Service to the Armed Forces & International Services Regional Program Manager (UT & NV)

  • American Red Cross
  • Statewide, Nevada
  • Apr 11, 2022

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

Join us—Where your Career is a Force for Good!

Job Description:

The American Red Cross Service to the Armed Forces helps members of the military, veterans and their families prepare for, cope with and respond to the challenges of military service worldwide – for life. Our Hero Care Network provides connection to emergency communication and critical community services; care and comfort in military and veteran health care facilities; and family resiliency training.

We are currently seeking a Service to the Armed Forces & International Services Regional Program Manager (UT & NV) to work in Las Vegas, NV. This position will work 8:00am to 5:00pm Monday through Friday, and some weekends and evenings will be required during times of business need. Travel will also be involved up to 40% of the time.

Manage and administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Support the delivery of International Services programs and services. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

1: Support building and cultivating external relationships with community leaders, military leaders, government and civic organizations and other charitable agencies. Outreach includes command meetings, education briefings, presentations or information sessions with community service organizations, local schools, etc.
2: Manage a volunteer program to meet the workforce model and to enable delivery of programs and services. Assist with developing recruitment plans and provide supervision of volunteer staff. Helps ensure volunteer staff ratio reflects the diversity of the population being served.
3: Work with internal partners to ensure the efficient and consistent delivery of programs and services to all clients in their area, including follow up and referrals.
4: Track and provide reports related to organization metrics.
5: Manage expenditures to ensure programs are operating within budget. Monitor and report on the outcomes and results of programs and services to ensure organizational accountability and make recommendations for continuous improvement to ensure metrics are consistently met.

Relationship Management and Community Outreach: Serves as the “face” of the Red Cross at assigned location. 

  • Builds strong relationships with executive-level military leadership, key organizations and community leaders.
  • Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations or information sessions
  • Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service.

Volunteer Management:  Manages a volunteer workforce planning and engagement program to enable delivery of all Red Cross programs and services within their jurisdiction.

  • Develops and implements a local volunteer needs assessment and Volunteer Program Plan using the Volunteer Services established process.
  • Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF and IS U.S. programs and services.

Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize and communicate with volunteers within the local footprint.

Service Delivery Management:  Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area. 

  • Provides supervision of both paid and volunteer Service Delivery staff.
  • Manages services to military and VA hospitals through rehabilitation programs, material assistance, resiliency training and morale items and support.
  • Ensures community outreach, to include command meetings and education briefings, presentations, or workshops; enabling a strong military community outreach program and implementation of special events and projects in support of SAF and IS U.S. initiatives.
  • Manages support services to military members, veterans, and their families to include casework family follow-up information and referrals; IHL, YAC, RFL, and other related services.
  • Provides support for the emergency communications center with local information, as appropriate.
  • Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.
  • Supports operations of Red Cross Development, Training Services, Disaster Preparedness and Response, and Red Cross Blood Services as requested.

Financial, Personnel, and Reporting Management: 

  • Develops and manages budgets and expenditures to ensure programs are operating within budget to
  • Provides supervision of both paid and volunteer staff and management of all related human resources functions including recruitment, hiring, compensation, training, utilization, evaluation, and recognition within the region in accordance with Red Cross policies and procedures.

Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects; adapts precedent and may make significant departures from traditional approaches to develop solutions.
Education: Bachelor's degree required.
Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
Management Experience: N/a
Skills & Abilities: Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. The ability to balance multiple priorities is essential. Familiarity with military culture, regulations and protocol is strongly desired. Experience with American Red Cross programs and services are desired. Ability to work on a team.

Travel: Travel may be required.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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