Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are seeking a customer-focused, compassionate individual to greet blood donors as they walk in to the fixed site in Tucson, Arizona. Platelet Donor Schedulers follow scripting and have excellent attention to detail. As a Platelet Donor Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life! To learn more about this role, watch this short video: https://www.youtube.com/watch?v= B wjwbxbwN34 Platelet Donor Scheduler - Responsibilities Greet Donors as they walk in the Donor site and help them get checked into the system. Re-schedule appointments for donors that are donating at the fixed site location. Recruit Whole Blood Donors to Platelets donations. Call no-show donors to see if they need to reschedule their appointments. Coordinate reminder calls, follow-ups, log-in of data and maintenance of records Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times. Contact active or former blood donors to increase both the frequency of their donations and the number of donors at the Fixed Donor site , to meet our collection goals. The aforementioned responsibilities of the Platelet Donor Scheduler describe the general nature and level of work and are not an exhaustive list. Platelet Donor Scheduler – Job Qualifications High school diploma or equivalent required Minimum one year of telephone and customer service or telemarketing experience required Computer experience, excellent customer service and problem-solving skills required Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required P hysical requirements are those present in normal office environment conditions. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Dec 30, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are seeking a customer-focused, compassionate individual to greet blood donors as they walk in to the fixed site in Tucson, Arizona. Platelet Donor Schedulers follow scripting and have excellent attention to detail. As a Platelet Donor Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life! To learn more about this role, watch this short video: https://www.youtube.com/watch?v= B wjwbxbwN34 Platelet Donor Scheduler - Responsibilities Greet Donors as they walk in the Donor site and help them get checked into the system. Re-schedule appointments for donors that are donating at the fixed site location. Recruit Whole Blood Donors to Platelets donations. Call no-show donors to see if they need to reschedule their appointments. Coordinate reminder calls, follow-ups, log-in of data and maintenance of records Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times. Contact active or former blood donors to increase both the frequency of their donations and the number of donors at the Fixed Donor site , to meet our collection goals. The aforementioned responsibilities of the Platelet Donor Scheduler describe the general nature and level of work and are not an exhaustive list. Platelet Donor Scheduler – Job Qualifications High school diploma or equivalent required Minimum one year of telephone and customer service or telemarketing experience required Computer experience, excellent customer service and problem-solving skills required Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required P hysical requirements are those present in normal office environment conditions. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. 2. Ensures adequate staffing to meet call center objectives. Projects staffing needs and develops strategies to ensure call hours objectives are met. Initiates defined contingency actions during call period as required to maximize production. 3. Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents. Utilize third party reviews to provide coaching. Identify and schedule training for service agents according to identified needs. 4. Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner. 5. Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover. 6. Perform other related duties as assigned. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Oversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing experience indicating consistent record of achieving established goals. Includes a minimum of one year supervisory experience; preferably in a call center or blood banking environment. Strong organizational and problem solving skills, the ability to work independently and under pressure. Ability to work in a fast paced call center environment required. Effective verbal and written communication skills are required. Intermediate level computer skills with Microsoft Office applications in a Windows environment are required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Dec 30, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. 2. Ensures adequate staffing to meet call center objectives. Projects staffing needs and develops strategies to ensure call hours objectives are met. Initiates defined contingency actions during call period as required to maximize production. 3. Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents. Utilize third party reviews to provide coaching. Identify and schedule training for service agents according to identified needs. 4. Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner. 5. Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover. 6. Perform other related duties as assigned. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Oversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing experience indicating consistent record of achieving established goals. Includes a minimum of one year supervisory experience; preferably in a call center or blood banking environment. Strong organizational and problem solving skills, the ability to work independently and under pressure. Ability to work in a fast paced call center environment required. Effective verbal and written communication skills are required. Intermediate level computer skills with Microsoft Office applications in a Windows environment are required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the ARCBS. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: High school diploma or equivalent required. Minimum one year of telemarketing, customer service or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced call center environment is required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Dec 30, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the ARCBS. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: High school diploma or equivalent required. Minimum one year of telemarketing, customer service or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced call center environment is required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the ARCBS. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: High school diploma or equivalent required. Minimum one year of telemarketing, customer service or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced call center environment is required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Nov 21, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the ARCBS. