Community Associate

Our Vision

Feedback Labs is a global network that believes that people and communities should have a say in the programs and policies that affect their lives.  

Our members believe that listening and acting on feedback from those at the heart of their work is the right thing to do morally and ethically, the smart thing to do to achieve better programmatic outcomes, and the feasible thing to do at scale. Feedback Labs’ objective is to create a ‘tipping point’ so that good feedback practice becomes the expected thing to do as well. The Community Associate will contribute to this mission by supporting with Feedback Labs’ membership experience, managing community-building events such as LabStorms, and assisting with fellowship and cohort programs.

We succeed by harnessing and unleashing a wide variety of viewpoints, perspectives, insights, experience, and expertise from many different networks. We believe that new norms that cement good feedback practice will help contribute to a more equitable world.

Your Role

Feedback Labs is looking for an enthusiastic, collaborative, and detail-oriented person to join as a full-time Community Associate. The Community Associate will join the Community team at Feedback Labs and be supervised by the Senior Manager of Partnerships and Equity. This person will be passionate about helping nonprofits, foundations, and governments listen to their communities and incorporate feedback into programs and policies to achieve impact and foster equity. They will be able to support Feedback Labs with community events and programs. Specifically, they will:

Support Feedback Labs’ membership 

• Support Feedback Labs’ network of member organizations, including organization on-boarding, tracking, continued engagement, and benefits.
• Offer high quality customer service to ensure all members feel part of the feedback community and can engage with Feedback Labs in productive and useful ways.

Support learning cohort programs & coaching services

• Support with the application and selection process of the Feedback Champions program and any other relevant cohort programs.
• Provide technical support for peer-learning sessions and provide cohort-wide email and logistical support.
• Foster ongoing engagement with alumni of Fellow programs.

Coordinate and facilitate bi-weekly LabStorms 

• Source and prepare up to 25 diverse feedback practitioners per year to share their feedback challenges in bi-weekly LabStorms, which are a long-standing flagship program of Feedback Labs.
• Drive LabStorm participation and engagement from the Feedback Labs’ community through targeted outreach and connections. 
• Facilitate LabStorm discussions to surface questions and ideas for LabStorm presenters. 
• Manage LabStorm follow up and presenter feedback. 
• Work with the Sr. Manager of Partnerships and Equity to develop and implement a plan for improving LabStorms based on past participant feedback.

Support Feedback Labs events 

• Collaborate closely with Sr. Manager, CEO, and consultants to support our annual Feedback+ Summits  (check out the wrap up of last year’s Summit!) and other in-person and virtual events.

Execute Feedback Labs’ digital engagement

• Maintain a drumbeat of communication to our network including a biweekly newsletter and event-related emails.
• Write copy for Feedback Labs blog and newsletter (e.g. Summit wrap ups, FBL newsletter announcements).
• Work with the Communications Intern to manage Feedback Labs social media accounts (i.e., Twitter, Instagram, LinkedIn).
• Collaborate with the Operations Team to develop and maintain a Customer Relationship Management (CRM) system to ensure member activities are captured correctly, and utilizing CRM to facilitate network growth and development.

Support Feedback Labs’ diversity, equity, and inclusion work

• Support the Senior Manager of Partnerships and Equity in the development and implementation of programs related to our commitment to diversity, equity and inclusion (e.g. Listening for Justice Blog Series, 365 Campaign)

Engage meaningfully with Feedback Labs’ staff and strategy

• Collaborate across the team to support high-quality implementation of programming, including supporting other team members’ work when needed. 
• Contribute to discussions about long-term strategy for Feedback Labs programs. 
• Actively participate in internal team meetings and external sessions hosted by colleagues. 
• Seek out opportunities to deepen feedback knowledge and strengthen the feedback sector, including reading Feedback Labs’ bi-weekly newsletter, participating in partner webinars and discussions, and more. 
• Other responsibilities as jointly agreed with the Sr. Manager and CEO.

