Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Courier Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Courier for the American Red Cross! Schedule: Tuesday through Saturday from 12:30am to 9:00am Pay Rate: $11.92 per hour, plus shift differential for evening hours Couriers provide for the delivery and return of blood products and materials to internal and external customers. Comply with safety policies and procedures in the work area and use applicable protective equipment at all times to prevent exposure to potentially infectious blood and body fluids. Provide support, development and/or leadership guidance to all volunteers. Courier – Responsibilities: Operate vehicle for the delivery of blood products and materials. Operate vehicle safely and within traffic laws. May require driving in inclement weather conditions. Prepare for deliveries by verifying orders, loading vehicles and maintaining route supply inventory to ensure prompt delivery of products to customers. Document temporary storage and transportation of blood, blood products and materials as required by internal and external regulatory requirements. Perform routine checks of product storage temperatures and maintenance of temperature controlled units at off-site storage locations. Provide customer service by giving basic information and interacting in a positive proactive manner with hospital employees. Perform other related duties as necessary. The responsibilities of the Courier describe the general nature and level of work and are not an exhaustive list. Qualifications: High School diploma or equivalent required. No minimum work experience required. Previous experience with a messenger service or trucking company desired. Must have valid driver’s license and clean DMV record. Legible penmanship and ability to read and write at high school level is required. Physical Requirements: The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Ability to sit for long periods of time while driving routes. May load or unload trucks and lift, pull, push and move objects of up to 50 pounds. Must be able to drive throughout the region. Work under pressure and within time standards. Required to wear protective clothing when there is exposure to blood and blood products and/or where work location requires. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 21, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Courier Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Courier for the American Red Cross! Schedule: Tuesday through Saturday from 12:30am to 9:00am Pay Rate: $11.92 per hour, plus shift differential for evening hours Couriers provide for the delivery and return of blood products and materials to internal and external customers. Comply with safety policies and procedures in the work area and use applicable protective equipment at all times to prevent exposure to potentially infectious blood and body fluids. Provide support, development and/or leadership guidance to all volunteers. Courier – Responsibilities: Operate vehicle for the delivery of blood products and materials. Operate vehicle safely and within traffic laws. May require driving in inclement weather conditions. Prepare for deliveries by verifying orders, loading vehicles and maintaining route supply inventory to ensure prompt delivery of products to customers. Document temporary storage and transportation of blood, blood products and materials as required by internal and external regulatory requirements. Perform routine checks of product storage temperatures and maintenance of temperature controlled units at off-site storage locations. Provide customer service by giving basic information and interacting in a positive proactive manner with hospital employees. Perform other related duties as necessary. The responsibilities of the Courier describe the general nature and level of work and are not an exhaustive list. Qualifications: High School diploma or equivalent required. No minimum work experience required. Previous experience with a messenger service or trucking company desired. Must have valid driver’s license and clean DMV record. Legible penmanship and ability to read and write at high school level is required. Physical Requirements: The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Ability to sit for long periods of time while driving routes. May load or unload trucks and lift, pull, push and move objects of up to 50 pounds. Must be able to drive throughout the region. Work under pressure and within time standards. Required to wear protective clothing when there is exposure to blood and blood products and/or where work location requires. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Join the Red Cross Fundraising and Development Team! With more than 23,000 employees and 330,000 volunteers, the American Red Cross comprises a diverse network of men and women committed to changing the world, one community at a time. As a member of our development team, you’ll take satisfaction in fundraising for an organization where donor dollars make an immediate impact at home, across the country and around the world. Work alongside colleagues who not only share your passion, but also support and encourage you along the way. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits based on rankings and reviews on Indeed. Job Description Make your career count! The Red Cross is seeking a visionary fundraiser who can meet goals and objectives, connect with our individual donors and serve our mission. You will be expected to meet annual revenue targets by engaging, cultivating, and ultimately soliciting major gifts from donors and coordinating an annual event, thereby advancing the organizational mission and creating meaningful impact in the lives of both donors and beneficiaries of that mission. Responsibilities Develops and executes ongoing strategy for qualifying donors to ensure retention, growth of individual donor contributions as well as recapture from previous donors. Works collaboratively with other departments and partners with development staff at the national office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect Manages an assigned portfolio of individual donors and prospects with intent to form deep relationships. Responsible for minimum annual fundraising goal tied to segmented or blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue. Develops donor management plans for entire portfolio resulting in strategic, knowledgeable, and complex asks. Solicits assigned