Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Apr 17, 2024
Full time
Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Advia Credit Union
650 Northwest Hwy, Cary, IL 60013
Employment Type: Part-Time, On-site #LI-ONSITE
This Member Service Representative position starts at $18.16 per hour with an incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program.
What you'll do: You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to change lives by proactively helping members achieve their financial goals. You will answer member's questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs.
What to know about Advia: Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve over 198,000 members and with assets near $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard."
Why you should work for us: There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!
Excited to hear more...here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. We look to find a way to say yes to our members and proactively seek solutions. Advia Member Service Representatives don't just wait for members to come in, they assist in outbound calls to engage the members that they don't physically see in the branches every day to make sure they are aware of the many advantages Advia can offer.
What you'll need
To genuinely care about people creating you to Act with Integrity and Keep People at the Core.
A willingness to learn and appreciation of coaching to foster professional growth.
A want to provide solutions to leave the member better than you found them.
Strong critical-thinking skills
Strong communication skills.
Cash handling and customer service experience is strongly preferred, but we can teach this too!
A team centered mentality.
Bilingual proficiency in Spanish is preferred, although not required.
Want to see more? Check us out on Instagram for an inside look at what the #advialife is all about. IG: advia_careers
Feb 02, 2024
Part time
Employment Type: Part-Time, On-site #LI-ONSITE
This Member Service Representative position starts at $18.16 per hour with an incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program.
What you'll do: You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to change lives by proactively helping members achieve their financial goals. You will answer member's questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs.
What to know about Advia: Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve over 198,000 members and with assets near $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard."
Why you should work for us: There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!
Excited to hear more...here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. We look to find a way to say yes to our members and proactively seek solutions. Advia Member Service Representatives don't just wait for members to come in, they assist in outbound calls to engage the members that they don't physically see in the branches every day to make sure they are aware of the many advantages Advia can offer.
What you'll need
To genuinely care about people creating you to Act with Integrity and Keep People at the Core.
A willingness to learn and appreciation of coaching to foster professional growth.
A want to provide solutions to leave the member better than you found them.
Strong critical-thinking skills
Strong communication skills.
Cash handling and customer service experience is strongly preferred, but we can teach this too!
A team centered mentality.
Bilingual proficiency in Spanish is preferred, although not required.
Want to see more? Check us out on Instagram for an inside look at what the #advialife is all about. IG: advia_careers
$5,000 Sign-On Bonus
Relocation allowance available.
POSITION SUMMARY
A Judi’s House Bilingual Grief Counselor is a passionate, committed, and dedicated mental health professional who wants to contribute to the organizational vision that no child should be alone in grief. The Grief Counselor participates in direct service and training by leading the therapeutic group process, conducting psychosocial assessments, providing individual and family counseling, aiding in the professional development of trainees, supporting the research initiative, presenting/participating in outreach and education opportunities, and supporting volunteer recruitment. The role supports Spanish-language clinical services at Judi’s House by contributing to the clinical milieu, guiding best practices, and advancing the JEDI initiative at the organization.
ESSENTIAL DUTIES/RESPONSIBILITIES
Clinical
Meet regularly with Program Leadership for clinical and organizational consultation/supervision
Facilitate grief-therapy groups up to three evenings per week
Ensure quality and effectiveness of groups by adhering to the established curricula
Conduct individual, family, couples, and play therapy sessions as assigned
Assesses individuals and families making recommendations for clinically appropriate therapeutic services
Responsible for maintaining clinically accurate and timely electronic health record management
Participate in additional program events and client activities
Support recruitment of diverse trainees and volunteers who are representative of our community
Conduct internship and volunteer orientations
Provide consultation and clinical support for crisis assessment and intervention
Provide one hour of clinical supervision per week, per assigned trainee
Provide a minimum of one clinical in-service training per training cohort
Guide the clinical and professional development of assigned trainee as well as all trainees based on collaborative roles (e.g. co-facilitating groups, interview presentation or client consultation)
Assist Grief Care Coordination team with community-based referrals
Expand the network of community referrals with a specific focus on Spanish-language services
Support material translation
Work collaboratively within the clinical team and throughout the organization
Responsible for participating in Continuing Education (CE) in accordance with DORA and licensing requirements for the current biennium
Research and Evaluation
Evaluate program effectiveness through observation, experience, and gathering feedback
Participate in standard data collection processes
Assist in development and oversight of the program curricula, activities, and materials
Community
Respond to inquiries from the community about grief support services
Assist with the organization’s public education program by conducting trainings at community partner organizations
Seek out and participate in outreach efforts to recruit families by making presentations and attending community events
Other duties and responsibilities:
Promote the values of JH/JAG throughout the organization and external relationships
Attend team and organizational meetings, activities, and events as required
Collaborate with JH/JAG staff and perform job duties to advance the organization’s mission and vision
Demonstrate ability to work independently and within a team, seeking guidance as appropriate
Comply with all organizational policies and procedures
Commitment to JH/JAG mission
Supervisory Duties
Works with Clinical Training Manager to supervise trainees.
Qualifications
Licensure
Active and registered license with the Colorado Department of Regulatory Agencies as an LCSW, LMFT or LPC or psychologist. Out-of-state applicants who are license eligible are invited to apply.
Education and Experience
Minimum of 2 years post-master experience in grief counseling/support AND/OR child and adolescent counseling/therapy in Spanish and English
Experience conducting assessments and providing therapeutic services to children and their families
Effective communication and public speaking skills in Spanish and English
Experience with grief, loss, and trauma as they relate to providing therapy to bereaved children and families
Familiarity with diverse populations and local community resources
Written and oral Spanish fluency
Knowledge and Skills
Personal values for respect, compassion, courage, and accountability.
Direct experience in clinical service delivery where bereavement, grief, and trauma are the primary presenting concerns for children and families.
Demonstrated capacity to work with diverse populations, including clients, staff, and community partners.
A commitment to strengthening Justice, Equity, Diversity, and Inclusion through their role.
Excellent written and verbal communication skills.
Exemplary attention to detail, time management, and organizational skills.
Proven involvement/knowledge of evaluation and research activities and processes.
Physical Requirements
Prolonged periods of sitting at a desk working on a computer
Frequently required to sit, talk, hear, stand, walk, bend, stoop, squat, and use hands to fingers, handle or feel, reach with hands and arms.
Must be able to lift 25 pounds at a time.
About Us:
Judi’s House/JAG Institute (JH/JAG) is the only free-standing organization in Metro Denver devoted solely to supporting grieving youth and families through comprehensive care, research, education, and advocacy. Its mission is to help children and families grieving a death find connection and healing. Since 2002, JH/JAG has supported nearly 14,000 individuals, and educated many thousands more, toward the vision that no child should be alone in grief. The integration of research and practice in a community-based center has uniquely positioned JH/JAG to create social change around the issue of childhood bereavement—elevating it as a public priority and serving as a national leader in the effort to increase access to effective grief care for bereaved children and families.
Judi’s House expects to achieve its vision by adhering to four core values: Compassion, Accountability, Courage, and Respect . Nothing is more important than having a team of people that incorporates these values and holds each other accountable for living this culture every day at Judi’s House.
Our Commitment to Justice, Equity, Diversity, and Inclusion
Judi’s House/JAG Institute centers justice, equity, diversity, and inclusion. We strive to welcome, respect, value, and support our clients, staff, board of directors, and volunteers. Grief is a universal experience. Yet, we know that there are significant barriers that prevent some from accessing grief care. Therefore, we are taking active steps to engage in ongoing learning, reflect the families in our community, respond to the cultural needs of our clients, and address discrimination and inequity.
In fulfilling our mission to help grieving children and families, we are committed to courageously fostering justice, equity, diversity, and inclusion by continually adhering to the following in all aspects of our organization:
Create safe space for all.
Invite, engage, and respect every voice to inform our practices.
Show humility, recognizing who we are and what we don’t know.
Address systemic injustices and inequities that impact how communities are supported in navigating their grief.
Lead with our core values to move toward our vision that no child should be alone in grief.
The Position:
The Bilingual Grief Counselor position is a full time, exempt position working onsite.
This position primarily works four ten-hour shifts Monday – Thursdays and requires evening work up to three times a week.
Although some remote work is possible, this position is primarily onsite and in the community.
Salary range for this role is: $66,284-$79,095.50.
The Benefits:
$5,000 Sign-On Bonus
Relocation allowance available.
A knowledgeable, mission-driven team.
Generous leave policies
Four-day work weeks
Employer sponsored health insurance
401k Match Program
Professional development funding
Monthly celebrations
The Location:
Our new purpose-built 26,000 square foot home is nestled between Central Park and Aurora -- just a few blocks east of the Stanley Marketplace. Surrounded by children and families from diverse backgrounds, our new location is ideal for our work. We take great pride in making Judi’s House feel like home—providing a safe space for children and their caregivers to explore their grief and find connection and healing.
Why Should You Apply?
Mission driven work
Great benefits
Interested?
To apply visit: https://judishouse.org/about-us/career-opportunities/
Judi’s House is an equal opportunity employer committed in policy and practice to recruit, hire, train and promote, in all job classifications, without regard to race, color, ancestry, creed, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, political service, gender identity, affiliation or disability or other classes protected by federal or state law. Judi’s House does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
All offers are conditional on successful background checks. Our background checks include a search on the National Sex Offenders registry, and local, state, and federal criminal databases.
Oct 13, 2023
Full time
$5,000 Sign-On Bonus
Relocation allowance available.
POSITION SUMMARY
A Judi’s House Bilingual Grief Counselor is a passionate, committed, and dedicated mental health professional who wants to contribute to the organizational vision that no child should be alone in grief. The Grief Counselor participates in direct service and training by leading the therapeutic group process, conducting psychosocial assessments, providing individual and family counseling, aiding in the professional development of trainees, supporting the research initiative, presenting/participating in outreach and education opportunities, and supporting volunteer recruitment. The role supports Spanish-language clinical services at Judi’s House by contributing to the clinical milieu, guiding best practices, and advancing the JEDI initiative at the organization.
ESSENTIAL DUTIES/RESPONSIBILITIES
Clinical
Meet regularly with Program Leadership for clinical and organizational consultation/supervision
Facilitate grief-therapy groups up to three evenings per week
Ensure quality and effectiveness of groups by adhering to the established curricula
Conduct individual, family, couples, and play therapy sessions as assigned
Assesses individuals and families making recommendations for clinically appropriate therapeutic services
Responsible for maintaining clinically accurate and timely electronic health record management
Participate in additional program events and client activities
Support recruitment of diverse trainees and volunteers who are representative of our community
Conduct internship and volunteer orientations
Provide consultation and clinical support for crisis assessment and intervention
Provide one hour of clinical supervision per week, per assigned trainee
Provide a minimum of one clinical in-service training per training cohort
Guide the clinical and professional development of assigned trainee as well as all trainees based on collaborative roles (e.g. co-facilitating groups, interview presentation or client consultation)
Assist Grief Care Coordination team with community-based referrals
Expand the network of community referrals with a specific focus on Spanish-language services
Support material translation
Work collaboratively within the clinical team and throughout the organization
Responsible for participating in Continuing Education (CE) in accordance with DORA and licensing requirements for the current biennium
Research and Evaluation
Evaluate program effectiveness through observation, experience, and gathering feedback
Participate in standard data collection processes
Assist in development and oversight of the program curricula, activities, and materials
Community
Respond to inquiries from the community about grief support services
Assist with the organization’s public education program by conducting trainings at community partner organizations
Seek out and participate in outreach efforts to recruit families by making presentations and attending community events
Other duties and responsibilities:
Promote the values of JH/JAG throughout the organization and external relationships
Attend team and organizational meetings, activities, and events as required
Collaborate with JH/JAG staff and perform job duties to advance the organization’s mission and vision
Demonstrate ability to work independently and within a team, seeking guidance as appropriate
Comply with all organizational policies and procedures
Commitment to JH/JAG mission
Supervisory Duties
Works with Clinical Training Manager to supervise trainees.
