Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Location: Charlotte, NC (28273) Schedule: Sunday 11:30 am - 8:00 pm and Monday thru Thursday 12:00 pm - 8:30 pm Incentive Eligible: Yes, this role comes with a competitive base pay, benefits and monthly incentive eligibility. Scope: Oversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. Responsibilities: Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. Ensures adequate staffing to meet call center objectives. Projects staffing needs and develops strategies to ensure call hours objectives are met. Initiates defined contingency actions during call period as required to maximize production. Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents. Utilize third party reviews to provide coaching. Identify and schedule training for service agents according to identified needs. Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner. Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover. Perform other related duties as assigned. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Qualifications: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing experience indicating a consistent record of achieving established goals. Includes a minimum of one-year supervisory experience; preferably in a call center or blood banking environment. Strong organizational and problem-solving skills, the ability to work independently and under pressure. Ability to work in a fast-paced call center environment required. Effective verbal and written communication skills are required. Intermediate level computer skills with Microsoft Office applications in a Windows environment are required. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. *LI-POST IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 03, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Location: Charlotte, NC (28273) Schedule: Sunday 11:30 am - 8:00 pm and Monday thru Thursday 12:00 pm - 8:30 pm Incentive Eligible: Yes, this role comes with a competitive base pay, benefits and monthly incentive eligibility. Scope: Oversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. Responsibilities: Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. Ensures adequate staffing to meet call center objectives. Projects staffing needs and develops strategies to ensure call hours objectives are met. Initiates defined contingency actions during call period as required to maximize production. Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents. Utilize third party reviews to provide coaching. Identify and schedule training for service agents according to identified needs. Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner. Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover. Perform other related duties as assigned. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Qualifications: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing experience indicating a consistent record of achieving established goals. Includes a minimum of one-year supervisory experience; preferably in a call center or blood banking environment. Strong organizational and problem-solving skills, the ability to work independently and under pressure. Ability to work in a fast-paced call center environment required. Effective verbal and written communication skills are required. Intermediate level computer skills with Microsoft Office applications in a Windows environment are required. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. *LI-POST IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: CDL Driver/Phlebotomist Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a CDL Driver/Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a CDL Driver/Phlebotomist with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout Charlotte and the surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. CDL Driver/Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the CDL Driver/Phlebotomist describe the general nature and level of work and are not an exhaustive list. CDL Driver/Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Experience driving large vehicles strongly preferred Ability to load, drive and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required. Class A or B CDL required. Basic computer skills are desirable DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one year duration. Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75 degree angles). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs , setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 03, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: CDL Driver/Phlebotomist Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a CDL Driver/Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a CDL Driver/Phlebotomist with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout Charlotte and the surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. CDL Driver/Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the CDL Driver/Phlebotomist describe the general nature and level of work and are not an exhaustive list. CDL Driver/Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Experience driving large vehicles strongly preferred Ability to load, drive and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required. Class A or B CDL required. Basic computer skills are desirable DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one year duration. Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75 degree angles). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs , setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Phlebotomist Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout Charlotte and the surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist describe the general nature and level of work and are not an exhaustive list. Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Ability to load and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required Basic computer skills are desirable Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75 degree angles ). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs , setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 03, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Phlebotomist Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a Phlebotomist Driver with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout Charlotte and the surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist describe the general nature and level of work and are not an exhaustive list. Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Ability to load and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required Basic computer skills are desirable Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75 degree angles ). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs , setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Location: Southwest Charlotte, NC (28273) Standard Schedule: Sunday 11:30am – 8:00pm, Monday thru Thursday 12:00pm – 8:30pm The training hours are Monday thru Thursday 9:00am until 5:30pm for the first two weeks only. This position offers a base pay + bonus eligibility, shift premium, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment. High school diploma or equivalent required. Minimum one year of telemarketing, customer service or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the ARCBS. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ** This is a sourcing requisition that is used to identify potential candidates for several similar positions currently vacant. If you are contacted by a member of the Talent Acquisition Team, you may be directed to apply to a specific, active job opportunity. The candidate profile you build for this requisition can be used to apply for other American Red Cross opportunities. IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 03, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Location: Southwest Charlotte, NC (28273) Standard Schedule: Sunday 11:30am – 8:00pm, Monday thru Thursday 12:00pm – 8:30pm The training hours are Monday thru Thursday 9:00am until 5:30pm for the first two weeks only. This position offers a base pay + bonus eligibility, shift premium, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment. High school diploma or equivalent required. Minimum one year of telemarketing, customer service or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the ARCBS. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ** This is a sourcing requisition that is used to identify potential candidates for several similar positions currently vacant. If you are contacted by a member of the Talent Acquisition Team, you may be directed to apply to a specific, active job opportunity. The candidate profile you build for this requisition can be used to apply for other American Red Cross opportunities. IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The mission of the American Red Cross is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. We help increase the preparedness of our communities by offering courses in First Aid, CPR/AED, Babysitter’s Training, Lifeguard Training, Certified Nurse Aid Training and other certification courses. American Red Cross Health and Safety instructors are an elite group of professionals who teach valuable lifesaving skills to 12 million people each year in businesses, schools and communities. We are currently seeking a Health & Safety Instructor to work in Charlotte, NC. This is a part-time position that will be scheduled up to 19 hours per week, with fixed availability for scheduling on Wednesday, Thursday and Friday each week. Instructors must be available for 12 hour shifts as needed; business needs can range for coverage anywhere from 6 am -10pm. Classes are from 2-6 hours long, and daily hours worked are usually 8 hours or less. Additional availability is welcome and may result in additional teaching assignments, but may not replace fixed availability (previously listed) in any given week. Instructors in this position will be required to travel routinely to locations throughout a 75-mile radius of Charlotte. Responsibilities Instruction: Teaches Red Cross Health and Safety courses within their current certifications to businesses and to the community. Confirms course at least 3-5 business days before the scheduled course. Must arrive to teaching site a minimum 30 minutes before class is to begin. Supply Chain/Logistics: Responsible for maintaining, managing and storing all assigned equipment, including storage at assigned work location and transporting equipment in personal vehicle. Responsible for re-ordering all necessary equipment at least once per month and maintaining and managing an active inventory of supplies at all times. Instructors are responsible for transporting, loading/unloading, carrying and/or lifting equipment as necessary at assigned teaching locations. At conclusion of class, is responsible for the cleaning equipment according to established decontamination guidelines and reporting any maintenance issues to the appropriate logistics staff member. Quality Assurance: Responsible for applying quality assurance and control programs. Integrates quality improvement activities and measures in overall service provision. Ensures that the proper safety measures are in place to protect customers and staff who participate in the training activities. Resource Management: Responsible for efficient and effective use of resources. Adheres to the financial and registration policy regarding unregistered students in Community classes. Availability: Commit to a fixed availability schedule within the scheduling software, Skedulo to meet teaching needs of the territory. Communications/Reporting: Engages in regular communications with Training Specialist regarding course updates and latest changes to products/services. Actively submits unavailability requests, as necessary, in Skedulo when not available to be assigned to classes. Submits training activity and other course related records according to standard timelines. Where applicable, training and course-related records must be submitted electronically using the American Red Cross web-based learning center. The instructor is required to use the corporate email account (@Redcross.org) issued to him/her upon hire, for all American Red Cross related correspondence. Personnel Management: When an instructor’s certification is at the level of an Instructor Trainer, they may mentor or coach other instructors as a part of new instructor orientation or during instructor remediation provide supervision to instructors to ensure high quality delivery of services and products. Additional duties may include the following: Participation during Town Hall Meetings, quarterly In- Service Training, Product updates, training requirement, certification classes and approved development training. In addition instructors may need to perform light logistics such as restocking of equipment. This activity must be pre-approved by Training Specialist. Qualifications Education: High School Diploma or equivalent (GED).Current certification to be an instructor in discipline is desired. Additional training and certification will be provided to qualified candidate after hire through American Red Cross Health & Safety Service courses. Once certified, the instructor must maintain current basic and instructor level certifications for the courses they have been hired to teach. Experience: Six months previous experience in education, adult training or service industry preferred. Basic computer and email skills and demonstrated ability to utilize MS Office programs Comfort and experience in using audio-visual technology (computer/LCD, PowerPoint, etc.) for educational delivery. Skills and Abilities: Must have strong presentation abilities and demonstrate excellent verbal and written communication skills. Ability to communicate course material in a clear and understandable manner. Customer service orientation. Ability to teach effectively in an adult learning environment. Other: Flexible schedule required during the day, evening or weekends. Travel: Ability to travel regionally 50-75%. Current Driver’s License preferred. Access to reliable transportation to training sites. Essential Functions /Physical Requirements “The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee must be able to use fingers to grasp, move and manipulate small objects. The employee must use the stomach and lower back muscles to support the body for long periods without getting tired. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to speak clearly so listeners can understand and understand the speech of another person. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. “ Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 03, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The mission of the American Red Cross is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. We help increase the preparedness of our communities by offering courses in First Aid, CPR/AED, Babysitter’s Training, Lifeguard Training, Certified Nurse Aid Training and other certification courses. American Red Cross Health and Safety instructors are an elite group of professionals who teach valuable lifesaving skills to 12 million people each year in businesses, schools and communities. We are currently seeking a Health & Safety Instructor to work in Charlotte, NC. This is a part-time position that will be scheduled up to 19 hours per week, with fixed availability for scheduling on Wednesday, Thursday and Friday each week. Instructors must be available for 12 hour shifts as needed; business needs can range for coverage anywhere from 6 am -10pm. Classes are from 2-6 hours long, and daily hours worked are usually 8 hours or less. Additional availability is welcome and may result in additional teaching assignments, but may not replace fixed availability (previously listed) in any given week. Instructors in this position will be required to travel routinely to locations throughout a 75-mile radius of Charlotte. Responsibilities Instruction: Teaches Red Cross Health and Safety courses within their current certifications to businesses and to the community. Confirms course at least 3-5 business days before the scheduled course. Must arrive to teaching site a minimum 30 minutes before class is to begin. Supply Chain/Logistics: Responsible for maintaining, managing and storing all assigned equipment, including storage at assigned work location and transporting equipment in personal vehicle. Responsible for re-ordering all necessary equipment at least once per month and maintaining and managing an active inventory of supplies at all times. Instructors are responsible for transporting, loading/unloading, carrying and/or lifting equipment as necessary at assigned teaching locations. At conclusion of class, is responsible for the cleaning equipment according to established decontamination guidelines and reporting any maintenance issues to the appropriate logistics staff member. Quality Assurance: Responsible for applying quality assurance and control programs. Integrates quality improvement activities and measures in overall service provision. Ensures that the proper safety measures are in place to protect customers and staff who participate in the training activities. Resource Management: Responsible for efficient and effective use of resources. Adheres to the financial and registration policy regarding unregistered students in Community classes. Availability: Commit to a fixed availability schedule within the scheduling software, Skedulo to meet teaching needs of the territory. Communications/Reporting: Engages in regular communications with Training Specialist regarding course updates and latest changes to products/services. Actively submits unavailability requests, as necessary, in Skedulo when not available to be assigned to classes. Submits training activity and other course related records according to standard timelines. Where applicable, training and course-related records must be submitted electronically using the American Red Cross web-based learning center. The instructor is required to use the corporate email account (@Redcross.org) issued to him/her upon hire, for all American Red Cross related correspondence. Personnel Management: When an instructor’s certification is at the level of an Instructor Trainer, they may mentor or coach other instructors as a part of new instructor orientation or during instructor remediation provide supervision to instructors to ensure high quality delivery of services and products. Additional duties may include the following: Participation during Town Hall Meetings, quarterly In- Service Training, Product updates, training requirement, certification classes and approved development training. In addition instructors may need to perform light logistics such as restocking of equipment. This activity must be pre-approved by Training Specialist. Qualifications Education: High School Diploma or equivalent (GED).Current certification to be an instructor in discipline is desired. Additional training and certification will be provided to qualified candidate after hire through American Red Cross Health & Safety Service courses. Once certified, the instructor must maintain current basic and instructor level certifications for the courses they have been hired to teach. Experience: Six months previous experience in education, adult training or service industry preferred. Basic computer and email skills and demonstrated ability to utilize MS Office programs Comfort and experience in using audio-visual technology (computer/LCD, PowerPoint, etc.) for educational delivery. Skills and Abilities: Must have strong presentation abilities and demonstrate excellent verbal and written communication skills. Ability to communicate course material in a clear and understandable manner. Customer service orientation. Ability to teach effectively in an adult learning environment. Other: Flexible schedule required during the day, evening or weekends. Travel: Ability to travel regionally 50-75%. Current Driver’s License preferred. Access to reliable transportation to training sites. Essential Functions /Physical Requirements “The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee must be able to use fingers to grasp, move and manipulate small objects. The employee must use the stomach and lower back muscles to support the body for long periods without getting tired. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to speak clearly so listeners can understand and understand the speech of another person. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. “ Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross exists to provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world, through five key service areas: Disaster Relief, Support for America’s Military Families, Lifesaving Blood, Health and Safety Services and International Services. The American Red Cross is a $3.2 Billion dollar organization with 20,000 employees across the United States. Approximately 100,000+ volunteers work to assist with disaster relief, blood drives, instructors for safety courses, Armed Forces Case Worker and the list goes on. The Red Cross is always looking for people with various backgrounds, talents and skill levels. Our needs vary based on the situation but we look to do our best to accommodate an individual’s desire to get involved. The American Red Cross spends $1.3+ Billion annually with 3rd party suppliers and this position oversees $125-$250 Million in annual expenditures. Job Description and Qualifications Summary: This is a key leadership role within Supply Management at the American Red Cross. Sr. Category Manager is a sole contributor position or may lead a team of numerous indirect staff and some direct staff in executing his/her written category strategy. Sr. Category Manager is accountable for mitigating supply risk, maximizing financial improvement and driving innovation with the supply base via the spend managed in his/her remit area. In short, he/she is accountable for ‘solving real business problems’ with stakeholders. Leads indirect and influences stakeholders and suppliers via written Category Strategy and Center-Led Supply Management approach as noted in Supply Management’s written Statement of Direction. Key Focus areas are: Category Strategies. Written Category Strategies for assigned categories Improvement. Drives YOY financial improvement and risk mitigation Performance Reporting (e.g. cost savings process, reporting, scorecards, etc.) Professional Development & Training Plan based on Role Competencies Process Improvement to assure mitigation of risk via simpler work processes Best Practices & Benchmarking to improve unit performance based on facts Benchmarking (e.g. across industry benchmarks, best practices, etc.) Market Analysis (e.g. what are others doing in same categories, etc.) Environmental Scanning. Keeps abreast of market intelligence in categories assigned and incorporates into work plans as appropriate Responsibilities and Accountabilities Develop, champion, and ensure implementation of Category Management Use of influence model to gain stakeholder buy-in. Not command and control. Lead improvement in effectiveness, efficiency and control for Spend Category Facilitate development and execution of written Category Strategies as endorsed by stakeholders and the Red Cross Stakeholder Advisory Board Accountable for cost savings improvement and responsible for communicating performance ‘Progress v Plan’. Expected results are a minimum 3-5 X+ ROI on total cost of position and team (salary plus benefits) Accountable for continuous improvement in Category in terms of risk mitigation and improved financial performance Requirements Bachelor’s degree in Supply Management or related field required Master’s degree a plus Professional certification (e.g. C.P.M., CPSM, CIRM, CPIM, etc.) preferred 7-10+ years experience managing 3rd party spend within large organization (annual revenue $1+ Billion) preferred Solid leadership skills that include advanced collaboration and influence skills Ability to develop business cases, presentations & stakeholder communications Continuous learner and ability to consider ‘The Art of the Possible’ Practices learning from ‘5 Dysfunctions of Team’ (Patrick Lencioni) *LI-JG1 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 19, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The American Red Cross exists to provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world, through five key service areas: Disaster Relief, Support for America’s Military Families, Lifesaving Blood, Health and Safety Services and International Services. The American Red Cross is a $3.2 Billion dollar organization with 20,000 employees across the United States. Approximately 100,000+ volunteers work to assist with disaster relief, blood drives, instructors for safety courses, Armed Forces Case Worker and the list goes on. The Red Cross is always looking for people with various backgrounds, talents and skill levels. Our needs vary based on the situation but we look to do our best to accommodate an individual’s desire to get involved. The American Red Cross spends $1.3+ Billion annually with 3rd party suppliers and this position oversees $125-$250 Million in annual expenditures. Job Description and Qualifications Summary: This is a key leadership role within Supply Management at the American Red Cross. Sr. Category Manager is a sole contributor position or may lead a team of numerous indirect staff and some direct staff in executing his/her written category strategy. Sr. Category Manager is accountable for mitigating supply risk, maximizing financial improvement and driving innovation with the supply base via the spend managed in his/her remit area. In short, he/she is accountable for ‘solving real business problems’ with stakeholders. Leads indirect and influences stakeholders and suppliers via written Category Strategy and Center-Led Supply Management approach as noted in Supply Management’s written Statement of Direction. Key Focus areas are: Category Strategies. Written Category Strategies for assigned categories Improvement. Drives YOY financial improvement and risk mitigation Performance Reporting (e.g. cost savings process, reporting, scorecards, etc.) Professional Development & Training Plan based on Role Competencies Process Improvement to assure mitigation of risk via simpler work processes Best Practices & Benchmarking to improve unit performance based on facts Benchmarking (e.g. across industry benchmarks, best practices, etc.) Market Analysis (e.g. what are others doing in same categories, etc.) Environmental Scanning. Keeps abreast of market intelligence in categories assigned and incorporates into work plans as appropriate Responsibilities and Accountabilities Develop, champion, and ensure implementation of Category Management Use of influence model to gain stakeholder buy-in. Not command and control. Lead improvement in effectiveness, efficiency and control for Spend Category Facilitate development and execution of written Category Strategies as endorsed by stakeholders and the Red Cross Stakeholder Advisory Board Accountable for cost savings improvement and responsible for communicating performance ‘Progress v Plan’. Expected results are a minimum 3-5 X+ ROI on total cost of position and team (salary plus benefits) Accountable for continuous improvement in Category in terms of risk mitigation and improved financial performance Requirements Bachelor’s degree in Supply Management or related field required Master’s degree a plus Professional certification (e.g. C.P.M., CPSM, CIRM, CPIM, etc.) preferred 7-10+ years experience managing 3rd party spend within large organization (annual revenue $1+ Billion) preferred Solid leadership skills that include advanced collaboration and influence skills Ability to develop business cases, presentations & stakeholder communications Continuous learner and ability to consider ‘The Art of the Possible’ Practices learning from ‘5 Dysfunctions of Team’ (Patrick Lencioni) *LI-JG1 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
