Multnomah County Dept. of Community Justice
1401 NE 68th Ave, Portland OR 97213
The Multnomah County Department of Community Justice (DCJ) is seeking a Senior Manager for the Juvenile Services Division (JSD). This Senior Manager provides administration, oversight, planning and evaluation of JSD’s 64-bed regional detention facility and 16-bed Behavior Rehabilitation Services (BRS) Assessment & Evaluation (A&E) residential program. This advanced level, professional position reports directly to the JSD Director and is responsible for ensuring the safe and secure operation of Detention and the A&E Program, including strict adherence to laws, regulations and best practices.
In this role, you will plan, organize, manage, and administer operations of the juvenile detention facility and the Assessment & Evaluation (A&E) residential program. You will develop and implement programming and strategic planning; implement and assist in the development of policies, procedures, and business practices; evaluate goals, objectives, priorities, and activities to improve performance and outcomes for youth and staff; recommend and establish administrative controls and improvements to ensure safety and security; develop procedures to implement new and/or changing regulatory requirements; serve as a member of the DCJ Senior Leadership Team and the JSD Juvenile Leadership Team, and as the leader of the Detention Leadership Team.
You will direct and approve through subordinate managers the planning, prioritizing, assigning, supervising, training, and review of the work of a diverse workforce by serving as a resource, providing direction, guidance, and leadership to staff and subordinate managers; advising subordinate managers on complex and sensitive concerns and issues; responding to and resolving confidential and sensitive inquiries; investigating complaints and recommending corrective actions as necessary; and selecting, directing, and managing the work of consultants.
You will analyze and review federal, state and local laws, regulations, policies, and procedures in order to ensure compliance with Oregon Detention Guidelines, applicable Oregon Revised Statutes (ORS), and Behavior Rehabilitation Services (BRS) Oregon Administrative Rules (OAR); serve as the Prison Rape Elimination Act (PREA) Facility Manager; conduct analysis on best practices and trends, and formulate and implement recommendations; develop, implement, and maintain quality management and change management plans and systems to ensure compliance and achieve expected outcomes.
You will develop, administer and monitor a budget of over $10 million; approve expenditures with strict adherence to County finance rules; develop justifications and make budgetary recommendations to the DCJ Executive Team; participate in forecasting additional funding requirements for staffing and resources; identify, obtain, and manage funding from grants, contracts and other funding streams; participate in the interpretation, negotiation, management, and enforcement of contracts; and coordinate the finalization of budgets to ensure the timely submission of the department budget.
Additionally, you will negotiate, problem solve, and collaborate closely with contractors and other partner organizations including the Oregon Youth Authority, Oregon Department of Human Services - Child Welfare, Multnomah County District Attorney's Office, State Court System, Multnomah Education Service District, Multnomah County Health Department, Annie E. Casey Foundation, other County departments and County Juvenile Departments, local law enforcement and state agencies.
You will also represent the county to the public, elected officials, other agencies, governments, and organizations including making presentations, participating in meetings, and conducting community outreach; and act as representative on internal and external committees, interagency task forces, special projects, and other community outreach activities.
JSD Senior Managers are responsible for a team of 5-7 subordinate managers who oversee employees who work in Detention and Residential Services or Court and Community Supervision Services. JSD Senior Managers serve as members of the DCJ Senior Leadership Team and the JSD Juvenile Leadership Team. This Senior Manager leads the Detention Leadership Team.
The Department of Community Justice is looking for a Senior Manager/Leader who can demonstrate expertise in the following areas:
Leadership and Direction: You provide a sense of direction through a clear vision to create change in the juvenile justice system that serves the interests of multiple stakeholders including the public, justice-involved youth and their families, victims, community groups, employees, other agencies and the judiciary using evidence based practices. You bring your leadership, operational oversight and advocacy experience to the daily operations and administrative functions of the assigned division.
Networking and Collaboration: You serve on the department's Senior Leadership Team as a principal advisor and participant in decision making processes where budget and operational direction are made that impact the entire department. You represent DCJ as well as the County, to the public, other juvenile justice professionals and politicians throughout Oregon and the country through collaborative relationships and networking in an effort to identify and incorporate evidence based practices and enhance the continuum of accountability, public safety and service delivery. You also develop relationships with community partners designed to improve outcomes for youth under DCJ's supervision.
Quality Assurance, Analysis of Performance Data, Realignment, and Budget Adjustments: You maintain oversight of evidence based practices, state-wide outcome measures and department benchmarks to ensure that the department is deepening efforts in researched based practices. You will review outcome data and benchmarks through a review of management reports, research and evaluation data, results audits, performance appraisals and meetings with managers. You monitor and participate in the development and administration of the division budget, including forecasting of resources needed, expenditures, and recommend mid-year or other adjustments.
Cultural Competency: You value and respect diversity within our staff, our clients, and our community, and take seriously our responsibility to provide culturally specific services in a competent manner.
The successful candidate will possess competency and leadership skills in the following leadership traits:
Fosters high standards of ethics and integrity.
Treats others in a fair and ethical manner.
Expert listener, communicator, and facilitator.
Deals effectively with pressure.
Maintains focus and intensity and remains optimistic and persistent.
Inspires others to succeed.
Demonstrates stewardship and commitment to public service.
MULTNOMAH COUNTY
Located in northwestern Oregon at the confluence of the Columbia and Willamette Rivers, Multnomah County is at the heart of one of the most livable areas in the United States.
The County offers natural splendor and urban amenities alike: it is home to the scenic wonders of the Columbia River Gorge and the western slopes of picturesque Mt. Hood, and to the urban sophistication of Portland, Oregon's largest city. The City boasts 10,000 acres of park land in 206 locations (including the largest forested wilderness park within an American city), as well as ballet, symphony, and theater companies. In addition, sports enthusiasts can choose from the NBA Portland Trail Blazers, the Portland Winter Hawks of the Western Hockey League, the Portland Timbers Major League Soccer Team and the Portland Thorns National Women’s Soccer League. The County's diverse population has grown in recent years to more than 735,000 and the metro area is over 2 million.
MULTNOMAH COUNTY GOVERNMENT
The County is governed by a Board of County Commissioners, consisting of four non-partisan members elected from designated districts, and the Board Chair, who is elected at large. The Chair also provides executive direction as the County's CEO.
The County provides diverse services to the community, including libraries, road maintenance, social services, health clinics, regulatory health services, supervision and custody of justice-involved youth and adults, criminal prosecution, and law enforcement for unincorporated areas.
WORKFORCE EQUITY
At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.
DEPARTMENT OF COMMUNITY JUSTICE
Vision ~ Community Safety through Positive Change
The Department of Community Justice (DCJ) is recognized as a national leader in both adult and juvenile community justice. DCJ routinely consults and makes use of evidence-based practices in our program and policy development. The Department's commitment to data-informed decision-making has led DCJ to make smart investments of taxpayer dollars in supervision, sanctions, and services for the county's highest risk and highest need justice-involved individuals. DCJ makes long-term investments in its employees through the provision of education and training. The Department believes that in order to enhance public safety we must work collaboratively with the judiciary, law enforcement, schools, treatment agencies, and the community.
