Doctors Without Borders USA
NYC
Organization
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care in over 70 countries to people affected by conflict, epidemics, disasters, or exclusion from health care. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.
Department
Our dynamic Development Department is responsible for raising over $600 million annually to support the mission of the organization. The Integrated Channel Marketing team functions as an internal agency in collaboration with the Audience team to drive donor-centric integrated marketing efforts, including prospect, renewal and cultivation fundraising campaigns.
Project
Are you a creative and driven digital marketer with an eye for both the storytelling and data side of email marketing? Are you a strong collaborator with a positive approach to problem-solving? If so, we have a position for you.
Doctors Without Borders/Médecins Sans Frontières (MSF) is seeking a full-time Digital Marketing Coordinator–Email to help accelerate fundraising growth in our email marketing and SMS programs. Reporting to the Senior Digital Marketing Manager, Email your main priority will be to ensure smooth execution of the email program. In this role you’ll be supporting a dynamic and evolving program focusing on expanding our digital engagement, improving the performance of email acquisition and retention and increasing the share of digital revenue from sustainers — donors who give recurring monthly, quarterly, or annual gifts.
With guidance from your Senior Manager, and with digital agency partners, you’ll collaborate with the Audience Teams to bring the work of MSF to life for our supporters with the right message at the right time. You will play an active role in achieving our fundraising goal of growing unrestricted digital revenue by at least 10 percent each year.
The Digital Marketing Coordinator–Email believes in an omnichannel marketing approach centered around the donor experience. You will use available tools and technologies to build and implement a strong segmentation and automation plan. You will play a pivotal role on an energetic, innovative, and growing digital marketing team.
On any given day you might:
Update the communications calendar to incorporate a rapid response email and SMS campaign to a headline-making emergency
Participate in a quarterly planning session to innovate retention and upgrade strategies under the guidance of Senior Manager, Email and in collaboration with your colleagues on the Audience Team and the Digital Marketing Agency
Ensure campaign content and imagery are in line with our commitment to anti-racism, diversity, equity and inclusion
Run analytics reports for Senior Manager, Email on the latest email & SMS campaigns for a last-minute meeting with MSF leadership
Job Responsibilities
You will report to the Senior Digital Marketing Manager–Email. Your responsibilities will include:
Project managing the production and review schedule and the marketing calendar for all MSF email and SMS communications
Working with our digital agency to further develop MSF’s email and SMS program by providing feedback on strategy, copy and images and serving as the liaison between the MSF Integrated Channel Marketing team, the Audience teams, the Communications and Program teams, and the Digital Marketing Agency
Helping to deliver effective audience messaging through collaboration with the Senior Manager, Email and the Audience teams on creative message customization and audience-first thinking within the email program
Collaborating with the Integrated Channel Marketing Team, the Audience Team, and the Digital Marketing Agency on audience segmentation, personalization, and targeting practices and construction of those groups
Building and launching emails and SMS in Salesforce Marketing Cloud as needed
Overseeing design and imagery, including selecting powerful, response-driving photos from our media database
Assisting in the design and development of donation forms, landing pages and surveys
Configuring and generating email, SMS and donation form reporting and finding trends in email reports to help inform future decisions and optimize performance
Provide training for members of other MSF teams in email creation
Advising on configuration of CRM and liaising with the Systems Team and vendors
Qualifications
You’re a data-driven digital marketer with an eye for captivating storytelling and persuasive messaging and design. You are a creative problem solver with strong analytical skills and a proven ability to manage competing calendars and priorities . You are comfortable making recommendations and implementing strategies for copy, design, and process improvement.
Relevant experience in digital marketing and fundraising, especially in email and mobile. Agency experience a plus but not required.
Proven project management, time management, and follow-through skills. Ability to deal with shifting priorities and to communicate with diplomacy under pressure.
Expert interpersonal, written, and oral communication skills .
Detail oriented and focused on quality , able to proof-read and conduct quality assurance reviews.
Commitment to principles of anti-racism, diversity, equity, and inclusion; able to apply anti-racist and DEI approach in the creative development and review process.
A collaborative team player , able to build constructive and effective relationships with diverse groups of people.
Familiarity with HTML -- and the ability to quickly learn new marketing tools and systems to help us meet our goals.
Preferred but not required:
Non-profit fundraising experience.
Experience in a marketing cloud platform (such as Salesforce Marketing Cloud)
Familiarity with CSS, Google Analytics , donor databases, or CRMs
Type
HQ
Pay Class
Full time Non-Exempt
Contract Type
Open ended contract
Additional Information
Compensation
Starting salary low to moderate 60's (commensurate with experience)
Desired Hiring Date
ASAP
How to Apply
Please visit our Careers Home Page to apply for this position.