donor portfolio through face to face visits, including preparation of personalized materials. Revenue target may increase due to major domestic disasters Implements programs/activities to identify, cultivate, solicit, and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the American Red Cross. Identifies potential planned giving prospects among assigned donors and partners with region’s assigned Gift Planning Officer to solicit those prospects. Updates donor records in region and/or district database and Salesforce.com following donor contacts Develops ongoing relationships with major donors for the benefits of the American Red Cross. Accountable for cultivating relationships for individual fundraising, organizational fundraising, or both and by supporting volunteer leaders in peer-to-peer outreach, (if appropriate) using giving societies such as the Tiffany Circle Society of Women Leaders as a key program Participates in disaster relief fundraising projects as appropriate. May oversee and have responsibility for staff development It is the responsibility of all Red Cross staff members to recruit, train, and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function Carries out any additional assignments required to fulfill the mission of the American Red Cross The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required Qualifications Bachelor’s degree or equivalent experience required. Advanced degree highly desirable Minimum three years sales and/or fundraising experience required. Proven experience in developing strategies for donor retention growth and recapture and proven success with complex requests is required Ability to relate well and work effectively with multiple constituencies and audiences. Excellent verbal and written skills. Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com). A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation Requires frequent travel within the region. The amount will vary depending upon size and geography of region May include sitting for long periods of time, driving a vehicle and working under challenging conditions. A current valid driver's license and good driving record is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights . *LI-POST Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 20, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Join the Red Cross Fundraising and Development Team! With more than 23,000 employees and 330,000 volunteers, the American Red Cross comprises a diverse network of men and women committed to changing the world, one community at a time. As a member of our development team, you’ll take satisfaction in fundraising for an organization where donor dollars make an immediate impact at home, across the country and around the world. Work alongside colleagues who not only share your passion, but also support and encourage you along the way. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits based on rankings and reviews on Indeed. Job Description Make your career count! The Red Cross is seeking a visionary fundraiser who can meet goals and objectives, connect with our individual donors and serve our mission. You will be expected to meet annual revenue targets by engaging, cultivating, and ultimately soliciting major gifts from donors and coordinating an annual event, thereby advancing the organizational mission and creating meaningful impact in the lives of both donors and beneficiaries of that mission. Responsibilities Develops and executes ongoing strategy for qualifying donors to ensure retention, growth of individual donor contributions as well as recapture from previous donors. Works collaboratively with other departments and partners with development staff at the national office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect Manages an assigned portfolio of individual donors and prospects with intent to form deep relationships. Responsible for minimum annual fundraising goal tied to segmented or blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue. Develops donor management plans for entire portfolio resulting in strategic, knowledgeable, and complex asks. Solicits assigned donor portfolio through face to face visits, including preparation of personalized materials. Revenue target may increase due to major domestic disasters Implements programs/activities to identify, cultivate, solicit, and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the American Red Cross. Identifies potential planned giving prospects among assigned donors and partners with region’s assigned Gift Planning Officer to solicit those prospects. Updates donor records in region and/or district database and Salesforce.com following donor contacts Develops ongoing relationships with major donors for the benefits of the American Red Cross. Accountable for cultivating relationships for individual fundraising, organizational fundraising, or both and by supporting volunteer leaders in peer-to-peer outreach, (if appropriate) using giving societies such as the Tiffany Circle Society of Women Leaders as a key program Participates in disaster relief fundraising projects as appropriate. May oversee and have responsibility for staff development It is the responsibility of all Red Cross staff members to recruit, train, and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function Carries out any additional assignments required to fulfill the mission of the American Red Cross The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required Qualifications Bachelor’s degree or equivalent experience required. Advanced degree highly desirable Minimum three years sales and/or fundraising experience required. Proven experience in developing strategies for donor retention growth and recapture and proven success with complex requests is required Ability to relate well and work effectively with multiple constituencies and audiences. Excellent verbal and written skills. Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com). A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation Requires frequent travel within the region. The amount will vary depending upon size and geography of region May include sitting for long periods of time, driving a vehicle and working under challenging conditions. A current valid driver's license and good driving record is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights . *LI-POST Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Be a part of a great partnership with AMS Retail Solutions and Bosch Tools .
