QC Lab Manager

  • American Red Cross
  • Douglasville, Georgia
  • Jun 13, 2022

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

Join us—Where your Career is a Force for Good!

Job Description:

Lead a team that’s dedicated and mission-driven to help save lives every day. 

Join the Red Cross Biomed Team! 
At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. 


Responsible for management and control of all daily manufacturing and logistics operations, including all staff, assigned volunteers, budgets, environment, and work processes. Ensure compliance with federal, state, ARCBS directives and regional policy, procedures, and regulations. Assure compliance with safety policies and procedures in the work area and use of applicable protective equipment at all times to prevent exposure to potentially infectious blood and body fluids. Provide support, development, and/or leadership guidance to all volunteers. 



  • Responsible for the management of laboratory staff and volunteers including, but not limited to, hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success and compliance.  

  • Serve as a resource for supervisors for complex technical issues. 

  • Responsible for management of Manufacturing and Transportation, if applicable.  

  • Ensure all functions are performed following all applicable regulatory policies and/or procedures and promptly to meet customer needs.  

  • Ensure compliance with state and federal regulations, regional policies, and procedures. 

  • Coordinate the implementation of new or revised tests, procedures, and equipment with SOPs, CFR, and OSHA regulations.  

  • Ensure laboratory training and annual competency assessments are completed in compliance with established guidelines in the ARC training system.  

  • May act as a trainer for department-specific curricula. 

  • Manage and evaluate workflow, distribution routes, and processes to ensure efficient and streamlined manufacturing processes to meet customer demand and required timelines in a cost-efficient manner. Participate in documenting, investigating, troubleshooting, communicating, and preventing recurrence of department problems, concerns, and complaints.   

  • Lead suspect product department investigations.   

  • May be responsible for tracking, trending, and analysis of laboratory data and the generation of reports. 

  • Perform supervisory review of documents.   

  • Serve as a departmental expert on the applicable computer systems. 

  • Responsible for the accuracy of computer and physical blood component inventories. 



  • Bachelor's degree required. 

  • Minimum 5 years of related experience with laboratory experience with MT (ASCP) certifications or equivalent combination of education and related experience required. 

  • Management Experience: 3 years of supervisory or management experience. 

  • Good communication and computer skills are required.   

  • Knowledge of blood products and supplies and the ability to interact with diverse customers is required.   

  • Must meet state and CLIA requirements.  

  • Ability to use a wide variety of lab or medical equipment.   

  • Ability to use a personal computer and applicable software for sustained periods.  

  • Ability to work on a team. 

  • Travel: Not required. 


As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services.  Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. 


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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