Working Time
35 hours per week
Expected to work in a hybrid remote work environment with the ability to come into the NYC office a minimum of 2 times a week.
Organization
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care in over 70 countries to people affected by conflict, epidemics, disasters, or exclusion from health care. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.
Department
Our dynamic Development Department is responsible for raising over $600 million annually to support the mission of the organization. The Integrated Channel Marketing team functions as an internal agency in collaboration with the Audience team to drive donor-centric integrated marketing efforts, including prospect, renewal and cultivation fundraising campaigns.
Project
Are you a creative and driven digital marketer with an eye for both the storytelling and data side of email marketing? Are you a strong collaborator with a positive approach to problem-solving? If so, we have a position for you.
Doctors Without Borders/Médecins Sans Frontières (MSF) is seeking a full-time Digital Marketing Coordinator–Email to help accelerate fundraising growth in our email marketing and SMS programs. Reporting to the Senior Digital Marketing Manager, Email your main priority will be to ensure smooth execution of the email program. In this role you’ll be supporting a dynamic and evolving program focusing on expanding our digital engagement, improving the performance of email acquisition and retention and increasing the share of digital revenue from sustainers — donors who give recurring monthly, quarterly, or annual gifts.
With guidance from your Senior Manager, and with digital agency partners, you’ll collaborate with the Audience Teams to bring the work of MSF to life for our supporters with the right message at the right time. You will play an active role in achieving our fundraising goal of growing unrestricted digital revenue by at least 10 percent each year.
The Digital Marketing Coordinator–Email believes in an omnichannel marketing approach centered around the donor experience. You will use available tools and technologies to build and implement a strong segmentation and automation plan. You will play a pivotal role on an energetic, innovative, and growing digital marketing team.
On any given day you might:
Update the communications calendar to incorporate a rapid response email and SMS campaign to a headline-making emergency
Participate in a quarterly planning session to innovate retention and upgrade strategies under the guidance of Senior Manager, Email and in collaboration with your colleagues on the Audience Team and the Digital Marketing Agency
Ensure campaign content and imagery are in line with our commitment to anti-racism, diversity, equity and inclusion
Run analytics reports for Senior Manager, Email on the latest email & SMS campaigns for a last-minute meeting with MSF leadership
Job Responsibilities
You will report to the Senior Digital Marketing Manager–Email. Your responsibilities will include:
Project managing the production and review schedule and the marketing calendar for all MSF email and SMS communications
Working with our digital agency to further develop MSF’s email and SMS program by providing feedback on strategy, copy and images and serving as the liaison between the MSF Integrated Channel Marketing team, the Audience teams, the Communications and Program teams, and the Digital Marketing Agency
Helping to deliver effective audience messaging through collaboration with the Senior Manager, Email and the Audience teams on creative message customization and audience-first thinking within the email program
Collaborating with the Integrated Channel Marketing Team, the Audience Team, and the Digital Marketing Agency on audience segmentation, personalization, and targeting practices and construction of those groups
Building and launching emails and SMS in Salesforce Marketing Cloud as needed
Overseeing design and imagery, including selecting powerful, response-driving photos from our media database
Assisting in the design and development of donation forms, landing pages and surveys
Configuring and generating email, SMS and donation form reporting and finding trends in email reports to help inform future decisions and optimize performance
Provide training for members of other MSF teams in email creation
Advising on configuration of CRM and liaising with the Systems Team and vendors
Qualifications
You’re a data-driven digital marketer with an eye for captivating storytelling and persuasive messaging and design. You are a creative problem solver with strong analytical skills and a proven ability to manage competing calendars and priorities . You are comfortable making recommendations and implementing strategies for copy, design, and process improvement.
Relevant experience in digital marketing and fundraising, especially in email and mobile. Agency experience a plus but not required.
Proven project management, time management, and follow-through skills. Ability to deal with shifting priorities and to communicate with diplomacy under pressure.
Expert interpersonal, written, and oral communication skills .
Detail oriented and focused on quality , able to proof-read and conduct quality assurance reviews.
Commitment to principles of anti-racism, diversity, equity, and inclusion; able to apply anti-racist and DEI approach in the creative development and review process.
A collaborative team player , able to build constructive and effective relationships with diverse groups of people.
Familiarity with HTML -- and the ability to quickly learn new marketing tools and systems to help us meet our goals.
Preferred but not required:
Non-profit fundraising experience.