The Department shares information with community members, partners, and staff to keep communities safe by preventing and reducing crime and routinely evaluating which local policies support best practices. DCJ operates 24 hours a day, with nearly 650 regular, on-call, and temporary employees. The Department supervises over 4,000 justice-involved individuals annually and those defendants requiring pretrial services. DCJ's Juvenile Services Division operates the Donald E. Long Juvenile Detention Facility and is responsible for approximately 500 youth on formal and informal community supervision.
More general information about the Department of Community Justice including our mission, vision, and strategies can be found at: www.multco.us/dcj .
The Department of Community Justice's Strategic Plan (Executive Summary and Full report) can be found at: https://multco.us/file/68223/download .
SERVING THE PUBLIC, EVEN DURING DISASTERS
Every day, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.
ADDITIONAL INFORMATION
Type of Position: This is a salaried position.
Type: Non-Represented
FLSA: Exempt
Schedule: Monday – Friday, 40 hours per week
Location: Juvenile Justice Complex; 1401 NE 68th Ave, Portland OR 97213
Telework (Remote): This position is not eligible for telework.
Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include:
Health insurance (medical, dental, vision).
Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages).
Generous paid leave (vacation, sick, parental, bereavement, military etc.)
Life insurance, short-term and long-term disability insurance
Optional deferred compensation and flexible spending accounts
Access to a free annual Trimet bus pass
Access to wellness resources
The eligible list established from this recruitment may be used to fill future full-time, part-time, regular, temporary, limited duration, and on-call positions. Application information may be used throughout the entire selection process. This process is subject to change without notice.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Feb 16, 2024
Full time
The Multnomah County Department of Community Justice (DCJ) is seeking a Senior Manager for the Juvenile Services Division (JSD). This Senior Manager provides administration, oversight, planning and evaluation of JSD’s 64-bed regional detention facility and 16-bed Behavior Rehabilitation Services (BRS) Assessment & Evaluation (A&E) residential program. This advanced level, professional position reports directly to the JSD Director and is responsible for ensuring the safe and secure operation of Detention and the A&E Program, including strict adherence to laws, regulations and best practices.
In this role, you will plan, organize, manage, and administer operations of the juvenile detention facility and the Assessment & Evaluation (A&E) residential program. You will develop and implement programming and strategic planning; implement and assist in the development of policies, procedures, and business practices; evaluate goals, objectives, priorities, and activities to improve performance and outcomes for youth and staff; recommend and establish administrative controls and improvements to ensure safety and security; develop procedures to implement new and/or changing regulatory requirements; serve as a member of the DCJ Senior Leadership Team and the JSD Juvenile Leadership Team, and as the leader of the Detention Leadership Team.
You will direct and approve through subordinate managers the planning, prioritizing, assigning, supervising, training, and review of the work of a diverse workforce by serving as a resource, providing direction, guidance, and leadership to staff and subordinate managers; advising subordinate managers on complex and sensitive concerns and issues; responding to and resolving confidential and sensitive inquiries; investigating complaints and recommending corrective actions as necessary; and selecting, directing, and managing the work of consultants.
You will analyze and review federal, state and local laws, regulations, policies, and procedures in order to ensure compliance with Oregon Detention Guidelines, applicable Oregon Revised Statutes (ORS), and Behavior Rehabilitation Services (BRS) Oregon Administrative Rules (OAR); serve as the Prison Rape Elimination Act (PREA) Facility Manager; conduct analysis on best practices and trends, and formulate and implement recommendations; develop, implement, and maintain quality management and change management plans and systems to ensure compliance and achieve expected outcomes.
You will develop, administer and monitor a budget of over $10 million; approve expenditures with strict adherence to County finance rules; develop justifications and make budgetary recommendations to the DCJ Executive Team; participate in forecasting additional funding requirements for staffing and resources; identify, obtain, and manage funding from grants, contracts and other funding streams; participate in the interpretation, negotiation, management, and enforcement of contracts; and coordinate the finalization of budgets to ensure the timely submission of the department budget.
Additionally, you will negotiate, problem solve, and collaborate closely with contractors and other partner organizations including the Oregon Youth Authority, Oregon Department of Human Services - Child Welfare, Multnomah County District Attorney's Office, State Court System, Multnomah Education Service District, Multnomah County Health Department, Annie E. Casey Foundation, other County departments and County Juvenile Departments, local law enforcement and state agencies.
You will also represent the county to the public, elected officials, other agencies, governments, and organizations including making presentations, participating in meetings, and conducting community outreach; and act as representative on internal and external committees, interagency task forces, special projects, and other community outreach activities.
JSD Senior Managers are responsible for a team of 5-7 subordinate managers who oversee employees who work in Detention and Residential Services or Court and Community Supervision Services. JSD Senior Managers serve as members of the DCJ Senior Leadership Team and the JSD Juvenile Leadership Team. This Senior Manager leads the Detention Leadership Team.
The Department of Community Justice is looking for a Senior Manager/Leader who can demonstrate expertise in the following areas:
Leadership and Direction: You provide a sense of direction through a clear vision to create change in the juvenile justice system that serves the interests of multiple stakeholders including the public, justice-involved youth and their families, victims, community groups, employees, other agencies and the judiciary using evidence based practices. You bring your leadership, operational oversight and advocacy experience to the daily operations and administrative functions of the assigned division.
Networking and Collaboration: You serve on the department's Senior Leadership Team as a principal advisor and participant in decision making processes where budget and operational direction are made that impact the entire department. You represent DCJ as well as the County, to the public, other juvenile justice professionals and politicians throughout Oregon and the country through collaborative relationships and networking in an effort to identify and incorporate evidence based practices and enhance the continuum of accountability, public safety and service delivery. You also develop relationships with community partners designed to improve outcomes for youth under DCJ's supervision.
Quality Assurance, Analysis of Performance Data, Realignment, and Budget Adjustments: You maintain oversight of evidence based practices, state-wide outcome measures and department benchmarks to ensure that the department is deepening efforts in researched based practices. You will review outcome data and benchmarks through a review of management reports, research and evaluation data, results audits, performance appraisals and meetings with managers. You monitor and participate in the development and administration of the division budget, including forecasting of resources needed, expenditures, and recommend mid-year or other adjustments.
Cultural Competency: You value and respect diversity within our staff, our clients, and our community, and take seriously our responsibility to provide culturally specific services in a competent manner.
The successful candidate will possess competency and leadership skills in the following leadership traits:
Fosters high standards of ethics and integrity.
Treats others in a fair and ethical manner.
Expert listener, communicator, and facilitator.
Deals effectively with pressure.
Maintains focus and intensity and remains optimistic and persistent.
Inspires others to succeed.
Demonstrates stewardship and commitment to public service.
MULTNOMAH COUNTY
Located in northwestern Oregon at the confluence of the Columbia and Willamette Rivers, Multnomah County is at the heart of one of the most livable areas in the United States.