Qualifications
Licensure
Active and registered license with the Colorado Department of Regulatory Agencies as an LCSW, LMFT or LPC or psychologist. Out-of-state applicants who are license eligible are invited to apply.
Education and Experience
Minimum of 2 years post-master experience in grief counseling/support AND/OR child and adolescent counseling/therapy in Spanish and English
Experience conducting assessments and providing therapeutic services to children and their families
Effective communication and public speaking skills in Spanish and English
Experience with grief, loss, and trauma as they relate to providing therapy to bereaved children and families
Familiarity with diverse populations and local community resources
Written and oral Spanish fluency
Knowledge and Skills
Personal values for respect, compassion, courage, and accountability.
Direct experience in clinical service delivery where bereavement, grief, and trauma are the primary presenting concerns for children and families.
Demonstrated capacity to work with diverse populations, including clients, staff, and community partners.
A commitment to strengthening Justice, Equity, Diversity, and Inclusion through their role.
Excellent written and verbal communication skills.
Exemplary attention to detail, time management, and organizational skills.
Proven involvement/knowledge of evaluation and research activities and processes.
Physical Requirements
Prolonged periods of sitting at a desk working on a computer
Frequently required to sit, talk, hear, stand, walk, bend, stoop, squat, and use hands to fingers, handle or feel, reach with hands and arms.
Must be able to lift 25 pounds at a time.
About Us:
Judi’s House/JAG Institute (JH/JAG) is the only free-standing organization in Metro Denver devoted solely to supporting grieving youth and families through comprehensive care, research, education, and advocacy. Its mission is to help children and families grieving a death find connection and healing. Since 2002, JH/JAG has supported nearly 14,000 individuals, and educated many thousands more, toward the vision that no child should be alone in grief. The integration of research and practice in a community-based center has uniquely positioned JH/JAG to create social change around the issue of childhood bereavement—elevating it as a public priority and serving as a national leader in the effort to increase access to effective grief care for bereaved children and families.
Judi’s House expects to achieve its vision by adhering to four core values: Compassion, Accountability, Courage, and Respect . Nothing is more important than having a team of people that incorporates these values and holds each other accountable for living this culture every day at Judi’s House.
Our Commitment to Justice, Equity, Diversity, and Inclusion
Judi’s House/JAG Institute centers justice, equity, diversity, and inclusion. We strive to welcome, respect, value, and support our clients, staff, board of directors, and volunteers. Grief is a universal experience. Yet, we know that there are significant barriers that prevent some from accessing grief care. Therefore, we are taking active steps to engage in ongoing learning, reflect the families in our community, respond to the cultural needs of our clients, and address discrimination and inequity.
In fulfilling our mission to help grieving children and families, we are committed to courageously fostering justice, equity, diversity, and inclusion by continually adhering to the following in all aspects of our organization:
Create safe space for all.
Invite, engage, and respect every voice to inform our practices.
Show humility, recognizing who we are and what we don’t know.
Address systemic injustices and inequities that impact how communities are supported in navigating their grief.
Lead with our core values to move toward our vision that no child should be alone in grief.
The Position:
The Bilingual Grief Counselor position is a full time, exempt position working onsite.
This position primarily works four ten-hour shifts Monday – Thursdays and requires evening work up to three times a week.
Although some remote work is possible, this position is primarily onsite and in the community.
Salary range for this role is: $66,284-$79,095.50.
The Benefits:
$5,000 Sign-On Bonus
Relocation allowance available.
A knowledgeable, mission-driven team.
Generous leave policies
Four-day work weeks
Employer sponsored health insurance
401k Match Program
Professional development funding
Monthly celebrations
The Location:
Our new purpose-built 26,000 square foot home is nestled between Central Park and Aurora -- just a few blocks east of the Stanley Marketplace. Surrounded by children and families from diverse backgrounds, our new location is ideal for our work. We take great pride in making Judi’s House feel like home—providing a safe space for children and their caregivers to explore their grief and find connection and healing.
Why Should You Apply?
Mission driven work
Great benefits
Interested?
To apply visit: https://judishouse.org/about-us/career-opportunities/
Judi’s House is an equal opportunity employer committed in policy and practice to recruit, hire, train and promote, in all job classifications, without regard to race, color, ancestry, creed, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, political service, gender identity, affiliation or disability or other classes protected by federal or state law. Judi’s House does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
All offers are conditional on successful background checks. Our background checks include a search on the National Sex Offenders registry, and local, state, and federal criminal databases.
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
Oct 06, 2023
Full time
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
THE POSITION
Are you customer service driven and have excellent communication skills? Are you looking for a challenging and rewarding opportunity? If so, the Department of Transportation has a job for you! The Driver and Vehicle Services , Customer Care Center is currently seeking applicants for Customer Service Representatives to provide responses to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles, the Bureau of Driver Licensing, and select other areas of PennDOT. Apply today for this rewarding career opportunity!
DESCRIPTION OF WORK
As a Customer Service Representative for PennDOT’s Driver and Vehicle Services Customer Care Center, you will be providing responses to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles, the Bureau of Driver Licensing, and select other areas of PennDOT. This includes being responsible for maintaining a positive image of PennDOT to the public while disseminating thorough, complete and accurate information, in a polite and professional manner. In this position, you will process and explain complex information in a variety of functions while utilizing provided reference material and available systems. Work involves the application of independent judgment and making independent decisions concerning the process to be followed, the appropriateness or confidentiality of the information to be processed, and the actions to be taken within the confines of established policies, procedures, law, and regulations. Customer Service Representatives must have the ability to use discretion and judgment in dispensing information, which may be susceptible to misunderstanding or misuse. Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
Full-time employment.
Work hours are 8:00 am to 5:00 pm, Monday - Friday, with 60-minute lunch.
Telework: You may have the opportunity to work from home (telework). Additional details will be provided during interview. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster.
Employees in these positions may be required to work during authorized office closings.
Candidates selected for these positions are required to attend four full weeks of training located in Harrisburg, PA. Please apply only if you are willing and able to attend for the duration of training.
Multiple positions may be filled from this posting.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Clerical Assistant 2 (commonwealth title); or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training.
Additional Requirement:
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Call center experience.
Customer service experience.
Bilingual.
Legal Requirement:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Sep 05, 2023
Full time
THE POSITION
Are you customer service driven and have excellent communication skills? Are you looking for a challenging and rewarding opportunity? If so, the Department of Transportation has a job for you! The Driver and Vehicle Services , Customer Care Center is currently seeking applicants for Customer Service Representatives to provide responses to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles, the Bureau of Driver Licensing, and select other areas of PennDOT. Apply today for this rewarding career opportunity!
DESCRIPTION OF WORK
As a Customer Service Representative for PennDOT’s Driver and Vehicle Services Customer Care Center, you will be providing responses to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles, the Bureau of Driver Licensing, and select other areas of PennDOT. This includes being responsible for maintaining a positive image of PennDOT to the public while disseminating thorough, complete and accurate information, in a polite and professional manner. In this position, you will process and explain complex information in a variety of functions while utilizing provided reference material and available systems. Work involves the application of independent judgment and making independent decisions concerning the process to be followed, the appropriateness or confidentiality of the information to be processed, and the actions to be taken within the confines of established policies, procedures, law, and regulations. Customer Service Representatives must have the ability to use discretion and judgment in dispensing information, which may be susceptible to misunderstanding or misuse. Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
Full-time employment.
Work hours are 8:00 am to 5:00 pm, Monday - Friday, with 60-minute lunch.
Telework: You may have the opportunity to work from home (telework). Additional details will be provided during interview. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster.
Employees in these positions may be required to work during authorized office closings.
Candidates selected for these positions are required to attend four full weeks of training located in Harrisburg, PA. Please apply only if you are willing and able to attend for the duration of training.
Multiple positions may be filled from this posting.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Clerical Assistant 2 (commonwealth title); or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training.
Additional Requirement:
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Call center experience.
Customer service experience.
Bilingual.
Legal Requirement:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Bilingual Public Service Representative 2
REQ- REQ-124154
Close date: 4/24/2023
Salary: $2,823-3,707 per month
Location: Portland, OR
This position is a full-time, permanent, classified position which is represented by a union.
The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Health Statistics (CHS) section in Portland, Oregon is recruiting for a Public Service Representative 2 to provide information to the public in English and Spanish via telephone and in person regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. Refers calls to other departments within CHS and to county, state and federal offices.
The Oregon Health Authority strategic goal is to end all health inequities by 2030.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation, and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here , to learn more about OHA’s mission, vision, and core values.
OHA values service excellence, leadership, integrity, health equity and partnership.
This position is 100% in office at 800 NE Oregon St Portland, OR
What will you do? As a Public Service Representative 2, you will perform the following duties:
Handle 75 -150 telephone calls from the public per day.
Answers a wide variety of questions about ordering procedures, about who is eligible to order, and about the best options for the customer, given time constraints.
Routes specific questions about amendments or statistical reports to the proper staff member.
Complete troubleshooting to assist callers who have ordered, but not received the record requested.
Locates orders using computer or other index files, checks closeouts for mailing dates or locates follow-up information in pending files or logs for telephone orders and form letters.
Sends replacement copies or refers problem to supervisor.
Provide a high level of customer service consistently.
Assist counter customers by explaining the ordering process using computer kiosks.
Work to ensure smooth processing of orders for customer applying in person.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans .
What are we looking for?
Special Requirements
Must be able to speak, read, and write fluent English and Spanish.
Minimum Requirements
One year of experience in Public Contact (such as a Public Service Representative, Salesperson, or Receptionist) which included answering questions and providing information.
Requested Skills
Experience reviewing and approving applications or documents for completeness.
Ability to help customers solve ordering problems, while also being meticulous in following policies and procedures so that the confidentiality of records is maintained.
Ability to deal with the general public and personnel from different agencies or businesses in a diplomatic, friendly and professional manner.
Spanish translation services for customers who need assistance to order vital records.
Ability to work in a high production environment.
Minimum typing speed of 65 wpm with a high degree of accuracy.
Ability to provide high level of customer service expertise.
Ability to deal with frustrated or irritated customers, shows patience, tact and courtesy.
Technology skills set to keep all data secure whether working onsite or remotely.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
How to Apply
Complete the online application
Complete questionnaire
Attention current State of Oregon employees: To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.
NOTE: Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Tiffany Gregg at Tiffany.Gregg@OHA.Oregon.Gov or 503-716-7772
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.
Additional Information
Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
If you are a veteran, you may receive veteran’s preference. Click here for more information about veterans’ preference. If you checked that you are a veteran, you will be required to provide your documents later in the process.
We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
Please attach only the documents that are related to the position such as cover letter, resume and transcripts. Additional documents that are attached will not be reviewed.
Applicant Help and Support webpage
Affirmative Action, Equal Opportunity, and Pay Equity
The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the Pay Equity Project homepage. To learn more about OHA’s mission, vision, and core values, click here .
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Apr 14, 2023
Full time
Bilingual Public Service Representative 2
REQ- REQ-124154
Close date: 4/24/2023
Salary: $2,823-3,707 per month
Location: Portland, OR
This position is a full-time, permanent, classified position which is represented by a union.
The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Health Statistics (CHS) section in Portland, Oregon is recruiting for a Public Service Representative 2 to provide information to the public in English and Spanish via telephone and in person regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. Refers calls to other departments within CHS and to county, state and federal offices.
The Oregon Health Authority strategic goal is to end all health inequities by 2030.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation, and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here , to learn more about OHA’s mission, vision, and core values.
