JOB DESCRIPTION
Lincolnshire, Illinois
JOB TITLE:H/K ROOM ATTENDANT JOB ACCOUNT #: 61125001 DEPARTMENT: HOUSEKEEPING REPORTS TO: H/K EXECUTIVE ISSUE DATE: JANUARY 1, 2017
PURPOSE AND PERFORMANCE GOALS Ensures the guest rooms exceed brand standards for cleanliness and orderliness, and that the housekeeping staff exceeds brand standards for friendliness and helpfulness to the guest. ESSENTIAL DUTIES AND RESPONSIBILITIES Cleans/maintains the cleanliness of guest rooms. The essential duties and responsibilities for this position include the following (other duties may be assigned): • Sorts, counts, folds, marks, or carries linens. • Makes beds and changes linens in guest rooms. • Cleans bathroom and replaces terry. • Replenishes supplies such as drinking glasses and writing supplies. • Straightens furniture. • Sweeps, scrubs, and polishes floor. • Dusts furniture, vacuums floors. • Spot cleans walls and woodwork. • Washes windows, door panels, and sills. • Empties wastebaskets, and empties and cleans ashtrays. • Replenishes bathroom supplies. • Cleans a standard of 16 rooms per day. • Reports maintenance deficiencies. • Transfers item left in rooms to lost and found, and documents the finding of the item SUPERVISORY RESPONSIBILITIES – Not applicable QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Less than high school diploma. At least 6 months housekeeping experience preferred. LANGUAGE SKILLS Must be able to communicate clearly with guests, customers, supervisors, and fellow employees. MATHEMATICAL SKILLS – Not applicable REASONING ABILITY Must be able to make appropriate judgments regarding the process of cleaning guest rooms. CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable PHYSICAL DEMANDS Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to push/pull/lift up to 50 pounds. Job frequently requires standing, walking, kneeling, crouching. Must be able to effectively clean guest rooms. HOURS Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
- Employees are held accountable for all duties of job -
Acknowledgement: I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.
Mar 11, 2024
Full time
JOB DESCRIPTION
Lincolnshire, Illinois
JOB TITLE:H/K ROOM ATTENDANT JOB ACCOUNT #: 61125001 DEPARTMENT: HOUSEKEEPING REPORTS TO: H/K EXECUTIVE ISSUE DATE: JANUARY 1, 2017
PURPOSE AND PERFORMANCE GOALS Ensures the guest rooms exceed brand standards for cleanliness and orderliness, and that the housekeeping staff exceeds brand standards for friendliness and helpfulness to the guest. ESSENTIAL DUTIES AND RESPONSIBILITIES Cleans/maintains the cleanliness of guest rooms. The essential duties and responsibilities for this position include the following (other duties may be assigned): • Sorts, counts, folds, marks, or carries linens. • Makes beds and changes linens in guest rooms. • Cleans bathroom and replaces terry. • Replenishes supplies such as drinking glasses and writing supplies. • Straightens furniture. • Sweeps, scrubs, and polishes floor. • Dusts furniture, vacuums floors. • Spot cleans walls and woodwork. • Washes windows, door panels, and sills. • Empties wastebaskets, and empties and cleans ashtrays. • Replenishes bathroom supplies. • Cleans a standard of 16 rooms per day. • Reports maintenance deficiencies. • Transfers item left in rooms to lost and found, and documents the finding of the item SUPERVISORY RESPONSIBILITIES – Not applicable QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Less than high school diploma. At least 6 months housekeeping experience preferred. LANGUAGE SKILLS Must be able to communicate clearly with guests, customers, supervisors, and fellow employees. MATHEMATICAL SKILLS – Not applicable REASONING ABILITY Must be able to make appropriate judgments regarding the process of cleaning guest rooms. CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable PHYSICAL DEMANDS Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to push/pull/lift up to 50 pounds. Job frequently requires standing, walking, kneeling, crouching. Must be able to effectively clean guest rooms. HOURS Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
- Employees are held accountable for all duties of job -
Acknowledgement: I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $14.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The House Person will be responsible for the daily ownership and operational execution of the Housekeeping Department. This will include the processing of tasks. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Assist room attendants with heavy items such as mattresses and linens.
Deliver linens and other supplies to room attendants and stock closets on assigned floors.
Maintain cleanliness and organization of floor closets and vending areas.
Respond to guests' requests such as delivery of housekeeping supplies in a timely and efficient manner in respect to our standards.
Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
Able to utilize the radio system as well as the HotSOS application to accept requests inputted by all departments at the hotel.
Familiarity with the duties responsible for attending to the chutes as well as the carpets.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Assist with collecting newspaper and other items for recycling.
