Senior Director of Programs

Department: Programs

Reports to: Vice President, Chief Operating Officer

Employment Status Classification: Full Time Salary

Job Description Summary

Collaborate with the executive team in setting and guiding departmental/program goals and strategies while providing oversight and support to the directors and staff who contribute to and manage vital programs for CHN. The Senior Director of Programs will directly supervise the Directors of Covid Eviction Rental Assistance, Short-term Housing Programs, Long-term Housing Programs, Housing Resources and Clinical Services. To ensure programs run smoothly and efficiently, the Senior Director also works closely with Development, Finance and Executive Leadership to continuously improve and expand the services offered through the pursuance of grant opportunities and monitoring of program outcomes.

Essential Functions:  

• PEOPLE MANAGEMENT: Management of 4-5 departmental directors
  • Provide guidance and support for directors as department leads.
  • Provide leadership coaching and performance management (through motivation, interpersonal communication and empowerment)
  • Lead organizational and departmental communications.
  • Provide person-centered service through a trauma informed lens to program participants and staff through expression of CHN values.
• OPERATIONAL MANAGEMENT: Oversee the achievement of program goals:
  • Lead goal setting and monitor outcome achievement, including oversight of reporting requirements for all programs, working in tandem with staff, management, and quality management.
  • Provide management of monitoring programs against budgets: Oversees program financial accountability and controls, ensures appropriate fiscal controls are in place to meet statutory and contract compliance and integrity.
  • Utilize data for ongoing program planning, staffing and program development.
  • Ensure all activities comply and integrate with standards set for CHN contracts.
  • Oversee HUD/Michigan State Housing Development Authority program administration, ensuring compliance with applicable regulations and standards.
  • Provide assistance and support to all programs, program participants, and staff when situations arise with complex needs or it is indicated that other partners need to be called upon to assist and collaborate.
• STRATEGIC LEADERSHIP: Internal and external strategic leadership
  • Internal Strategic Leadership
    • Oversee departmental and organizational growth (goal setting, new grants, collaboration with staff.
    • Contribute to strategic planning and program development.
    • Plan, develop and implement strategies for program management and development that align with the CHN work plan, within agreed upon budgets.
    • Work with Development on future program planning as well as to explore new funding streams for existing/developing programs that will further the mission of CHN.
    • Participate in implementing CHN’s plan to foster greater diversity, equity and inclusion within CHN’s board, staff, programs and policies.
    • Participate on CHN Program and Policy board committee.

• External Strategic Leadership
  • Cultivate and maintain collaborative relationships with key stakeholders.
  • Represent on boards in community.
  • Represent CHN externally to further program and fund development success and promote best practices and system change.
• Other duties as assigned by executive leadership.

Qualifications/Requirements:

PEOPLE AND OPERATIONAL MANAGEMENT

7-10+ years' experience in human services nonprofit management

• Direct and comprehensive people management
• Successful management of complex budgets
• Adept at internal and external communication
• Skilled at program goal setting, implementation, monitoring and reporting.
• Knowledge of federal, state and local housing regulations and guidelines, including Uniform Grant Guidance and single audit/monitoring.

EDUCATION

A Master’s Degree in clinical social work, public administration, or related degree is strongly preferred. Bachelor’s Degree combined with relevant experience may be acceptable. Licensure as social worker with the State of Michigan preferred.

LEADERSHIP

• Demonstrated ability to be a personal representative of CHN’s Core Values: Inclusion, Integrity, Innovation, Passion.
• Excellent interpersonal skills and ability to work collaboratively and effectively internally and externally with individuals of diverse backgrounds and in diverse positions of authority and responsibility.
• Quality communication (written and oral) and presentation skills for multiple and diverse audiences; a capable facilitator
• Advanced organization and management skills, as well as strategic thinking.
• Ability to make well-reasoned decisions within the team framework and in the best interests of CHN for both the present and the future.
• Leadership initiative with skills promoting creativity and innovation; systems thinking.

During the pandemic, this position will be remote, with the occasional need for on-site work. When the office re-opens for regular business activities, this position will be on-site at our Troy office, full time.

Transportation Requirements:  Access to reliable transportation, possession of a valid driver’s license, and maintenance of automobile insurance coverage that meets minimum organization requirements (100/300/100 coverage). CHN reserves the right to require a motor vehicle record check with respect to any employee where driving is an essential function of the position.

Physical Demands:

While performing the functions of this job, the position is both sedentary and at times requires the ability to be active including standing, bending, lifting and/or arranging files, office products and supplies and may require employee to periodically stand on a short step stool to access files and boxes.