OHA values service excellence, leadership, integrity, health equity and partnership.
This position is 100% in office at 800 NE Oregon St Portland, OR
What will you do? As a Public Service Representative 2, you will perform the following duties:
Handle 75 -150 telephone calls from the public per day.
Answers a wide variety of questions about ordering procedures, about who is eligible to order, and about the best options for the customer, given time constraints.
Routes specific questions about amendments or statistical reports to the proper staff member.
Complete troubleshooting to assist callers who have ordered, but not received the record requested.
Locates orders using computer or other index files, checks closeouts for mailing dates or locates follow-up information in pending files or logs for telephone orders and form letters.
Sends replacement copies or refers problem to supervisor.
Provide a high level of customer service consistently.
Assist counter customers by explaining the ordering process using computer kiosks.
Work to ensure smooth processing of orders for customer applying in person.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans .
What are we looking for?
Special Requirements
Must be able to speak, read, and write fluent English and Spanish.
Minimum Requirements
One year of experience in Public Contact (such as a Public Service Representative, Salesperson, or Receptionist) which included answering questions and providing information.
Requested Skills
Experience reviewing and approving applications or documents for completeness.
Ability to help customers solve ordering problems, while also being meticulous in following policies and procedures so that the confidentiality of records is maintained.
Ability to deal with the general public and personnel from different agencies or businesses in a diplomatic, friendly and professional manner.
Spanish translation services for customers who need assistance to order vital records.
Ability to work in a high production environment.
Minimum typing speed of 65 wpm with a high degree of accuracy.
Ability to provide high level of customer service expertise.
Ability to deal with frustrated or irritated customers, shows patience, tact and courtesy.
Technology skills set to keep all data secure whether working onsite or remotely.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
How to Apply
Complete the online application
Complete questionnaire
Attention current State of Oregon employees: To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.
NOTE: Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Tiffany Gregg at Tiffany.Gregg@OHA.Oregon.Gov or 503-716-7772
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.
Additional Information
Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
If you are a veteran, you may receive veteran’s preference. Click here for more information about veterans’ preference. If you checked that you are a veteran, you will be required to provide your documents later in the process.
We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
Please attach only the documents that are related to the position such as cover letter, resume and transcripts. Additional documents that are attached will not be reviewed.
Applicant Help and Support webpage
Affirmative Action, Equal Opportunity, and Pay Equity
The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the Pay Equity Project homepage. To learn more about OHA’s mission, vision, and core values, click here .
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, orthopedic spine surgery, and interventional spine treatments. We have locations throughout the United States that specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine problems as well as sports-related injuries and conditions. Job Summary: The Patient Care Coordinator is responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered. Duties and Responsibilities: · Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner · Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart · Ensures that HIPAA guidelines are followed · Schedules follow-up appointments as needed · Maintains and organize patient records · Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols · Understands how to work effectively within the office, partnering with the clinic staff, and providers to maintain consistency and integrity within the Company · Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures · Other duties as assigned Qualifications: · High school diploma or GED required · Experience in customer service required; experience in a clinic or medical setting strongly preferred · Excellent interpersonal skills · Ability to communicate clearly and effectively with patients and other external parties in a professional, courteous and friendly manner at all times · Must be detail-oriented and highly organized · Knowledge of patient care and examination procedures · Must be able to maintain confidentiality at all times · Bilingual (Spanish/English) strongly preferred Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Pay: From $16.00 per hour While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
Mar 21, 2023
Full time
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, orthopedic spine surgery, and interventional spine treatments. We have locations throughout the United States that specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine problems as well as sports-related injuries and conditions. Job Summary: The Patient Care Coordinator is responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered. Duties and Responsibilities: · Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner · Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart · Ensures that HIPAA guidelines are followed · Schedules follow-up appointments as needed · Maintains and organize patient records · Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols · Understands how to work effectively within the office, partnering with the clinic staff, and providers to maintain consistency and integrity within the Company · Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures · Other duties as assigned Qualifications: · High school diploma or GED required · Experience in customer service required; experience in a clinic or medical setting strongly preferred · Excellent interpersonal skills · Ability to communicate clearly and effectively with patients and other external parties in a professional, courteous and friendly manner at all times · Must be detail-oriented and highly organized · Knowledge of patient care and examination procedures · Must be able to maintain confidentiality at all times · Bilingual (Spanish/English) strongly preferred Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Pay: From $16.00 per hour While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, orthopedic spine surgery, and interventional spine treatments. We have locations throughout the United States that specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine problems as well as sports-related injuries and conditions. Job Summary: The Patient Care Coordinator is responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered. Duties and Responsibilities: · Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner · Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart · Ensures that HIPAA guidelines are followed · Schedules follow-up appointments as needed · Maintains and organize patient records · Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols · Understands how to work effectively within the office, partnering with the clinic staff, and providers to maintain consistency and integrity within the Company · Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures · Other duties as assigned Qualifications: · High school diploma or GED required · Experience in customer service required; experience in a clinic or medical setting strongly preferred · Excellent interpersonal skills · Ability to communicate clearly and effectively with patients and other external parties in a professional, courteous and friendly manner at all times · Must be detail-oriented and highly organized · Knowledge of patient care and examination procedures · Must be able to maintain confidentiality at all times · Bilingual (Spanish/English) strongly preferred Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Pay: From $16.00 per hour While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
Mar 21, 2023
Full time
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, orthopedic spine surgery, and interventional spine treatments. We have locations throughout the United States that specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine problems as well as sports-related injuries and conditions. Job Summary: The Patient Care Coordinator is responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered. Duties and Responsibilities: · Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner · Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart · Ensures that HIPAA guidelines are followed · Schedules follow-up appointments as needed · Maintains and organize patient records · Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols · Understands how to work effectively within the office, partnering with the clinic staff, and providers to maintain consistency and integrity within the Company · Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures · Other duties as assigned Qualifications: · High school diploma or GED required · Experience in customer service required; experience in a clinic or medical setting strongly preferred · Excellent interpersonal skills · Ability to communicate clearly and effectively with patients and other external parties in a professional, courteous and friendly manner at all times · Must be detail-oriented and highly organized · Knowledge of patient care and examination procedures · Must be able to maintain confidentiality at all times · Bilingual (Spanish/English) strongly preferred Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Pay: From $16.00 per hour While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
Alliance is seeking candidates for the role of Behavioral Health Crisis Clinician. The role is primarily responsible for conducting telephonic screening, triage and referral functions for individuals seeking services. The Clinician ensures that individuals calling with service needs are safely linked in a timely fashion with available services and/or community resources. The Clinician may also provide crisis service authorizations for both state and Medicaid funded emergency type services.
This position will be equipped with all supplies and technologies to be able to work from home. The selected candidate must reside in North Carolina and is required to attend an initial 6 to 8- week virtual training period, Monday-Friday, between 9a.m. to 5p.m. Transition to permanent schedule to follow a successful training period. Some holiday hours are required.
We are seeking to fill two positions to work one of the following schedules:
Sunday, Monday, Tuesday, Wednesday 8am- 6pm
Wednesday, Thursday, Friday, Saturday 8am-6pm
Responsibilities & Duties
Conduct Initial Screenings, Assessments, and Reviews, and make referrals
Receive escalated calls from Member & Recipient Service Representatives who identified callers during initial screening that have urgent or emergent needs. Callers may be actively psychotic, actively suicidal, actively homicidal, intoxicated, in active withdrawal and/or experiencing a medical emergency
Make clinical triage decisions based on often limited information obtained during telephonic screening
Ensure individuals receive a comprehensive screening and appropriate referral that matches level of service needed
Maintain safety of all callers, which may include contacting and mobilizing community first responders, (EMS, CIT officers, police, mobile crisis teams)
Engage Decision to Warn when working with callers with active homicidal ideation, according to policy
Report to Child Protective Services and Adult Protective Services, when warranted
Identify high risk/special health care needs populations and refer to Care Coordination
Review caller history, when available, in the client management system to help determine most appropriate referral option
Use electronic scheduling system to schedule and secure assessment appointments with contracted providers based on consumer’s choice of service providers – considering consumer’s needs, location, and other provider characteristics
Complete specialized screening documentation for all service-related calls; document all incoming call activity in MCO tracking system
Simultaneously operate and navigate a multi-function phone system with multiple software programs while managing caller needs; serially operate and navigate multiple software programs in course of all duties
Engage in follow-up activities to ensure consumers were seen for scheduled assessments and crisis follow-up appointments
Route incoming calls to appropriate MCO departments when inquiries cannot be adequately addressed at the Call Center level
Work independently to prioritize tasks and maintain idle status in call queue during high call volume and/or low staffing periods
Simultaneous to other tasks, monitor incoming fax system and overflow vendor reports to ensure written referrals receive appropriate attention within expected time frames
Provide Support, Consultation, & Leadership
Interact with community emergency services orally while receiving information orally and in writing via IM
Engage interpreter services when needed and adjust communication accordingly
Provide oversight and clinical review of calls managed by overflow vendor
Assist callers with addressing obstacles to accessing care and identify available resources
Provide consultation and support to non-licensed Call Center staff
Thoroughly train incoming staff to job duties and provide additional training to staff throughout clinical operations in the functions of the call center
Compliance & Reporting
Read, integrate, and adapt procedural tasks in a rapidly changing, paperless work environment
Recognize and report quality concerns to supervisor and Provider Network Department
Report patterns of atypical call and service-seeking patterns to supervisor
Minimum Requirements
Education & Experience
Master’s degree in Human Services field and minimum of three (3) years post degree experience in a community, business or governmental program that delivers mental health support services (e.g., adults with mental illness, children with severe emotional disturbance, and persons with developmental disabilities, adults, and children with substance abuse disorders)
Special Requirements
Requires individual to be Bilingual (clinically fluent) in Spanish and English. Testing before hire will be required.
Current, active, and unrestricted behavioral license issued by a North Carolina Professional Board, (LCSW, LCMHC, LCAS, LPA, LMFT)
Knowledge, Skills, & Abilities
Fluent in both Spanish and English for conversational and clinical language
Knowledge of relevant state and federal laws (i.e., protection of client rights, mandatory reporting, and confidentiality).
Knowledge of treatment modalities (i.e., Crisis Intervention, Motivational Interviewing, and Systems Theory).
Knowledge of culturally competent practices.
Knowledge of diagnostic and Statistical Manual of Mental disorders 5th edition.
Thorough knowledge of the operation of MCO/LME structure within the North Carolina mental health system.
Thorough knowledge of ASAM Criteria and resources in identified catchment area.
Skill in the use of multiple software platforms and strong keyboarding skills to complete referral process.
Skill troubleshooting minor technological issues independently.
Considerable skill in identifying appropriate level of care based on information provided during time limited telephonic assessment.
Ability to assess clinical level of need telephonically.
Ability to multi-task and focus in a distracting environment.
Ability to read, analyze, interpret, and implement regulations, policies, and procedures; transfer verbal information into written documentation, and the reverse; simultaneously incorporate written and oral information while speaking and typing.
Ability to provide crisis response and deescalate difficult callers.
Ability to coordinate effectively with staff from various agencies.
Ability to manage time, problem solve, and prioritize work independently.
Demonstrate flexibility and ability to work cohesively in a team.
Ability to remain composed during high-stress, crisis-related calls.
Ability to express ideas clearly and concisely orally and in written documents.
Salary Range
$50,865.49 to $87,563.63/Annually
Feb 14, 2023
Full time
Alliance is seeking candidates for the role of Behavioral Health Crisis Clinician. The role is primarily responsible for conducting telephonic screening, triage and referral functions for individuals seeking services. The Clinician ensures that individuals calling with service needs are safely linked in a timely fashion with available services and/or community resources. The Clinician may also provide crisis service authorizations for both state and Medicaid funded emergency type services.