T his position is entry level, willing to train the right candidate.
The District Sales Representative (KPM) Bosch Tools is the most hands-on, user focused team in our organization. This field marketing and sales role is focused on expanding Bosch brand insistence across commercial construction General Contractors and subcontractors in the territory . This role operates as part of a team, owning the end user relationship, alongside District Sales Managers who own the Distributor relationships, and the Market Development Managers who own expanding distribution to new points of sale. Together, the MSA team is our primary lever for growing market share.
This is a high-profile opportunity to identify and convert top users into our Pro Partner loyalty program, and an exceptional chance to bridge marketing and sales to help drive new business.
The successful candidate is one who takes initiative, doesn’t hesitate to make constructive suggestions, is comfortable on a jobsite, is a team player, and most of all is results-oriented. This is an extraordinary opportunity to generate success, and have a lot of fun doing it.
Essential Job Duties and Responsibilities:
Drive sales through the major construction contractors in the assigned metropolitan market by building relationships and providing enhanced service & value
Grow territory by leveraging our Pro Partner loyalty program and getting more users across all trade verticals
Conduct product knowledge training on construction sites and in buying offices and distributors
Attend and sell at trade shows and distribution events
Provide excellent customer service to customers, associates and users
Provide training on new product features, selling tips to help close sales and receiving customer feedback on products and service programs
Minimum Requirements:
20% Travel required (including overnight travel)
Proven sales skills, with a track record of success meeting or exceeding quotas
Ability to work varied hours/days as business dictates (weekends may be required)
Basic computer proficiency and knowledge of software reporting programs is required
Excellent communication, presentation and written skills required
Provide a valid driver’s license and proof of insurance (must meet company’s minimum requirements)
Provide excellent customer service to customers and vendors
HS diploma or equivalent required, college degree preferred
Required to lift up to 50 lbs.
Frequent standing, bending and twisting
Preferred candidates should have vendor sales experience in a Pro Channel environment.
Construction industry experience is highly preferred.
2 years of vendor sales experience preferred
Bilingual speaking (English/Spanish) required
BOSCH designs, manufactures, and sells power tools, rotary tools, and accessories. Renowned for innovation, versatility, ease of use, durability, and performance, Bosch tools are sold through tool specialists, hardware stores, mass merchants, and home improvement centers.
Benefits: 401(k) match, Medical, dental and vision plans, Paid holidays and PTO, Company equipment, Comprehensive compensation for mileage, travel (hotel and meals) and cell phone reimbursement. Company Vehicle included!
Sep 10, 2019
Full time
Be a part of a great partnership with AMS Retail Solutions and Bosch Tools .
T his position is entry level, willing to train the right candidate.
The District Sales Representative (KPM) Bosch Tools is the most hands-on, user focused team in our organization. This field marketing and sales role is focused on expanding Bosch brand insistence across commercial construction General Contractors and subcontractors in the territory . This role operates as part of a team, owning the end user relationship, alongside District Sales Managers who own the Distributor relationships, and the Market Development Managers who own expanding distribution to new points of sale. Together, the MSA team is our primary lever for growing market share.
This is a high-profile opportunity to identify and convert top users into our Pro Partner loyalty program, and an exceptional chance to bridge marketing and sales to help drive new business.
The successful candidate is one who takes initiative, doesn’t hesitate to make constructive suggestions, is comfortable on a jobsite, is a team player, and most of all is results-oriented. This is an extraordinary opportunity to generate success, and have a lot of fun doing it.