Ability to follow directions, perform tasks with attention to detail, speed, accuracy and follow-through.
Ability to work without direct supervision.
Replenish supplies and equipment as needed during the shift.
Report any faulty equipment, linen shortages, maintenance needs, safely hazards and other problems immediately to your supervisor.
Restock work areas for the next shift as assigned .
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Computer efficient in both Excel and Word is preferred.
Must work both independently and in a team environment.
Successfully complete the training and certification process for this position.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Reading and counting is essential.
Must be able to work on site due to daily needs of the job requirements.
SRMS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Apr 20, 2021
Full time
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $14.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The House Person will be responsible for the daily ownership and operational execution of the Housekeeping Department. This will include the processing of tasks. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Assist room attendants with heavy items such as mattresses and linens.
Deliver linens and other supplies to room attendants and stock closets on assigned floors.
Maintain cleanliness and organization of floor closets and vending areas.
Respond to guests' requests such as delivery of housekeeping supplies in a timely and efficient manner in respect to our standards.
Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
Able to utilize the radio system as well as the HotSOS application to accept requests inputted by all departments at the hotel.
Familiarity with the duties responsible for attending to the chutes as well as the carpets.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Assist with collecting newspaper and other items for recycling.
Ability to follow directions, perform tasks with attention to detail, speed, accuracy and follow-through.
Ability to work without direct supervision.
Replenish supplies and equipment as needed during the shift.
Report any faulty equipment, linen shortages, maintenance needs, safely hazards and other problems immediately to your supervisor.
Restock work areas for the next shift as assigned .
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Computer efficient in both Excel and Word is preferred.
Must work both independently and in a team environment.
Successfully complete the training and certification process for this position.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Reading and counting is essential.
Must be able to work on site due to daily needs of the job requirements.
SRMS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $13.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The Public Area Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department. The Public Area Attendant is responsible for maintaining the highest quality standards in all public areas, assisting and supporting all Housekeeping Associates in assigned areas, assisting with any special cleaning projects. Common Public Areas include, but are not limited to inside and outside areas, including: foyers, restrooms, offices, conference space porches, public walkways, lobbies, fitness center, pool area and salon. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Maintain established cleaning procedures.
Smile and take ownership while providing our guests with quality service.
Must be able to work independently & as part of a team.
Clean multiple common areas in a timely and efficient manner.
Practice safety standards at all times.
Follow department standards as well as assist in implementing new procedures for continuous improvement.
Ensure that restrooms are maintained and refreshed with supplies on a continuous basis.
Remain alert, courteous and helpful to the guests and co-workers at all times.
Ensure all storage areas are clean and well maintained.
Maintain all cleaning equipment and supplies.
Organize, store, and distribute supplies.
Document maintenance request on a daily basis.
Set up and organize workstation with designated supplies and equipment, including replenishing supplies and equipment as needed during the shift.
Must be able to motivate by example either on the production floor or, in a classroom environment.
Ability to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment.
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Basic knowledge of Housekeeping, preferred.
Successfully complete the training and certification process for this position.
Must work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Must be able to work on site due to daily needs of the job requirements.
SRMS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Apr 20, 2021
Full time
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $13.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The Public Area Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department. The Public Area Attendant is responsible for maintaining the highest quality standards in all public areas, assisting and supporting all Housekeeping Associates in assigned areas, assisting with any special cleaning projects. Common Public Areas include, but are not limited to inside and outside areas, including: foyers, restrooms, offices, conference space porches, public walkways, lobbies, fitness center, pool area and salon. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Maintain established cleaning procedures.
Smile and take ownership while providing our guests with quality service.
Must be able to work independently & as part of a team.
Clean multiple common areas in a timely and efficient manner.
Practice safety standards at all times.
Follow department standards as well as assist in implementing new procedures for continuous improvement.
Ensure that restrooms are maintained and refreshed with supplies on a continuous basis.
Remain alert, courteous and helpful to the guests and co-workers at all times.
Ensure all storage areas are clean and well maintained.
Maintain all cleaning equipment and supplies.
Organize, store, and distribute supplies.
Document maintenance request on a daily basis.
Set up and organize workstation with designated supplies and equipment, including replenishing supplies and equipment as needed during the shift.
Must be able to motivate by example either on the production floor or, in a classroom environment.
Ability to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment.
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Basic knowledge of Housekeeping, preferred.
Successfully complete the training and certification process for this position.
Must work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Must be able to work on site due to daily needs of the job requirements.
SRMS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com .
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $14.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The Room Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department. Room attendants must be comfortable communicating with guests they encounter, as well as the Housekeeping staff to efficiently service guest rooms. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Cleaning and servicing assigned rooms or areas according to established standards and procedures including making beds, dusting, and vacuuming, cleaning and sanitizing bathrooms, removing trash, and cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware.
