POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Oct 24, 2023
Full time
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Oct 17, 2023
Full time
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Rapid Insurance is a full-service Insurance Agency that provides Home & Auto, Renters, Bonds & Umbrellas, Commercial, Business, Workman's Comp & General Liability policies. We ensure that everyone qualifies for insurance, so that you can protect your family, your business and your future. We are seeking a motivated and driven Inside Sales Agent to join our team This is a great opportunity to work with our a high-energy specialized team.
THIS IS A REMOTE SET UP!
RESPONSIBILITIES:
Calls out leads and engages potential customers in conversations to generate appointments
Systematizes the conversion process for maximum effectiveness - Records and tracks productivity and sales metrics, and provide regular reports
Responds efficiently to customer inquiries, primarily in the form of sales leads
Documents, assigns, and follows up on leads in a timely manner
Manages tasks, follow-ups, and appointments effectively
Provides daily and weekly progress reports and appointment updates
Maintains confidentiality and handles sensitive files and information with trustworthiness
QUALIFICATIONS:
Bilingual in Spanish and English
Experience in sales/cold calling
Strong task management and organizational skills
Ability to work in a fast paced environment
Willing to work on U.S. time zone
TECH REQUIREMENT:
Computer - at least i5 or equivalent with 8gb RAM
Internet Speed - At least 30 MBPS Download speed
Jun 23, 2023
Full time
Rapid Insurance is a full-service Insurance Agency that provides Home & Auto, Renters, Bonds & Umbrellas, Commercial, Business, Workman's Comp & General Liability policies. We ensure that everyone qualifies for insurance, so that you can protect your family, your business and your future. We are seeking a motivated and driven Inside Sales Agent to join our team This is a great opportunity to work with our a high-energy specialized team.
THIS IS A REMOTE SET UP!
RESPONSIBILITIES:
Calls out leads and engages potential customers in conversations to generate appointments
Systematizes the conversion process for maximum effectiveness - Records and tracks productivity and sales metrics, and provide regular reports
Responds efficiently to customer inquiries, primarily in the form of sales leads
Documents, assigns, and follows up on leads in a timely manner
Manages tasks, follow-ups, and appointments effectively
Provides daily and weekly progress reports and appointment updates
Maintains confidentiality and handles sensitive files and information with trustworthiness
QUALIFICATIONS:
Bilingual in Spanish and English
Experience in sales/cold calling
Strong task management and organizational skills
Ability to work in a fast paced environment
Willing to work on U.S. time zone
TECH REQUIREMENT:
Computer - at least i5 or equivalent with 8gb RAM
Internet Speed - At least 30 MBPS Download speed
We are an independent Insurance Agency proudly serving Oregon and Washington for almost 40 years! Our agency specializes in Property and Casualty Insurance.
We are looking for a responsible energetic individual interested in becoming a part of our team.
Individuals must have a high school diploma or GED. Prior experience in customer service is preferred.
Must have basic computer skills, anything extra is a plus.
We are in need of someone who speaks English and Spanish fluently.
Applicant must be willing to get their insurance license in the near future. Our company will pay the fees associated with this. OR have P&C insurance license that is valid and in good standing.
Job duties are but not limited to:
Answering and making phone calls
Assisting customers by phone or in person
Receiving payments
Data entry, and filing.
Wage will depend on experience. Minimum starting wage is at 17.00/hr.
This is a long-term position. Please do not apply if you are only looking for temporary work.
You must be able to pass a criminal background check as well.
Apr 21, 2023
Full time
We are an independent Insurance Agency proudly serving Oregon and Washington for almost 40 years! Our agency specializes in Property and Casualty Insurance.
We are looking for a responsible energetic individual interested in becoming a part of our team.
Individuals must have a high school diploma or GED. Prior experience in customer service is preferred.
Must have basic computer skills, anything extra is a plus.
We are in need of someone who speaks English and Spanish fluently.
Applicant must be willing to get their insurance license in the near future. Our company will pay the fees associated with this. OR have P&C insurance license that is valid and in good standing.
Job duties are but not limited to:
Answering and making phone calls
Assisting customers by phone or in person
Receiving payments
Data entry, and filing.
Wage will depend on experience. Minimum starting wage is at 17.00/hr.
This is a long-term position. Please do not apply if you are only looking for temporary work.
You must be able to pass a criminal background check as well.
Sykes and Sitel are now Foundever™
At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles. Our modernized application technology benefits our customers and you!
¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español? Become a Bilingual Financial Customer Service Representatives by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:
Problem-solve and connect with customers by phone via inbound calls; no sales
Speak Fluent English and Spanish
Strive to meet and exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat and/or email communications
Navigate through multiple digital systems
Read client legal disclosures verbatim
Work with Us and You’ll Enjoy:
Pay: Starting at $18.00/hr
100% Paid Professional Training at $15 per hour
Health Benefits
Medical
Dental
Vision
Employee Assistance Program (EAP)
401K retirement plan with company match
Employee discounts
Referral bonuses
Everbetter wellness program
Internal Mobility (84% of our managers are promoted within)
You are perfect for this role if you have
A high school diploma or GED equivalent
An ability to connect with customers, and offer helpful solutions, with empathy
Excellent listening, verbal and written communication skills
Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
An ability to work evening and weekend shifts
You work well with a team or independently
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook , LinkedIn and Twitter .
Location Requirements:
Location Requirements: Must reside within driving distance of our Deland, FL location. You will be working onsite at 1398 S Woodland Blvd, DeLand, FL 32720.
Meet the recruiters and tell us your career goals! We’ll match you with the work that fits you. Please don't miss the great opportunity for our on-site interviews available Monday-Friday!
At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Feb 02, 2023
Full time
Sykes and Sitel are now Foundever™
At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles. Our modernized application technology benefits our customers and you!
¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español? Become a Bilingual Financial Customer Service Representatives by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:
Problem-solve and connect with customers by phone via inbound calls; no sales
Speak Fluent English and Spanish
Strive to meet and exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat and/or email communications
Navigate through multiple digital systems
Read client legal disclosures verbatim
Work with Us and You’ll Enjoy:
Pay: Starting at $18.00/hr
100% Paid Professional Training at $15 per hour
Health Benefits
Medical
Dental
Vision
Employee Assistance Program (EAP)
401K retirement plan with company match
Employee discounts
Referral bonuses
Everbetter wellness program
Internal Mobility (84% of our managers are promoted within)
You are perfect for this role if you have
A high school diploma or GED equivalent
An ability to connect with customers, and offer helpful solutions, with empathy
Excellent listening, verbal and written communication skills
Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
An ability to work evening and weekend shifts
You work well with a team or independently
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook , LinkedIn and Twitter .
Location Requirements:
Location Requirements: Must reside within driving distance of our Deland, FL location. You will be working onsite at 1398 S Woodland Blvd, DeLand, FL 32720.
Meet the recruiters and tell us your career goals! We’ll match you with the work that fits you. Please don't miss the great opportunity for our on-site interviews available Monday-Friday!
At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
Jun 17, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales associate - Spanish - English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Bilingual Licensed Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
Jun 14, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales associate - Spanish - English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Bilingual Licensed Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device
Flexible and growth-oriented study sessions
All state licensing exam fees covered by company
Yearly renewal of license provided by TTEC as your employer
Company-provided computer once you have secured your license
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wage of $17.00 as you earn as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device
Flexible and growth-oriented study sessions
All state licensing exam fees covered by company
Yearly renewal of license provided by TTEC as your employer
Company-provided computer once you have secured your license
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wage of $17.00 as you earn as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent in Las Vegas, NV . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Las Vegas, NV area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • $17.00 per hour as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus • And yes…all the competitive performance bonus opportunities and benefits you’d expect. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring • Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Primary Location
: US-NV-Las Vegas
Job
: _Customer Care Representative
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent in Las Vegas, NV . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Las Vegas, NV area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • $17.00 per hour as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus • And yes…all the competitive performance bonus opportunities and benefits you’d expect. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring • Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Primary Location
: US-NV-Las Vegas
Job
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base wage of $23.00/hour.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English
High speed internet access (>15 mbps)
Current Health insurance license
Minimum six (6) months sales experience
Ability to adapt and excel in a fast-paced work environment
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base wage of $23.00/hour.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English
High speed internet access (>15 mbps)
Current Health insurance license
Minimum six (6) months sales experience
Ability to adapt and excel in a fast-paced work environment
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Orlando, FL That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Orlando, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • $23.00/hour and all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Jun 09, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Orlando, FL That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Orlando, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • $23.00/hour and all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Start something good. Empower your career. Become an employee owner at Cenlar. Employee owners have made Cenlar the nation’s leading mortgage loan sub-servicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Mortgage Servicing Professional I - Bilingual. The Mortgage Servicing Professional - Bilingual is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written) and are required to be proficient in English and Spanish (verbal and written).