The County offers natural splendor and urban amenities alike: it is home to the scenic wonders of the Columbia River Gorge and the western slopes of picturesque Mt. Hood, and to the urban sophistication of Portland, Oregon's largest city. The City boasts 10,000 acres of park land in 206 locations (including the largest forested wilderness park within an American city), as well as ballet, symphony, and theater companies. In addition, sports enthusiasts can choose from the NBA Portland Trail Blazers, the Portland Winter Hawks of the Western Hockey League, the Portland Timbers Major League Soccer Team and the Portland Thorns National Women’s Soccer League. The County's diverse population has grown in recent years to more than 735,000 and the metro area is over 2 million.
MULTNOMAH COUNTY GOVERNMENT
The County is governed by a Board of County Commissioners, consisting of four non-partisan members elected from designated districts, and the Board Chair, who is elected at large. The Chair also provides executive direction as the County's CEO.
The County provides diverse services to the community, including libraries, road maintenance, social services, health clinics, regulatory health services, supervision and custody of justice-involved youth and adults, criminal prosecution, and law enforcement for unincorporated areas.
WORKFORCE EQUITY
At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.
DEPARTMENT OF COMMUNITY JUSTICE
Vision ~ Community Safety through Positive Change
The Department of Community Justice (DCJ) is recognized as a national leader in both adult and juvenile community justice. DCJ routinely consults and makes use of evidence-based practices in our program and policy development. The Department's commitment to data-informed decision-making has led DCJ to make smart investments of taxpayer dollars in supervision, sanctions, and services for the county's highest risk and highest need justice-involved individuals. DCJ makes long-term investments in its employees through the provision of education and training. The Department believes that in order to enhance public safety we must work collaboratively with the judiciary, law enforcement, schools, treatment agencies, and the community.
The Department shares information with community members, partners, and staff to keep communities safe by preventing and reducing crime and routinely evaluating which local policies support best practices. DCJ operates 24 hours a day, with nearly 650 regular, on-call, and temporary employees. The Department supervises over 4,000 justice-involved individuals annually and those defendants requiring pretrial services. DCJ's Juvenile Services Division operates the Donald E. Long Juvenile Detention Facility and is responsible for approximately 500 youth on formal and informal community supervision.
More general information about the Department of Community Justice including our mission, vision, and strategies can be found at: www.multco.us/dcj .
The Department of Community Justice's Strategic Plan (Executive Summary and Full report) can be found at: https://multco.us/file/68223/download .
SERVING THE PUBLIC, EVEN DURING DISASTERS
Every day, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.
ADDITIONAL INFORMATION
Type of Position: This is a salaried position.
Type: Non-Represented
FLSA: Exempt
Schedule: Monday – Friday, 40 hours per week
Location: Juvenile Justice Complex; 1401 NE 68th Ave, Portland OR 97213
Telework (Remote): This position is not eligible for telework.
Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include:
Health insurance (medical, dental, vision).
Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages).
Generous paid leave (vacation, sick, parental, bereavement, military etc.)
Life insurance, short-term and long-term disability insurance
Optional deferred compensation and flexible spending accounts
Access to a free annual Trimet bus pass
Access to wellness resources
The eligible list established from this recruitment may be used to fill future full-time, part-time, regular, temporary, limited duration, and on-call positions. Application information may be used throughout the entire selection process. This process is subject to change without notice.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Cummins Behavioral Health Systems, Inc
Avon, IN, USA 46123
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Crisis Services.
Job Summary:
The Director of Crisis Services is responsible for leading outpatient crisis services throughout Cummins, consistent with evidence-based practices that are recognized within the behavioral health industry. Working in collaboration with the organization's leadership, the Director of Crisis Services leads program and service development initiatives and ensures the quality and consistency of this division's clinical practices throughout Cummins' service delivery area. In coordination with the organization's leadership, provides direct support and assistance to persons in crisis and the clinical providers working within this division; conducts quality and performance improvement initiatives; and assists colleagues as they develop and implement strategies to meet the needs of persons in crisis and organizational systems that assist persons in crisis.
The Director of Crisis Services provides a combination of clinical knowledge, case management, leadership, supervision, program evaluation and Continuous Quality Improvement (CQI) services to establish, support, continuously improve and maintain a high-performing, high-fidelity crisis team serving consumers in psychiatric, substance use, suicidal, homicidal, or other crises.
The crisis team provides crisis intervention services to diverse individuals, families, and other professionals assisting those in crisis. Utilizing contemporary crisis prevention and intervention evidence-based practices, team members work as a member of an interdisciplinary team that includes Peer Recovery Specialists, Crisis Intervention Specialist, Crisis Intervention Therapists, and community emergency response systems including but not limited to local law enforcement, hospitals, and emergency first responders.
The Director of Crisis Services position may work non-traditional hours as this position is the member of a Crisis Response Team that serves Cummins consumers 24-hours per day, 7 days per week. The position consists of a combination of virtual service and face-to-face service in the community, mindful of safety guidelines and risk mitigation procedures.
The crisis team will utilize the following models and approaches to guide the individual and/or family in a position of crisis to a position of safety, necessary to pursue whole person health including:
Evidence based practice for Assessing and Managing Suicide Response.
Trauma and Shame-informed Treatment.
Motivational Interviewing (MI).
The Wellness and Recovery Model and Approach including the inclusion of Peer Recovery Specialists and community allies in the interdisciplinary team approach.
Person and Family-Centered Treatment Planning (PCTP)
Essential Functions:
Crisis Services Program
Provide clinical feedback and recommendations to treatment teams and crisis system workers in order to optimize effective clinical care to persons with high-risk behaviors.
Oversee the planning, development, and implementation of clinical programs within the area of crisis services. Serve as chair or co-chair of program development task groups and committees related to crisis services program initiatives.
Review, revise, develop, and implement clinical and operational policies, procedures, and processes related to the area of crisis services consistent with the organization's goals and professional standards.
Monitor the delivery of crisis services programs and ensure the programs and services offered contribute to the organization's mission, vision, and values statement.
Assist the crisis team in shift coverage, staffing, scheduling, and other managerial duties as needed or required. Coverage of key crisis positions may be required.
Effectively promote, plan, and collaborate with other organizations to enhance crisis service delivery in Cummins service areas including but not limited to building partnerships with organizations across the crisis service delivery continuum, create/approve marketing materials, participate in and attend community meetings concerning crisis services and/or the continuum of crisis services.
Work with leadership to expand crisis services in Cummins service delivery areas.
Quality Assurance
Conduct oversight of clinical practices and systems related to crisis services, maintaining attentiveness to solutions for needed systemic improvements.
Ensure that appropriate risk management practices are established and carried out within crisis services.
Ensure compliance with the requirements of internal and external policies, ethical standards, procedures, laws, contracts, payers, regulations, accreditation standards, and the organization's corporate compliance plan as related to crisis services.
Provide clinical staffing to crisis staff as needed or required.
Professional Development and Performance Improvement
Design and implement performance improvement initiatives to ensure quality and consistency of care and to meet all other needs and expectations of the organization.
Train, teach and guide clinical providers in the usage and refinement of evidence-based clinical practice related to crisis services, necessary for strong clinical outcomes for persons served.
Establish timely and effective communication with appropriate staff to keep them aware of important corporate information, as well as to receive information and insights from them.
