pass a language proficiency assessment
Total Rewards: As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement. Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.