Responsibilities:
Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax)
Researches and resolves inquiries via the phone, while continuously providing first call resolution
Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
Promotes products and services with focus on customer satisfaction and retention
Responsible for working to meet individual and team goals for service level agreements on a daily basis
Completes other duties and projects as assigned by the supervisor/manager
Interface:
External - Mortgagors, Insurance Agents, Title Insurance Representatives, Tax Collectors, Investors, Clients
Internal - All internal departments throughout the company, primary focus on servicing areas: Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing
Qualifications:
High school degree required
Participates in a comprehensive training program, meeting assessment requirements throughout
Successful completion of New Hire Training Program
Strong work ethic including strict adherence to work schedule times and deadlines
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Strong interpersonal relationship skills
Strong written and verbal communication skills; English/Spanish language fluency
Excellent Listening skills
Strong problem resolution skills
Must be able to work nights and weekends; variable schedule(s) as necessary
Candidates will be assessed based on relevant skills and experience
Must pass a language proficiency assessment
Total Rewards: As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement. Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.
May 03, 2021
Full time
Start something good. Empower your career. Become an employee owner at Cenlar. Employee owners have made Cenlar the nation’s leading mortgage loan sub-servicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Mortgage Servicing Professional I - Bilingual. The Mortgage Servicing Professional - Bilingual is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written) and are required to be proficient in English and Spanish (verbal and written).
Responsibilities:
Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax)
Researches and resolves inquiries via the phone, while continuously providing first call resolution
Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
Promotes products and services with focus on customer satisfaction and retention
Responsible for working to meet individual and team goals for service level agreements on a daily basis
Completes other duties and projects as assigned by the supervisor/manager
Interface:
External - Mortgagors, Insurance Agents, Title Insurance Representatives, Tax Collectors, Investors, Clients
Internal - All internal departments throughout the company, primary focus on servicing areas: Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing
Qualifications:
High school degree required
Participates in a comprehensive training program, meeting assessment requirements throughout
Successful completion of New Hire Training Program
Strong work ethic including strict adherence to work schedule times and deadlines
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Strong interpersonal relationship skills
Strong written and verbal communication skills; English/Spanish language fluency
Excellent Listening skills
Strong problem resolution skills
Must be able to work nights and weekends; variable schedule(s) as necessary
Candidates will be assessed based on relevant skills and experience
Must pass a language proficiency assessment
Total Rewards: As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement. Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.
Join our TTEC work from home team if you reside in 41 out of 50 states. We cannot accept applications for residents of AK, CA, CO, HI, IL, MA, MD, NY or WA or outside of the United States.
We're hiring and are looking to team up with you to help us deliver exceptional customer service experiences as a Work from Home Bilingual Licensed Healthcare Insurance Agent – Spanish
Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to elevate amazing customer service experiences.
About TTEC:
We help global brands provide great experience to their customers, build customer loyalty, and grow their businesses. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human that deliver lasting value for everyone. Your role brings that principle to life.
TTEC at home Now is the time to do this all from your contemporary home office through our TTEC at home program. We don't miss a beat for our clients and their customers. And we don't miss a beat for you. As a TTEC at home team member, you'll enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. We stay connected through video meetings, regular coaching sessions, collaborative forums, and yes even fun engagement activities so you can connect with colleagues from across the country both professionally and personally. And last but not least, a work at home associate job can level up into a full career through our gamified training and career development.
On a typical day, you'll:
Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
Assist Medicare-eligible individuals in selecting the products and services that best meets their needs
Answer questions related to coverage and annual changes on healthcare plans, pharmacy networks and drug formularies
Aid customers with the enrollment process
Qualify customers to join community meetings and schedule in-home appointments
As a TTEC Work from Home Licensed Healthcare Insurance Agent, you'll enjoy:
Career advancement opportunities
Employee rewards and discounts
Continuous training and mentoring – lots of learning for aspiring minds
Diverse, inclusive, and community-minded organization
A fun and encouraging work group
All license fees are paid for by TTEC as your employer
Why you? What you bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly, with you. And that ability to connect yourself is what you bring to the table; along with the following…
Active health insurance license is required
Bilingual in English and Spanish required
You've done the sales thing… at least six months.
