130 Customer Service jobs

SUMMARY: This recruitment will be used to fill Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) positions. The TLT/SDA is anticipated to last up to June 30th, 2023 with possibility of extension. In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of  Permit Review Coordinator  in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division.       If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup.       The Permit Review Coordinator  facilitates and helps administer King County permitting codes, policies, and procedures. They are the first point of contact applicants have and are setting the expectation for the customer experience. JOB DUTIES: To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to:   Applying  equity and social justice principles  is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.     Permit Application Screening, Intake, and issuance:  Research property records; read and interpret maps, plans, and legal descriptions. Provide answers to customer’s questions regarding King County permitting codes, policies, and procedures. Screen permit applications for completeness based on a specific criterion for building, fire, and land use permit types.  Explain, calculate, and collect permit fees from customers. Accurately and efficiently use permitting software, online portals, and available technology tools to receive, screen, route, and track application from intake to permit issuance.  Work closely with all levels of staff in King County to accomplish primary objectives.  Follow up with applicants at various permitting stages; compile and process notifications; ensure permit tracking systems are updated accurately throughout the permitting process. Perform quality assurance of approved permits, verify fees and permit requirements, prepare issuance packages, and issue permits. Customer Service:  Provide helpful and respectful customer service to citizens and County employees.  Answer a high volume of customer inquiries electronically, by phone, and/or in person in accordance with the division's available customer service options.  Explain application submittal requirements, application procedures, permitting processes and timelines.  Help customers who are upset or angry by communicating in a positive and professional manner. Track customer inquiries in electronic CRM system and ensure appropriate follow up with customers is completed. Other duties:  Collaborate with workgroup and Division staff working toward continuous improvement of customer services. Maintain Permitting records in accordance with policies and procedures. As a member of the Permitting Services group, this position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff to be prepared to support all functions of the workgroup and the Division.  Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.   EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS: The ideal candidate will have the following qualifications:   Working experience or substantial knowledge of building and/or land use permit application procedures, submittal requirements and associated documents; interpreting maps, plans, and legal descriptions. Knowledge of rules, regulations, codes, laws, and/or policies relative to the position. Demonstrated ability to work as an effective team member in a highly collaborative environment.  Experience providing excellent customer service, including working with upset or angry customers while maintaining positive customer relationships.  Demonstrate excellent communication skills both verbal and written.  Professional experience and intermediate skill using Microsoft Office Products including Excel, Word, Outlook, Teams, CRM. Professional experience using permitting software, online permit portals, and available technology tools for receiving, screening, routing, and processing applications and permits.  Experience using initiative and judgement interpreting policies, rules, and guidelines. Demonstrated ability to effectively prioritize a high volume of work and handle multiple tasks with changing priorities while meeting deadlines and team goals. Exceptional organization skills with superior attention to details and accurate work output.  Comfortable learning new technology and working in an environment of continuous improvement where frequent change is occurring.  Demonstrate the ability to use critical thinking to solve problems with minimal supervision.  Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience. Our most competitive candidate will also have: Professional experience within a government permitting agency processing building and land use permit applications, verifying submittal requirements are met, calculating and collecting fees, applying building and land use codes, coordinating the permit process, and issuing approved permits.  Experience using Accela, My Building Pemit.com, and/or other relevant permitting software.  Knowledge of and experience applying King County rules, regulations, codes, laws and/or policies relative to the position.  Experience using GIS mapping software; SharePoint; Bluebeam; CRM; record management software.  International Code Council recognition as a Certified Permit Technician. Necessary special requirements: Must be able to bend, stoop, lift and carry up to 30 pounds, including large rolled plans. Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environment. SUPPLEMENTAL INFORMATION: Those applicants who pass the initial screening will be invited to interview the week of  July 11, 2022.   Currently we are filling Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) for current King County Career Service employees who have passed their probationary period. Current King County employees must have permission from their supervisor to be eligible for the Special Duty assignment.    Pay upon SDA placement: Current employees selected for SDA will be compensated based on the provisions of the Collective Bargaining Agreement or Master Labor Agreement for their base assignment if applicable.     This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities. WHO MAY APPLY:  This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.   WORK SCHEDULE:  The work week is normally Monday through Friday, 7.00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible.   FORMS AND MATERIALS:  The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a  cover letter  and  resume .   SELECTION PROCESS:  Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews.  Interviews will be conducted via Teams.  Reference checks and file reviews will be conducted.     UNION MEMBERSHIP:   PROTEC17   For more information regarding this recruitment, please contact:      Vivienne Swai     Human Resources Analyst     206-477-1538      vswai@kingcounty.gov   Covid-19 Vaccination Requirement King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.   As a condition of employment, prior to a final offer of employment, you will be required to:   • submit proof of vaccination or   • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.   People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).   The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office. Teleworking Requirement   The work associated with this position will be performed by teleworking; complemented with onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options.   Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.   Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the  wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.   King County has a robust collection of  tools and resources  to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.     Forbes recently named King County as one of Washington State's best employers.    Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?  Come join the team  dedicated to serving one of the nation's best places to live, work and play.    Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.   King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.   To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.

