Do you have experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion? Are you committed to ensuring meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Determine strategies to move the agency, division, and peer services forward, set goals, creates, and implements action plans, and evaluate the process and results. Develops and institutes policies for effective integration of peers within the behavioral health care continuum. Leads OHA’s efforts to ensure meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system. The person in this position will utilize the lived experience of Oregonians to provide inspirational leadership to the agency and lead a team of behavioral health experts to break down historical communication and outreach barriers and ensure people with lived experience are continually leading behavioral health transformation efforts.
This position serves as the state’s chief technical advisor and consultant on matters of concern to consumers of behavioral health prevention, promotion, treatment and recovery services to OHA, the Governor’s office, the Legislative Assembly, local state and federal government agencies, tribes, community mental health and addictions programs. Provides oversight of the HSD behavioral health advisory groups, board and committees and provides strategic direction and oversight for peer delivered services and makes decisions to ensure the equitable distribution of resources and power by utilizing data, budgetary expenditures, and projections to determine financial and program impact, identifying, and determining program policy changes needed. Oversees the design and implementation of new programs to ensure commitment to eliminating health inequality while also making program level decisions about multiple, statewide programs and policies which impact behavioral healthcare services to consumers.
This position provides oversight for the implementation, monitoring and evaluation of all behavioral health programs, projects, and initiatives through supervision of the behavioral health operations unit. This position ensures adherence to legislative and OHA leadership priorities while guiding a diverse team of behavioral subject matter experts in their area to implement changes within the behavioral health unit to synthesize person-directed, trauma-informed, equitable, effective approaches towards behavioral health services in Oregon. Using this lens, they are using collaborative managerial and supervisory practices to revise methods for evaluation, monitoring, business practices, program funding, budget analysis, hiring and performance metrics.
What's in it for you? Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.
Lived experience with behavioral health needs or accessing behavioral health services. Must possess certification as a THW Certified Peer Support Specialist or Peer Wellness Specialist, or have ability to become certified within six months of hire.
Knowledge and / or experience with Peer Delivered Services.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience in advancing state and community-based programs or initiatives centered on people with lived experience.
Experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion.
Demonstrated ability to build and steward positive relationships with diverse community groups including people with lived experience, communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Established relationships with, or demonstrated ability to develop, strong, collaborative, and partnership-based relationships with people with lived experience, the peer community, and those receiving services within Oregon’s Behavioral Health System.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Knowledge of Medicaid, community mental health programs, Substance Use Disorder and/or problem gambling health delivery systems, with experience implementing health care transformation in Oregon preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management. Oral and written cross-cultural communications skills and experience preferred. Ability to use empathy and active listening to understand others’ concerns and to articulate and address those concerns in a proactive, resolution-focused way.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151504
Deadline 4/3/24
Mar 14, 2024
Full time
Do you have experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion? Are you committed to ensuring meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Determine strategies to move the agency, division, and peer services forward, set goals, creates, and implements action plans, and evaluate the process and results. Develops and institutes policies for effective integration of peers within the behavioral health care continuum. Leads OHA’s efforts to ensure meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system. The person in this position will utilize the lived experience of Oregonians to provide inspirational leadership to the agency and lead a team of behavioral health experts to break down historical communication and outreach barriers and ensure people with lived experience are continually leading behavioral health transformation efforts.
This position serves as the state’s chief technical advisor and consultant on matters of concern to consumers of behavioral health prevention, promotion, treatment and recovery services to OHA, the Governor’s office, the Legislative Assembly, local state and federal government agencies, tribes, community mental health and addictions programs. Provides oversight of the HSD behavioral health advisory groups, board and committees and provides strategic direction and oversight for peer delivered services and makes decisions to ensure the equitable distribution of resources and power by utilizing data, budgetary expenditures, and projections to determine financial and program impact, identifying, and determining program policy changes needed. Oversees the design and implementation of new programs to ensure commitment to eliminating health inequality while also making program level decisions about multiple, statewide programs and policies which impact behavioral healthcare services to consumers.