This position will be equipped with all supplies and technologies to be able to work from home. The selected candidate must reside in North Carolina and is required to attend an initial 6 to 8- week virtual training period, Monday-Friday, between 9a.m. to 5p.m. Transition to permanent schedule to follow a successful training period. Some holiday hours are required.
We are seeking to fill two positions to work one of the following schedules:
Sunday, Monday, Tuesday, Wednesday 8am- 6pm
Wednesday, Thursday, Friday, Saturday 8am-6pm
Responsibilities & Duties
Conduct Initial Screenings, Assessments, and Reviews, and make referrals
Receive escalated calls from Member & Recipient Service Representatives who identified callers during initial screening that have urgent or emergent needs. Callers may be actively psychotic, actively suicidal, actively homicidal, intoxicated, in active withdrawal and/or experiencing a medical emergency
Make clinical triage decisions based on often limited information obtained during telephonic screening
Ensure individuals receive a comprehensive screening and appropriate referral that matches level of service needed
Maintain safety of all callers, which may include contacting and mobilizing community first responders, (EMS, CIT officers, police, mobile crisis teams)
Engage Decision to Warn when working with callers with active homicidal ideation, according to policy
Report to Child Protective Services and Adult Protective Services, when warranted
Identify high risk/special health care needs populations and refer to Care Coordination
Review caller history, when available, in the client management system to help determine most appropriate referral option
Use electronic scheduling system to schedule and secure assessment appointments with contracted providers based on consumer’s choice of service providers – considering consumer’s needs, location, and other provider characteristics
Complete specialized screening documentation for all service-related calls; document all incoming call activity in MCO tracking system
Simultaneously operate and navigate a multi-function phone system with multiple software programs while managing caller needs; serially operate and navigate multiple software programs in course of all duties
Engage in follow-up activities to ensure consumers were seen for scheduled assessments and crisis follow-up appointments
Route incoming calls to appropriate MCO departments when inquiries cannot be adequately addressed at the Call Center level
Work independently to prioritize tasks and maintain idle status in call queue during high call volume and/or low staffing periods
Simultaneous to other tasks, monitor incoming fax system and overflow vendor reports to ensure written referrals receive appropriate attention within expected time frames
Provide Support, Consultation, & Leadership
Interact with community emergency services orally while receiving information orally and in writing via IM
Engage interpreter services when needed and adjust communication accordingly
Provide oversight and clinical review of calls managed by overflow vendor
Assist callers with addressing obstacles to accessing care and identify available resources
Provide consultation and support to non-licensed Call Center staff
Thoroughly train incoming staff to job duties and provide additional training to staff throughout clinical operations in the functions of the call center
Compliance & Reporting
Read, integrate, and adapt procedural tasks in a rapidly changing, paperless work environment
Recognize and report quality concerns to supervisor and Provider Network Department
Report patterns of atypical call and service-seeking patterns to supervisor
Minimum Requirements
Education & Experience
Master’s degree in Human Services field and minimum of three (3) years post degree experience in a community, business or governmental program that delivers mental health support services (e.g., adults with mental illness, children with severe emotional disturbance, and persons with developmental disabilities, adults, and children with substance abuse disorders)
Special Requirements
Requires individual to be Bilingual (clinically fluent) in Spanish and English. Testing before hire will be required.
Current, active, and unrestricted behavioral license issued by a North Carolina Professional Board, (LCSW, LCMHC, LCAS, LPA, LMFT)
Knowledge, Skills, & Abilities
Fluent in both Spanish and English for conversational and clinical language
Knowledge of relevant state and federal laws (i.e., protection of client rights, mandatory reporting, and confidentiality).
Knowledge of treatment modalities (i.e., Crisis Intervention, Motivational Interviewing, and Systems Theory).
Knowledge of culturally competent practices.
Knowledge of diagnostic and Statistical Manual of Mental disorders 5th edition.
Thorough knowledge of the operation of MCO/LME structure within the North Carolina mental health system.
Thorough knowledge of ASAM Criteria and resources in identified catchment area.
Skill in the use of multiple software platforms and strong keyboarding skills to complete referral process.
Skill troubleshooting minor technological issues independently.
Considerable skill in identifying appropriate level of care based on information provided during time limited telephonic assessment.
Ability to assess clinical level of need telephonically.
Ability to multi-task and focus in a distracting environment.
Ability to read, analyze, interpret, and implement regulations, policies, and procedures; transfer verbal information into written documentation, and the reverse; simultaneously incorporate written and oral information while speaking and typing.
Ability to provide crisis response and deescalate difficult callers.
Ability to coordinate effectively with staff from various agencies.
Ability to manage time, problem solve, and prioritize work independently.
Demonstrate flexibility and ability to work cohesively in a team.
Ability to remain composed during high-stress, crisis-related calls.
Ability to express ideas clearly and concisely orally and in written documents.
Salary Range
$50,865.49 to $87,563.63/Annually
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
WORK SCHEDULE: This position is full-time regular and non-exempt. Shifts Coverage Needed: Grave shifts are generally 11pm-7am, Swing shifts are generally 3:00pm- 11:00pm, and Day shifts are generally 7am-3pm. Shifts include at least one weekend day and holidays. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).
POSITION SUMMARY: Under the supervision of the Program Supervisor, the Engagement Specialist is responsible for the daily management of the program site. All housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. In conjunction with other staff, the Engagement Specialist’s task is to create a safe and caring environment for vulnerable young people in residence who are preparing to transition to become more self- sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
CORE RESPONSIBILITIES:
Build trust and rapport with young people experiencing homelessness and housing instability, young people who have experienced sexual exploitation and/or young people who are at risk.
Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete Incident reports and/or Significant Incident Reports within the required timeframe on any facility damage, medical emergencies, client's welfare and/or any incident which occurs out of the ordinary functioning of the site.
Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures.
Comply with Agency, Licensing and ORR’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols in the staff office, restrooms, laundry room, the community room/milieu, school, and client rooms. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
Obtain and maintain certifications for all required trainings and certifications (including Food Handler’s License, BBP, CPR / First Aid, De-escalation, Mental Health First AID).
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filing shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs.
PROGRAM SPECIFIC RESPONSIBILITIES:
Ensure all client-related data is accurate and updated in the ORR UC Portal, current program documentation system and/or other database(s). Additionally, completing capacity management through Okta-HHS, if working grave hours.
Dispense medication (as needed), and complete related documentation. Perform medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Contact advice nurse and/or take clients for urgent medical care, as needed.
Maintain an awareness of client whereabouts and line of site supervision, as required. Complete room, bed and safety checks at required intervals and complete required documentation
At designated times, prepare and cook meals for up to 20 residents and staff. Ensure food pantries and fridge are organized and free of expired foods.
Complete discharge procedures: transport clients to the airport for reunification (as needed).
Provide transportation for outings and client appointments; operate the agency vehicle in accordance with law and in a safe manner.
Assist in packing client belongings and cleaning and sanitizing exited bedrooms, and prepping bedrooms for incoming clients.
Immediately report to supervisor on-call any incident which threatens child welfare or is a licensing violation.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Bilingual (English/Spanish)
1 year of experience successfully working with children or young adults.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
Bachelor’s Degree or four years of successful experience with young people in a crisis or refugees/immigrants.
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management. This will also include Prevention of Sexual Abuse training every six months.
Ability to comply with the Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Ability to comply with all YouthCare, Casa de los Amigos, State Licensing, and Office of Refugee Resettlement policies.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to coordinate overall program functioning.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability to accurately maintain and produce files, records, logs and reports in English.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
Ability and willingness to stay awake and alert during overnight shifts.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is full-time regular and non-exempt. Shifts Coverage Needed: Grave shifts are generally 11pm-7am, Swing shifts are generally 3:00pm- 11:00pm, and Day shifts are generally 7am-3pm. Shifts include at least one weekend day and holidays. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).
POSITION SUMMARY: Under the supervision of the Program Supervisor, the Engagement Specialist is responsible for the daily management of the program site. All housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. In conjunction with other staff, the Engagement Specialist’s task is to create a safe and caring environment for vulnerable young people in residence who are preparing to transition to become more self- sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
CORE RESPONSIBILITIES:
Build trust and rapport with young people experiencing homelessness and housing instability, young people who have experienced sexual exploitation and/or young people who are at risk.
Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete Incident reports and/or Significant Incident Reports within the required timeframe on any facility damage, medical emergencies, client's welfare and/or any incident which occurs out of the ordinary functioning of the site.
Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures.
Comply with Agency, Licensing and ORR’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols in the staff office, restrooms, laundry room, the community room/milieu, school, and client rooms. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
Obtain and maintain certifications for all required trainings and certifications (including Food Handler’s License, BBP, CPR / First Aid, De-escalation, Mental Health First AID).
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filing shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs.
PROGRAM SPECIFIC RESPONSIBILITIES:
Ensure all client-related data is accurate and updated in the ORR UC Portal, current program documentation system and/or other database(s). Additionally, completing capacity management through Okta-HHS, if working grave hours.
Dispense medication (as needed), and complete related documentation. Perform medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Contact advice nurse and/or take clients for urgent medical care, as needed.
Maintain an awareness of client whereabouts and line of site supervision, as required. Complete room, bed and safety checks at required intervals and complete required documentation
At designated times, prepare and cook meals for up to 20 residents and staff. Ensure food pantries and fridge are organized and free of expired foods.
Complete discharge procedures: transport clients to the airport for reunification (as needed).
Provide transportation for outings and client appointments; operate the agency vehicle in accordance with law and in a safe manner.
Assist in packing client belongings and cleaning and sanitizing exited bedrooms, and prepping bedrooms for incoming clients.
Immediately report to supervisor on-call any incident which threatens child welfare or is a licensing violation.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Bilingual (English/Spanish)
1 year of experience successfully working with children or young adults.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
Bachelor’s Degree or four years of successful experience with young people in a crisis or refugees/immigrants.
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management. This will also include Prevention of Sexual Abuse training every six months.
Ability to comply with the Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Ability to comply with all YouthCare, Casa de los Amigos, State Licensing, and Office of Refugee Resettlement policies.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to coordinate overall program functioning.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability to accurately maintain and produce files, records, logs and reports in English.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
Ability and willingness to stay awake and alert during overnight shifts.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
WORK SCHEDULE: This position is full-time regular and non-exempt. Shifts Coverage Needed: Grave shifts are generally 11pm-7am, Swing shifts are generally 3:00pm- 11:00pm, and Day shifts are generally 7am-3pm. Shifts include at least one weekend day and holidays. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).
POSITION SUMMARY: Under the supervision of the Program Supervisor, the Engagement Specialist is responsible for the daily management of the program site. All housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. In conjunction with other staff, the Engagement Specialist’s task is to create a safe and caring environment for vulnerable young people in residence who are preparing to transition to become more self- sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
CORE RESPONSIBILITIES:
Build trust and rapport with young people experiencing homelessness and housing instability, young people who have experienced sexual exploitation and/or young people who are at risk.
Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete Incident reports and/or Significant Incident Reports within the required timeframe on any facility damage, medical emergencies, client's welfare and/or any incident which occurs out of the ordinary functioning of the site.
Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures.
Comply with Agency, Licensing and ORR’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols in the staff office, restrooms, laundry room, the community room/milieu, school, and client rooms. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
Obtain and maintain certifications for all required trainings and certifications (including Food Handler’s License, BBP, CPR / First Aid, De-escalation, Mental Health First AID).
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filing shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs.
PROGRAM SPECIFIC RESPONSIBILITIES:
Ensure all client-related data is accurate and updated in the ORR UC Portal, current program documentation system and/or other database(s). Additionally, completing capacity management through Okta-HHS, if working grave hours.