Upon completing servicing of rooms, notify supervisor so rooms may be sold or occupied.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Replenish supplies and equipment as needed during the shift.
Report faulty equipment, linen shortages, maintenance needs, safely hazards and other problems immediately to the supervisor on duty.
Restock work areas for the next shift as assigned.
Ability to perform tasks with attention to detail, speed, accuracy, and follow-through.
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Successfully complete the training and certification process for this position.
Must work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Reading and counting is essential.
Must be able to work on site due to daily needs of the job requirements.
Apr 20, 2021
Full time
Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!
Employment Status: Full-Time
Pay Rate: $14.00 / hour
Overtime Exemption: Non-exempt
Bonus Payout: After the first 30 days of employment, $100 of the bonus will be added to the eligible employees’ paycheck; after the first 90 days of employment, the remaining $200 will be added to the eligible employees’ paycheck. (*Does not apply to re-hires hired back within a year of leaving KIGR; also does not apply to current employees requesting a transfer.)
Job Summary:
The Room Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department. Room attendants must be comfortable communicating with guests they encounter, as well as the Housekeeping staff to efficiently service guest rooms. Teamwork amongst all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
Responsibilities & Skills:
Cleaning and servicing assigned rooms or areas according to established standards and procedures including making beds, dusting, and vacuuming, cleaning and sanitizing bathrooms, removing trash, and cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware.
Upon completing servicing of rooms, notify supervisor so rooms may be sold or occupied.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Replenish supplies and equipment as needed during the shift.
Report faulty equipment, linen shortages, maintenance needs, safely hazards and other problems immediately to the supervisor on duty.
Restock work areas for the next shift as assigned.
Ability to perform tasks with attention to detail, speed, accuracy, and follow-through.
Upholds the core values and policies & procedures of the resort.
All other duties as assigned.
Qualifications:
Minimum Education – High School graduate or equivalent is preferred.
Minimum Experience – Previous experience of one year a plus.
Successfully complete the training and certification process for this position.
Must work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Essential Physical Requirements:
Must be able to lift and carry up to 50 pounds across short-medium distance.
Reading and counting is essential.
Must be able to work on site due to daily needs of the job requirements.
Job Description Summary
The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
Minimize waste of supplies and amenities within all areas of housekeeping.
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
Some previous housekeeping experience preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English is preferred; other languages beneficial.
Basic reading, writing and mathematical abilities are preferred.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning chemicals.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Apr 08, 2021
Full time
Job Description Summary
The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
Minimize waste of supplies and amenities within all areas of housekeeping.
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
Some previous housekeeping experience preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English is preferred; other languages beneficial.
Basic reading, writing and mathematical abilities are preferred.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning chemicals.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Summary Statement
The Executive Housekeeper for the NEW Home2 Suites by Hilton Atlanta Airport North is responsible for short and long-term planning, and day-to-day supervision and operations of the housekeeping and laundry department staff to assure cleanliness levels in all areas of the hotel. Scheduled to open March 29, 2021.
Primary Duties
Exercise financial management within specified budget for the housekeeping and laundry departments to control expenses with a focus on increased productivity.
Implement and adhere to inventory, supply, and cost controls by conducting monthly inventory of linen, supplies and equipment and ordering and controlling inventory disbursement of bedroom and bathroom linen and other supplies in accordance with company policy and ‘green initiatives’ within budget.
Establish and/or implement operating procedures and standards for the housekeeping and laundry department.
Implement new procedures and policies in adherence to brand and corporate policies and procedures.
Monitor, evaluate and report effectiveness of these policies and procedures to the General Manager.
Support the General Manager as needed for day-to-day activities as well as crisis situations.
Compile accurate reports as to the status of guest rooms to guest services agents.
Supervise all housekeeping and laundry personnel for proper hotel service coverage. Ensure all employees are present for shifts and staffing is sufficient at all times.
Coordinate the proper schedules and activities of housekeeping and laundry supervisors and all line-level personnel in accordance with budget and time constraints.
Train and develop housekeeping and laundry personnel on policies and government regulations to ensure efficient, safe operations of each department and to maintain an atmosphere of positive hospitality.
Promote teamwork and quality service through daily communication and coordination with other department heads.
Inspect property daily to monitor performance duties of cleaning and laundry personnel to ensure adherence to quality-of-service standards.
Routinely perform all housekeeping duties necessary including making beds and also vacuuming and cleaning guest rooms to ensure guest satisfaction.
Work with room attendants to ensure service minutes are in line with company standards/budget.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Carry out special needs and requests of the guests, VIPs and repeat visitors.
Assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
Maintain procedures for security of lost-and-found items.