This position provides oversight for the implementation, monitoring and evaluation of all behavioral health programs, projects, and initiatives through supervision of the behavioral health operations unit. This position ensures adherence to legislative and OHA leadership priorities while guiding a diverse team of behavioral subject matter experts in their area to implement changes within the behavioral health unit to synthesize person-directed, trauma-informed, equitable, effective approaches towards behavioral health services in Oregon. Using this lens, they are using collaborative managerial and supervisory practices to revise methods for evaluation, monitoring, business practices, program funding, budget analysis, hiring and performance metrics.
What's in it for you? Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.
Lived experience with behavioral health needs or accessing behavioral health services. Must possess certification as a THW Certified Peer Support Specialist or Peer Wellness Specialist, or have ability to become certified within six months of hire.
Knowledge and / or experience with Peer Delivered Services.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience in advancing state and community-based programs or initiatives centered on people with lived experience.
Experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion.
Demonstrated ability to build and steward positive relationships with diverse community groups including people with lived experience, communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Established relationships with, or demonstrated ability to develop, strong, collaborative, and partnership-based relationships with people with lived experience, the peer community, and those receiving services within Oregon’s Behavioral Health System.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Knowledge of Medicaid, community mental health programs, Substance Use Disorder and/or problem gambling health delivery systems, with experience implementing health care transformation in Oregon preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management. Oral and written cross-cultural communications skills and experience preferred. Ability to use empathy and active listening to understand others’ concerns and to articulate and address those concerns in a proactive, resolution-focused way.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151504
Deadline 4/3/24
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Oct 24, 2023
Full time
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Recovery.
Job Summary:
The Director of Recovery is a member of the clinical operations leadership team and serves in a transformative leadership role related to organizational leadership, continuous improvement, and continuous learning. The Director of Recovery oversights the Lifelong Recovery Program which includes Recovery First and Lasting Recovery. Participating in strategic change initiatives both within the organization and with state level initiatives, this position serves as a subject matter expert in substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders, guiding quality review and performance improvement initiatives.
Essential Leadership Responsibilities:
Essential to being a member of Cummins' Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership : Collaborate efforts with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholder and internal employees; Consider feedback to drive enhanced performance.
Essential Functions :
Regular and reliable attendance is necessary to perform the following essential functions of the position.
Department Oversight and Performance : Consistent with organizationally defined leadership and management best practices, ensure delivery of quality clinical care and systemic consistency throughout assigned department. Lead the department in achieving successful outcomes and contribute to the success of the program.
For area of subject matter expertise, oversight evidence-based practices and facilitate implementation into standard care.
Enforce organizational policy, procedure, and risk management practices.
Participate in the development and/or oversight of grants and funding proposals.
Provide individual and group clinical supervision within subject matter expertise to meet unmet clinical needs within programs and amongst leaders.
Program Development and Change : Through the organizationally defined, ongoing planning process used to establish projects and evaluate their outcome, participate in program development and planning to establish organizational best practices.
Participate in organizational annual, strategic, and budget plan development and ensure achievement of the goals.
Attend Leadership Council, Risk Management Council, and Systems meetings representing the department.
Lead Best Practice Councils; Participate in project development, task groups, and other organizationally established program development initiatives.
Develop, review, revise, and implement organizational policy and procedure to be consistent with the everchanging external environment.
May develop and review contacts and memoranda of understanding.
Community Engagement and Mission Advocacy : Build positive, collaborative partnerships with community members and stakeholders.
Participate in strategic community engagement to strengthen the organization's collaborative involvement with other community entities interconnected to substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Represent Cummins at state and/ or regional committees.
Quality Assurance and Performance Improvement : Identify risk through internal auditing. Lead organizational PI initiatives and ensure successful outcomes.
Participate in organizational audits from external credentialing and accreditation bodies and lead performance improvement initiatives that may follow.
Conduct routine audits to ensure compliance with accountability standards and communicate findings through organizationally defined systems.
Participate in Quality Assurance Council.