The Administrative Assistant is responsible for providing administrative support for the President & CEO, senior management and the Operations team. The support provided by this role includes scheduling, coordinating meetings and conferences, note-taking, preparing meeting materials and working on special projects. The Administrative Assistant interacts with a diverse group of external callers and visitors as well as internal contacts and clients at all levels of the organization. The Administrative Assistant is a member of the Operations team, which includes the areas of Human Resources, Talent Management, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer service to its internal customers while maintaining excellent relations with external contacts. The salary for this role is $42,000 to $44,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Administrative Support Provide clerical and administrative assistance to the President & CEO, senior management and the Operations team Schedule appointments and meetings, prepare documents, prepare expense reports and check requests, and make travel arrangements as requested Schedule and coordinate logistics (i.e., preparing materials/handouts, securing meeting rooms/venues, setting up room, ordering food) for activities such as meetings, conferences, project events and department activities (i.e., team meetings) Manage the President & CEO’s calendar Type and design general correspondences, memos, charts, tables, graphs; proofread documents for spelling, grammar and layout, and make appropriate changes Record, type and distribute meeting minutes Make photocopies, scan, file, mail and perform other clerical functions Assist the President & CEO, senior management and the Office Manager with various projects Serve as back-up for the reception/front desk Serve as back-up to the Office Manager. Board Support Schedule and coordinate meeting logistics for several board and board committees; send agendas, reminders, prepare materials/handouts, order food and draft notes/minutes Draft emails on a weekly basis Update and maintain board lists Provide administrative assistance for Board of Directors activities including: preparing materials/handouts, meeting preparation and set-up, uploading information to AFC’s board communications site, maintaining Board contact information, and other related activities. Other Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others Protect organization's value and manage risk by keeping information confidential Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications Associate’s degree and 2 or more years administrative support experience OR 4 or more years administrative support experience PLUS 1 or more years experience using intermediate Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint) Preferred Qualifications Experience assisting with special projects (i.e., office relocation, special projects coordination) Experience working in a HIPAA compliant environment 1 or more years experience using basic graphic design software (i.e., Photoshop, Visio) KNOWLEDGE, SKILLS, AND ABILITIES The ability to maintain accurate work records and access these records as necessary The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates) The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) The ability to provide efficient, quality service to both internal and external customers The ability to prioritize, plan, and coordinate work activities, and manage resources so that work objectives are accomplished efficiently REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS  The physical demands are representative of those found in a general office environment.   WORK ENVIRONMENT  The work environment is representative of that found in a general office environment.  Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.  

