Inside Sales Associate

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

Position Description

Our Inside Sales Associates follow the Grainger sales process to influence sales for mid-sized customers, while driving profitable revenue growth for 1.9 million in sales. They manage between 250-300 customers and are responsible for building relationships to help improve their business operations.

Principal Duties & Responsibilities

• Maximizes Results by Driving for Sales Goal Achievement- Continually pushes self and utilizes that to focus on tactics which will produce positive sales results
• Effective Communication and Listening Skills- Takes an adaptive communication approach based on customer audience
• Demonstrates Commitment to Building Customer Relationships- Understands the customers' needs and objectives and remains alert and responsive to changing customer needs
• Planning & Organizing Work Management- Leverages time management skills to maximize customer facing time
• Demonstrates Sales Ability- Prioritizes opportunities by determining when (if) the buying decision will take place
• Demonstrates Perseverance- Utilizes objection handling skills to overcome customer concerns and close sales opportunities
• Demonstrates Learning Agility- Makes a conscious effort for self-improvement and skill development

Position Requirements:

Preferred Education & Experience

• Undergraduate degree preferred
• High school diploma or equivalent (required)
• Track record of over-achieving goals
• Strong phone presence and agility to spend 50% or more of the day working with customers over the phone.
• Excellent verbal and written communications skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to rapidly build knowledge of Grainger’s offers
• A high level of integrity, and resilient temperament
• Strong capacity to use and learn technology; Experience using a CRM a plus

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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