Qualifications

The ideal candidate for this role will have:

• 1-2 years of internship or work experience in the tasks necessary for this job;
• Excellent communication and customer service skills. A background supporting nonprofit communications, including newsletters, social media, and website updates is a plus;
• Robust facilitation skills for facilitating virtual LabStorms;
• Strong interpersonal skills to manage relationships with Feedback Labs members,  fellows, and staff, and to represent Feedback Labs in external meetings;
• Ability to manage multiple projects simultaneously, switch between tasks as necessary, and meet deadlines; 
• Experience collaborating well across teams and all individuals equitably;
• Curiosity to learn on the fly and adapt to changing circumstances quickly and productively;
• A passionate belief in, and understanding of, Feedback Labs’ mission and values;
• Bachelor’s Degree or relevant life experience in marketing and communications, public administration, international development, or other relevant field.

All Feedback Labs team members:

• Act with integrity;
• Use their time effectively and value the time of others;
• Create their own direction and roll with the punches when necessary;
• Are equally thoughtful and action-oriented;
• Value kindness to those around them;
• Want to change the world.

Compensation & Benefits

Feedback Labs offers a competitive salary in the range of $42,000-52,000 commensurate with experience, along with generous benefits including medical, dental, vision, 401(k), and paid time off, sick leave, and parental leave.

Feedback Labs also provides a fun, flexible, and healthy work environment. We provide professional development funds to access external workshops and conferences and offer challenging on-the-job assignments to help team members meet their personal missions and grow in their careers.

Feedback Labs also offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.

Location

Feedback Labs is based out of the Open Gov Hub, located in the heart of Washington DC, a short walk from key global institutions.  This creative space allows for collaboration and innovation among different groups; it also offers networking opportunities, brown-bag lunches, happy hours, access to a gym, and other activities. Feedback Labs staff are currently working from home with the option to come into the office if they choose to do so, and the organization is evaluating if/when staff will return to the office for in-person work. While this position is intended to be based in Washington DC, Feedback Labs is open to making it a fully remote position if it is determined to be mutually beneficial for the candidate and Feedback Labs. As such, Feedback Labs will consider any candidates who can work the core Feedback Labs hours (9-5pm ET) and are legally eligible to work in the United States.

How to Apply

Ready to apply to join the Feedback Labs team? In lieu of a cover letter, we are asking interested applicants to answer a few short questions to give candidates an idea of the type of information we hope they can bring to this position. If you think you’d be a good fit, please submit your application here! Feel free to reach out with any questions to jobs@feedbacklabs.org. We are accepting applications on a rolling basis until the position is filled.

About the Hiring Process

We will use the following hiring process to consider candidates. 

• Screening Call (15 mins)
• Second interview (1 hour)
• Take home skills assignment (~2 hours)
• Final interview (3 hours)
• Reference checks (10 mins each)

Commitment to Diversity: We understand that there are numerous reasons why someone would read a job description and, despite “checking off most of the boxes”, decide not to apply. Research supports that self-selecting out of potential professional opportunity is particularly common among individuals with minoritized identities or identities that are marginalized in professional spaces such as BIPOC individuals, LGBTIQ+ individuals, persons with a disability, neurodivergent individuals, and individuals with a history of institutionalization (e.g. incarceration, immigration detainment, inpatient treatment, or chronic hospitalization). If you question whether or not you would be a “good fit” for Feedback Labs, please engage in an initial conversation with the position contact, Annie Grier, at annie@feedbacklabs.org. Feedback Labs intentionally creates environments that value “culture add” over “culture fit”. We invite you to share how your unique identities, background, and experiences could add to our team.

Accessibility: Closed captioning is available during all Zoom interviews. If you need assistance accessing this feature, please let your interviewer know at the start of your interview! 

We’re committed to running an inclusive and accessible application process. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to jobs@feedbacklabs.org.  

Venue: We conduct interviews over the phone and with Zoom with camera on (unless communicated otherwise). Interviewees are invited to update their Zoom names with their pronouns.

Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identities, and strives to ensure inclusive and affirming benefits for all. If you need assistance or accommodations to fully participate in the hiring process, please contact us at jobs@feedbacklabs.org  

Application Questions

Why do you think listening and acting on feedback is important for advancing equity in the nonprofit and philanthropic sectors?

The person in this position will be coordinating and facilitating our virtual LabStorms, which are bi-weekly collaborative problem-solving sessions. What are three ways that you, as a facilitator, would create an inclusive experience for LabStorm participants?

https://feedbacklabs.typeform.com/to/Q1VrFk7W?