Experience in a marketing cloud platform (such as Salesforce Marketing Cloud)
Familiarity with CSS, Google Analytics , donor databases, or CRMs
Type
HQ
Pay Class
Full time Non-Exempt
Contract Type
Open ended contract
Additional Information
Compensation
Starting salary low to moderate 60's (commensurate with experience)
Desired Hiring Date
ASAP
How to Apply
Please visit our Careers Home Page to apply for this position.
Working Time
35 hours per week
Expected to work in a hybrid remote work environment with the ability to come into the NYC office a minimum of 2 times a week.
M+R
New York, NY
We’re looking for an Account Executive to join one of the best firms in the do-gooder business in our Digital Organizing Practice Area.
When you come work with us, here’s what you’ll find:
Work that is meaningful. We only work with clients who are changing the world. And, we say no to clients if we don’t believe in their cause or if we can’t help them.
Colleagues you can count on. Kind, dedicated, passionate people who bring the smarts, get things done, and help you to do your best, too.
So that’s us. Now about the work:
We run innovative and strategic online advocacy, digital organizing, and electoral campaigns that build grassroots power and create lasting change. We work with progressive groups working on everything from economic justice to climate change to global poverty – think Planned Parenthood, NRDC, big national unions, healthcare advocacy groups, and more. Our electoral work exclusively focuses on outside organizations, not candidate campaigns, because our goal is not just to win an election but to build long-term organizing infrastructure that can hold people in power accountable.
Day-to-day, we’re figuring out how to win elections, drive the narrative, influence policy, hold corporations and politicians accountable, recruit activists, make the most of news moments, and leave no idea unconsidered that might build power. We have a particular focus on developing new models to mobilize infrequent voters of color. We use every tool and tactic in the book, from social media to digital ads to broadcast and 1:1 SMS to virtual phone banks and relational organizing, integrating as tightly as possible with on-the-ground organizing and media advocacy.
Here’s what you’ll be doing in this role:
Serve as the overall project manager for our work with the client, making sure all deliverables are on time and managing staff across teams and skill sets as necessary to get the work done to ensure we’re giving the best possible service to our clients.
Work in a team to help create and drive effective digital organizing campaigns for clients.
Maintain the client relationship by staying in close contact with clients throughout the day via email and phone, leading weekly check-in calls, and occasionally presenting at strategy meetings.
Research and identify how to use (or not use) new tools and technology to advance client goals and keep innovating our practice.
Oversee the drafting and production of broadcast SMS efforts (using tools like Mobile Commons and Phone2Action), peer-to-peer texting (using tools like Hustle and ThruText), and email campaigns (using tools like EveryAction and Action Network).
Distill SMS, email, web, advertising, and social campaign results into the important lessons that could change how a campaign performs.
Work directly with client-side field staff, canvass vendors, peer-to-peer texting teams, and other volunteers to facilitate trainings, provide ongoing recommendations, and build relationships.
Review and/or create agendas, notes, calendars, and data reports for clients.
Do your part to help us run smoothly - including carefully tracking all of your client hours as well as pitching in with small office management responsibilities.
Skills and experiences required for this role:
3-5 years experience, including 3+ years of organizing experience that includes direct organizing (e.g. doing 1:1s, coaching volunteers, field canvassing) and using digital tools to engage and mobilize supporters.
Project management experience holding a variety of stakeholders accountable for important deadlines and materials.
Experience drafting copy for and/or implementing digital strategies (e.g. email, peer-to-peer texting, broadcast SMS, social, advertising) that drive results online, in the field, and with the media.
Understanding of messaging best practices for organizing across channels (SMS, email, paid and organic social, websites, phonebanks, on the doors).
Capability to crunch numbers using spreadsheets and the ability to interpret organizing and digital metrics and translate them into key takeaways.
Demonstrated ability to run meetings to identify project goals and ensure successful outcomes.
Skills and experiences we expect of all M+R employees:
Acute attention to detail.
Ability to prioritize your time to meet deadlines for multiple projects.
Strong ability to write clearly, concisely, and logically.
Proven track record to successfully pick up new skills on the job, including learning new technologies.
Successful experience working in a fast-paced, deadline-driven environment.
Capability to tackle big projects by breaking them down into smaller pieces.
Ability to see a problem and propose a solution.
Drive to seek what can be improved and offer ways to fix any potential roadblocks.
Understanding of how your words and actions affect others.
Kindness and consideration for others.
Experience bringing a lens of inclusivity to all of your interactions with colleagues.
Passion for the role that your work plays in creating change in the world.
Drive to work collaboratively - soliciting ideas, seeing each other's perspectives, and always doing what you say you will do.