Dispense medication (as needed), and complete related documentation. Perform medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Contact advice nurse and/or take clients for urgent medical care, as needed.
Maintain an awareness of client whereabouts and line of site supervision, as required. Complete room, bed and safety checks at required intervals and complete required documentation
At designated times, prepare and cook meals for up to 20 residents and staff. Ensure food pantries and fridge are organized and free of expired foods.
Complete discharge procedures: transport clients to the airport for reunification (as needed).
Provide transportation for outings and client appointments; operate the agency vehicle in accordance with law and in a safe manner.
Assist in packing client belongings and cleaning and sanitizing exited bedrooms, and prepping bedrooms for incoming clients.
Immediately report to supervisor on-call any incident which threatens child welfare or is a licensing violation.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Bilingual (English/Spanish)
1 year of experience successfully working with children or young adults.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
Bachelor’s Degree or four years of successful experience with young people in a crisis or refugees/immigrants.
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management. This will also include Prevention of Sexual Abuse training every six months.
Ability to comply with the Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Ability to comply with all YouthCare, Casa de los Amigos, State Licensing, and Office of Refugee Resettlement policies.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to coordinate overall program functioning.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability to accurately maintain and produce files, records, logs and reports in English.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
Ability and willingness to stay awake and alert during overnight shifts.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is full-time regular and non-exempt. Shifts Coverage Needed: Grave shifts are generally 11pm-7am, Swing shifts are generally 3:00pm- 11:00pm, and Day shifts are generally 7am-3pm. Shifts include at least one weekend day and holidays. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).
POSITION SUMMARY: Under the supervision of the Program Supervisor, the Engagement Specialist is responsible for the daily management of the program site. All housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. In conjunction with other staff, the Engagement Specialist’s task is to create a safe and caring environment for vulnerable young people in residence who are preparing to transition to become more self- sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
CORE RESPONSIBILITIES:
Build trust and rapport with young people experiencing homelessness and housing instability, young people who have experienced sexual exploitation and/or young people who are at risk.
Engage, support, coach, and develop young people using healing-centered engagement practices and a strength-based approach.
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention and services to young people. Must learn and apply positive behavior modification techniques and model effective de-escalation, problem-solving and mediation skills. Be willing to intervene in times of crisis using these skills.
Complete necessary paperwork and data collection, including intake, enrollment, case notes as needed. Additionally complete Incident reports and/or Significant Incident Reports within the required timeframe on any facility damage, medical emergencies, client's welfare and/or any incident which occurs out of the ordinary functioning of the site.
Maintain accurate and timely case records, progress notes, logbooks, and other types of documentation and enter data into YouthCare’s CaseWorthy client management system according to agency standards.
Execute Performance and Quality Improvement (PQI) tasks and accreditation standards and adhere to all agency policies and procedures.
Comply with Agency, Licensing and ORR’s mandated reporting requirement and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe.
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for young people.
Support with coordination of basic needs, inclusion of meals, referrals to systems of support, clothing, etc.
Develop and deliver group and individual programming to foster life and social skill development. Programming provides an opportunity for youth and young adults to engage, increase knowledge and skills, and moves young people toward the agency’s four core outcomes - housing stability, financial independence, community support, and wellness.
Work collaboratively with other YouthCare programs, families, school district professionals, crisis services personnel, and staff from other agencies in support of youth.
Communicate client needs and behaviors to the appropriate staff, and refer young people to appropriate and necessary services, as needed.
Oversee the safety and cleanliness of the facility, including disinfecting surfaces and following cleaning protocols in the staff office, restrooms, laundry room, the community room/milieu, school, and client rooms. Perform light janitorial work, including vacuuming/sweeping/mopping; taking out trash; and similar tasks, as outlined by site need and agency protocols. Compile maintenance requests and submit to program leadership/maintenance staff as needed
Participate in regular supervision, client consultations, and staff and agency meetings. Attend and fully participate in meetings, professional development opportunities, and designated training sessions as required.
Obtain and maintain certifications for all required trainings and certifications (including Food Handler’s License, BBP, CPR / First Aid, De-escalation, Mental Health First AID).
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filing shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in on-call basis for the program and the agency, as required by individual program needs.
PROGRAM SPECIFIC RESPONSIBILITIES:
Ensure all client-related data is accurate and updated in the ORR UC Portal, current program documentation system and/or other database(s). Additionally, completing capacity management through Okta-HHS, if working grave hours.
Dispense medication (as needed), and complete related documentation. Perform medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Contact advice nurse and/or take clients for urgent medical care, as needed.
Maintain an awareness of client whereabouts and line of site supervision, as required. Complete room, bed and safety checks at required intervals and complete required documentation
At designated times, prepare and cook meals for up to 20 residents and staff. Ensure food pantries and fridge are organized and free of expired foods.
Complete discharge procedures: transport clients to the airport for reunification (as needed).
Provide transportation for outings and client appointments; operate the agency vehicle in accordance with law and in a safe manner.
Assist in packing client belongings and cleaning and sanitizing exited bedrooms, and prepping bedrooms for incoming clients.
Immediately report to supervisor on-call any incident which threatens child welfare or is a licensing violation.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Bilingual (English/Spanish)
1 year of experience successfully working with children or young adults.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
Bachelor’s Degree or four years of successful experience with young people in a crisis or refugees/immigrants.
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management. This will also include Prevention of Sexual Abuse training every six months.
Ability to comply with the Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Ability to comply with all YouthCare, Casa de los Amigos, State Licensing, and Office of Refugee Resettlement policies.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to coordinate overall program functioning.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability to accurately maintain and produce files, records, logs and reports in English.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
Ability and willingness to stay awake and alert during overnight shifts.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
REQ-93569
Application Deadline : 2/5/2023
Salary Range: $2,823 - $3,737 Monthly
Work Location: On-Site. Portland, OR
The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Vital Statistics has a career opportunity for a Customer Service Representative (Public Service Representative 2) to provide in-office customer service in the Certification Unit which is responsible for processing and issuing certified copies of vital records. This position is located at the Oregon Health Public Health Division, 800 NE Oregon St, Portland, OR 97232.
This is a full-time, limited duration, classified position which is represented by a union. In limited duration positions, you are eligible for benefits (see below). The duration of this position is expected to last 12 months.
What will you do?
As a Customer Service Representative for the Certification Unit, you will provide in-person and telephone customer support to customers regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. You will also refer telephone calls to other departments within the CHS and to the county, state, and federal offices.
Responsibilities include:
Receiving multiple telephone calls from the public per day.
Answering a wide variety of customer questions.
Troubleshooting skills to assist callers who have questions about their orders.
Assisting walk-in customers by explaining the ordering process and using the computer kiosks.
Locating and verifying confidential personal information.
Screening orders for accuracy.
Providing backup to other areas as needed.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Benefits:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
The Oregon Health Authority is committed to:
Eliminating health inequities in Oregon by 2030
Becoming an anti-racist organization
Developing and promoting culturally and linguistically appropriate programs, and
Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
What we are looking for:
Minimum Requirements: One year of public contact experience (such as in public service representative, salesperson, or receptionist positions) which included answering questions and providing information.
Requested Skills
Bilingual (English/Spanish) is preferred but not required.
Experience in performing office clerical work that involves communicating with a variety of people on the telephone and in-person to exchange or provide information.
Experience working with a high volume of tasks and efficiently completing assignments that require accuracy and attention to detail.
Experience serving customers and callers in a diplomatic, friendly, and professional manner.
Experience representing an agency, organization, or company, to the public.
Experience reviewing and approving applications or documents for completeness.
Ability to help customers solve ordering problems, while also following policies and procedures
Experience handling confidential information.
Experience reviewing and approving applications or documents for completeness.
Ability to provide diplomatic, friendly, and professional customer service.
Minimum typing speed of 65 wpm with a high degree of accuracy. https://official-typing-test.com
Team player with the ability to build and maintain positive working relationships.
Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment.
Working Conditions:
The work of this position is performed on-site at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Jan 31, 2023
Full time
REQ-93569
Application Deadline : 2/5/2023
Salary Range: $2,823 - $3,737 Monthly
Work Location: On-Site. Portland, OR
The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Vital Statistics has a career opportunity for a Customer Service Representative (Public Service Representative 2) to provide in-office customer service in the Certification Unit which is responsible for processing and issuing certified copies of vital records. This position is located at the Oregon Health Public Health Division, 800 NE Oregon St, Portland, OR 97232.
This is a full-time, limited duration, classified position which is represented by a union. In limited duration positions, you are eligible for benefits (see below). The duration of this position is expected to last 12 months.
What will you do?
As a Customer Service Representative for the Certification Unit, you will provide in-person and telephone customer support to customers regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. You will also refer telephone calls to other departments within the CHS and to the county, state, and federal offices.
Responsibilities include:
Receiving multiple telephone calls from the public per day.
Answering a wide variety of customer questions.
Troubleshooting skills to assist callers who have questions about their orders.
Assisting walk-in customers by explaining the ordering process and using the computer kiosks.
Locating and verifying confidential personal information.
Screening orders for accuracy.
Providing backup to other areas as needed.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Benefits:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
The Oregon Health Authority is committed to:
Eliminating health inequities in Oregon by 2030
Becoming an anti-racist organization
Developing and promoting culturally and linguistically appropriate programs, and
Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
What we are looking for:
Minimum Requirements: One year of public contact experience (such as in public service representative, salesperson, or receptionist positions) which included answering questions and providing information.
Requested Skills
Bilingual (English/Spanish) is preferred but not required.
Experience in performing office clerical work that involves communicating with a variety of people on the telephone and in-person to exchange or provide information.
Experience working with a high volume of tasks and efficiently completing assignments that require accuracy and attention to detail.
Experience serving customers and callers in a diplomatic, friendly, and professional manner.
Experience representing an agency, organization, or company, to the public.
Experience reviewing and approving applications or documents for completeness.
Ability to help customers solve ordering problems, while also following policies and procedures
Experience handling confidential information.
Experience reviewing and approving applications or documents for completeness.
Ability to provide diplomatic, friendly, and professional customer service.
Minimum typing speed of 65 wpm with a high degree of accuracy. https://official-typing-test.com
Team player with the ability to build and maintain positive working relationships.
Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment.
Working Conditions:
The work of this position is performed on-site at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
REQ-112009
Close Date: 2/5/2023
Salary: $2,823 – $3,707
Work Location: On-site, Portland, OR
The Oregon Health Authority, Public Health Division, Vital Statistics Records – Center for Health Statistics in Portland, OR is recruiting for a Telephone Customer Service Representative to provide information to the public in English and in Spanish via telephone and in person regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. Oregon law requires all vital events that occur in Oregon, such as births, marriages, divorces, and deaths to be recorded, registered, and filed with our office.
This is a full-time, permanent, classified position and is represented by a union. This recruitment may be used to establish a list of qualified candidates to fill current or future vacancies.
What will you do? As the Telephone Customer Service Representative, you will provide a high-level of professional, diplomatic customer service by phone in English and Spanish, handling up to 75 calls per day. You will also assist walk-in customers by explaining ordering processes using computer kiosks to ensure smooth processing of orders. You will answer a wide variety of questions about ordering procedures, who is eligible to order, and what the best options are for the customer, given time constraints. You will route specific questions about amendments or statistical reports to the proper staff member or other departments within the section as well as county, state, and federal office representatives.
In addition, you will troubleshoot issues to assist callers who have placed orders but have not received the requested record. You will locate orders using the computer system or other index files, check closeouts for mailing dates, and send replacement copies. When dealing with complex issues, you will refer the customer to the supervisor for resolution.
What are we looking for?
Minimum Requirements: One year of public contact experience (such as in public service representative, salesperson, or receptionist positions) which included answering questions and providing information.
