Bilingual Contact Center Representative

Position Details – Bi-lingual Contact Center Representative I

Grade: 4 (Hourly/ Non-Exempt) 

Compensation: Compensation:  $14.75-16.00 per hour + quarterly incentive based on performance 

Cinfed Credit Union is a progressive, $480 mm credit union, headquartered in Cincinnati, Ohio. We have an excellent opportunity for an individual who enjoys helping people and thrives in a friendly and professional work environment. 

The credit union is searching for a Bi-lingual Contact Center Representative based in Cincinnati, OH at the Oakley Headquarters. 

Our Contact Center Professionals focus on accuracy, developing professional business relations with members, and actively promoting the credit union’s products and services. 

The ideal candidate will possess excellent customer service/retail skills, strong organizational skills and attention to detail, and a professional demeanor. A high school education or equivalent education is required; must be proficient in computer applications; possess good math skills; fluent in both English and Spanish; and possess a significant level of trust and diplomacy. At least six months of similar or related experience is required. 

Cinfed Credit Union offers competitive pay, benefits, and 30 days of paid training. The company has been rated a Top Workplace for the last four consecutive years. 

Pre-employment background (credit, criminal, and drug) check required. 

An Equal Opportunity – Affirmative Action Employer M/F/D/V