Comfort admitting what you don’t know and recognizing that seeking and receiving feedback is part of the learning process.
Skills and experiences that are preferred, but not required:
Experience organizing with marginalized communities utilizing a strong equity lens and nuanced understanding of power dynamics.
Have worked in an agency setting or at another consulting firm.
Experience working on electoral and/or voter turnout campaigns.
Salary, benefits, and some perks:
This is an exempt, unionized position, represented by the Washington-Baltimore News Guild. The salary is $58,500 with eligibility for an approximate $3,800 year end bonus (dependent on start date and firmwide performance). As part of M+R’s commitment to compensation equity and transparency, we have a no negotiation policy. Salary negotiations can introduce bias and perpetuate wage inequality. Successful staff at M+R have regular opportunities for promotion with accompanying increases in compensation.
We also offer a generous benefits package, plus some perks:
T hree week’s vacation as well as paid sick and personal days;
Generous health, dental, and vision benefits;
401(k) plan with an employer match and quarterly employer profit-sharing contributions;
Professional development stipend;
Flexible Spending Accounts for medical, dependent care, and transit;
Regular brainstorms where we cook up our most creative ideas;
All kinds of benefits depending on which office you’re in (once we're back open!) . Free lunch once a week. Snack breaks. Cold brew coffee on tap. Records and record players.
While our physical offices are closed, we offer reimbursements for cell phones and internet, plus a small monthly working-from-home stipend to make your work-at-home life a bit more comfortable.
The fine print:
Due to COVID, our offices are currently closed. Our primary concern is the care and health of our employees, and will not reopen our offices until it is safe to do so. When M+R reopens its offices, we have a preference for this position to work out of one of the following M+R offices:
1101 Connecticut Ave NW, Washington, DC
11 Park Place, New York, NY
262 Washington St, Boston, MA
1611 Telegraph Ave, Oakland, CA
1275 East 6th St, Los Angeles, CA
If you would prefer not to be based in one of our offices, we will discuss those logistics during the interview process.
To apply, use the button on this page. No calls please.
Of course... M+R is an equal opportunity employer and all applicants will be considered. As a firm we are committed to a diverse and inclusive workplace where we learn and work together to change the world. M+R is strengthened by our staff’s diversity, including race and ethnicity, social class, national origin, culture, sexual orientation, gender identity and expression, language, and so much more. We strongly encourage folks from underrepresented backgrounds to apply. About M+R We are communicators, marketers, fundraisers, and campaigners who unleash the power of people to do good. We work exclusively with nonprofits fighting for a just and sustainable world.
We’re looking for an Account Executive to join one of the best firms in the do-gooder business in our Digital Organizing Practice Area.
When you come work with us, here’s what you’ll find:
Work that is meaningful. We only work with clients who are changing the world. And, we say no to clients if we don’t believe in their cause or if we can’t help them.
Colleagues you can count on. Kind, dedicated, passionate people who bring the smarts, get things done, and help you to do your best, too.
So that’s us. Now about the work:
We run innovative and strategic online advocacy, digital organizing, and electoral campaigns that build grassroots power and create lasting change. We work with progressive groups working on everything from economic justice to climate change to global poverty – think Planned Parenthood, NRDC, big national unions, healthcare advocacy groups, and more. Our electoral work exclusively focuses on outside organizations, not candidate campaigns, because our goal is not just to win an election but to build long-term organizing infrastructure that can hold people in power accountable.
Day-to-day, we’re figuring out how to win elections, drive the narrative, influence policy, hold corporations and politicians accountable, recruit activists, make the most of news moments, and leave no idea unconsidered that might build power. We have a particular focus on developing new models to mobilize infrequent voters of color. We use every tool and tactic in the book, from social media to digital ads to broadcast and 1:1 SMS to virtual phone banks and relational organizing, integrating as tightly as possible with on-the-ground organizing and media advocacy.
Here’s what you’ll be doing in this role:
Serve as the overall project manager for our work with the client, making sure all deliverables are on time and managing staff across teams and skill sets as necessary to get the work done to ensure we’re giving the best possible service to our clients.
Work in a team to help create and drive effective digital organizing campaigns for clients.
Maintain the client relationship by staying in close contact with clients throughout the day via email and phone, leading weekly check-in calls, and occasionally presenting at strategy meetings.
Research and identify how to use (or not use) new tools and technology to advance client goals and keep innovating our practice.
Oversee the drafting and production of broadcast SMS efforts (using tools like Mobile Commons and Phone2Action), peer-to-peer texting (using tools like Hustle and ThruText), and email campaigns (using tools like EveryAction and Action Network).