JOB SUMMARY This position is responsible for welcoming visitors to the Douglasville Welcome Center.  The person in this position provides accurate information on the local and regional tourism product to include way-finding, hotels, attractions, merchants, and events.  Ensures the Welcome Center is kept in organized, neat condition. ESSENTIAL JOB FUNCTIONS Maintains a working knowledge of Douglasville’s tourism inventory including accommodations, retail, restaurants, attractions, events, exhibits, and related tourist services available Responds to inquiries and needs of walk-in visitors and telephone and website requests representing the City in a friendly and welcoming manner Provides assistance to travelers regarding planning routes, locating lodging, and other attractions in the area that may be of interest Maintains extensive documentation on visitors for the purposes of completing State required reports and to maintain "Regional Visitor Information Center" status Acts as a liaison with other visitor centers throughout the state to maintain required amounts of brochures and to facilitate policies and procedural changes for the state-operated program Maintains and organizes the Douglasville Welcome Center, to include presentation of print publications and general housekeeping Oversees the general maintenance of the Welcome Center, its equipment, and the surrounding areas Manages retail sales, cash register operation, and monetary transactions Represents the Douglasville Convention and Visitors Bureau at various events and community functions Maintains files and records for the building and organization Assists with updates to Douglasville Convention Visitors Bureau's websites and social media Provides assistance at meetings and special events, which may sometimes fall on evenings and/or weekends Other duties as assigned including special projects, marketing and general support to the Tourism Program Manager MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Requires a high school diploma. Bachelor’s degree from an accredited college or university in business, hospitality, tourism or closely related field preferred; five (5) years of related experience in field or any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities for this job. Must possess and maintain a valid Georgia Driver’s license.   KNOWLEDGE, SKILLS AND ABILITIES Knowledge of Convention and Visitor Bureau operations and current practices in the tourism industry, specifically in similar-sized jurisdictions; Good written and verbal communication skills; Responsible for the department’s ability to attract additional local visitors, resulting in additional revenues for local business and government; Ability to remain current on the latest technological advances in tourism; Ability to interface directly with the public and facilitate and negotiate; and recognize and capitalize on opportunity; and Ability in supervising assistants and working with other members of the City staff and the community. PHYSICAL DEMANDS The work requires the incumbent to sit long periods of time at a desk; stand to file; walk through building to perform needed tasks;.; dragging and lifting boxes of paper, files and supplies up to 25 lbs.; pulling and pushing file drawers open and closed; stooping, crouching, bending, squatting and kneeling to retrieve files and boxes; occasional crawling to retrieve items under desk, etc., feeling for needed objects on desk and in file drawers; reaching and twisting in chair to reach phone and files; filing and sorting of files; driving to appointments and seminars in City or personal vehicle; writing, typing, using computer and answering telephone in daily duties of job; simple grasping of objects and files and using fingers for fine manipulation of using computer keyboard; static, rotational, flexing and extension of head and neck needed to answer phone and turn to find files; near acuity vision, color vision and up, down, right and left field of vision needed; requires speaking,  hearing, and dealing with employees and the public. WORK ENVIRONMENT Primarily works in air-conditioned environment in an office setting. Occasionally outdoors walking to other City Departments and driving a car to meetings and seminars which may involve working in all types of weather. Exposed to constant noise and dust/mites. Medium stress level.  

The Referral Specialist will work with the AIDS Foundation Chicago (AFC) Keep Empowering Young adults to Succeed (KEYS) and Housing Navigation programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position collaborates with internal and external partners to engage in resource identification, cross-system advocacy, and establish referral systems towards improving health, housing, and employment equity for diverse people living with HIV. This includes networking closely with the programs’ partner agencies that provide direct services for people living with HIV/AIDS and low-income individuals and families. The salary range for this role is $40,000 to $47,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Program Coordination Establish referral systems to identify eligible clients for the KEYS housing program Provide guidance and support to partner agency service providers and supervisors aligning with the programs policies and procedures Engage, screen, and link clients to HIV Housing Case Managers (HHCMs) Conduct initial and follow-up housing assessment for program clients using the Rapid Re-Housing (RRH) service assessment Liaise with the HIV Resource Coordination Hub (RCH) to receive potential program clients and support the overall resource identification work Update and maintain the housing resource directory Answer phone calls from homeless people living with HIV/AIDS, who are seeking housing navigation services; conduct basic screening for clients to determine eligibility including demographic, psychosocial, and needs assessments; coordinate with other AFC staff who answer housing calls and conduct basic