Essential Job Duties and Responsibilities:
Drive sales through the major construction contractors in the assigned metropolitan market by building relationships and providing enhanced service & value
Grow territory by leveraging our Pro Partner loyalty program and getting more users across all trade verticals
Conduct product knowledge training on construction sites and in buying offices and distributors
Attend and sell at trade shows and distribution events
Provide excellent customer service to customers, associates and users
Provide training on new product features, selling tips to help close sales and receiving customer feedback on products and service programs
Minimum Requirements:
20% Travel required (including overnight travel)
Proven sales skills, with a track record of success meeting or exceeding quotas
Ability to work varied hours/days as business dictates (weekends may be required)
Basic computer proficiency and knowledge of software reporting programs is required
Excellent communication, presentation and written skills required
Provide a valid driver’s license and proof of insurance (must meet company’s minimum requirements)
Provide excellent customer service to customers and vendors
HS diploma or equivalent required, college degree preferred
Required to lift up to 50 lbs.
Frequent standing, bending and twisting
Preferred candidates should have vendor sales experience in a Pro Channel environment.
Construction industry experience is highly preferred.
2 years of vendor sales experience preferred
Bilingual speaking (English/Spanish) required
BOSCH designs, manufactures, and sells power tools, rotary tools, and accessories. Renowned for innovation, versatility, ease of use, durability, and performance, Bosch tools are sold through tool specialists, hardware stores, mass merchants, and home improvement centers.
Benefits: 401(k) match, Medical, dental and vision plans, Paid holidays and PTO, Company equipment, Comprehensive compensation for mileage, travel (hotel and meals) and cell phone reimbursement. Company Vehicle included!
Looking for an office team member that is interested in the financial/insurance business to join a constantly growing agency. Candidate must reflect highly organizational skills, motivation, honesty, reliability and willing to learn and adapt to highly demanding high net worth clientele and work scenarios. Prior experience in the financial/insurance business preferred but not required. If no prior experience, candidate must demonstrate a desire to learn new things and a sense of proactivity in a fast paced office. Candidates will be required to obtain appropriate licenses within a certain amount of time of initial employment. Candidates MUST be English/Spanish bilingual in both writing and verbally. Compensation based on prior experience and appropriate licenses obtained.
All candidates interested must submit a cover letter with a brief background description and why we should consider you as a potential employee. Inquiries received that do not follow the instructions mentioned above will not be considered for employment.
Jul 19, 2019
Full time
Looking for an office team member that is interested in the financial/insurance business to join a constantly growing agency. Candidate must reflect highly organizational skills, motivation, honesty, reliability and willing to learn and adapt to highly demanding high net worth clientele and work scenarios. Prior experience in the financial/insurance business preferred but not required. If no prior experience, candidate must demonstrate a desire to learn new things and a sense of proactivity in a fast paced office. Candidates will be required to obtain appropriate licenses within a certain amount of time of initial employment. Candidates MUST be English/Spanish bilingual in both writing and verbally. Compensation based on prior experience and appropriate licenses obtained.
All candidates interested must submit a cover letter with a brief background description and why we should consider you as a potential employee. Inquiries received that do not follow the instructions mentioned above will not be considered for employment.