Distill SMS, email, web, advertising, and social campaign results into the important lessons that could change how a campaign performs.
Work directly with client-side field staff, canvass vendors, peer-to-peer texting teams, and other volunteers to facilitate trainings, provide ongoing recommendations, and build relationships.
Review and/or create agendas, notes, calendars, and data reports for clients.
Do your part to help us run smoothly - including carefully tracking all of your client hours as well as pitching in with small office management responsibilities.
Skills and experiences required for this role:
3-5 years experience, including 3+ years of organizing experience that includes direct organizing (e.g. doing 1:1s, coaching volunteers, field canvassing) and using digital tools to engage and mobilize supporters.
Project management experience holding a variety of stakeholders accountable for important deadlines and materials.
Experience drafting copy for and/or implementing digital strategies (e.g. email, peer-to-peer texting, broadcast SMS, social, advertising) that drive results online, in the field, and with the media.
Understanding of messaging best practices for organizing across channels (SMS, email, paid and organic social, websites, phonebanks, on the doors).
Capability to crunch numbers using spreadsheets and the ability to interpret organizing and digital metrics and translate them into key takeaways.
Demonstrated ability to run meetings to identify project goals and ensure successful outcomes.
Skills and experiences we expect of all M+R employees:
Acute attention to detail.
Ability to prioritize your time to meet deadlines for multiple projects.
Strong ability to write clearly, concisely, and logically.
Proven track record to successfully pick up new skills on the job, including learning new technologies.
Successful experience working in a fast-paced, deadline-driven environment.
Capability to tackle big projects by breaking them down into smaller pieces.
Ability to see a problem and propose a solution.
Drive to seek what can be improved and offer ways to fix any potential roadblocks.
Understanding of how your words and actions affect others.
Kindness and consideration for others.
Experience bringing a lens of inclusivity to all of your interactions with colleagues.
Passion for the role that your work plays in creating change in the world.
Drive to work collaboratively - soliciting ideas, seeing each other's perspectives, and always doing what you say you will do.
Comfort admitting what you don’t know and recognizing that seeking and receiving feedback is part of the learning process.
Skills and experiences that are preferred, but not required:
Experience organizing with marginalized communities utilizing a strong equity lens and nuanced understanding of power dynamics.
Have worked in an agency setting or at another consulting firm.
Experience working on electoral and/or voter turnout campaigns.
Salary, benefits, and some perks:
This is an exempt, unionized position, represented by the Washington-Baltimore News Guild. The salary is $58,500 with eligibility for an approximate $3,800 year end bonus (dependent on start date and firmwide performance). As part of M+R’s commitment to compensation equity and transparency, we have a no negotiation policy. Salary negotiations can introduce bias and perpetuate wage inequality. Successful staff at M+R have regular opportunities for promotion with accompanying increases in compensation.
We also offer a generous benefits package, plus some perks:
T hree week’s vacation as well as paid sick and personal days;
Generous health, dental, and vision benefits;
401(k) plan with an employer match and quarterly employer profit-sharing contributions;
Professional development stipend;
Flexible Spending Accounts for medical, dependent care, and transit;
Regular brainstorms where we cook up our most creative ideas;
All kinds of benefits depending on which office you’re in (once we're back open!) . Free lunch once a week. Snack breaks. Cold brew coffee on tap. Records and record players.
While our physical offices are closed, we offer reimbursements for cell phones and internet, plus a small monthly working-from-home stipend to make your work-at-home life a bit more comfortable.
The fine print:
Due to COVID, our offices are currently closed. Our primary concern is the care and health of our employees, and will not reopen our offices until it is safe to do so. When M+R reopens its offices, we have a preference for this position to work out of one of the following M+R offices:
1101 Connecticut Ave NW, Washington, DC
11 Park Place, New York, NY
262 Washington St, Boston, MA
1611 Telegraph Ave, Oakland, CA
1275 East 6th St, Los Angeles, CA
If you would prefer not to be based in one of our offices, we will discuss those logistics during the interview process.
To apply, use the button on this page. No calls please.
Of course... M+R is an equal opportunity employer and all applicants will be considered. As a firm we are committed to a diverse and inclusive workplace where we learn and work together to change the world. M+R is strengthened by our staff’s diversity, including race and ethnicity, social class, national origin, culture, sexual orientation, gender identity and expression, language, and so much more. We strongly encourage folks from underrepresented backgrounds to apply. About M+R We are communicators, marketers, fundraisers, and campaigners who unleash the power of people to do good. We work exclusively with nonprofits fighting for a just and sustainable world.