Professional Development and Competency : Ensure competency and compliance with internal privileging and credentialing of employees through organizationally defined systems with a focus upon the scope of substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Evaluate and provide coaching to providers and leaders as related to provider competency and performance within scope.
Participate in the development and implementation of organizational training plan, with emphasis on departmental scope.
Provide supervision to front line leaders in department.
Participate in the monthly Team Leader Meeting.
Create and provide professional development trainings through teaching during new employee orientation, as a part of the organizational training plan, and to support other leaders' training needs throughout the organization.
Recruitment and Retention : Recruit, hire, and retain qualified employees.
Participate in the development and implementation of organizational recruitment plan.
Interview applicants for open positions and collaborate with others organizational systems to onboard the new employee.
Participate in the development and implementation of organizational and divisional retention plans.
Training and Development:
Participates in continuing education programs and in-service training consistent with professional licensure and internal standards or as deemedappropriate to increase personal and professional effectiveness and improve the service quality provided to the people we serve.
Education and/or Experience:
Licensed Provider (LCSW, LMHC, LCAC, or LMFT) with a Master's degree
Skills, Knowledge & Abilities :
Clinical Skills: Advanced knowledge of clinical standards, best practices, behavioral health services, and modalities of treatment within the scope of this position and associated with professional licensure; Clinical knowledge related to quality of care for the scope of this position; Knowledge of community mental health services and resources on a local, state and national level; Ability to guide the organization in meeting and exceeding standards; Ability to follow corporate guidelines related to policies and procedures.
Strategic Thinking and Foresight Skills : Ability to develop strategic, forward-looking plans; Ability to factor in the needs of every part of an organization; Ability to analyze organizational strengths, weaknesses, opportunities, and threats.
Systems Thinking Skills :Ability to effectively work and build working relationships cross-functionally; Ability to make decisions in the best interest of the organization and the people we serve; Ability to approach work through collaborating with a team; Ability to seek understanding without jumping to judgements or conclusions; Ability to consider all interconnected departments and steps of a workflow; Ability to get a team to work across functions as needed.
Conflict Resolution Skills : Ability to have crucial conversations that seek resolution to disputes; Ability to proactively work with people from other teams, branches, or departments to ensure workflows and ideas are optimally aligned and goals are shared;Ability to maintain collaborative relationships with organizational leaders.
Prioritization Skills : Ability to prioritize tasks and efficiently use time.
Emotional Intelligence Leadership Skills :Ability to effectively communicate in writing and orally;High level of emotional intelligence to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict;Ability to work with diverse teams; Proficiency and commitment to internal and external customer service; Ability to interact with courtesy and respect; Recognized as one who can adapt and positively lead in a changing, sometimes in a disruptive environment;Ability to develop professional relationships involving direct communication;Ability to communicate openly, clearly, and in a spirit of cooperation. Recognized by others as having a positive, engaging leadership attitude.
Employee Development Skills : Ability to lead through teaching and coaching; Ability to empower employees to grow and professionally develop.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/227213-47726.html
Aug 20, 2023
Full time
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Recovery.
Job Summary:
The Director of Recovery is a member of the clinical operations leadership team and serves in a transformative leadership role related to organizational leadership, continuous improvement, and continuous learning. The Director of Recovery oversights the Lifelong Recovery Program which includes Recovery First and Lasting Recovery. Participating in strategic change initiatives both within the organization and with state level initiatives, this position serves as a subject matter expert in substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders, guiding quality review and performance improvement initiatives.
Essential Leadership Responsibilities:
Essential to being a member of Cummins' Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership : Collaborate efforts with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholder and internal employees; Consider feedback to drive enhanced performance.
Essential Functions :
Regular and reliable attendance is necessary to perform the following essential functions of the position.
Department Oversight and Performance : Consistent with organizationally defined leadership and management best practices, ensure delivery of quality clinical care and systemic consistency throughout assigned department. Lead the department in achieving successful outcomes and contribute to the success of the program.
For area of subject matter expertise, oversight evidence-based practices and facilitate implementation into standard care.
Enforce organizational policy, procedure, and risk management practices.
