Hawkeye Community College
Job Summary
Are you an engaging teacher who is invested in facilitating student learning? Are you a creative problem solver who enjoys the challenge of managing the discovery of electronic resources? Do you thrive in a highly collaborative environment?
The Hawkeye Community College Library is seeking an enthusiastic and inspired librarian to provide reference and instruction, implement online services for on-campus and distance learners, manage digital library resources, participate in collection development, supervise interlibrary loan and complete other professional duties.
As the Reference, Instruction & Electronic Resources Librarian you will provide support to all academic programs and library initiatives. Additionally, in this position you would be integrating new technologies into library services and must have the desire and ability to provide quality, engaging information literacy instruction.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Provides individual and group instruction on use and analysis of information sources and library services.
Collaborates with faculty, staff, and instructional technologists to identify, create, and implement innovative online tools and services for both on-campus and distance learners.
Assists in the day-to-day operations of the library, assisting users with accessing library resources, equipment and software, the campus learning management system, etc.
Provides descriptive records, subject headings, and classification numbers to facilitate the access of library materials.
Manages the content, design, and use of the library’s digital resources, as well as course related web resources to include LibGuides and other online tools.
Manages the library’s Primo online presence and assists in the management of the Alma integrated library system.
Collaborates in the design, development, and maintenance of the library’s web presence to include informational, instructional, and promotional materials.
Participates in library collection development and maintenance.
Oversees the implementation of interlibrary loan services.
Uses analytic tools to gather, report, and evaluate reference and instruction data.
Develops and maintains relationships to local, state, regional, and national library agencies and organizations.
Maintains professional awareness and knowledge of library services through reading and participation in professional meetings, and organizations.
Serves as lead for the acquisition, management, discovery and troubleshooting of electronic resources; supervising the Library Technician and other support staff as needed.
Serves as back-up to the Director of Library Services in their absence.
Participates in campus committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Master's degree in Library and Information Science or currently enrolled in an MLS program and will graduate within six (6) months from date of hire.
Two (2) years of professional library experience, including teaching information literacy.
Demonstrated ability to provide reference and instructional services.
Demonstrated ability to complete classification and original cataloging tasks.
Demonstrated knowledge of modern library processes, practices, and systems.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Knowledge of general office equipment, procedure and protocols.
Demonstrated ability to demonstrate effective organizational skills to manage multiple and shifting tasks/demands to meet timely deadlines.
Preferred Qualifications
Two (2) years of experience managing electronic resources and working with OpenAthens or similar authentication systems.
Completion of ExLibris's Alma and/or Primo VE Administration certification program(s).
Working Conditions
Anticipated schedule is Monday through Friday 8:00AM to 4:30PM with occasional hours teaching information literacy instruction classes in the evening and/or at outlying centers. This position also serves as backup for an occasional night or Sunday shift as needed.
Work is performed either in or a combination of an office setting and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During the course of the day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time (Exempt) position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Describe your teaching philosophy as it relates to providing effective information literacy instruction. Detail your experience in delivering library instruction utilizing active learning pedagogy and/or innovative technologies.
Detail the library-specific software (including ILS and ERM systems) and research databases with which you are familiar as they relate to doing reference, instruction and managing electronic resources.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
All required documents must be submitted in order for your application to move forward.
Priority screening is set to begin on Thursday, June 29, 2023. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Job Summary
Are you an engaging teacher who is invested in facilitating student learning? Are you a creative problem solver who enjoys the challenge of managing the discovery of electronic resources? Do you thrive in a highly collaborative environment?
The Hawkeye Community College Library is seeking an enthusiastic and inspired librarian to provide reference and instruction, implement online services for on-campus and distance learners, manage digital library resources, participate in collection development, supervise interlibrary loan and complete other professional duties.
As the Reference, Instruction & Electronic Resources Librarian you will provide support to all academic programs and library initiatives. Additionally, in this position you would be integrating new technologies into library services and must have the desire and ability to provide quality, engaging information literacy instruction.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Provides individual and group instruction on use and analysis of information sources and library services.
Collaborates with faculty, staff, and instructional technologists to identify, create, and implement innovative online tools and services for both on-campus and distance learners.
Assists in the day-to-day operations of the library, assisting users with accessing library resources, equipment and software, the campus learning management system, etc.
Provides descriptive records, subject headings, and classification numbers to facilitate the access of library materials.
Manages the content, design, and use of the library’s digital resources, as well as course related web resources to include LibGuides and other online tools.
Manages the library’s Primo online presence and assists in the management of the Alma integrated library system.
Collaborates in the design, development, and maintenance of the library’s web presence to include informational, instructional, and promotional materials.
Participates in library collection development and maintenance.
Oversees the implementation of interlibrary loan services.
Uses analytic tools to gather, report, and evaluate reference and instruction data.
Develops and maintains relationships to local, state, regional, and national library agencies and organizations.
Maintains professional awareness and knowledge of library services through reading and participation in professional meetings, and organizations.
Serves as lead for the acquisition, management, discovery and troubleshooting of electronic resources; supervising the Library Technician and other support staff as needed.
Serves as back-up to the Director of Library Services in their absence.
Participates in campus committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Master's degree in Library and Information Science or currently enrolled in an MLS program and will graduate within six (6) months from date of hire.
Two (2) years of professional library experience, including teaching information literacy.
Demonstrated ability to provide reference and instructional services.
Demonstrated ability to complete classification and original cataloging tasks.
Demonstrated knowledge of modern library processes, practices, and systems.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Knowledge of general office equipment, procedure and protocols.
Demonstrated ability to demonstrate effective organizational skills to manage multiple and shifting tasks/demands to meet timely deadlines.
Preferred Qualifications
Two (2) years of experience managing electronic resources and working with OpenAthens or similar authentication systems.
Completion of ExLibris's Alma and/or Primo VE Administration certification program(s).
Working Conditions
Anticipated schedule is Monday through Friday 8:00AM to 4:30PM with occasional hours teaching information literacy instruction classes in the evening and/or at outlying centers. This position also serves as backup for an occasional night or Sunday shift as needed.
Work is performed either in or a combination of an office setting and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During the course of the day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time (Exempt) position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Describe your teaching philosophy as it relates to providing effective information literacy instruction. Detail your experience in delivering library instruction utilizing active learning pedagogy and/or innovative technologies.
Detail the library-specific software (including ILS and ERM systems) and research databases with which you are familiar as they relate to doing reference, instruction and managing electronic resources.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
All required documents must be submitted in order for your application to move forward.
Priority screening is set to begin on Thursday, June 29, 2023. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
AIDS Foundation of Chicago
Chicago, IL
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.