Organizational Leadership
Continuously gather, analyze, and interpret appropriate data from internal and external sources to measure key changes in the business climate, market performance, customer satisfaction, future community needs, and performance of county operations.
Provide regular program reports to key systems within Cummins such as Risk Management and Clinical Policy Performance Improvement Committee.
Participate in community, professional, and other activities to advance the interests of the organization and those it serves.
Ensure that respective organizational areas receive adequate advice, assistance, and service to aid them in attaining corporate and business unit objectives, and to be a source of technical assistance related to this service division.
Training and Development:
Participates in continuing education programs and in-service training on request or in conjunction with developmental and training goals or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided our customers. This individual serves a key role in the development and provision of in-house staff training in the area of crisis services. As appropriate, individual will maintain compliance with Indiana licensure requirements pertaining to continuing education units [CEU's].
Policies and Procedures:
The Clinical Director of Crisis Services is instrumental in developing policies and procedures within the areas overseen. Must have in-depth knowledge of plans and corporate policies and procedures related to the area of crisis services and educate staff about these issues on an ongoing basis. This individual serves as a role model with regard to mission, vision, values, standards, and policy and procedure compliance. This individual will meet all documentation requirements as required by the organization.
Ability to follow corporate guidelines related to personnel policies and procedures and compliance with internal and external standards including:
Will support and demonstrate through his/her actions the philosophy of Cummins Behavioral Health Systems, Inc., as well as its corporate mission, vision, and values;
Will abide by Cummins' policies and procedures, and will meet all documentation requirements.
Comply with internal and external reporting and compliancy requirements, as needed or required, including, the Joint Commission, DMHA, OMPP, OSHA, and other internal/external standards, and adherence to and promotion of the Corporate Compliance Program at Cummins Behavioral Health Systems, Inc.
Education and/or Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the following education/experience is required.
Master's degree in behavioral health, social work, counseling, or other related field, and be licensed in the state of Indiana as an LCSW, LMHC, and/or LMFT, or advanced degree in nursing or related health field.
Extensive clinical and operations experience on a regional /multiple facility level.
Three to five years' experience as a senior clinician and/or administrator in an accredited behavioral health organization of similar size or larger than Cummins.
Knowledge and Skills:
The competencies listed below are representative of the knowledge and skill required to perform this job:
Demonstrated competencies and the ability to implement performance improvement practices in the clinical setting.
Advanced knowledge of clinical standards, best practices, and modalities of treatment in the area overseen.
Expertise in and commitment to internal and external customer service.
Planning, business, financial; and other management skills.
Must possess exceptional interpersonal and written/verbal communication skills, including clinical documentation skills.
Must be able to document services with an electronic clinical record, clearly indicating an understanding of the consumer's medical necessity for each service provided.
Abilities:
The competencies listed below are representative of the abilities required to perform this job:
Ability to maintain ethical behavior in relationship with the consumer.
Ability to work efficiently and as a team member.
Ability to form a collaborative partnership with the consumer.
Ability to demonstrate good judgment and decision-making independent of the need for direct supervision (although subject to review) and written protocols.
Ability to apply knowledge and demonstrate effectiveness when working with consumers (and their family members) with severe and persistent mental illness, significant behavioral issues, addictions, and/or severe emotional disabilities.
Must demonstrate an ability to work in a performance improvement environment as a member of a high-performance work team.
Ability to provide courteous customer service to consumers, community partners and other staff members.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226297-47726.html
Jun 22, 2023
Full time
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Crisis Services.
Job Summary:
The Director of Crisis Services is responsible for leading outpatient crisis services throughout Cummins, consistent with evidence-based practices that are recognized within the behavioral health industry. Working in collaboration with the organization's leadership, the Director of Crisis Services leads program and service development initiatives and ensures the quality and consistency of this division's clinical practices throughout Cummins' service delivery area. In coordination with the organization's leadership, provides direct support and assistance to persons in crisis and the clinical providers working within this division; conducts quality and performance improvement initiatives; and assists colleagues as they develop and implement strategies to meet the needs of persons in crisis and organizational systems that assist persons in crisis.
The Director of Crisis Services provides a combination of clinical knowledge, case management, leadership, supervision, program evaluation and Continuous Quality Improvement (CQI) services to establish, support, continuously improve and maintain a high-performing, high-fidelity crisis team serving consumers in psychiatric, substance use, suicidal, homicidal, or other crises.
The crisis team provides crisis intervention services to diverse individuals, families, and other professionals assisting those in crisis. Utilizing contemporary crisis prevention and intervention evidence-based practices, team members work as a member of an interdisciplinary team that includes Peer Recovery Specialists, Crisis Intervention Specialist, Crisis Intervention Therapists, and community emergency response systems including but not limited to local law enforcement, hospitals, and emergency first responders.
The Director of Crisis Services position may work non-traditional hours as this position is the member of a Crisis Response Team that serves Cummins consumers 24-hours per day, 7 days per week. The position consists of a combination of virtual service and face-to-face service in the community, mindful of safety guidelines and risk mitigation procedures.
The crisis team will utilize the following models and approaches to guide the individual and/or family in a position of crisis to a position of safety, necessary to pursue whole person health including:
Evidence based practice for Assessing and Managing Suicide Response.
Trauma and Shame-informed Treatment.
Motivational Interviewing (MI).
The Wellness and Recovery Model and Approach including the inclusion of Peer Recovery Specialists and community allies in the interdisciplinary team approach.
Person and Family-Centered Treatment Planning (PCTP)
Essential Functions:
Crisis Services Program
Provide clinical feedback and recommendations to treatment teams and crisis system workers in order to optimize effective clinical care to persons with high-risk behaviors.
Oversee the planning, development, and implementation of clinical programs within the area of crisis services. Serve as chair or co-chair of program development task groups and committees related to crisis services program initiatives.
Review, revise, develop, and implement clinical and operational policies, procedures, and processes related to the area of crisis services consistent with the organization's goals and professional standards.
Monitor the delivery of crisis services programs and ensure the programs and services offered contribute to the organization's mission, vision, and values statement.
Assist the crisis team in shift coverage, staffing, scheduling, and other managerial duties as needed or required. Coverage of key crisis positions may be required.
Effectively promote, plan, and collaborate with other organizations to enhance crisis service delivery in Cummins service areas including but not limited to building partnerships with organizations across the crisis service delivery continuum, create/approve marketing materials, participate in and attend community meetings concerning crisis services and/or the continuum of crisis services.
Work with leadership to expand crisis services in Cummins service delivery areas.
Quality Assurance
Conduct oversight of clinical practices and systems related to crisis services, maintaining attentiveness to solutions for needed systemic improvements.
Ensure that appropriate risk management practices are established and carried out within crisis services.
Ensure compliance with the requirements of internal and external policies, ethical standards, procedures, laws, contracts, payers, regulations, accreditation standards, and the organization's corporate compliance plan as related to crisis services.
Provide clinical staffing to crisis staff as needed or required.
Professional Development and Performance Improvement
Design and implement performance improvement initiatives to ensure quality and consistency of care and to meet all other needs and expectations of the organization.