Requested Skills:
Bilingual – English/Spanish language is required. Fluency in speaking, reading, and writing in English/Spanish.
Fluency in Vietnamese and Russian is also preferred but not required.
Experience providing Spanish translation services for customers who need assistance to order vital records.
Experience learning, understanding, and applying policies and procedures to assigned work.
Experience reviewing and approving applications or documents for completeness.
Experience organizing a high volume of work that requires accuracy and attention to detail.
Proficient keyboarding skills to enter accurate information while conversing on the telephone.
Minimum typing speed of 65 wpm with a high degree of accuracy. https://official-typing-test.com/
Experience keeping all confidential data secure whether working onsite or remotely.
Must have experience as a proactive member of a collaborative team with the ability to build and maintain positive working relationships.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work of this position is performed on-site at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Jan 30, 2023
Full time
REQ-112009
Close Date: 2/5/2023
Salary: $2,823 – $3,707
Work Location: On-site, Portland, OR
The Oregon Health Authority, Public Health Division, Vital Statistics Records – Center for Health Statistics in Portland, OR is recruiting for a Telephone Customer Service Representative to provide information to the public in English and in Spanish via telephone and in person regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. Oregon law requires all vital events that occur in Oregon, such as births, marriages, divorces, and deaths to be recorded, registered, and filed with our office.
This is a full-time, permanent, classified position and is represented by a union. This recruitment may be used to establish a list of qualified candidates to fill current or future vacancies.
What will you do? As the Telephone Customer Service Representative, you will provide a high-level of professional, diplomatic customer service by phone in English and Spanish, handling up to 75 calls per day. You will also assist walk-in customers by explaining ordering processes using computer kiosks to ensure smooth processing of orders. You will answer a wide variety of questions about ordering procedures, who is eligible to order, and what the best options are for the customer, given time constraints. You will route specific questions about amendments or statistical reports to the proper staff member or other departments within the section as well as county, state, and federal office representatives.
In addition, you will troubleshoot issues to assist callers who have placed orders but have not received the requested record. You will locate orders using the computer system or other index files, check closeouts for mailing dates, and send replacement copies. When dealing with complex issues, you will refer the customer to the supervisor for resolution.
What are we looking for?
Minimum Requirements: One year of public contact experience (such as in public service representative, salesperson, or receptionist positions) which included answering questions and providing information.
Requested Skills:
Bilingual – English/Spanish language is required. Fluency in speaking, reading, and writing in English/Spanish.
Fluency in Vietnamese and Russian is also preferred but not required.
Experience providing Spanish translation services for customers who need assistance to order vital records.
Experience learning, understanding, and applying policies and procedures to assigned work.
Experience reviewing and approving applications or documents for completeness.
Experience organizing a high volume of work that requires accuracy and attention to detail.
Proficient keyboarding skills to enter accurate information while conversing on the telephone.
Minimum typing speed of 65 wpm with a high degree of accuracy. https://official-typing-test.com/
Experience keeping all confidential data secure whether working onsite or remotely.
Must have experience as a proactive member of a collaborative team with the ability to build and maintain positive working relationships.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work of this position is performed on-site at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
LASO Farmworker Program, NWJP, and OLC Farmworker Program each seek an attorney (three total) for an innovative partnership to support cannabis industry workers in Oregon. The Cannabis Worker Resilience Partnership is a holistic, multi agency collaboration to support workers in the illegal cannabis industry facing wage theft, labor trafficking, dangerous work conditions and retaliation. The Partnership includes community-based organizations providing humanitarian assistance, legal services programs engaging in outreach, community education and legal representation and mental health organizations providing support and referrals. The positions are funded through the end of 2025. Cannabis Worker Resilience Legal Partners Legal Aid Services of Oregon (LASO): LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs provide services to farmworkers and representation on Native American issues. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems. LASO is actively working to build an inclusive organizational culture that centers on racial equity. LASO is committed to recruiting and retaining a diverse workforce and providing a welcoming and culturally responsive environment for our staff and clients. The Farmworker Program consists of eight staff, including attorneys and paralegal/outreach workers. The majority of our clients speak Spanish or one of the Mesoamerican indigenous languages such as Mixteco, Triqui or Zapoteco. We emphasize areas of the law that community members tell us are most important to them and where representation and advocacy can achieve long term change. We work together with our clients to overcome the challenges they face including systemic racism, unpaid wages, poor working conditions, unsafe housing, and other forms of discrimination and retaliation for the exercise of their legal rights. We use strategies including community education, legal representation, and systemic advocacy. Northwest Workers’ Justice Project (NWJP): NWJP protects workplace dignity by supporting the efforts of low-wage, immigrant and contingent workers to improve wages and working conditions and to eliminate imbalances in power that lead to inequity. NWJP works to bring the values of collaboration and shared leadership, courage and adaptation, empowerment, and respect of cultural differences to its workplace culture and all of its work in the community. NWJP has seven attorneys and four paralegals/support staff that work collaboratively together and with our clients to build power as a way of dismantling structural racism and inequities. NWJP’s staff offers high-quality, direct legal assistance to workers and their organizations; supports organizing efforts; educates workers, their leaders and the public about workplace rights; advocate for better employment laws; and promotes greater access to low-cost employment legal assistance. NWJP serves workers all over Oregon and engages in litigation and policy advocacy regionally and nationally. Oregon Law Center (OLC): OLC is a legal services program committed to achieving justice for the low-income communities of Oregon by providing a full range of the highest quality civil legal services. OLC operates eleven regional offices, a state support unit, legislative advocacy unit, and statewide farmworker program. OLC is committed to achieving justice for the low-income communities of Oregon. Our client communities include people of color, farmworkers, LGBTQIA+ people, immigrants, seniors, people with lived experiences of homelessness, veterans, people with disabilities, and people from other underrepresented groups. It is essential to our work to serve clients that we also work to create an inclusive and respectful workplace in which differences are acknowledged and valued. OLC is actively working to build an organizational culture that centers racial equity. OLC’s Gresham Farmworker office comprises three attorneys (including one managing attorney) and one community educator/outreach worker as part of a larger Farmworker Program. The Farmworker Program sets priorities according to client need; current priorities include employment, occupational safety and health, housing, and civil rights. Most of our clients speak Spanish or one of the indigenous languages native to Mexico and Central America, such as Mixteco, Triqui, Zapoteco, Mam, and Akateco. They experience a wide variety of legal problems, including unpaid wages, inadequate housing, unsafe work conditions including excessive heat, hazardous chemicals, violence, and sexual harassment. The most common form of discrimination they face is retaliation for asserting their legal protections. Position Description: This is a unique and exciting opportunity to work with partners to provide innovative legal assistance to immigrant workers in the cannabis industry with one of Oregon’s three workers’ rights legal nonprofit organizations. Together with the low-wage, contingent and immigrant workers we represent, we will work to dismantle structural racism and inequities and help eradicate extremely exploitative working conditions. The central activities of the positions are client counseling and representation, outreach and education, support of worker-led advocacy, public education, and collaboration with legal and community partners. While primarily focused on workers’ rights law, the attorneys will support some workers with immigration legal needs, including screening for possible referrals and supporting them with affirmative- relief based on their employment cases. We are looking for attorneys committed to strategically using their legal training to create long-term change for working people. The position requires the ability to work well with colleagues and a variety of external partners including unions, civil and immigrants’ rights organizations, law enforcement agencies and community and advocacy groups. Required qualifications: ● Demonstrated ability to take direction and guidance from low-income clients and their self-identified priorities; ● Experience working with diverse communities and demonstrated cultural competence in addressing the legal needs of immigrant workers; ● Commitment to developing litigation and other advocacy skills; ● A high degree of initiative and ability to manage a litigation caseload; ● Excellent communication, writing, organizational and research skills; ● Ability to work independently and as a team player; ● Ability to think creatively and a willingness to implement unconventional legal strategies to blaze new legal trails; ● Demonstrated commitment to social justice, as well as a desire to disrupt existing systems of oppression; ● Willingness to work irregular hours on occasion to meet the needs of clients; ● Proficiency in spoken and written Spanish; and ● Oregon bar accreditation, or ability and willingness to obtain it as soon as possible. Preferred qualifications: ● Demonstrated litigation skills. ● Experience in employment law. ● Demonstrated commitment to workers’ rights. How to apply: Review of applications and interviews will begin immediately and continue until the positions are filled. We would like the successful applicant to start as soon as possible. LASO, NWJP and OLC are collecting applications for all three open positions. First round interviews will be with representatives from all three organizations, while second round interviews (and job offers) will be extended by each organization individually. Please send a cover letter, resume, writing sample and a list of three references to Julie Samples, Oregon Law Center at jsamples@oregonlawcenter.org. Please include the posting you are applying for in the subject line. You may indicate which organization you would like to work for, but all applicants will be considered by all organizations initially. LASO, NWJP and OLC strive to be affirming, positive, diverse work environments and are equal opportunity employers. We strongly encourage applicants who will contribute to our diversity and/or who come from our client communities to apply. Salary: Salaries vary slightly between organizations, but are based on union-negotiated contracts and depend on experience. As an example, a successful candidate with 0-5 years of experience working full time would expect to make approximately $60,000 to $69,000 a year, but applicants with more experience are encouraged to apply. Placement on the union scale is determined by years of relevant attorney experience. Additional compensation for bilingual abilities. All three organizations provide health care benefits, retirement benefits, and generous paid holidays, vacation and sick leave. More details about individual organizations’ benefits will be available through the application process.