Position Overview This position is responsible for placing outbound telephone calls to households across the United States to enlist the household's cooperation to participate in a survey or to recruit them to participate in a Diary, Panel, or to place additional calls to client-specific studies. This position could also be responsible for placing reminder calls to respondents. Job Responsibilities Practice exceptional customer service and telephone techniques Follow strict guidelines for obtaining consistent unbiased data Deliver verbatim scripts for portions of a survey Ability to maintain participants engagement throughout a short or medium length survey with low to medium complexity Ability to maintain patience and professionalism throughout surveys Ability to listen to and accurately capture respondent answers over the phone Persuade reluctant respondents to participate in surveys and diaries Maintain confidentiality of procedures, scripts and respondent information Demonstrate the ability to move around within a survey to add, delete or change information when appropriate Ability to meet quality assessments standards and call monitoring requirements Cooperate with co-workers and management while working toward department goals Maintain center standards for performance and productivity Follow all center policies and procedures as outlined in the call center policy addendum Position Expectations Ability to arrive to work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goals Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection Personable and willing to quickly build professional relationships over the phone Able to explain difficult concepts in simple terms Willing and able to persuade respondents to participate in surveys Consent to be monitored and recorded while conducting surveys Goal focused with willingness to accept coaching and development Position Requirements High School diploma or GED equivalency 18+ years of age Prior call center experience (Preferred) Computer and typing skills (Data entry) Reading ability Research Interviewer U.S. Call Centers (Audio & Video) Fluent in the English Language (Bilingual positions require fluency in English and Spanish) Prior experience in sales, education, customer service, collections, or similar (Preferred) Physical Requirements Ability to stand, bend, stoop, sit, walk, twist and turn Ability to use a phone or wear a headset for extended periods of time Ability to use a computer keyboard and mouse Work environment is indoors, majority of time is spent sitting at a desk Schedule Requirements One weekend shift required each week (Saturday or Sunday) 3-5 shifts per week 20-28 hours per week (PT), 35-40 hours per week (FT) Type of shift: Multiple shifts (Primarily PM) Flexible Schedules: 4-6 Hours/Day (PT), 7-8 Hours/Day (FT) I have reviewed the above job description and acknowledge the requirements and expectations as outlined.
Jun 24, 2019
Part time
Position Overview This position is responsible for placing outbound telephone calls to households across the United States to enlist the household's cooperation to participate in a survey or to recruit them to participate in a Diary, Panel, or to place additional calls to client-specific studies. This position could also be responsible for placing reminder calls to respondents. Job Responsibilities Practice exceptional customer service and telephone techniques Follow strict guidelines for obtaining consistent unbiased data Deliver verbatim scripts for portions of a survey Ability to maintain participants engagement throughout a short or medium length survey with low to medium complexity Ability to maintain patience and professionalism throughout surveys Ability to listen to and accurately capture respondent answers over the phone Persuade reluctant respondents to participate in surveys and diaries Maintain confidentiality of procedures, scripts and respondent information Demonstrate the ability to move around within a survey to add, delete or change information when appropriate Ability to meet quality assessments standards and call monitoring requirements Cooperate with co-workers and management while working toward department goals Maintain center standards for performance and productivity Follow all center policies and procedures as outlined in the call center policy addendum Position Expectations Ability to arrive to work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goals Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection Personable and willing to quickly build professional relationships over the phone Able to explain difficult concepts in simple terms Willing and able to persuade respondents to participate in surveys Consent to be monitored and recorded while conducting surveys Goal focused with willingness to accept coaching and development Position Requirements High School diploma or GED equivalency 18+ years of age Prior call center experience (Preferred) Computer and typing skills (Data entry) Reading ability Research Interviewer U.S. Call Centers (Audio & Video) Fluent in the English Language (Bilingual positions require fluency in English and Spanish) Prior experience in sales, education, customer service, collections, or similar (Preferred) Physical Requirements Ability to stand, bend, stoop, sit, walk, twist and turn Ability to use a phone or wear a headset for extended periods of time Ability to use a computer keyboard and mouse Work environment is indoors, majority of time is spent sitting at a desk Schedule Requirements One weekend shift required each week (Saturday or Sunday) 3-5 shifts per week 20-28 hours per week (PT), 35-40 hours per week (FT) Type of shift: Multiple shifts (Primarily PM) Flexible Schedules: 4-6 Hours/Day (PT), 7-8 Hours/Day (FT) I have reviewed the above job description and acknowledge the requirements and expectations as outlined.
Texas Health Resources seeks to hire a Sr. Clinical Performance Improvement Specialist to work Full Time in their Quality Department.