screening Provide ongoing technical assistance to partner agency service providers in use of the AFC database (i.e., CaseWorthy). Quality Assurance and Data Entry Monitor client outcome dashboard review of services received and health status making programmatic adjustments as needed Screen and assess clients for KEYS housing program Review and approve eligibility data for new clients in the AFC database Participate in annual site visits – review files for eligibility and compliance, produce write-ups, and recommendations Conduct quarterly AFC database (i.e., CaseWorthy) review and meet with Data Services monthly to discuss data quality management issues, opportunities for improvement, and explore new ideas Meetings and Training Facilitation ​​​​​​​​ ​​ ​​​​​​ Set up meetings, as needed, with internal and external partners to provide general and situational program support ​​​​​​ Collaborate with interdepartmental teams Deliver presentations to providers and network with community organizations (i.e., working with Care Team to access the Ryan White Case Management system) to promote and create awareness of the programs and services Assist in the coordination and leading of Systems Integration Teams (SIT) meetings with HHCMs to ensure comprehensive and quality services and gather program feedback Other Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Protect organization's value and manage risk by keeping information confidential Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications Bachelor's degree and 1 or more years of Human Services experience OR 3 or more years Human Services  experience Preferred Qualifications 2 or more years Case Management experience 2 or more years Homeless Services experience 2 or more years HIV-specific service experience Spanish proficiency preferred KNOWLEDGE, SKILLS, AND ABILITIES Basic knowledge of HIV infection and related chronic diseases.  This includes an understanding of the most-impacted populations The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive The ability to provide excellent service to internal clients and external stakeholders The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) Knowledge of the U.S. Department of Housing and Urban Development (HUD) programs and program requirements, rules, and procedures Prioritizing, coordinating, and organizing tasks to maximize productivity, and maintaining focus on short- and long- term goals REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment.     WORK ENVIRONMENT The work environment is representative of that found in a general office environment.  Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds).  Tasks may involve extended periods of time at a keyboard or workstation.

Information Specialist Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: The Information Specialist provides exceptional service to guests, providing prompt, proactive, and efficient response to problems, issues, and questions at the Information Desk. RESPONSIBILITIES: 1.4 million visitors annually This is a uniformed position Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends WORK SCHEDULE: This position is full-time, 32 hours/week, with the following schedule: Friday - Monday 8:45 - 5:15 REPORTS TO: Manager, Visitor Services and Venue Operations MINIMUM QUALIFICATIONS: Three (3) years or more of customer service experience Post high school course work, technical degree, associate's degree or business certificate Demonstrated professionalism Demonstrated organizational skills Proficient in Microsoft Word, Excel, web browsers, Outlook Demonstrated oral and written communication skills in order to effectively provide customer service, promote museum offerings, and quickly resolve issues Ability to handle multiple tasks at one time in fast-paced environment STARTING SALARY: Non-Exempt (Hourly). $15.00/hour BENEFITS: Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, commuter spending account, 15 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more! VACCINATION POLICY: Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum. The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

SUMMARY: In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of  Permit Review Coordinator  in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division.       If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup.       The Permit Review Coordinator facilitates and helps administer King County permitting codes, policies, and procedures. They are the first point of contact applicants have and are setting the expectation for the customer experience. JOB DUTIES: Applying  equity and social justice principles  is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.    To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to: Permit Application Screening, Intake, and issuance:  Research property records; read and interpret maps, plans, and legal descriptions.   Provide answers to customer’s questions regarding King County permitting codes, policies, and procedures.  Screen permit applications for completeness based on a specific criterion for building, fire, and land use permit types.  Explain, calculate, and collect permit fees from customers. Accurately and efficiently use permitting software, online portals, and available technology tools to receive, screen, route, and track application from intake to permit issuance. Work closely with all levels of staff in King County to accomplish primary objectives.  Follow up with applicants at various permitting stages; compile and process notifications; ensure permit tracking systems are updated accurately throughout the permitting process. Perform quality assurance of approved permits, verify fees and permit requirements, prepare issuance packages, and issue permits. Customer Service:  Provide helpful and respectful customer service to citizens and County employees.  Answer a high volume of customer inquiries electronically, by phone, and/or in person in accordance with the division's available customer service options.  