Participate in the development and/or oversight of grants and funding proposals.
Provide individual and group clinical supervision within subject matter expertise to meet unmet clinical needs within programs and amongst leaders.
Program Development and Change : Through the organizationally defined, ongoing planning process used to establish projects and evaluate their outcome, participate in program development and planning to establish organizational best practices.
Participate in organizational annual, strategic, and budget plan development and ensure achievement of the goals.
Attend Leadership Council, Risk Management Council, and Systems meetings representing the department.
Lead Best Practice Councils; Participate in project development, task groups, and other organizationally established program development initiatives.
Develop, review, revise, and implement organizational policy and procedure to be consistent with the everchanging external environment.
May develop and review contacts and memoranda of understanding.
Community Engagement and Mission Advocacy : Build positive, collaborative partnerships with community members and stakeholders.
Participate in strategic community engagement to strengthen the organization's collaborative involvement with other community entities interconnected to substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Represent Cummins at state and/ or regional committees.
Quality Assurance and Performance Improvement : Identify risk through internal auditing. Lead organizational PI initiatives and ensure successful outcomes.
Participate in organizational audits from external credentialing and accreditation bodies and lead performance improvement initiatives that may follow.
Conduct routine audits to ensure compliance with accountability standards and communicate findings through organizationally defined systems.
Participate in Quality Assurance Council.
Professional Development and Competency : Ensure competency and compliance with internal privileging and credentialing of employees through organizationally defined systems with a focus upon the scope of substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Evaluate and provide coaching to providers and leaders as related to provider competency and performance within scope.
Participate in the development and implementation of organizational training plan, with emphasis on departmental scope.
Provide supervision to front line leaders in department.
Participate in the monthly Team Leader Meeting.
Create and provide professional development trainings through teaching during new employee orientation, as a part of the organizational training plan, and to support other leaders' training needs throughout the organization.
Recruitment and Retention : Recruit, hire, and retain qualified employees.
Participate in the development and implementation of organizational recruitment plan.
Interview applicants for open positions and collaborate with others organizational systems to onboard the new employee.
Participate in the development and implementation of organizational and divisional retention plans.
Training and Development:
Participates in continuing education programs and in-service training consistent with professional licensure and internal standards or as deemedappropriate to increase personal and professional effectiveness and improve the service quality provided to the people we serve.
Education and/or Experience:
Licensed Provider (LCSW, LMHC, LCAC, or LMFT) with a Master's degree
Skills, Knowledge & Abilities :
Clinical Skills: Advanced knowledge of clinical standards, best practices, behavioral health services, and modalities of treatment within the scope of this position and associated with professional licensure; Clinical knowledge related to quality of care for the scope of this position; Knowledge of community mental health services and resources on a local, state and national level; Ability to guide the organization in meeting and exceeding standards; Ability to follow corporate guidelines related to policies and procedures.
Strategic Thinking and Foresight Skills : Ability to develop strategic, forward-looking plans; Ability to factor in the needs of every part of an organization; Ability to analyze organizational strengths, weaknesses, opportunities, and threats.
Systems Thinking Skills :Ability to effectively work and build working relationships cross-functionally; Ability to make decisions in the best interest of the organization and the people we serve; Ability to approach work through collaborating with a team; Ability to seek understanding without jumping to judgements or conclusions; Ability to consider all interconnected departments and steps of a workflow; Ability to get a team to work across functions as needed.
Conflict Resolution Skills : Ability to have crucial conversations that seek resolution to disputes; Ability to proactively work with people from other teams, branches, or departments to ensure workflows and ideas are optimally aligned and goals are shared;Ability to maintain collaborative relationships with organizational leaders.
Prioritization Skills : Ability to prioritize tasks and efficiently use time.
Emotional Intelligence Leadership Skills :Ability to effectively communicate in writing and orally;High level of emotional intelligence to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict;Ability to work with diverse teams; Proficiency and commitment to internal and external customer service; Ability to interact with courtesy and respect; Recognized as one who can adapt and positively lead in a changing, sometimes in a disruptive environment;Ability to develop professional relationships involving direct communication;Ability to communicate openly, clearly, and in a spirit of cooperation. Recognized by others as having a positive, engaging leadership attitude.
