Credit Processor

  • UniversalCIS
  • Broomall, Pennsylvania, United States
  • Apr 06, 2021
Full time Customer Service

Job Description

The Customer Service Representative (CR) is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the customer service department. 

 

ESSENTIAL FUNCTIONS:

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate based on business needs at its discretion.

                                              

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Analyzes incoming electronic and telephonic information and requests
  • Provides timely and accurate information to incoming customer calls/electronic requests.
  • Processes supplements, rapids and simulators on a timely basis. Minimum Daily Production requirements are as follows:
  • Supplement Team: 25 Supplements and 5 Incoming Phone Calls Per Regular Shift, depending on nature of customer request.
  • Phone Team: 50 Phone Calls and 5 Supplements Per Regular Shift, depending on nature of customer request.
  • Follows all workflows and documents all actions in proprietary system
  • Answers incoming phone calls within 3 rings.
  • Assists other team members as needed.
  • Participates in skills training, as requested.
  • Adheres to, and maintains compliance with, all Federal and State regulations and Universal policies and procedures.
  • Performs other related duties as required and assigned.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION AND/OR EXPERIENCE:

  • The individual must have a High School diploma or equivalent.
  • The individual will have at least one to three years of relevant entry level business or customer service experience.
  • Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers and co-workers.

 
SKILLS AND COMPETENTCIES:

  • Excellent communication skills
  • Excellent customer service / interpersonal skills
  • Ability to multi-task and prioritize accordingly
  • Ability to maintain confidential information
  • Ability to analyze and solve problems
  • Ability to work in a team environment
  • Proficient computer skills 
  • Ability to remain flexible, adapt to a changing environment, shift priorities as needed
  • Proven initiative to be a self-starter
  • Possess proactive approach / positive outlook

 

WORKING CONDITIONS

Traditional office environment with low-to-moderate office noise (computers, phones and business conversations)

PHYSICAL DEMANDS

Universal Credit Services promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact your supervisor or Human Resources with questions regarding the physical demands of this position.

·        Lifting/carrying up to 10 lbs.

·        Manual dexterity for computer and phone work

Speaking, hearing and vision are required to perform essential functions

About UniversalCIS

UniversalCIS has been a top-ranked national credit reporting agency for 75 years. Renowned for providing “best in class” cutting-edge technology incorporated into our solutions for lending, reporting, and other related services. UniversalCIS supports the entire loan life cycle, saving our clients an average of 15% as opposed to the competition. UniversalCIS leads the industry for speed of response, accuracy, and compliance, always putting the customer first. No voicemail. We’re here when you need us. UniversalCIS takes pride in fast responses on supplements, updates and rapid rescores. Our CreditXpert Suite of Products is expansive, and we are integrated with all major LOS systems. This is just the tip of the iceberg when it comes to listing our comprehensive packages of services to suit all your needs.

Occupations

Credit Review-Analysis

URL

https://universalcis.com/

Salary

$15.00 per hour

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