Explain application submittal requirements, application procedures, permitting processes and timelines.  Help customers who are upset or angry by communicating in a positive and professional manner. Track customer inquiries in electronic CRM system and ensure appropriate follow up with customers is completed. Other duties:  Collaborate with workgroup and Division staff working toward continuous improvement of customer services. Maintain Permitting records in accordance with policies and procedures. As a member of the Permitting Services group, this position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff to be prepared to support all functions of the workgroup and the Division. Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor. EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS: The ideal candidate will have the following qualifications: Working experience or substantial knowledge of building and/or land use permit application procedures, submittal requirements and associated documents; interpreting maps, plans, and legal descriptions. Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.  Demonstrated ability to work as an effective team member in a highly collaborative environment.  Experience providing excellent customer service, including working with upset or angry customers while maintaining positive customer relationships.  Demonstrate excellent communication skills both verbal and written.  Professional experience and intermediate skill using Microsoft Office Products including Excel, Word, Outlook, Teams, CRM, Professional experience using permitting software, online permit portals, and available technology tools for receiving, screening, routing, and processing applications and permits.  Experience using initiative and judgement interpreting policies, rules, and guidelines.  Demonstrated ability to effectively prioritize a high volume of work and handle multiple tasks with changing priorities while meeting deadlines and team goals.  Exceptional organization skills with superior attention to details and accurate work output.  Comfortable learning new technology and working in an environment of continuous improvement where frequent change is occurring.  Demonstrate the ability to use critical thinking to solve problems with minimal supervision.  Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience. Our most competitive candidate will also have:   Professional experience within a government permitting agency processing building and land use permit applications, verifying submittal requirements are met, calculating and collecting fees, applying building and land use codes, coordinating the permit process, and issuing approved permits.  Experience using Accela, My Building Pemit.com, and/or other relevant permitting software.  Knowledge of and experience applying King County rules, regulations, codes, laws and/or policies relative to the position.  Experience using GIS mapping software; SharePoint; Bluebeam; CRM; record management software.  International Code Council recognition as a Certified Permit Technician.   Necessary special requirements:   Must be able to bend, stoop, lift and carry up to 30 pounds, including large rolled plans.  Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environment. SUPPLEMENTAL INFORMATION: Those applicants who pass the initial screening will be invited to interview the week of  March 7, 2022 Currently we are filling 2 Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) for current King County Career Service employees who have passed their probationary period. Current King County employees must have permission from their supervisor to be eligible for the Special Duty assignment. The TLT/SDA is anticipated to end June 30, 2023 with possibility of extension . Pay upon SDA placement: Current employees selected for SDA will be compensated based on the provisions of the Collective Bargaining Agreement or Master Labor Agreement for their base assignment if applicable. This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities. WHO MAY APPLY:  This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer. WORK SCHEDULE:  The work week is normally Monday through Friday, 7.00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible.   FORMS AND MATERIALS:  The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a  cover letter  and  resume . SELECTION PROCESS:  Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews.  Interviews will be conducted via Teams.  Reference checks and file reviews will be conducted.     UNION MEMBERSHIP:   PROTEC17   For more information regarding this recruitment, please contact:    Vivienne Swai   Human Resources Analyst   206-477-1538   vswai@kingcounty.gov Covid-19 Vaccination Requirement King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.  As a condition of employment, prior to a final offer of employment, you will be required to: submit proof of vaccination or  have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC). The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.  Teleworking Requirement   The work associated with this position will currently be performed predominantly by teleworking; complemented with onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options.  Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.   Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the  wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.     King County has a robust collection of  tools and resources  to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.     Forbes recently named King County as one of Washington State's best employers.    Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?  Come join the team  dedicated to serving one of the nation's best places to live, work and play.    Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.   King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.   To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.