Excellent communication skills
Ability to be empathetic, positive and upbeat in written and verbal communications
An ability to adapt and excel in a dynamic work environment
High school graduate or equivalent
Handy with MS Windows and other computer applications
The passion and drive to make a difference
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
The equipment you'll need:
Your work equipment, including the computer, mouse, and headset, will be provided by TTEC
Ability to hardwire (ethernet) direct to your internet modem or home router
Apply today:
Sounds like you? Then come connect with us...It takes just a few simple steps to get started:
Click the Apply Now button below
Complete our short online application
Check your email for follow up and next steps
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
#WorkFromHome #WorkFromHomeJobs #AtHomeJobs #LicensedHealthInsuranceAgent #HealthInsuranceJobs #HealthcareInsurance #HealthInsurance #InsuranceJobs #InsuranceSales #InsuranceSalesJobs #Sales
https://ttec.taleo.net/careersection/10020/jobdetail.ftl?job=02WS4&src=
Apr 13, 2021
Full time
Join our TTEC work from home team if you reside in 41 out of 50 states. We cannot accept applications for residents of AK, CA, CO, HI, IL, MA, MD, NY or WA or outside of the United States.
We're hiring and are looking to team up with you to help us deliver exceptional customer service experiences as a Work from Home Bilingual Licensed Healthcare Insurance Agent – Spanish
Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to elevate amazing customer service experiences.
About TTEC:
We help global brands provide great experience to their customers, build customer loyalty, and grow their businesses. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human that deliver lasting value for everyone. Your role brings that principle to life.
TTEC at home Now is the time to do this all from your contemporary home office through our TTEC at home program. We don't miss a beat for our clients and their customers. And we don't miss a beat for you. As a TTEC at home team member, you'll enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. We stay connected through video meetings, regular coaching sessions, collaborative forums, and yes even fun engagement activities so you can connect with colleagues from across the country both professionally and personally. And last but not least, a work at home associate job can level up into a full career through our gamified training and career development.
On a typical day, you'll:
Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
Assist Medicare-eligible individuals in selecting the products and services that best meets their needs
Answer questions related to coverage and annual changes on healthcare plans, pharmacy networks and drug formularies
Aid customers with the enrollment process
Qualify customers to join community meetings and schedule in-home appointments
As a TTEC Work from Home Licensed Healthcare Insurance Agent, you'll enjoy:
Career advancement opportunities
Employee rewards and discounts
Continuous training and mentoring – lots of learning for aspiring minds
Diverse, inclusive, and community-minded organization
A fun and encouraging work group
All license fees are paid for by TTEC as your employer
Why you? What you bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly, with you. And that ability to connect yourself is what you bring to the table; along with the following…
Active health insurance license is required
Bilingual in English and Spanish required
You've done the sales thing… at least six months.
Excellent communication skills
Ability to be empathetic, positive and upbeat in written and verbal communications
An ability to adapt and excel in a dynamic work environment
High school graduate or equivalent
Handy with MS Windows and other computer applications
The passion and drive to make a difference
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
The equipment you'll need:
Your work equipment, including the computer, mouse, and headset, will be provided by TTEC
Ability to hardwire (ethernet) direct to your internet modem or home router
Apply today:
Sounds like you? Then come connect with us...It takes just a few simple steps to get started:
Click the Apply Now button below
Complete our short online application
Check your email for follow up and next steps
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
#WorkFromHome #WorkFromHomeJobs #AtHomeJobs #LicensedHealthInsuranceAgent #HealthInsuranceJobs #HealthcareInsurance #HealthInsurance #InsuranceJobs #InsuranceSales #InsuranceSalesJobs #Sales
https://ttec.taleo.net/careersection/10020/jobdetail.ftl?job=02WS4&src=
Salary: $52,250 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers.
Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service, Sales or Claims departments.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Mar 17, 2021
Full time
Salary: $52,250 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers.
Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service, Sales or Claims departments.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Salary: $51,720 /year Salary with Master's Degree: $52,720 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers. Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service department
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits: As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Tucson, AZ office.
Mar 17, 2021
Full time
Salary: $51,720 /year Salary with Master's Degree: $52,720 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers. Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service department
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits: As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Tucson, AZ office.
Salary: $51,720 /year Salary with Master's Degree: $52,720 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers. Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Sales department.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Tucson, AZ office.
Mar 17, 2021
Full time
Salary: $51,720 /year Salary with Master's Degree: $52,720 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers. Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Sales department.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Tucson, AZ office.
Salary: $51,720 /year
Salary with Master's Degree: $52,720 /year
Bilingual (English/Spanish) Management Development / Management Trainee - Lakeland, FL
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers.
Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service, Sales or Claims departments.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Lakeland, FL office.
Mar 17, 2021
Full time
Salary: $51,720 /year
Salary with Master's Degree: $52,720 /year
Bilingual (English/Spanish) Management Development / Management Trainee - Lakeland, FL
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers.
Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service, Sales or Claims departments.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Lakeland, FL office.
Do you love helping customers? Are you an organized team player? Do you enjoy a retail environment? Why not make The Roomplace your workplace?
The Roomplace, one of the Midwest’s leading and fastest growing furniture retailers wants YOU! With over 100 years in the business, we have a lot to offer! We are adding to our already amazing family with a top performer, with high growth potential, looking for a great organization like ours. Come join our family and make The Roomplace, Your Workplace! We currently have an opening(s) for a Customer Care Agent.
This Positions Entails:
Receiving inbound calls from customers, drivers and store personnel.
Determining how to address their issues and following through until there is resolution.
Handling inbound/outbound calls including driver calls.
Schedule Technician appointments to service merchandise when appropriate based on warranty.
Being courteous and professional to all customers, drivers and store personnel who call in for assistance at all times.
Determining what item is being referred to by checking for customer history.
Determining what options are available to the customer based on date of delivery (which impacts warranty restrictions) and type of problem that the customer is describing (which impacts whether the problem is correctable by service).
Probing by asking relevant questions to ensure customer’s needs are being met.
Meeting performance standards as established.
Using real time keying, process customer problems requiring outside service companies by initiating work orders and scheduling service date. Create and schedule exchange of merchandise when applicable. Document all conversations with customers in system.
Keep abreast of the product as well as the latest policies/procedures and be able to appropriately apply them to customer problems.
Performs additional duties as required or requested.
Requirements
Inbound and outbound customer call center experience preferred.
Must provide exceptional customer service by exhibiting great listening skills, being empathetic, apologizing when applicable and taking ownership
Must work well in a team environment
Must have highly developed communication skills both written and verbal.
Must have basic PC skills; Proficient data entry skills helpful
Must be able to sit for extended periods of time
Must be able to use electronic equipment constantly such as a telephone and PC.
Must have great problem solving skills, analytical ability and the ability to memorize procedures.
Must have excellent detail orientation and follow-up skills
Must be self-motivated.
Bi-lingual (Spanish) helpful.
Should have excellent customer service orientation.
Nov 06, 2020
Full time
Do you love helping customers? Are you an organized team player? Do you enjoy a retail environment? Why not make The Roomplace your workplace?
The Roomplace, one of the Midwest’s leading and fastest growing furniture retailers wants YOU! With over 100 years in the business, we have a lot to offer! We are adding to our already amazing family with a top performer, with high growth potential, looking for a great organization like ours. Come join our family and make The Roomplace, Your Workplace! We currently have an opening(s) for a Customer Care Agent.
This Positions Entails:
Receiving inbound calls from customers, drivers and store personnel.
Determining how to address their issues and following through until there is resolution.
Handling inbound/outbound calls including driver calls.
Schedule Technician appointments to service merchandise when appropriate based on warranty.
Being courteous and professional to all customers, drivers and store personnel who call in for assistance at all times.
Determining what item is being referred to by checking for customer history.
Determining what options are available to the customer based on date of delivery (which impacts warranty restrictions) and type of problem that the customer is describing (which impacts whether the problem is correctable by service).
Probing by asking relevant questions to ensure customer’s needs are being met.
Meeting performance standards as established.
Using real time keying, process customer problems requiring outside service companies by initiating work orders and scheduling service date. Create and schedule exchange of merchandise when applicable. Document all conversations with customers in system.
Keep abreast of the product as well as the latest policies/procedures and be able to appropriately apply them to customer problems.
Performs additional duties as required or requested.
Requirements
Inbound and outbound customer call center experience preferred.
Must provide exceptional customer service by exhibiting great listening skills, being empathetic, apologizing when applicable and taking ownership
Must work well in a team environment
Must have highly developed communication skills both written and verbal.
Must have basic PC skills; Proficient data entry skills helpful
Must be able to sit for extended periods of time
Must be able to use electronic equipment constantly such as a telephone and PC.
Must have great problem solving skills, analytical ability and the ability to memorize procedures.
Must have excellent detail orientation and follow-up skills
Must be self-motivated.
Bi-lingual (Spanish) helpful.
Should have excellent customer service orientation.