North Point is located at 9229 LBJ Freeway, Dallas, TX 75243
Salary range is Minimum $29.99/hr. to Maximum $48.23/hr. – based on relevant experience
Work Schedule
Full Time; 1st Shift
Job Description
The position requires specific expertise and knowledge to assist providers and practices in meeting targets for our commercial and Medicare contracts. Support the providers and practices in performance improvement.
Essential Functions:
Performance Improvement Projects:
Lead individual performance improvement initiatives at network and practice level while providing oversight of the development and deployment of performance improvement initiatives of performance improvement specialists for practice level PI.
Ability to delegate tasks and responsibilities to appropriate team members; identify and resolve issues and conflicts with input from manager when necessary.
Lead the development, implementation, and monitoring of performance improvement activities network wide as well as at a practice; ability to manage changing conditions manage multiple projects at various stages and utilize critical thinking skills.
Define project scope, aims, deliverables, and timelines in collaboration with a performance improvement team.
Communicate project status to steering committee and key stakeholders. Prepare and give written and oral presentations
for internal and external audiences
Ability to identify, collaborate and engage with appropriate stakeholders to ensure project success
Manage Project Timelines:
Manage project timelines and milestones using appropriate project management tools.
Identify and assign responsibilities to performance improvement specialists in accordance with their skill set.
Track milestones and deliverables; provide updates to leadership.
Data and Statistical Analysis:
Analyze and monitor data trends to determine opportunities for improvement and report recommendations to leadership.
Develop trending analysis reports in the appropriate format to be shared with management and leadership.
Utilizes critical thinking to conduct statistical analysis utilizing appropriate tools and SME to analyze/interpret the data to further recommend the most impactful solutions.
Facilitate and teach the utilization of appropriate tools and methodologies, such as Define/Measure/Analyze/Improve/Control (DMAIC), Lean/Six Sigma, and/or rapid Plan/Do/Study/Act (PDSA) cycles on large-scale, organization wide interventions.
Data Troubleshooting and Data Integrity:
Ensure data quality and integrity is maintained and communicate data concerns to leaderhship and appropriate IT teams.
Escalate and track data issues.
Maintains subject matter expertise in assigned quality measures and EMR documentation to facilitate resolutions of data
quality and integrity issues
Performs other duties as assigned
health related area is required.
Qualifications
The ideal candidate will possess the following qualifications
Bachelor's Degree in Healthcare, social services, business, or public health related area is required.
5 years' experience in any field is required.
5 years' experience in healthcare preferred.
4 years in Performance Improvement as a primary role with experience leading complex projects independently and as part of a team is required.
License and Certification:
SSGBC – Six Sigma Green Belt Certification upon hire required.
Skills:
Advance knowledge in Microsoft office suite 2013 or newer.
Advance knowledge of Minitab or other PI statistical analysis software.
Strong attention to detail and accuracy.
Strong collaboration skills – ability to achieve results through partnerships.
Ability to utilize sound decision making and problem solving skills; and think critically to act in a sense of urgency.
Proficiency in developing and presenting analytical reports, data collection, sampling, and analysis.
Knowledge of quality programs and regulatory requirements such as MACRA, MIPS, CMS, NCQA, and other payor contracts.
Demonstrated knowledge of performance improvement processes, synergy principles and change management facilitation.
Strong project management skills – ability and experience with managing multiple projects simultaneously and the ability to monitor and document project timelines, activities, risks and issues.
Ability to produce high quality deliverables in a fast paced; deadline sensitive environment.
Why Texas Health Resources?
Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.
Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures and counts more than 5,500 physicians with active staff privileges at its hospitals.
At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.
Texas Health Highlights:
2018 FORTUNE Magazine's “100 Best Companies to Work For®” (4th year in a row)
2018 Becker's Healthcare "150 Great Places to Work in Healthcare" (4th year in a row)
2018 Employees' Choice “Best Places to Work” by Glassdoor
Apply Here: http://www.Click2Apply.net/4mdwwfkxy634nx6s
PI108990989
Apr 04, 2019
Full time
Texas Health Resources seeks to hire a Sr. Clinical Performance Improvement Specialist to work Full Time in their Quality Department.