Train, teach and guide clinical providers in the usage and refinement of evidence-based clinical practice related to crisis services, necessary for strong clinical outcomes for persons served.
Establish timely and effective communication with appropriate staff to keep them aware of important corporate information, as well as to receive information and insights from them.
Organizational Leadership
Continuously gather, analyze, and interpret appropriate data from internal and external sources to measure key changes in the business climate, market performance, customer satisfaction, future community needs, and performance of county operations.
Provide regular program reports to key systems within Cummins such as Risk Management and Clinical Policy Performance Improvement Committee.
Participate in community, professional, and other activities to advance the interests of the organization and those it serves.
Ensure that respective organizational areas receive adequate advice, assistance, and service to aid them in attaining corporate and business unit objectives, and to be a source of technical assistance related to this service division.
Training and Development:
Participates in continuing education programs and in-service training on request or in conjunction with developmental and training goals or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided our customers. This individual serves a key role in the development and provision of in-house staff training in the area of crisis services. As appropriate, individual will maintain compliance with Indiana licensure requirements pertaining to continuing education units [CEU's].
Policies and Procedures:
The Clinical Director of Crisis Services is instrumental in developing policies and procedures within the areas overseen. Must have in-depth knowledge of plans and corporate policies and procedures related to the area of crisis services and educate staff about these issues on an ongoing basis. This individual serves as a role model with regard to mission, vision, values, standards, and policy and procedure compliance. This individual will meet all documentation requirements as required by the organization.
Ability to follow corporate guidelines related to personnel policies and procedures and compliance with internal and external standards including:
Will support and demonstrate through his/her actions the philosophy of Cummins Behavioral Health Systems, Inc., as well as its corporate mission, vision, and values;
Will abide by Cummins' policies and procedures, and will meet all documentation requirements.
Comply with internal and external reporting and compliancy requirements, as needed or required, including, the Joint Commission, DMHA, OMPP, OSHA, and other internal/external standards, and adherence to and promotion of the Corporate Compliance Program at Cummins Behavioral Health Systems, Inc.
Education and/or Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the following education/experience is required.
Master's degree in behavioral health, social work, counseling, or other related field, and be licensed in the state of Indiana as an LCSW, LMHC, and/or LMFT, or advanced degree in nursing or related health field.
Extensive clinical and operations experience on a regional /multiple facility level.
Three to five years' experience as a senior clinician and/or administrator in an accredited behavioral health organization of similar size or larger than Cummins.
Knowledge and Skills:
The competencies listed below are representative of the knowledge and skill required to perform this job:
Demonstrated competencies and the ability to implement performance improvement practices in the clinical setting.
Advanced knowledge of clinical standards, best practices, and modalities of treatment in the area overseen.
Expertise in and commitment to internal and external customer service.
Planning, business, financial; and other management skills.
Must possess exceptional interpersonal and written/verbal communication skills, including clinical documentation skills.
Must be able to document services with an electronic clinical record, clearly indicating an understanding of the consumer's medical necessity for each service provided.
Abilities:
The competencies listed below are representative of the abilities required to perform this job:
Ability to maintain ethical behavior in relationship with the consumer.
Ability to work efficiently and as a team member.
Ability to form a collaborative partnership with the consumer.
Ability to demonstrate good judgment and decision-making independent of the need for direct supervision (although subject to review) and written protocols.
Ability to apply knowledge and demonstrate effectiveness when working with consumers (and their family members) with severe and persistent mental illness, significant behavioral issues, addictions, and/or severe emotional disabilities.
Must demonstrate an ability to work in a performance improvement environment as a member of a high-performance work team.
Ability to provide courteous customer service to consumers, community partners and other staff members.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226297-47726.html
Human Resources Director
Number of vacancies: 1
Salary Range: $82,000-$90,000 Based on Qualifications
The Executive Ethics Commission (EEC) of the State of Illinois seeks applicants for the position of Human Resources Director. The EEC promotes ethics in public service and ensures that the State's business is conducted with efficiency, transparency, fairness, and integrity. The Commission's activities range from overseeing annual ethics training to enforcing the Ethics Act for all employees of the executive branch of State government. The EEC also provides independent oversight of the procurement process. The EEC is a nine-member commission. Five commissioners are appointed by the Governor, and one commissioner each is appointed from the Attorney General, Secretary of State, Comptroller, and Treasurer.
The staff members of the Executive Ethics Commission are dedicated public servants focused on providing exceptional service and valuable results to the people we serve. The Human Resources Director is joining the agency as the new Executive Director continues to modernize the agency’s operations. The ideal candidate will serve as a dynamic leader who aligns and executes HR strategy to contribute to the agency’s success. This role will be instrumental in shaping the agency’s culture, supporting agency strategies, and developing a talent pipeline necessary to make an impact.
The ideal candidate will be a process-driven individual with strong hands-on experience creating strategy and aligning policies, programs, and practices with industry best practices and applicable laws. Individuals who can navigate complex challenges and think and plan strategically, while balancing the rules of human resources with humanity, compassion, and care for our team. We are looking for a dependable person who meets commitments and is committed to professional development. We endeavor to own our decisions and our mistakes but celebrate our achievements.
The Human Resources Director will guide and coordinate the implementation of policies and manage the services, practices, and programs of the Human Resources Unit. The Director will also ensure human resource practices, objectives, policies, and procedures utilized within the EEC are compliant with applicable laws, rules, and regulations, and applicable executive orders.
Responsibilities of the Human Resources Director include:
Lead a Human Resources team focused on driving accountability.
Manage and administer the various HR functions such as policy development and implementation, recruitment, compensation, learning and development, employee relations, personnel file management, record keeping, as well as compliance.
Communicate, model, and enforce agency values.
Respond to employees regarding employee relation issues.
Advise department managers on all personnel matters, including employee relation issues; Performance, Growth and Achievement Plan (PGAP); wage and salary reviews; and other employment matters.
Develop, manage, and conduct new employee orientation and manager training.
Own the talent management life cycle with proactive workforce planning, talent acquisition, performance management, organizational design, and employee experience.
Provide direction and consultation on emerging trends and evolving recruiting practices for talent.
Develop and utilize metrics and reports to ensure productivity and effectiveness of recruiting efforts.
Ensure a safe work environment.
Support the agency by assisting with the creation and implementation of Diversity, Equity and Inclusion initiatives and action plans.
Manager and direct the HR Representative and other junior members of the HR team.
Develop and maintain a strong, interactive relationship with all HR team members, as well as assist with their professional development.
Serve as State Retirement Coordinator, Group Insurance Representative, Family Medical Leave Act (FMLA) Coordinator, and American with Disabilities Act (ADA) Coordinator.
Coordinate the planning and host the EEC All Employee Bi-Annual Forum.
Serve as administrator of the electronic Central Time and Attendance System (CTAS) and eTime; establish and maintain electronic employee timekeeping records through CTAS and eTime; oversee submission of and maintain hard-copy timekeeping records for employees unable to participate in CTAS and eTime.
Provide support to the Office Administrator with payroll.