Assistant Manager, Public Safety Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: Works with the Director of Public Safety to achieve the optimal operation of safety and security protocols through the supervision of daily operations, ensuring Public Safety staff are properly trained to respond and take appropriate action in emergency situations. Proactively communicate and assist other departments throughout the museum to support their safety and security needs; daily operation of the department's access control and camera system, garage, detex patrols, and report writing systems; assists the Director of Public Safety with coordination of the Emergency Preparedness Plan including but not limited to creating and implementing policies and procedures, taking lead response in an emergency situation in the absence of the Director of Public Safety and being an active member of the Crisis Management Planning Team. Model and provide high degree of customer service to internal and external contacts. RESPONSIBILITIES: 1.5 million visitors each year 1.2 million square feet of property 975 car garage capacity on 5 floors 200+ lost children per year 300+ medical incidents per year 200+ incidents including but not limited to: theft, vandalism, criminal behavior 24 x7 operation which requires working on weekends, holidays & emergency closings Museum is a certified Zoo with over 120 animals Daily customer contact 24-30 school buses per day Monitoring over 100 alarm points Monitoring over 100 surveillance cameras WORK SCHEDULE: This position is full-time, 40 hours/week, Sunday-Thursday. REPORTS TO: Director, Public Safety MINIMUM QUALIFICATIONS: Post high school course work, technical degree, associate's degree, business or vocational certificate. 4 or more years of Security or Public Safety experience with a leadership focus of working with staff and the public on floor. This includes experience in coaching staff, dealing with the public, challenging situations and responding to a variety of emergencies on the property. Demonstrated ability to exercise sound judgment Demonstrated ability to remain calm in emergencies Demonstrated ability to train and supervise staff Attention to detail and thorough comprehension of the English language to provide comprehensive written incident reports acceptable for external use Successful completion of CPR/1st Aid certification Demonstrated customer service skills for external and internal contacts. Familiarity on how to use C-Cure 9000, Software house IP camera system, Keywatcher and report writing software. Ability to comprehensively operate windows based computer systems and electronic equipment STARTING SALARY: Exempt (Salaried). $70,000 - $75,000 annually BENEFITS: Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more! VACCINATION POLICY: Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum. The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Center Point Energy   is looking for a   Manager, Workforce  to join our   Team , located in   Houston, TX .  You will have the ability to manage the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational workload forecasts and ½ hour staffing needs for both internal and outsourced Customer Service operations; in addition to managing longer-term workload forecasts and processes to be used for determining mid- to long-term staffing and infrastructure needs for the Customer Service operation.   We want you to know CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Diversity and Inclusion CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. What we bring to you Competitive pay Paid training Benefits eligibility begins on your first day Subsides metro and parking discounts Flexible work schedule, paid holidays and paid time off Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston Professional growth and development programs including tuition reimbursement 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting. To be successful in this role you will: Responsible for managing the Customer Services call volume forecasts for internal and outsourced contact centers at a level of accuracy that will optimize service level, occupancy and productivity.  Interfaces and coordinates with various internal business and operational functions (i.e. Marketing, Revenue Management, Pricing, etc.) for the purpose of incorporating external factors into the Customer Service operational forecasts. Responsible for managing the ½ hour staffing requirements for all call center (both internal and outsourced) resources utilizing a combination of Genesys CTI and NICE forecasting and workforce planning tools/applications in an effort to optimize service level and productivity. Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts. Responsible for developing and managing an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives. Responsible for the management of people, process and technology in regards to the Workforce Management (WFM) team. Responsible for forecasting and scheduling procedures and deliverables. Participation in Customer Service projects and initiatives. Responsible for telephony and workforce management technology architecture along with vendor invoice approvals. Responsible for management, updates, and execution of call center Business Continuity Plans Responsible for the development and implementation of succession and knowledge transition plans for team. Your background includes: Requires a bachelor’s degree from an accredited college or university.  • Requires a minimum of three (3) years experience managing people.  • Requires a minimum of five (5) years Workforce Management experience in a large multi-site call center environment. A bonus to have: Bachelor's degree in degree in Mathematics, Statistical Analysis, or Economics/Finance preferred. 