Dec 30, 2022
Full time
LASO Farmworker Program, NWJP, and OLC Farmworker Program each seek an attorney (three total) for an innovative partnership to support cannabis industry workers in Oregon. The Cannabis Worker Resilience Partnership is a holistic, multi agency collaboration to support workers in the illegal cannabis industry facing wage theft, labor trafficking, dangerous work conditions and retaliation. The Partnership includes community-based organizations providing humanitarian assistance, legal services programs engaging in outreach, community education and legal representation and mental health organizations providing support and referrals. The positions are funded through the end of 2025. Cannabis Worker Resilience Legal Partners Legal Aid Services of Oregon (LASO): LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs provide services to farmworkers and representation on Native American issues. LASO is an effective, high-quality legal services program that is committed to advocacy strategies having the broadest possible impact on client community problems. LASO is actively working to build an inclusive organizational culture that centers on racial equity. LASO is committed to recruiting and retaining a diverse workforce and providing a welcoming and culturally responsive environment for our staff and clients. The Farmworker Program consists of eight staff, including attorneys and paralegal/outreach workers. The majority of our clients speak Spanish or one of the Mesoamerican indigenous languages such as Mixteco, Triqui or Zapoteco. We emphasize areas of the law that community members tell us are most important to them and where representation and advocacy can achieve long term change. We work together with our clients to overcome the challenges they face including systemic racism, unpaid wages, poor working conditions, unsafe housing, and other forms of discrimination and retaliation for the exercise of their legal rights. We use strategies including community education, legal representation, and systemic advocacy. Northwest Workers’ Justice Project (NWJP): NWJP protects workplace dignity by supporting the efforts of low-wage, immigrant and contingent workers to improve wages and working conditions and to eliminate imbalances in power that lead to inequity. NWJP works to bring the values of collaboration and shared leadership, courage and adaptation, empowerment, and respect of cultural differences to its workplace culture and all of its work in the community. NWJP has seven attorneys and four paralegals/support staff that work collaboratively together and with our clients to build power as a way of dismantling structural racism and inequities. NWJP’s staff offers high-quality, direct legal assistance to workers and their organizations; supports organizing efforts; educates workers, their leaders and the public about workplace rights; advocate for better employment laws; and promotes greater access to low-cost employment legal assistance. NWJP serves workers all over Oregon and engages in litigation and policy advocacy regionally and nationally. Oregon Law Center (OLC): OLC is a legal services program committed to achieving justice for the low-income communities of Oregon by providing a full range of the highest quality civil legal services. OLC operates eleven regional offices, a state support unit, legislative advocacy unit, and statewide farmworker program. OLC is committed to achieving justice for the low-income communities of Oregon. Our client communities include people of color, farmworkers, LGBTQIA+ people, immigrants, seniors, people with lived experiences of homelessness, veterans, people with disabilities, and people from other underrepresented groups. It is essential to our work to serve clients that we also work to create an inclusive and respectful workplace in which differences are acknowledged and valued. OLC is actively working to build an organizational culture that centers racial equity. OLC’s Gresham Farmworker office comprises three attorneys (including one managing attorney) and one community educator/outreach worker as part of a larger Farmworker Program. The Farmworker Program sets priorities according to client need; current priorities include employment, occupational safety and health, housing, and civil rights. Most of our clients speak Spanish or one of the indigenous languages native to Mexico and Central America, such as Mixteco, Triqui, Zapoteco, Mam, and Akateco. They experience a wide variety of legal problems, including unpaid wages, inadequate housing, unsafe work conditions including excessive heat, hazardous chemicals, violence, and sexual harassment. The most common form of discrimination they face is retaliation for asserting their legal protections. Position Description: This is a unique and exciting opportunity to work with partners to provide innovative legal assistance to immigrant workers in the cannabis industry with one of Oregon’s three workers’ rights legal nonprofit organizations. Together with the low-wage, contingent and immigrant workers we represent, we will work to dismantle structural racism and inequities and help eradicate extremely exploitative working conditions. The central activities of the positions are client counseling and representation, outreach and education, support of worker-led advocacy, public education, and collaboration with legal and community partners. While primarily focused on workers’ rights law, the attorneys will support some workers with immigration legal needs, including screening for possible referrals and supporting them with affirmative- relief based on their employment cases. We are looking for attorneys committed to strategically using their legal training to create long-term change for working people. The position requires the ability to work well with colleagues and a variety of external partners including unions, civil and immigrants’ rights organizations, law enforcement agencies and community and advocacy groups. Required qualifications: ● Demonstrated ability to take direction and guidance from low-income clients and their self-identified priorities; ● Experience working with diverse communities and demonstrated cultural competence in addressing the legal needs of immigrant workers; ● Commitment to developing litigation and other advocacy skills; ● A high degree of initiative and ability to manage a litigation caseload; ● Excellent communication, writing, organizational and research skills; ● Ability to work independently and as a team player; ● Ability to think creatively and a willingness to implement unconventional legal strategies to blaze new legal trails; ● Demonstrated commitment to social justice, as well as a desire to disrupt existing systems of oppression; ● Willingness to work irregular hours on occasion to meet the needs of clients; ● Proficiency in spoken and written Spanish; and ● Oregon bar accreditation, or ability and willingness to obtain it as soon as possible. Preferred qualifications: ● Demonstrated litigation skills. ● Experience in employment law. ● Demonstrated commitment to workers’ rights. How to apply: Review of applications and interviews will begin immediately and continue until the positions are filled. We would like the successful applicant to start as soon as possible. LASO, NWJP and OLC are collecting applications for all three open positions. First round interviews will be with representatives from all three organizations, while second round interviews (and job offers) will be extended by each organization individually. Please send a cover letter, resume, writing sample and a list of three references to Julie Samples, Oregon Law Center at jsamples@oregonlawcenter.org. Please include the posting you are applying for in the subject line. You may indicate which organization you would like to work for, but all applicants will be considered by all organizations initially. LASO, NWJP and OLC strive to be affirming, positive, diverse work environments and are equal opportunity employers. We strongly encourage applicants who will contribute to our diversity and/or who come from our client communities to apply. Salary: Salaries vary slightly between organizations, but are based on union-negotiated contracts and depend on experience. As an example, a successful candidate with 0-5 years of experience working full time would expect to make approximately $60,000 to $69,000 a year, but applicants with more experience are encouraged to apply. Placement on the union scale is determined by years of relevant attorney experience. Additional compensation for bilingual abilities. All three organizations provide health care benefits, retirement benefits, and generous paid holidays, vacation and sick leave. More details about individual organizations’ benefits will be available through the application process.
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High-speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
Nov 11, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High-speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
Public Justice Center
201 N. Charles Street, Suite 1200, Baltimore, Maryland 21201
Two Attorneys
Public Justice Center
Baltimore, Maryland
October 2022
Be a critical member in a team of social justice advocates! The Public Justice Center seeks two (2) attorneys to join its Human Right to Housing Team.
The Public Justice Center (“PJC”) and the Human Right to Housing Project
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. www.publicjustice.org .
The Human Right to Housing Project seeks the realization of a human right to housing that is fair, affordable, habitable, and accessible, with security of tenure and cultural adequacy. The Human Right to Housing Team develops and implements its project priorities with the goal of dismantling white supremacy and advancing race equity. Attorneys provide legal services to low-income tenants in eviction and habitability cases, collaborate with community organizing partners to build tenant power, and advocate in state and local legislatures and government agencies for tenants’ rights. Recent team successes include:
Litigating five precedent-setting appellate opinions protecting tenants’ rights.
Obtaining systemic relief in three class actions as well as a HUD administrative complaint.
Supporting Renters United Maryland and Baltimore Renters United in successfully advocating to pass legislation creating a right to counsel in eviction proceedings, expanding due process rights for tenants, requiring landlords to be licensed to operate, and enhancing other tenants’ rights.
COVID-19 Info: This position is partly remote and partly in the office and at court. Our current policy provides that staff will be required to come to the office, the courts, or other public meetings as necessary, but policies concerning COVID-19 may change as the situation changes. The PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Core Duties:
Providing legal advice and representation to low-income tenants facing eviction.
Supporting tenant-organizing groups and developing impact strategies for litigation.
Providing know-your-rights trainings and outreach to community groups.
Thorough and timely case and file management, including timekeeping.
Developing and advancing the goals of the Human Right to Housing Team at the PJC, including contributing to the team’s workplan and race equity analysis.
Participating in coalition and team meetings and advancing policy advocacy as needed.
Desired Skills and Experience. The following qualifications are valued for this position. Applicants should also identify other related or supplementary skills and experiences.
Maryland bar admission or admission to another state bar.
Spanish/English bilingual (or proficient) in writing and speaking is strongly preferred.
Prior legal experience with low-income and other oppressed communities and clients.
Passion for social justice and commitment to the vision of the Public Justice Center.
Understanding of the principles of race equity analysis and the intersection of racism and poverty and their application to the PJC’s organizational life and to our work.
Attention to detail and keen organization skills.
Ability to work under deadline and manage multiple tasks.
Lived experience with our client communities highly desired.
Ability to empathize and sensitively respond to people in crisis situations.
Excellent use of MS Outlook, Word, and Excel; database programs a plus.
Strong problem-solving abilities, time management, and organizational skills.
Ability to work independently and collaboratively both in and outside of the PJC.
Compensation: These are full-time, exempt, professional positions. An attorney may be called upon to work hours in excess of 40 hours in a workweek, including the potential for evening and weekend work. Local travel will be required at times. Salary range for an attorney with 1-15 years of experience is $60,000-90,000 and increases with experience, plus $1,000 Spanish language bonus if qualified. The PJC will be reviewing and updating its salary scale in the coming months and strives to maintain parity with state legal employers such as the Offices of Attorney General and Public Defender. An excellent cafeteria benefit package in the annual amount of $15,000 is also provided. This package offers health, dental, disability and life insurance, and retirement options. Cafeteria benefits packages give employees flexibility to choose how to direct their benefits. For example, this package can cover 100% of employee healthcare premiums, but an employee can choose to direct those funds towards retirement if they already have health insurance. PJC employees receive at least 20 days of paid leave, with increases based on length of tenure, 10 paid holidays, and 15 days of sick leave annually.
Applications: Applications should be submitted by November 8, 2022, to be assured of consideration, but applications will be accepted and interviews conducted on a rolling basis until the positions are filled. To apply, please submit, by email only, a cover letter explaining your interest, resume, two legal writing samples, and the names and telephone numbers of three references. Send applications to Matt Hill, hillm@publicjustice.org with “Housing Attorney applicant” in the subject.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latine, Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in the practice of law to apply.
SHORT AD: Public Justice Center in Baltimore, MD seeking attorney for housing project. See http://www.publicjustice.org/en/jobs-and-internships-attorney/ now for details. EOE.
Oct 20, 2022
Full time
Two Attorneys
Public Justice Center
Baltimore, Maryland
October 2022
Be a critical member in a team of social justice advocates! The Public Justice Center seeks two (2) attorneys to join its Human Right to Housing Team.
The Public Justice Center (“PJC”) and the Human Right to Housing Project
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. www.publicjustice.org .
The Human Right to Housing Project seeks the realization of a human right to housing that is fair, affordable, habitable, and accessible, with security of tenure and cultural adequacy. The Human Right to Housing Team develops and implements its project priorities with the goal of dismantling white supremacy and advancing race equity. Attorneys provide legal services to low-income tenants in eviction and habitability cases, collaborate with community organizing partners to build tenant power, and advocate in state and local legislatures and government agencies for tenants’ rights. Recent team successes include:
Litigating five precedent-setting appellate opinions protecting tenants’ rights.
Obtaining systemic relief in three class actions as well as a HUD administrative complaint.
Supporting Renters United Maryland and Baltimore Renters United in successfully advocating to pass legislation creating a right to counsel in eviction proceedings, expanding due process rights for tenants, requiring landlords to be licensed to operate, and enhancing other tenants’ rights.
COVID-19 Info: This position is partly remote and partly in the office and at court. Our current policy provides that staff will be required to come to the office, the courts, or other public meetings as necessary, but policies concerning COVID-19 may change as the situation changes. The PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Core Duties:
Providing legal advice and representation to low-income tenants facing eviction.
Supporting tenant-organizing groups and developing impact strategies for litigation.
Providing know-your-rights trainings and outreach to community groups.
Thorough and timely case and file management, including timekeeping.
Developing and advancing the goals of the Human Right to Housing Team at the PJC, including contributing to the team’s workplan and race equity analysis.
Participating in coalition and team meetings and advancing policy advocacy as needed.
Desired Skills and Experience. The following qualifications are valued for this position. Applicants should also identify other related or supplementary skills and experiences.
Maryland bar admission or admission to another state bar.
Spanish/English bilingual (or proficient) in writing and speaking is strongly preferred.
Prior legal experience with low-income and other oppressed communities and clients.
Passion for social justice and commitment to the vision of the Public Justice Center.
Understanding of the principles of race equity analysis and the intersection of racism and poverty and their application to the PJC’s organizational life and to our work.
Attention to detail and keen organization skills.
Ability to work under deadline and manage multiple tasks.
Lived experience with our client communities highly desired.
Ability to empathize and sensitively respond to people in crisis situations.
Excellent use of MS Outlook, Word, and Excel; database programs a plus.
Strong problem-solving abilities, time management, and organizational skills.
Ability to work independently and collaboratively both in and outside of the PJC.
Compensation: These are full-time, exempt, professional positions. An attorney may be called upon to work hours in excess of 40 hours in a workweek, including the potential for evening and weekend work. Local travel will be required at times. Salary range for an attorney with 1-15 years of experience is $60,000-90,000 and increases with experience, plus $1,000 Spanish language bonus if qualified. The PJC will be reviewing and updating its salary scale in the coming months and strives to maintain parity with state legal employers such as the Offices of Attorney General and Public Defender. An excellent cafeteria benefit package in the annual amount of $15,000 is also provided. This package offers health, dental, disability and life insurance, and retirement options. Cafeteria benefits packages give employees flexibility to choose how to direct their benefits. For example, this package can cover 100% of employee healthcare premiums, but an employee can choose to direct those funds towards retirement if they already have health insurance. PJC employees receive at least 20 days of paid leave, with increases based on length of tenure, 10 paid holidays, and 15 days of sick leave annually.