TTEC Florida Virtual Career Fair
Thursday, August 20 th , 11 AM and 2 PM
(Career Presentation starts on time)
Zoom Link: https://bit.ly/ttecfloridavjf
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Licensed Insurance Agent - Spanish with TTEC in Rockledge, Florida. TTEC is offering you the chance to gain your license all on us.
Accepting digital applications for your protection and the protection of our employees: Apply online, or via text ‘ TTEC’ to 97211 to connect with us.
COVID-19 Note: During the pandemic, all our TTEC Rockledge employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. We will train you to be a subject matter expert in your field, so that you can provide the highest level of service and advocacy to the people in need. We are seeking dedicated and reliable individuals interested in taking their customer service career to the next level and join our Health Insurance Career Development Program . In this program, TTEC will:
Provide FREE licensing course
Assure flexible and additional study sessions
Cover the cost of the exam fees
Pay yearly renewal of license while connected with TTEC
Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a Licensed Healthcare Insurance Agent to provide sales support for the customers of a nationally-recognized health insurance organization. This is a free course to you required to be eligible for the license insurance agent role… and this means you will earn a higher wage than for our customer service representatives. The time in the course is your only investment in this long-term growth opportunity for yourself and your family.
Additionally, we provide those that move onto the Licensed Healthcare Insurance Sales role like you with:
Competitive hourly wage plus performance-based bonuses
Career advancement opportunities
Paid product knowledge, customer service, and sales training
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Healthcare Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Open and maintain customer accounts and information
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Aptitude and tenacity to be learn about what it takes to become a licensed healthcare insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!)
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Bilingual in English and Spanish
Strong customer service orientation
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent
Handy with MS Windows and other computer applications
The passion and drive to make a difference
Join Us Apply online today:
Click on the Apply Now button.
You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you’re a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you’re prepared and battlefield-ready in the civilian world to take on TTEC’s most innovative and challenging projects. Your hands-on experience with globalization means you’re prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one’s country, but we hope you’ll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here Time to change your career? Whether you’ve spent your career on the admin side in receptionist, assistant, or support roles or you’ve been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates’ team. For more information about TTEC or other jobs in Rockledge, FL visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-FL-Melbourne
Job
: _Customer Care Representative
Jul 31, 2020
Full time
TTEC Florida Virtual Career Fair
Thursday, August 20 th , 11 AM and 2 PM
(Career Presentation starts on time)
Zoom Link: https://bit.ly/ttecfloridavjf
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Licensed Insurance Agent - Spanish with TTEC in Rockledge, Florida. TTEC is offering you the chance to gain your license all on us.
Accepting digital applications for your protection and the protection of our employees: Apply online, or via text ‘ TTEC’ to 97211 to connect with us.
COVID-19 Note: During the pandemic, all our TTEC Rockledge employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. We will train you to be a subject matter expert in your field, so that you can provide the highest level of service and advocacy to the people in need. We are seeking dedicated and reliable individuals interested in taking their customer service career to the next level and join our Health Insurance Career Development Program . In this program, TTEC will:
Provide FREE licensing course
Assure flexible and additional study sessions
Cover the cost of the exam fees
Pay yearly renewal of license while connected with TTEC
Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a Licensed Healthcare Insurance Agent to provide sales support for the customers of a nationally-recognized health insurance organization. This is a free course to you required to be eligible for the license insurance agent role… and this means you will earn a higher wage than for our customer service representatives. The time in the course is your only investment in this long-term growth opportunity for yourself and your family.
Additionally, we provide those that move onto the Licensed Healthcare Insurance Sales role like you with:
Competitive hourly wage plus performance-based bonuses
Career advancement opportunities
Paid product knowledge, customer service, and sales training
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Healthcare Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Open and maintain customer accounts and information
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Aptitude and tenacity to be learn about what it takes to become a licensed healthcare insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!)
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Bilingual in English and Spanish
Strong customer service orientation
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent
Handy with MS Windows and other computer applications
The passion and drive to make a difference
Join Us Apply online today:
Click on the Apply Now button.
You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
If you’re a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you’re prepared and battlefield-ready in the civilian world to take on TTEC’s most innovative and challenging projects. Your hands-on experience with globalization means you’re prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one’s country, but we hope you’ll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here Time to change your career? Whether you’ve spent your career on the admin side in receptionist, assistant, or support roles or you’ve been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates’ team. For more information about TTEC or other jobs in Rockledge, FL visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Primary Location
: US-FL-Melbourne
Job
: _Customer Care Representative