Ensures human resource practices, objectives, policies, and procedures utilized within the EEC are compliant with applicable laws, rules, and policies by researching laws and statutes, and implementing and updating practices, policies and procedures as needed.
Manage special projects as needed and all other tasks or activities needed for the achievement of agency goals.
Minimum Requirements:
To become a part of this energetic and exceptional organization the Human Resources Director must possess the following qualifications and skills:
Bachelor’s degree
7+ years of progressive Human Resources experience with evidence of aligning HR strategy to business strategies.
Extensive knowledge of human resources as well as laws, rules, policies, and best practices regarding human resources.
Extensive demonstrated knowledge of Microsoft Office applications as well as working knowledge of video conferencing software such as WebEx, Teams, and/or Zoom.
Demonstrated ability to exercise sound judgment and discretion.
Ability to maintain objectivity and confidentiality while addressing employee and agency issues.
Excellent interpersonal skills and ability to maintain cooperative working relationships.
Ability to communicate well, both verbally and written.
Proven leadership, project management, and time management skills.
Strong functional leadership with team skills to support the agency’s needs.
Solid business acumen, management reporting, and problem-solving skills.
Preferred Requirements:
Bachelor’s degree or higher in Human Resources or a related field.
8+ years of progressive Human Resources experience with evidence of aligning HR strategy to business strategies.
Evidence of continued education regarding Human Resources.
Demonstrated ability to use Human Resource information applications and learn HCM and SAP
Human Resources Certification.
Evidence of intermediate + knowledge of Microsoft Office applications (including but not limited to Word, Excel, Forms, Lists, Planner etc.)
Office Information The Human Resources Director will report to the Chief Counsel of Human Resources/Senior Counsel. The HR Director will work in a collaborative environment, interacting with state employees and the public via email, mail, telephone, WebEx, Zoom, Microsoft Teams, and in person. The work location is an office setting, requiring business casual or business dress attire.
Address: 401 South Spring Street, William Stratton Building, Room 515
Springfield, Illinois 62706
Work hours: This is a full-time position with a work week consisting of 37 ½ hours per work during normal business hours.
Benefits: This position is eligible to be a member of the State of Illinois Group Insurance program with generous health, dental, vision, and life insurance coverage options. Additionally, this position will earn 12 paid sick days per calendar year, a minimum of 10 paid vacation days per calendar year, 3 paid personal days per calendar year, and 12 paid state holidays per calendar year, prorated based on start date.
This is a non-code position. This position is not subject to collective bargaining and does not require a current grade from Central Management Services.
Agency Contact: Executive Ethics Commission Human Resources Office: EEC.HR@illinois.gov
How to Apply: Email a resume and cover letter to EEC.HR@illinois.gov by 4:30pm on Friday, April 5, 2021.
NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire.
The Executive Ethics Commission is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, State agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the State provide reasonable accommodations upon request by individuals participating in all steps of the employment process. Please contact the Human Resources Office with requests for reasonable accommodations. The Equal Employment Opportunity / American with Disabilities Act Officer is responsible for ensuring compliance with these laws. Any issues or concerns should be addressed to the EEO/ADA Officer at 401 S. Spring St, Room 515, Springfield, Illinois, 62706, or by calling (217) 558-1393.
Mar 22, 2021
Full time
Human Resources Director
Number of vacancies: 1
Salary Range: $82,000-$90,000 Based on Qualifications
The Executive Ethics Commission (EEC) of the State of Illinois seeks applicants for the position of Human Resources Director. The EEC promotes ethics in public service and ensures that the State's business is conducted with efficiency, transparency, fairness, and integrity. The Commission's activities range from overseeing annual ethics training to enforcing the Ethics Act for all employees of the executive branch of State government. The EEC also provides independent oversight of the procurement process. The EEC is a nine-member commission. Five commissioners are appointed by the Governor, and one commissioner each is appointed from the Attorney General, Secretary of State, Comptroller, and Treasurer.
The staff members of the Executive Ethics Commission are dedicated public servants focused on providing exceptional service and valuable results to the people we serve. The Human Resources Director is joining the agency as the new Executive Director continues to modernize the agency’s operations. The ideal candidate will serve as a dynamic leader who aligns and executes HR strategy to contribute to the agency’s success. This role will be instrumental in shaping the agency’s culture, supporting agency strategies, and developing a talent pipeline necessary to make an impact.
The ideal candidate will be a process-driven individual with strong hands-on experience creating strategy and aligning policies, programs, and practices with industry best practices and applicable laws. Individuals who can navigate complex challenges and think and plan strategically, while balancing the rules of human resources with humanity, compassion, and care for our team. We are looking for a dependable person who meets commitments and is committed to professional development. We endeavor to own our decisions and our mistakes but celebrate our achievements.
The Human Resources Director will guide and coordinate the implementation of policies and manage the services, practices, and programs of the Human Resources Unit. The Director will also ensure human resource practices, objectives, policies, and procedures utilized within the EEC are compliant with applicable laws, rules, and regulations, and applicable executive orders.
Responsibilities of the Human Resources Director include:
Lead a Human Resources team focused on driving accountability.
Manage and administer the various HR functions such as policy development and implementation, recruitment, compensation, learning and development, employee relations, personnel file management, record keeping, as well as compliance.
Communicate, model, and enforce agency values.
Respond to employees regarding employee relation issues.
Advise department managers on all personnel matters, including employee relation issues; Performance, Growth and Achievement Plan (PGAP); wage and salary reviews; and other employment matters.
Develop, manage, and conduct new employee orientation and manager training.
Own the talent management life cycle with proactive workforce planning, talent acquisition, performance management, organizational design, and employee experience.
Provide direction and consultation on emerging trends and evolving recruiting practices for talent.
Develop and utilize metrics and reports to ensure productivity and effectiveness of recruiting efforts.
Ensure a safe work environment.
Support the agency by assisting with the creation and implementation of Diversity, Equity and Inclusion initiatives and action plans.
Manager and direct the HR Representative and other junior members of the HR team.
Develop and maintain a strong, interactive relationship with all HR team members, as well as assist with their professional development.
Serve as State Retirement Coordinator, Group Insurance Representative, Family Medical Leave Act (FMLA) Coordinator, and American with Disabilities Act (ADA) Coordinator.
Coordinate the planning and host the EEC All Employee Bi-Annual Forum.
Serve as administrator of the electronic Central Time and Attendance System (CTAS) and eTime; establish and maintain electronic employee timekeeping records through CTAS and eTime; oversee submission of and maintain hard-copy timekeeping records for employees unable to participate in CTAS and eTime.
Provide support to the Office Administrator with payroll.
Ensures human resource practices, objectives, policies, and procedures utilized within the EEC are compliant with applicable laws, rules, and policies by researching laws and statutes, and implementing and updating practices, policies and procedures as needed.
Manage special projects as needed and all other tasks or activities needed for the achievement of agency goals.
Minimum Requirements:
To become a part of this energetic and exceptional organization the Human Resources Director must possess the following qualifications and skills:
Bachelor’s degree
7+ years of progressive Human Resources experience with evidence of aligning HR strategy to business strategies.