Applications: Applications should be submitted by November 8, 2022, to be assured of consideration, but applications will be accepted and interviews conducted on a rolling basis until the positions are filled. To apply, please submit, by email only, a cover letter explaining your interest, resume, two legal writing samples, and the names and telephone numbers of three references. Send applications to Matt Hill, hillm@publicjustice.org with “Housing Attorney applicant” in the subject.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latine, Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in the practice of law to apply.
SHORT AD: Public Justice Center in Baltimore, MD seeking attorney for housing project. See http://www.publicjustice.org/en/jobs-and-internships-attorney/ now for details. EOE.
Public Justice Center
201 N. Charles Street, Baltimore, MD 21201
Paralegal
Public Justice Center
Baltimore, Maryland
September 2022
Be a critical member in a growing team of social justice advocates! The Public Justice Center in Baltimore is seeking a paralegal for the Human Right to Housing Project.
The Public Justice Center (“PJC”) and the Human Right to Housing Team
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. Our website is www.publicjustice.org .
The Human Right to Housing Project seeks the realization of a human right to housing that is fair, affordable, habitable, and accessible, with security of tenure and cultural adequacy. Project attorneys and paralegals provide legal services to low-income tenants in eviction and rent escrow cases, collaborate with community organizing partners to build tenant power, and advocate in state and local legislatures and government agencies for tenants’ rights.
COVID-19 Info: This position is partly remote and partly in the office and at court. Our current policy provides that staff will be required to come to the office, the courts, or other public meetings as necessary, but policies concerning COVID-19 may change as the situation changes. The PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Primary job responsibilities include:
Assists attorneys with ongoing litigation support including case investigation, researching public records, filing legal pleadings, drafting documents, assisting in document review and document management, and data entry and reporting.
Conducts telephone and in-person intake, interviews clients, opens and maintains electronic and paper case files, participates in fact gathering and appropriate referral, brief service, or advocacy.
Collaborates with community-based organizations on outreach, tenant education, and grassroots organizing.
Provides general administrative and office support for nonprofit law office. Responsible for receiving, handling or assigning, and monitoring all support requests from staff.
Assists with special advocacy and research projects on prioritized subjects.
Other duties as assigned.
The following attributes are highly valued for this position. Applicants should also identify other skills and experiences that may benefit the PJC.
Bachelor’s Degree or a combination of Associate’s Degree, Paralegal Certificate, and/or demonstrated skills in writing, research, analysis, and communications.
Spanish/English bilingual (or proficiency) in writing and speaking is desired.
Passion for social justice and commitment to the mission of the Public Justice Center.
Understanding the principles of race equity analysis and applying them to the PJC’s organizational life and to our work.
Experience with low-income, oppressed, or exploited communities or people.
Ability to sensitively respond to people seeking services in crisis situation
Experience in law office/ litigation support and case management.
Excellent use of MS Word; Excel or similar programs a plu
Ability and interest in learning new pro
Strong problem-solving abilities, time management, and organizational skills: the ability to manage complex assignments and work collegially with staff.
Attention to detail.
Ability to work both independently and collaboratively with others both in and outside of the PJC, including clients, other advocacy organizations, coalition members, governmental officials, and attorney
Compensation and terms of employment: This is a full-time, non-exempt position that will require 40 hours in a workweek. Occasional evening and weekend work may be required. This position is based in Baltimore and may require local travel. The salary range for a paralegal begins at $40,000 and increases with experience. For example, a candidate with 5 years of relevant experience would be offered $50,000. A language bonus of $1,000/year is given to Spanish/English bilingual staff. An excellent cafeteria benefit package is included offering health, dental, disability and life insurance, and retirement options. Cafeteria benefits packages give employees flexibility to choose how to direct their benefits. For example, this package can cover 100% of employee healthcare premiums, but an employee can choose to direct those funds towards retirement if they already have health insurance. PJC employees receive at least 20 days of paid leave, with increases based on length of tenure, 10 paid holidays, and 15 days of sick leave annually.
Applications : This position is open and available as of September 27, 2022. We will accept applications until the position is filled, but for priority consideration please apply by October 21, 2022. To apply, please submit – by email only – a cover letter explaining your interest, a resume, a short writing sample, and the names and telephone numbers of three references. Please send applications to: Carolina Paul, paulc@publicjustice.org , with “Paralegal Applications from [your name]” in the subject line.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latine, Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in
Oct 04, 2022
Full time
Paralegal
Public Justice Center
Baltimore, Maryland
September 2022
Be a critical member in a growing team of social justice advocates! The Public Justice Center in Baltimore is seeking a paralegal for the Human Right to Housing Project.
The Public Justice Center (“PJC”) and the Human Right to Housing Team
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. Our website is www.publicjustice.org .
The Human Right to Housing Project seeks the realization of a human right to housing that is fair, affordable, habitable, and accessible, with security of tenure and cultural adequacy. Project attorneys and paralegals provide legal services to low-income tenants in eviction and rent escrow cases, collaborate with community organizing partners to build tenant power, and advocate in state and local legislatures and government agencies for tenants’ rights.
COVID-19 Info: This position is partly remote and partly in the office and at court. Our current policy provides that staff will be required to come to the office, the courts, or other public meetings as necessary, but policies concerning COVID-19 may change as the situation changes. The PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Primary job responsibilities include:
Assists attorneys with ongoing litigation support including case investigation, researching public records, filing legal pleadings, drafting documents, assisting in document review and document management, and data entry and reporting.
Conducts telephone and in-person intake, interviews clients, opens and maintains electronic and paper case files, participates in fact gathering and appropriate referral, brief service, or advocacy.
Collaborates with community-based organizations on outreach, tenant education, and grassroots organizing.
Provides general administrative and office support for nonprofit law office. Responsible for receiving, handling or assigning, and monitoring all support requests from staff.
Assists with special advocacy and research projects on prioritized subjects.
Other duties as assigned.
The following attributes are highly valued for this position. Applicants should also identify other skills and experiences that may benefit the PJC.
Bachelor’s Degree or a combination of Associate’s Degree, Paralegal Certificate, and/or demonstrated skills in writing, research, analysis, and communications.
Spanish/English bilingual (or proficiency) in writing and speaking is desired.
Passion for social justice and commitment to the mission of the Public Justice Center.
Understanding the principles of race equity analysis and applying them to the PJC’s organizational life and to our work.
Experience with low-income, oppressed, or exploited communities or people.
Ability to sensitively respond to people seeking services in crisis situation
Experience in law office/ litigation support and case management.
Excellent use of MS Word; Excel or similar programs a plu
Ability and interest in learning new pro
Strong problem-solving abilities, time management, and organizational skills: the ability to manage complex assignments and work collegially with staff.
Attention to detail.
Ability to work both independently and collaboratively with others both in and outside of the PJC, including clients, other advocacy organizations, coalition members, governmental officials, and attorney
Compensation and terms of employment: This is a full-time, non-exempt position that will require 40 hours in a workweek. Occasional evening and weekend work may be required. This position is based in Baltimore and may require local travel. The salary range for a paralegal begins at $40,000 and increases with experience. For example, a candidate with 5 years of relevant experience would be offered $50,000. A language bonus of $1,000/year is given to Spanish/English bilingual staff. An excellent cafeteria benefit package is included offering health, dental, disability and life insurance, and retirement options. Cafeteria benefits packages give employees flexibility to choose how to direct their benefits. For example, this package can cover 100% of employee healthcare premiums, but an employee can choose to direct those funds towards retirement if they already have health insurance. PJC employees receive at least 20 days of paid leave, with increases based on length of tenure, 10 paid holidays, and 15 days of sick leave annually.
Applications : This position is open and available as of September 27, 2022. We will accept applications until the position is filled, but for priority consideration please apply by October 21, 2022. To apply, please submit – by email only – a cover letter explaining your interest, a resume, a short writing sample, and the names and telephone numbers of three references. Please send applications to: Carolina Paul, paulc@publicjustice.org , with “Paralegal Applications from [your name]” in the subject line.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latine, Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
Jun 17, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
This position will assist community clients/families living with HIV/AIDS to obtain/maintain housing stability. The Housing Navigator will conduct assessments of clients’ housing needs and will provide crisis prevention and intervention services to unstably housed and homeless clients and families. The Housing Navigator will provide housing information and linkages to services in order to prevent disruption in care. The individual in this role will interact with clients and work cooperatively as part of a multidisciplinary team. The Housing Navigator will work to form strong relationships with community landlords to increase resources to assist low-income clients and families to improve their access to HIV/AIDS treatment and other related supportive services. They will work with a harm reduction and client-centered approach. The salary range for this role is $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Client Service
Assess housing needs of community clients/families living with HIV/AIDS
Provide crisis prevention and intervention services to unstably housed and homeless community clients and families
Add appropriately assessed clients to the AFC HOPWA subsidy waitlist for permanent placement
Link community clients to other non-AFC mainstream housing resources
Link community clients to support services in order to prevent disruption in care
Meet with all client walk-ins needing immediate housing services
Advocate for clients with landlords and providers as needed
Develop strong relationships with private, for profit, and not-for-profit landlords in order to facilitate client placement
Assist with initial client placement in any AFC HOPWA subsidized program
Provide tenancy support such as tenant education and income maintenance options
Serve as a housing resource for HIV case managers throughout the Chicago Eligible Metropolitan Area (EMA)
Document all client and client-related services in client level databases
Assist with the coordination of the Housing Navigation Program
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Document referrals electronically and track agency responsiveness to referrals
Participate in administrative/programmatic review of subcontracted sites at least annually
Other
Attend and actively participate in required departmental, committee, and staff meetings
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years experience using a client-level database
1 or more years of HIV-specific service experience
Bilingual (Spanish-English)
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
May 31, 2022
Full time
This position will assist community clients/families living with HIV/AIDS to obtain/maintain housing stability. The Housing Navigator will conduct assessments of clients’ housing needs and will provide crisis prevention and intervention services to unstably housed and homeless clients and families. The Housing Navigator will provide housing information and linkages to services in order to prevent disruption in care. The individual in this role will interact with clients and work cooperatively as part of a multidisciplinary team. The Housing Navigator will work to form strong relationships with community landlords to increase resources to assist low-income clients and families to improve their access to HIV/AIDS treatment and other related supportive services. They will work with a harm reduction and client-centered approach. The salary range for this role is $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Client Service
Assess housing needs of community clients/families living with HIV/AIDS
Provide crisis prevention and intervention services to unstably housed and homeless community clients and families
Add appropriately assessed clients to the AFC HOPWA subsidy waitlist for permanent placement
Link community clients to other non-AFC mainstream housing resources
Link community clients to support services in order to prevent disruption in care
Meet with all client walk-ins needing immediate housing services
Advocate for clients with landlords and providers as needed
Develop strong relationships with private, for profit, and not-for-profit landlords in order to facilitate client placement
Assist with initial client placement in any AFC HOPWA subsidized program
Provide tenancy support such as tenant education and income maintenance options
Serve as a housing resource for HIV case managers throughout the Chicago Eligible Metropolitan Area (EMA)
Document all client and client-related services in client level databases
Assist with the coordination of the Housing Navigation Program
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Document referrals electronically and track agency responsiveness to referrals
Participate in administrative/programmatic review of subcontracted sites at least annually
Other
Attend and actively participate in required departmental, committee, and staff meetings
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years experience using a client-level database
1 or more years of HIV-specific service experience
Bilingual (Spanish-English)
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.