Employee Development Skills : Ability to lead through teaching and coaching; Ability to empower employees to grow and professionally develop.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/227213-47726.html
Job Summary
Do you enjoy sharing your knowledge and expertise? Are you a forward thinker, a team player and passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
The School of Sciences and Health Sciences is looking for a full-time Simulation Coordinator to join their team which will be moving to a newly remodeled multi-million-dollar state of the art facility. The remodeled facility will house a 10-thousand square foot simulation lab for hands-on, interactive learning for multiple programs and/or classes
As the Simulation Coordinator, you are primarily monitoring and controlling daily simulation center operations as well as managing the Simulation Team. This includes responsibilities such as leading and instructing faculty and staff on the use of medical simulation technologies and maintain simulation standards. Additionally, you would be responsible for developing and designing curriculum plans to foster student learning, stimulate class discussions, and ensure student engagement.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Creates a positive work environment demonstrating leadership and supervision for simulation center staff.
Coordinates and supervises the general operation of the simulation laboratory/center to provide a wide variety of patient simulation experiences.
Acts as the primary contact for scheduling all participants using the simulation center.
Assists with all operational activities including accreditation, space utilization, documentation, record keeping, data management, and other organizational activities related to the simulation center
Designs and develops simulation training scenarios by working with the Simulation Team.
Works with content experts to develop curriculum, student learning outcomes and educational materials for simulation scenarios and scripts; supports student learning experiences that involve technology applications including the use of human patient simulators.
Performs data analysis to evaluate simulation learning, success, and satisfaction
Assists faculty and staff with professional development and continuing education courses related to simulation.
Oversees independent open lab demonstrations and skills proficiency for students.
Provides ongoing quality assurance and improvement for simulation and debriefing systems.
Shares feedback with instructors on debriefing performance and technique.
Oversees and safely uses the human patient simulators and related equipment including maintenance and replacement.
Reviews Simulation center budgets with the Dean.
Builds and maintains inventories and supplies needed by all programs; sets semester timelines for ordering supplies.
Implements and assists with the development of policies, procedures, and practice standards consistent with the Center’s educational objectives. Recommends changes to departmental procedures.
Researches and recommends emerging simulation technologies for use in the classroom, online, and laboratory settings.
Maintains professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of the latest trends in simulation and the use of instructional strategies to improve student learning.
Manages facility tours and participates in public relations activities.
Participates in internal and external committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate degree or equivalent experience in a healthcare field, EMS, nursing, respiratory or other allied health professional certifications/trainings and four (4) years of related experience OR a combination of education/certifications and experience to total six (6) years.
Must possess or ability to obtain Basic & Advanced Cardiac Life Support certification (renewed and current) within 3 months of hire.
Commitment to obtain CHSOS within two years of hire date.
Demonstrated knowledge of medical terminology and human anatomy/physiology.
Mechanical skills to competently maintain and use equipment in the simulation center.
Demonstrated clinical knowledge and experience working in a healthcare-related field such as EMT, paramedic, or other allied health professional certification and training.
Demonstrated ability in organizational and time management skills.
Demonstrated ability to create complex schedules.
Demonstrated ability to quickly learn new technology
Demonstrated ability to express technical information clearly and simply to non-technical persons.
Ability to lift and move, equipment weighing up to 50 lbs. without assistance.
Demonstrated ability to communicate effectively, both orally and in writing.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Bachelors’ degree or higher in nursing or related health field.
Certified Healthcare Simulation Operations Specialist (CHSOS) preferred.
Licensure or certification in SIM.
Teaching experience.
Clinical experience.
Supervisory experience.
Knowledge/experience in Laerdal, ATI and Docucare.
Working Conditions
Anticipated schedule is Monday – Friday 7:30 am - 4:00 pm with occasional evening and weekend hours.