Extensive knowledge of human resources as well as laws, rules, policies, and best practices regarding human resources.
Extensive demonstrated knowledge of Microsoft Office applications as well as working knowledge of video conferencing software such as WebEx, Teams, and/or Zoom.
Demonstrated ability to exercise sound judgment and discretion.
Ability to maintain objectivity and confidentiality while addressing employee and agency issues.
Excellent interpersonal skills and ability to maintain cooperative working relationships.
Ability to communicate well, both verbally and written.
Proven leadership, project management, and time management skills.
Strong functional leadership with team skills to support the agency’s needs.
Solid business acumen, management reporting, and problem-solving skills.
Preferred Requirements:
Bachelor’s degree or higher in Human Resources or a related field.
8+ years of progressive Human Resources experience with evidence of aligning HR strategy to business strategies.
Evidence of continued education regarding Human Resources.
Demonstrated ability to use Human Resource information applications and learn HCM and SAP
Human Resources Certification.
Evidence of intermediate + knowledge of Microsoft Office applications (including but not limited to Word, Excel, Forms, Lists, Planner etc.)
Office Information The Human Resources Director will report to the Chief Counsel of Human Resources/Senior Counsel. The HR Director will work in a collaborative environment, interacting with state employees and the public via email, mail, telephone, WebEx, Zoom, Microsoft Teams, and in person. The work location is an office setting, requiring business casual or business dress attire.
Address: 401 South Spring Street, William Stratton Building, Room 515
Springfield, Illinois 62706
Work hours: This is a full-time position with a work week consisting of 37 ½ hours per work during normal business hours.
Benefits: This position is eligible to be a member of the State of Illinois Group Insurance program with generous health, dental, vision, and life insurance coverage options. Additionally, this position will earn 12 paid sick days per calendar year, a minimum of 10 paid vacation days per calendar year, 3 paid personal days per calendar year, and 12 paid state holidays per calendar year, prorated based on start date.
This is a non-code position. This position is not subject to collective bargaining and does not require a current grade from Central Management Services.
Agency Contact: Executive Ethics Commission Human Resources Office: EEC.HR@illinois.gov
How to Apply: Email a resume and cover letter to EEC.HR@illinois.gov by 4:30pm on Friday, April 5, 2021.
NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire.
The Executive Ethics Commission is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, State agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the State provide reasonable accommodations upon request by individuals participating in all steps of the employment process. Please contact the Human Resources Office with requests for reasonable accommodations. The Equal Employment Opportunity / American with Disabilities Act Officer is responsible for ensuring compliance with these laws. Any issues or concerns should be addressed to the EEO/ADA Officer at 401 S. Spring St, Room 515, Springfield, Illinois, 62706, or by calling (217) 558-1393.
Consistently named one of the top D.C. start-ups to watch since 2016, Quorum builds software that helps public affairs professionals work smarter and move faster. Our philosophy is people-first, whether we're supporting team members in their careers or prioritizing our clients with a best-in-class customer success program. Quorum's clients use our tools to bring a modern approach to advocacy work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and more than a dozen countries.
As a Customer Account Executive , you will contribute to the overall growth of the company by driving expansion sales with existing clients. You will work closely with Quorum’s Customer Success Managers to identify cross-sell targets in their portfolios. Then, communicate directly with clients to uncover and understand their individual needs, recommend solutions to solve those challenges, and execute on contracts to achieve your revenue target.
This role includes responsibility for expansion sales to potential clients. This role does not include responsibility for renewals for existing clients and/or new logo sales to potential clients.
The Customer Account Executive will report directly to the Director of Emerging Markets and will be part of a new team dedicated exclusively to client expansion. This is an excellent opportunity for an entrepreneurial sales executive who wants to help build a new sales function.
What You'll Do
First Week: You'll learn the history of Quorum, get introduced to colleagues inside the Customer Success team and start learning our culture. You and your manager will review a comprehensive onboarding plan that will address the product and market knowledge you need to work with Quorum clients. You will also be introduced to the Expansion Sales Playbook along with other relevant sales systems and assets (Salesforce, etc). Finally, your manager will outline expectations for lead and opportunity conversion required to meet your sales targets.
First Month: You will participate in sales training to build a fundamental understanding of Quorum’s products, primary value propositions and use cases, and buyer personas. You will shadow demos with potential clients and trainings with current clients. During this time you will gain an intimate knowledge of the Quorum sales process and begin reviewing the existing sales pipeline for your portfolio of clients.
First Six Months: After successfully completing sales onboarding, you will assume full cross sell responsibilities for clients within your portfolio, converting leads created by Customer Success Managers along with executing your own prospecting to uncover new cross sell opportunities. With the help of the customer success management team, customer success operations and marketing assets you will be expected to build and manage your pipeline.
First Year: You will demonstrate mastery of the Quorum products and lead a healthy pipeline to achieve annuals sales quotas. Success in the role requires proving yourself a partner both to the customer success management team and to Quorum’s clients.
About You
You want to make a meaningful impact on the growth of a startup and have experience selling a multi-product Software-as-a-Service (SaaS) solution
You take pride in having a proven track record of meeting and exceeding revenue targets
You have experience selling a product with an average sales price (ASP) of at least $5,000 in annual recurring revenue
You believe that revenue growth derives from demonstrating recurring value to the customer and have used a consultative or value-based sales approach. (Bonus points: You’ve studied and practiced Challenger Sales methodology!)
You are enthusiastic about public policy and/or politics—as evidenced by either prior work history or a motivation to join the Quorum team
You identify as a metrics-driven, hungry, and ethical professional
You want to make valuable contributions to a growing team, and plan to do so by consistently reflecting on your strengths and weaknesses, shifting behavior to improve the quality of your work, broadcasting what’s working to your colleagues, and seeking guidance/coaching in areas of growth
You are looking forward to working in a fast-paced environment where you can contribute to the development and implementation of new processes, and have a strong sense of belonging at a growing startup
You will stand out as a candidate if you are able to discover and articulate business and personal pain points when engaging prospects in casual conversation
You’re a rockstar if you are skilled at examining a sales pipeline and adapting behavior based on self-identified pipeline performance metrics
About the Business Development Team
We are proud to be the engine of growth for our company year over year without the need for outside investment
Our team is dedicated to building and growing a remarkable company. Working at Quorum on the business development team is a unique and particularly fulfilling experience because each team member not only has a direct impact on our year over year growth rates but also, contributes to our culture of building the business we’d want to do business with
We are dedicated to recommending the best possible solution for the challenges prospects identify and having an honest discourse with our buyer
We take pride in earning the trust of our market through an intentionally respectful approach to competition
We regularly provide peer-to-peer feedback and coaching for one another to ensure the success of our team
We work hard to foster an ambitious and supportive environment, where discourse and peer-to-peer accountability help drive personal and professional growth
We are curious, hardworking, and pursue our goals with perseverance and passion
We are searching for high-energy Account Executives who can recognize opportunities, articulate professional and personal obstacles, and turn leads into long-lasting partnerships
Our Work Environment
We usually work in a vibrant, sunlit space in our modern, open concept office . During the COVID-19 health crisis, most of our team members are working from home in locations around the world. Team members will have the option to work from home until at least June 1, 2021. Those that feel safe re-entering the office earlier can apply to be part of a pilot re-entry program. All candidates need to be willing and able to relocate to the Washington DC area in 2021
Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots
Our team loves to spend time doing fun things outside of the office, which we call Quorum Fun events . Past Quorum Fun events have included apple picking, yoga, and wine tasting
If you'd like to have a big impact at a fast-growing company that is changing the way the advocacy process works, drop us a line. We'd love to talk to you!