Knowledge and Skills Required
Knowledge, skills and mental development equivalent to the completion of four years of high school. Two years of college preferred.
Any training certificates for housekeeping and/or chemical usage is a plus.
A minimum of two years’ experience in commercial housekeeping and laundry services is required.
Experience in recruitment, training and management of team members required. Candidates with less than one year of experience in supervising the work of others will not be considered. (Any and all managerial experience will be considered.)
Inventory management, distribution controls, and supply skills necessary.
Must be able to work in a fast-paced environment with multiple interruptions.
Thorough knowledge of proper methods of cleaning rooms and laundering.
Demonstrated knowledge of proper use and storage of cleaning chemicals and knowledge and familiarity with commercial cleaning devices, washers and dryers, and chemicals.
Ability to create a concrete training program that will ensure the success of new and existing housekeepers and also create a positive atmosphere for success in the housekeeping and laundry departments for low Minutes Per Room (MPR) and payroll expenses.
Ability to forecast weekly staff scheduling and manage payroll within the departmental budget.
Demonstrated exceptional leadership, management and time-management skills.
Excellent verbal and written communication skills necessary to interact with guests, team members, and team members at all levels of the hotel staff, particularly the General Manager.
Ability to walk and stand 5 to 6 hours or more each day while inspecting rooms.
Ability to perform all duties of a Housekeeper.
Feb 05, 2021
Full time
Summary Statement
The Executive Housekeeper for the NEW Home2 Suites by Hilton Atlanta Airport North is responsible for short and long-term planning, and day-to-day supervision and operations of the housekeeping and laundry department staff to assure cleanliness levels in all areas of the hotel. Scheduled to open March 29, 2021.
Primary Duties
Exercise financial management within specified budget for the housekeeping and laundry departments to control expenses with a focus on increased productivity.
Implement and adhere to inventory, supply, and cost controls by conducting monthly inventory of linen, supplies and equipment and ordering and controlling inventory disbursement of bedroom and bathroom linen and other supplies in accordance with company policy and ‘green initiatives’ within budget.
Establish and/or implement operating procedures and standards for the housekeeping and laundry department.
Implement new procedures and policies in adherence to brand and corporate policies and procedures.
Monitor, evaluate and report effectiveness of these policies and procedures to the General Manager.
Support the General Manager as needed for day-to-day activities as well as crisis situations.
Compile accurate reports as to the status of guest rooms to guest services agents.
Supervise all housekeeping and laundry personnel for proper hotel service coverage. Ensure all employees are present for shifts and staffing is sufficient at all times.
Coordinate the proper schedules and activities of housekeeping and laundry supervisors and all line-level personnel in accordance with budget and time constraints.
Train and develop housekeeping and laundry personnel on policies and government regulations to ensure efficient, safe operations of each department and to maintain an atmosphere of positive hospitality.
Promote teamwork and quality service through daily communication and coordination with other department heads.
Inspect property daily to monitor performance duties of cleaning and laundry personnel to ensure adherence to quality-of-service standards.
Routinely perform all housekeeping duties necessary including making beds and also vacuuming and cleaning guest rooms to ensure guest satisfaction.
Work with room attendants to ensure service minutes are in line with company standards/budget.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Carry out special needs and requests of the guests, VIPs and repeat visitors.
Assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
Maintain procedures for security of lost-and-found items.
Knowledge and Skills Required
Knowledge, skills and mental development equivalent to the completion of four years of high school. Two years of college preferred.
Any training certificates for housekeeping and/or chemical usage is a plus.
A minimum of two years’ experience in commercial housekeeping and laundry services is required.
Experience in recruitment, training and management of team members required. Candidates with less than one year of experience in supervising the work of others will not be considered. (Any and all managerial experience will be considered.)
Inventory management, distribution controls, and supply skills necessary.
Must be able to work in a fast-paced environment with multiple interruptions.
Thorough knowledge of proper methods of cleaning rooms and laundering.
Demonstrated knowledge of proper use and storage of cleaning chemicals and knowledge and familiarity with commercial cleaning devices, washers and dryers, and chemicals.
Ability to create a concrete training program that will ensure the success of new and existing housekeepers and also create a positive atmosphere for success in the housekeeping and laundry departments for low Minutes Per Room (MPR) and payroll expenses.
Ability to forecast weekly staff scheduling and manage payroll within the departmental budget.
Demonstrated exceptional leadership, management and time-management skills.
Excellent verbal and written communication skills necessary to interact with guests, team members, and team members at all levels of the hotel staff, particularly the General Manager.
Ability to walk and stand 5 to 6 hours or more each day while inspecting rooms.
Ability to perform all duties of a Housekeeper.