Communication System Support Analyst
- Oregon Health Authority
- Salem, OR
- Dec 04, 2020
Job Description
The Oregon Health Authority has a fantastic opportunity for a System Support Analyst with experience supporting remote communications to join an excellent team, support key remote systems and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 6.
Due to the COVID-19 Pandemic, this position will start off fully remote with a possibility of returning to a physical office in the future.
WHAT YOU WILL DO!
As a Communication System Support Analyst, you will be part of the Collaborative Communications Unit. You will be responsible for providing administrator-level support for mobile service management (MSM) systems and advanced support for remote connectivity and other communication functions supported by the work unit.
In this role, your responsibilities will also include MSM user and system administration, ordering portal configurations, advanced device/service troubleshooting, advanced customer service/assistance/support, mobile service data administration, data analysis and reporting, and serve as the primary liaison with the Telecom Expense Management and portal vendor.
Additionally, you will provide troubleshooting, triage, and problem management support for virtual private network (VPN), Citrix, and other remote connectivity solutions supported by the unit.
WHAT WE ARE LOOKING FOR:
- (a) Five (5) years of information systems experience in Systems Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Three (3) years of information systems experience in Systems Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience Systems Support. OR (d) A Master’s degree or higher in Information Technology, Computer Science, or a related field.
- Experience providing operational system administration, configuration, and monitoring of integrated mobile service management platforms.
- Experience providing advanced end-user support to mobile device users.
- Experience creating and maintaining end-user device setup and configuration instructions.
- Experience with Apple iOS configuration, Apple Enterprise Device/App Management (DEP/VPP).
- Experience supporting devices with Mobile Device Management Systems (Maas360/Intune).
- Experience creating and maintaining mobile service management procedures and policies.
- Experience troubleshooting mobile device connectivity to Microsoft Office Services (on-premise/O365).
- Experience with basic scripting and/or automation using Microsoft PowerShell.
- Experience with Microsoft SQL Server and generating SQL queries and general reports/spreadsheets.
- Experience with Virtual Private Networks (VPNs), Citrix Remote Desktop/PC, and/or other remote connectivity tools and platforms.
- Excellent written and verbal communication and presentation skills.
- Strong listening skills.
- Ability to build and maintain business relationships.
- Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU.
The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here, to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Occupations
URL
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/Communication-System-Support-Analyst_REQ-53771
Salary
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The Oregon Health Authority is modernizing and expanding their IT infrastructure and currently has a fantastic opportunity for a Project Manager with IT experience to join an excellent team and work to advance their IT operations.
What you will do:
As a Senior IT Project Manager, you will develop and manage the execution of comprehensive or high-risk project plans, budgets, schedules and controls from project initiation to project close-out.
This position offers you the opportunity to lead the decision-making process throughout the Oregon Health Authority and Department of Human Services for the detailed requirements, design, testing and start-up operations related to the development and implementation efforts of achieving the long term goals of the customer agency.
What's in it for you?
Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are a Project Manager with IT experience, don't delay, apply today!
MINIMUM QUALIFICATIONS:
Seven years of professional project management experience that included leading and managing discrete projects from initiation and planning through closure and evaluation.
OR
An Oregon Project Management Associate Certification or Project Management Professional Certification awarded by the Project Management Institute AND six years professional project management experience that included leading and managing discrete projects from initiation and planning through to closure and evaluation.
A Bachelor's degree in Business Administration, Management, Public Administration or a closely related field may substitute for three years of the experience. An advanced degree may substitute for an additional year of experience.
REQUESTED SKILLS:
- Experience managing large complex multi-million dollar projects that involved implementing COTS, developing custom software solutions and/or organizational transformations.
- Ability to successfully apply project management knowledge in ambiguous and unique circumstances while managing a cross-functional team with internal matrix resources and external contractors.
- 5 or more years of Project Management experience in the last 7 years that included using project management best practices and standard methodologies such as PMI (PMBOK), PRINCE 2, etc.
- Proven success in navigating complex organizations with loosely defined structures and boundaries.
- Proven ability to recognize and anticipate emerging project risks and business priorities and to address those developments through risk mitigation, contingency plans and communication strategies.
- Management experience in risk mitigation and project stewardship.
- Experience in promoting a culturally competent and diverse work environment.
TO APPLY:
Please follow the link below to submit an application.