Compensation Structure
On Target Earnings (OTE): $80,000 (OTE Varies Based on Sales Quota)
Compensation Mix: 60% Base | 40% Sales Incentive Compensation
Sales incentive compensation is comprised of commissions and a Customer Success team bonus
Benefits: Stock options, 401(k) match, health/dental, 12-weeks paid maternity/paternity/adoption/fostering leave, unlimited PTO, and more.
Quorum Is Working to Advance Pay Equity: What Does That Mean For You? In an effort to continue to build a diverse and inclusive work environment that advances pay equity , Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Account Executive role cannot negotiate Quorum’s base salary offer.
Here’s our promise to you:
We will not ask you what you are currently earning.
We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.
If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources: Project Include , AAUW , Ministry for Women , Magoosh .
Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.
Jan 25, 2021
Full time
Consistently named one of the top D.C. start-ups to watch since 2016, Quorum builds software that helps public affairs professionals work smarter and move faster. Our philosophy is people-first, whether we're supporting team members in their careers or prioritizing our clients with a best-in-class customer success program. Quorum's clients use our tools to bring a modern approach to advocacy work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and more than a dozen countries.
As a Customer Account Executive , you will contribute to the overall growth of the company by driving expansion sales with existing clients. You will work closely with Quorum’s Customer Success Managers to identify cross-sell targets in their portfolios. Then, communicate directly with clients to uncover and understand their individual needs, recommend solutions to solve those challenges, and execute on contracts to achieve your revenue target.
This role includes responsibility for expansion sales to potential clients. This role does not include responsibility for renewals for existing clients and/or new logo sales to potential clients.
The Customer Account Executive will report directly to the Director of Emerging Markets and will be part of a new team dedicated exclusively to client expansion. This is an excellent opportunity for an entrepreneurial sales executive who wants to help build a new sales function.
What You'll Do
First Week: You'll learn the history of Quorum, get introduced to colleagues inside the Customer Success team and start learning our culture. You and your manager will review a comprehensive onboarding plan that will address the product and market knowledge you need to work with Quorum clients. You will also be introduced to the Expansion Sales Playbook along with other relevant sales systems and assets (Salesforce, etc). Finally, your manager will outline expectations for lead and opportunity conversion required to meet your sales targets.
First Month: You will participate in sales training to build a fundamental understanding of Quorum’s products, primary value propositions and use cases, and buyer personas. You will shadow demos with potential clients and trainings with current clients. During this time you will gain an intimate knowledge of the Quorum sales process and begin reviewing the existing sales pipeline for your portfolio of clients.
First Six Months: After successfully completing sales onboarding, you will assume full cross sell responsibilities for clients within your portfolio, converting leads created by Customer Success Managers along with executing your own prospecting to uncover new cross sell opportunities. With the help of the customer success management team, customer success operations and marketing assets you will be expected to build and manage your pipeline.
First Year: You will demonstrate mastery of the Quorum products and lead a healthy pipeline to achieve annuals sales quotas. Success in the role requires proving yourself a partner both to the customer success management team and to Quorum’s clients.
About You
You want to make a meaningful impact on the growth of a startup and have experience selling a multi-product Software-as-a-Service (SaaS) solution
You take pride in having a proven track record of meeting and exceeding revenue targets
You have experience selling a product with an average sales price (ASP) of at least $5,000 in annual recurring revenue
You believe that revenue growth derives from demonstrating recurring value to the customer and have used a consultative or value-based sales approach. (Bonus points: You’ve studied and practiced Challenger Sales methodology!)
You are enthusiastic about public policy and/or politics—as evidenced by either prior work history or a motivation to join the Quorum team
You identify as a metrics-driven, hungry, and ethical professional
You want to make valuable contributions to a growing team, and plan to do so by consistently reflecting on your strengths and weaknesses, shifting behavior to improve the quality of your work, broadcasting what’s working to your colleagues, and seeking guidance/coaching in areas of growth
You are looking forward to working in a fast-paced environment where you can contribute to the development and implementation of new processes, and have a strong sense of belonging at a growing startup
You will stand out as a candidate if you are able to discover and articulate business and personal pain points when engaging prospects in casual conversation
You’re a rockstar if you are skilled at examining a sales pipeline and adapting behavior based on self-identified pipeline performance metrics
About the Business Development Team
We are proud to be the engine of growth for our company year over year without the need for outside investment
Our team is dedicated to building and growing a remarkable company. Working at Quorum on the business development team is a unique and particularly fulfilling experience because each team member not only has a direct impact on our year over year growth rates but also, contributes to our culture of building the business we’d want to do business with
We are dedicated to recommending the best possible solution for the challenges prospects identify and having an honest discourse with our buyer
We take pride in earning the trust of our market through an intentionally respectful approach to competition
We regularly provide peer-to-peer feedback and coaching for one another to ensure the success of our team
We work hard to foster an ambitious and supportive environment, where discourse and peer-to-peer accountability help drive personal and professional growth
We are curious, hardworking, and pursue our goals with perseverance and passion
We are searching for high-energy Account Executives who can recognize opportunities, articulate professional and personal obstacles, and turn leads into long-lasting partnerships
Our Work Environment
We usually work in a vibrant, sunlit space in our modern, open concept office . During the COVID-19 health crisis, most of our team members are working from home in locations around the world. Team members will have the option to work from home until at least June 1, 2021. Those that feel safe re-entering the office earlier can apply to be part of a pilot re-entry program. All candidates need to be willing and able to relocate to the Washington DC area in 2021
Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots
Our team loves to spend time doing fun things outside of the office, which we call Quorum Fun events . Past Quorum Fun events have included apple picking, yoga, and wine tasting
If you'd like to have a big impact at a fast-growing company that is changing the way the advocacy process works, drop us a line. We'd love to talk to you!
Compensation Structure
On Target Earnings (OTE): $80,000 (OTE Varies Based on Sales Quota)
Compensation Mix: 60% Base | 40% Sales Incentive Compensation
Sales incentive compensation is comprised of commissions and a Customer Success team bonus
Benefits: Stock options, 401(k) match, health/dental, 12-weeks paid maternity/paternity/adoption/fostering leave, unlimited PTO, and more.
Quorum Is Working to Advance Pay Equity: What Does That Mean For You? In an effort to continue to build a diverse and inclusive work environment that advances pay equity , Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Account Executive role cannot negotiate Quorum’s base salary offer.
Here’s our promise to you:
We will not ask you what you are currently earning.
We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.
If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources: Project Include , AAUW , Ministry for Women , Magoosh .
Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.