North Point is located at 9229 LBJ Freeway, Dallas, TX 75243
Salary range is Minimum $29.99/hr. to Maximum $48.23/hr. – based on relevant experience
Work Schedule
Full Time; 1st Shift
Job Description
The position requires specific expertise and knowledge to assist providers and practices in meeting targets for our commercial and Medicare contracts. Support the providers and practices in performance improvement.
Essential Functions:
Performance Improvement Projects:
Lead individual performance improvement initiatives at network and practice level while providing oversight of the development and deployment of performance improvement initiatives of performance improvement specialists for practice level PI.
Ability to delegate tasks and responsibilities to appropriate team members; identify and resolve issues and conflicts with input from manager when necessary.
Lead the development, implementation, and monitoring of performance improvement activities network wide as well as at a practice; ability to manage changing conditions manage multiple projects at various stages and utilize critical thinking skills.
Define project scope, aims, deliverables, and timelines in collaboration with a performance improvement team.
Communicate project status to steering committee and key stakeholders. Prepare and give written and oral presentations
for internal and external audiences
Ability to identify, collaborate and engage with appropriate stakeholders to ensure project success
Manage Project Timelines:
Manage project timelines and milestones using appropriate project management tools.
Identify and assign responsibilities to performance improvement specialists in accordance with their skill set.
Track milestones and deliverables; provide updates to leadership.
Data and Statistical Analysis:
Analyze and monitor data trends to determine opportunities for improvement and report recommendations to leadership.
Develop trending analysis reports in the appropriate format to be shared with management and leadership.
Utilizes critical thinking to conduct statistical analysis utilizing appropriate tools and SME to analyze/interpret the data to further recommend the most impactful solutions.
Facilitate and teach the utilization of appropriate tools and methodologies, such as Define/Measure/Analyze/Improve/Control (DMAIC), Lean/Six Sigma, and/or rapid Plan/Do/Study/Act (PDSA) cycles on large-scale, organization wide interventions.
Data Troubleshooting and Data Integrity:
Ensure data quality and integrity is maintained and communicate data concerns to leaderhship and appropriate IT teams.
Escalate and track data issues.
Maintains subject matter expertise in assigned quality measures and EMR documentation to facilitate resolutions of data
quality and integrity issues
Performs other duties as assigned
health related area is required.
Qualifications
The ideal candidate will possess the following qualifications
Bachelor's Degree in Healthcare, social services, business, or public health related area is required.
5 years' experience in any field is required.
5 years' experience in healthcare preferred.
4 years in Performance Improvement as a primary role with experience leading complex projects independently and as part of a team is required.
License and Certification:
SSGBC – Six Sigma Green Belt Certification upon hire required.
Skills:
Advance knowledge in Microsoft office suite 2013 or newer.
Advance knowledge of Minitab or other PI statistical analysis software.
Strong attention to detail and accuracy.
Strong collaboration skills – ability to achieve results through partnerships.
Ability to utilize sound decision making and problem solving skills; and think critically to act in a sense of urgency.
Proficiency in developing and presenting analytical reports, data collection, sampling, and analysis.
Knowledge of quality programs and regulatory requirements such as MACRA, MIPS, CMS, NCQA, and other payor contracts.
Demonstrated knowledge of performance improvement processes, synergy principles and change management facilitation.
Strong project management skills – ability and experience with managing multiple projects simultaneously and the ability to monitor and document project timelines, activities, risks and issues.
Ability to produce high quality deliverables in a fast paced; deadline sensitive environment.
Why Texas Health Resources?
Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.
Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures and counts more than 5,500 physicians with active staff privileges at its hospitals.
At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.
Texas Health Highlights:
2018 FORTUNE Magazine's “100 Best Companies to Work For®” (4th year in a row)
2018 Becker's Healthcare "150 Great Places to Work in Healthcare" (4th year in a row)
2018 Employees' Choice “Best Places to Work” by Glassdoor
Apply Here: http://www.Click2Apply.net/4mdwwfkxy634nx6s
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