CUSTOMER CARE BANKER
Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.
REPORTING RELATIONSHIP AND SCOPE
This position reports directly to the Customer Care Manager.
This position reports indirectly to the EVP of Customer Experience.
FLSA STATUS
This position is classified as Non-Exempt under the FLSA.
OVERVIEW
The purpose of this position is to:
ESSENTIAL JOB FUNCTIONS
EQUIPMENT USE, PHYSICAL & MENTAL DEMANDS, AND WORKING CONDITIONS
Frequency: (R) Rarely 0-15%; (O) Occasionally (16-45%); (F) Frequently (46-100%)
EQUIPMENT USE
Telephones-F
Copier/Fax Machine-F
Computer-F
PHYSICAL & MENTAL DEMANDS
Light to Medium work-Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.
Stooping/Crouching-O
Standing/Walking-O
Sitting-F
Pushing/Pulling/Lifting-O
Fingering/Grasping-F
Repetitive Motions-F
Talking/Hearing-F
Reading/Writing-F
Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.
Interpreting Data-F
Problem Solving-F
Making Decisions-F
Organizing-F
WORKING CONDITIONS
Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F
Worker is subject to outside environmental conditions when traveling to branches/departments, bank events or required bank meetings and training sessions -O
Worker is subject to local travel when traveling to branches/departments, bank events, or required bank meetings and training sessions -O
The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Revised 1/2020
PointBank is an independent, locally owned bank that has been serving the Denton County community since 1884—over 130 years! Currently, we have nine branches conveniently located throughout the county.
We at PointBank would like to invite you to try out our many banking services. There are many reasons why we believe you will enjoy banking with us. Here are just a few:
Our Strength
We are here for you today — and tomorrow. We’ve been providing banking services since 1884.
Our People
All PointBank representatives are courteous, friendly and helpful, and our personal bankers are able to assist you with all of your banking needs.
Our Products and Services
We have full service banking including:
Our Convenience
PointBank has nine convenient locations with depository ATMs to serve our community.
Our Legacy
We have been a locally owned, independent Denton County bank since 1884. We know the area and the people. We make decisions here at home — not in some other state.