Work is performed either in or a combination of an office setting, classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift up to 50 pounds and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please identify how your experiences, knowledge and vision will lend to the mission of the college and more specifically to the School of Sciences and Health Sciences and its students.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Wednesday, February 22, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Feb 02, 2023
Full time
Job Summary
Do you enjoy sharing your knowledge and expertise? Are you a forward thinker, a team player and passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
The School of Sciences and Health Sciences is looking for a full-time Simulation Coordinator to join their team which will be moving to a newly remodeled multi-million-dollar state of the art facility. The remodeled facility will house a 10-thousand square foot simulation lab for hands-on, interactive learning for multiple programs and/or classes
As the Simulation Coordinator, you are primarily monitoring and controlling daily simulation center operations as well as managing the Simulation Team. This includes responsibilities such as leading and instructing faculty and staff on the use of medical simulation technologies and maintain simulation standards. Additionally, you would be responsible for developing and designing curriculum plans to foster student learning, stimulate class discussions, and ensure student engagement.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Creates a positive work environment demonstrating leadership and supervision for simulation center staff.
Coordinates and supervises the general operation of the simulation laboratory/center to provide a wide variety of patient simulation experiences.
Acts as the primary contact for scheduling all participants using the simulation center.
Assists with all operational activities including accreditation, space utilization, documentation, record keeping, data management, and other organizational activities related to the simulation center
Designs and develops simulation training scenarios by working with the Simulation Team.
Works with content experts to develop curriculum, student learning outcomes and educational materials for simulation scenarios and scripts; supports student learning experiences that involve technology applications including the use of human patient simulators.
Performs data analysis to evaluate simulation learning, success, and satisfaction
Assists faculty and staff with professional development and continuing education courses related to simulation.
Oversees independent open lab demonstrations and skills proficiency for students.
Provides ongoing quality assurance and improvement for simulation and debriefing systems.
Shares feedback with instructors on debriefing performance and technique.
Oversees and safely uses the human patient simulators and related equipment including maintenance and replacement.
Reviews Simulation center budgets with the Dean.
Builds and maintains inventories and supplies needed by all programs; sets semester timelines for ordering supplies.
Implements and assists with the development of policies, procedures, and practice standards consistent with the Center’s educational objectives. Recommends changes to departmental procedures.
Researches and recommends emerging simulation technologies for use in the classroom, online, and laboratory settings.
Maintains professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of the latest trends in simulation and the use of instructional strategies to improve student learning.
Manages facility tours and participates in public relations activities.
Participates in internal and external committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate degree or equivalent experience in a healthcare field, EMS, nursing, respiratory or other allied health professional certifications/trainings and four (4) years of related experience OR a combination of education/certifications and experience to total six (6) years.
Must possess or ability to obtain Basic & Advanced Cardiac Life Support certification (renewed and current) within 3 months of hire.
Commitment to obtain CHSOS within two years of hire date.
Demonstrated knowledge of medical terminology and human anatomy/physiology.
Mechanical skills to competently maintain and use equipment in the simulation center.
Demonstrated clinical knowledge and experience working in a healthcare-related field such as EMT, paramedic, or other allied health professional certification and training.
Demonstrated ability in organizational and time management skills.
Demonstrated ability to create complex schedules.
Demonstrated ability to quickly learn new technology
Demonstrated ability to express technical information clearly and simply to non-technical persons.
Ability to lift and move, equipment weighing up to 50 lbs. without assistance.
Demonstrated ability to communicate effectively, both orally and in writing.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Bachelors’ degree or higher in nursing or related health field.
Certified Healthcare Simulation Operations Specialist (CHSOS) preferred.
Licensure or certification in SIM.
Teaching experience.
Clinical experience.
Supervisory experience.
Knowledge/experience in Laerdal, ATI and Docucare.
Working Conditions
Anticipated schedule is Monday – Friday 7:30 am - 4:00 pm with occasional evening and weekend hours.
Work is performed either in or a combination of an office setting, classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift up to 50 pounds and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please identify how your experiences, knowledge and vision will lend to the mission of the college and more specifically to the School of Sciences and Health Sciences and its students.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Wednesday, February 22, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.