Group and Tourism Coordinator Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: The Group and Tourism Coordinator position serves a critical role in the Museum of Science. They serve as the ambassador, advocate, and primary contact for the tourism market segment (hotel partners, group leaders, tour operators, concierges, online affiliates, and travel portals) providing exemplary service that helps grow and maintain relationships. The Group and Tourism Coordinator works cross-departmentally as they oversee contracts and license agreements as well as create and implement policy, procedure and training documents. They also assist with coverage for the Museum's contact center; answering phones and making reservations. RESPONSIBILITIES: Museum Open 362 days per year 1.4 million visitors annually; 2,000-7,000 or more daily 50,000+member households 200,000+ school field trip participants booked annually Groups and Tourism Responsible for managing and optimizing multiple programs within the tourist and group sales umbrella, including tourist pass programs like CityPASS and Duck Tour affiliates, travel portals like Expedia, and a portfolio of tour operators, and hotels. Science Central 75K-90K calls to call center annually; 200-300 calls daily 75-125 transactions per day 6,000-8,000 emails processed annually 3,000-4,000 membership sales annually WORK SCHEDULE: 40 hrs/week, Monday - Friday, 9am-5pm. May require occasional time outside of regular work hours, to attend meetings. REPORTS TO: Manager, Science Central MINIMUM QUALIFICATIONS: High school diploma or equivalent. 2 or more years of customer service experience, especially in the museum or hospitality industries Demonstrated attention to detail Demonstrated customer service skills. Proven communication skills, both written and verbal. Experience with basic computer applications such as Microsoft office programs (Excel, Word, Outlook) Proven math proficiency at a level necessary to resolve transaction discrepancies Experience with group sales Experience with relationship management with external partners STARTING SALARY: Exempt (Salaried). $46,000 - $51,000 BENEFITS: Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more! VACCINATION POLICY: Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum. The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

Let’s Work Bravely Bravely is on a mission to make life at work better for everyone. We are democratizing access to professional coaching. Companies worldwide look to us to provide their employees across all levels access to on-demand confidential coaching for the moments that matter most at work. Through Bravely, employees have a trusted and skilled coach to support their well-being, career development, and performance and ultimately help them thrive in their workplaces. We work with companies like Zillow, Pinterest, and Autodesk, who are deeply committed to equity and inclusion by ensuring that all of their employees have access to our highly-vetted, diverse, and brilliant professional coaches. When organizations offer Bravely, they scale the support provided by their People teams, managers and transform their workplaces. Our data-driven insights and passionate team are driving change for employees and in workplaces around the world.  About the role We are fortunate to work with world-class organizations and innovative people teams, and are looking for a Senior Client Success Manager to help our clients meet their goals and maximize the value of Bravely. You will be responsible for onboarding, retaining and growing our partnerships, ensuring that the impact of Bravely is clear at every stage, with a particular focus on expanding existing relationships.  As a partner to our clients, you will work cross-functionally across the Marketing, Product and Operations teams at Bravely to drive adoption of the product; deliver insights and reporting; and identify new opportunities to support client’s goals. You have experience building deep partnerships, and are adept at using data to communicate the value of a product to different stakeholders and audiences. You’ll have previously worked with stakeholders in highly matrixed environments and have experience driving results across enterprise organizations. You’re organized, and are comfortable juggling multiple projects and priorities in a fast-moving environment. What you’ll do Be a strategic partner to clients, communicating how Bravely can meet their needs and proposing new solutions to meet their needs and the needs of their employees Collaborate with the Marketing team to develop personalized and strategic campaigns to engage client employees Present regular engagement reports and session insights for clients, helping them to understand the value of Bravely Be an internal advocate for the clients needs, helping to evolve our product based on feedback  Partner with Sales and Marketing to highlight client success stories through case studies You should have 7+ years owning client relationships in a customer success environment Strong Communicator -- you have excellent written and verbal communication skills, and are comfortable interacting with C-level executives Adaptable -- you are able to pick up new skills quickly with proper training, understand that things change rapidly, and are excited to adapt to new client or business needs Analytical -- you are comfortable making decisions rooted in data Self-Directed -- you enjoy working collaboratively, but are ready to take initiative and be proactive Bravely is committed to building a diverse, equity-minded, and inclusive culture where all of our team members feel a deep sense of belonging. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. We encourage you to apply if you meet some of the qualifications and if this role is aligned with your career aspirations and interests. Bravely Benefits Competitive salary + compensation package with equity Competitive insurance plans with full coverage for medical, dental, and vision that greatly eliminate your out of pocket expenses Unlimited vacation time to enjoy all aspects of your life Paid Parental Leave: 12 weeks for the primary caregiver and six weeks for secondary Unlimited and 100% confidential access to world-class Bravely coaches to support you in your professional journey Virtual team-building time to stay connected with your team members around the world Cultural celebrations to uplift the unique experiences and identities within our community Home Office Allowance Working with an amazing, diverse, energetic, and supportive group of people  Work from where it WORKS for you. We are a fully distributed remote team with an office in New York. Our team is now 100% fully distributed and remote. We will eventually offer the option to be a hybrid in New York. We will not require employees located in NY to come into the office. We support flexible work policies for greater work-life balance. Working at Bravely As a team, we practice what we preach: we live our values, communicate openly and honestly, and actively work to cultivate an inclusive and supportive people-first environment where everyone can grow, thrive, and make meaning from their work. We embrace diversity and equal opportunity fervently, with a strong commitment to building a team representing a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.   Bravely is an equal employment opportunity employer. Bravely considers all applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or other protected class. We are committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation.  As an equal employment opportunity employer will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation, please contact recruiting@workbravely.com.

About PresenceLearning PresenceLearning is the leading provider of online speech and occupational therapy, behavioral and mental health services, and assessments for K-12 districts for children with special needs. Through our nationwide network of clinicians, PL helps school districts to support their onsite special education teams, and to ensure that every student in need receives the therapy and other services that are essential for their success in school. Founded in 2009, we are a growth stage company backed by Bain Capital’s Double Impact Fund, Catalyst Investors, New Markets Venture Fund, and more.  We currently have 150+ employees and 1,500 clinicians working in our network.  We are a national company, headquartered in NYC, with additional offices in SF and SLC, and remote employees working nationwide. Why is this role important? This role will provide you with the opportunity to positively impact the lives of children. PresenceLearning customers are school administrators, but really, students are our customers. Our Customer Success Associates ensure that our schools are treated with care, whether they need assistance adding additional students, need to renew their contract, or need to learn about additional services for their students. Our customers are our most valued asset, and we must ensure they have the best possible experience with PresenceLearning. What will you do at PresenceLearning? Build upon the post-sale client relationship by learning the client’s goals, needs, and initiatives and by providing value in all interactions Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional service Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature Proactively uncover any opportunities for adding new students and services, and manage those opportunities through all stages of the sales pipeline, including closing deals Serve as the internal point of contact for any issues related to an assigned client Maintain a thorough understanding of, and be prepared to report on, all assigned clients in terms of opportunities, current issues, contract specifics, and likelihood of renewal Develop a solid understanding of the political and market issues that may impact schools and districts within your assigned territory Take ownership of client records in Salesforce, and make sure that key fields and all client interactions are documented and up to date Seek out customers who have had notable success with PresenceLearning, develop their interest in serving as a customer success story, and transition them to the Marketing team What are we looking for? Bachelor's degree from an accredited college or university 1 - 2 years of quota-carrying Customer Success or Account Management experience, ideally in the technology, healthcare, or education space Formal training in a recognized sales methodology Prior experience using Salesforce or another CRM solution Demonstrated success in hitting and exceeding sales targets and goals in a prior role Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings High level of comfort handling client objections and negotiations Good judgement about escalating client issues and involving internal groups to meet client needs Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly Experience with site visits and ability to travel 15% of the year What will help you succeed here? Passion for helping schools and special needs students Strong self-motivation/entrepreneurial mindset, dedicated to growing services and reaching as many clients as possible Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high performance standard Great collaborative and independent problem-solving skills Ability to work well with other team members in high pressure situations with grace, calm, and a sense of humor Position Details  PresenceLearning has offices in San Francisco, New York and Salt Lake City.  This role is remote work from home but you must reside in California.