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: High school diploma or equivalent required. Minimum one year of telemarketing, customer service or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced call center environment is required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are looking for a part-time Technologist to join our Reference Lab team in Tucson, AZ. This position will perform basic and guided intermediate donor and patient tests and interpret results to determine donor-recipient compatibility. Resolve compatibility problems; provide basic reference and consultation services to hospitals and transfusion services. Perform automated and manual test procedures on blood samples. Perform advanced manufacturing and processing procedures, as applicable. Adhere to explicit standard operating procedures and interpret test results in accordance with the applicable regulatory requirements. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. Responsibilities: 1. May consult and communicate with staff at other medical facilities, to resolve serologic problems and provide special units to transfusion recipients. 2. Perform duties associated with supply and reagent management, to include ordering, receiving, inspection, preparation, and quality control of supplies and reagents. 3. Perform duties associated with receipt, coordination, shipment and transport of patient and donor blood samples. 4. Perform and interpret basic and intermediate donor and/or patient testing procedures, guided complex serologic problem resolution, and complete required quality control, as appropriate to state and federal regulations. 5. Recognize testing irregularities, identify the cause, determine the solution and resolve the problem or refers it to the appropriate level. May perform special testing. 6. Perform inventory management, coordination and shipment duties associated with donor product inventory including the maintence of the exceptional and rare donor products. 7. Performs labeling and verification of blood products. 8. May perform manufacturing duties associated with special blood products, if applicable. 9. May assist with the maintence and repair of laboratory equipment and software maintenance. 10. May perform duties associated with document management. 11. Maintain, edit and review computer and manual records to assure accurate record keeping. Maintain accurate, legible and complete records. 12. Adhere to procedures and good manufacturing practices (GMP). 13. May perform internal staff training and/or competency reviews, if applicable. May perform external customer education. 14. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Good written and verbal skills to communicate effectively with internal and external customers. Computer skills. Must be able to work independently and demonstrate independent problem solving skills. May involve variable locations and some travel. On call responsibilities, as applicable. Qualifications: MT, MLS or CLS (ASCP) or BB(ASCP) /equivalent , bachelors degree with major in biological science or chemistry plus 3 years blood banking experience, or MLT (ASCP) certification plus 5 years laboratory experience required. MT (ASCP) and/or BB (ASCP) or equivalent desired. State license may be required where applicable. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Available to work overtime, other shifts, early mornings, evenings, holidays and weekends. Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Work under pressure and within time standards. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Potential exists to also be exposed to hazardous chemicals. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Oct 31, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are looking for a part-time Technologist to join our Reference Lab team in Tucson, AZ. This position will perform basic and guided intermediate donor and patient tests and interpret results to determine donor-recipient compatibility. Resolve compatibility problems; provide basic reference and consultation services to hospitals and transfusion services. Perform automated and manual test procedures on blood samples. Perform advanced manufacturing and processing procedures, as applicable. Adhere to explicit standard operating procedures and interpret test results in accordance with the applicable regulatory requirements. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. Responsibilities: 1. May consult and communicate with staff at other medical facilities, to resolve serologic problems and provide special units to transfusion recipients. 2. Perform duties associated with supply and reagent management, to include ordering, receiving, inspection, preparation, and quality control of supplies and reagents. 3. Perform duties associated with receipt, coordination, shipment and transport of patient and donor blood samples. 4. Perform and interpret basic and intermediate donor and/or patient testing procedures, guided complex serologic problem resolution, and complete required quality control, as appropriate to state and federal regulations. 5. Recognize testing irregularities, identify the cause, determine the solution and resolve the problem or refers it to the appropriate level. May perform special testing. 6. Perform inventory management, coordination and shipment duties associated with donor product inventory including the maintence of the exceptional and rare donor products. 7. Performs labeling and verification of blood products. 8. May perform manufacturing duties associated with special blood products, if applicable. 9. May assist with the maintence and repair of laboratory equipment and software maintenance. 10. May perform duties associated with document management. 11. Maintain, edit and review computer and manual records to assure accurate record keeping. Maintain accurate, legible and complete records. 12. Adhere to procedures and good manufacturing practices (GMP). 13. May perform internal staff training and/or competency reviews, if applicable. May perform external customer education. 14. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Good written and verbal skills to communicate effectively with internal and external customers. Computer skills. Must be able to work independently and demonstrate independent problem solving skills. May involve variable locations and some travel. On call responsibilities, as applicable. Qualifications: MT, MLS or CLS (ASCP) or BB(ASCP) /equivalent , bachelors degree with major in biological science or chemistry plus 3 years blood banking experience, or MLT (ASCP) certification plus 5 years laboratory experience required. MT (ASCP) and/or BB (ASCP) or equivalent desired. State license may be required where applicable. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Available to work overtime, other shifts, early mornings, evenings, holidays and weekends. Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Work under pressure and within time standards. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Potential exists to also be exposed to hazardous chemicals. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are looking for a full-time Registered Nurse (RN) to join our Clinical Services Team in Tucson, AZ. This position will be assisting with surgical patients at our client hospital sites. Responsibilities: Perform all phases of therapeutic apheresis procedures, ensuring safe and appropriate care of patient. Assess patient status relative to therapeutic apheresis, prior and during procedures, utilizing nursing process. Patient assessment to include laboratory testing results and other clinically significant procedures. Coordinate closely with physicians and nurses at a variety of hospitals to arrange therapeutic apheresis treatments and facilitate coordinated care. Evaluate patient medication for compatibility and safety of apheresis procedure and determine when to contact the physician. Demonstrate knowledge and compliance with all ARC departmental and organizational standard operating procedures, policies, practices and regulations. Explain, as needed, clinical apheresis procedures to patients and their family and other attending healthcare professionals. Represent the American Red Cross to the community and internal customers by establishing and promoting a positive organizational and professional image. Complete necessary training and demonstrate competency to perform each job function. Assemble, restock, QC and maintain supplies and equipment in a state of readiness to maintain a clean, safe and efficient work environment. If appropriate, operate American Red Cross vehicles in compliance with all applicable regulations. Perform other duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Provide clinical apheresis procedures in variable locations, including inpatient and outpatient areas. Perform clinical apheresis procedures as needed in emergency situations to include after hours, weekends and holidays. Must be able to work independently, provide quality patient care and assessments, problem solve and take appropriate actions as necessary. Qualifications: Registered nurse with current state licensure as required. A minimum of one year experience in medical/surgical or critical care nursing is required. Current CPR certification. Good vein selection and venipuncture skills are essential. Good verbal communication skills and the ability to effectively discuss procedures and medical issues with patients, families, and physicians. Previous apheresis or dialysis experience is preferred. Customer service experience, effective verbal communication and public relation skills are preferred. A current valid driver's license and good driving record are required. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an Exposure Determination I in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Potential exists to also be exposed to hazardous chemicals. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Oct 03, 2018
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are looking for a full-time Registered Nurse (RN) to join our Clinical Services Team in Tucson, AZ. This position will be assisting with surgical patients at our client hospital sites. Responsibilities: Perform all phases of therapeutic apheresis procedures, ensuring safe and appropriate care of patient. Assess patient status relative to therapeutic apheresis, prior and during procedures, utilizing nursing process. Patient assessment to include laboratory testing results and other clinically significant procedures. Coordinate closely with physicians and nurses at a variety of hospitals to arrange therapeutic apheresis treatments and facilitate coordinated care. Evaluate patient medication for compatibility and safety of apheresis procedure and determine when to contact the physician. Demonstrate knowledge and compliance with all ARC departmental and organizational standard operating procedures, policies, practices and regulations. Explain, as needed, clinical apheresis procedures to patients and their family and other attending healthcare professionals. Represent the American Red Cross to the community and internal customers by establishing and promoting a positive organizational and professional image. Complete necessary training and demonstrate competency to perform each job function. Assemble, restock, QC and maintain supplies and equipment in a state of readiness to maintain a clean, safe and efficient work environment. If appropriate, operate American Red Cross vehicles in compliance with all applicable regulations. Perform other duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Provide clinical apheresis procedures in variable locations, including inpatient and outpatient areas. Perform clinical apheresis procedures as needed in emergency situations to include after hours, weekends and holidays. Must be able to work independently, provide quality patient care and assessments, problem solve and take appropriate actions as necessary. Qualifications: Registered nurse with current state licensure as required. A minimum of one year experience in medical/surgical or critical care nursing is required. Current CPR certification. Good vein selection and venipuncture skills are essential. Good verbal communication skills and the ability to effectively discuss procedures and medical issues with patients, families, and physicians. Previous apheresis or dialysis experience is preferred. Customer service experience, effective verbal communication and public relation skills are preferred. A current valid driver's license and good driving record are required. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an Exposure Determination I in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks. Potential exists to also be exposed to hazardous chemicals. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Atlantic Coast Merchandising
Tucson, AZ, United States
Do you love any opportunity to roll up your sleeves and deliver great results? Do you need a job that works around your life? Do you need some spending money? Yes? That is what we like to hear! We have a position just for you!
A Product Demonstrator position with Atlantic Coast Merchandising provides you with flexibility and variety to fit YOUR schedule. And it is a great opportunity for anyone looking for something fun and exciting, or just some extra cash.
As a Product Demonstrator for this project, you will be trained and supplied with a demo kit and branded polo shirts, and assigned two specific stores in your area. You will work Saturday and Sunday, 6-8 hours per day. This project is ongoing through the end of March. ACM may have additional opportunities for work once your availability and qualifications are established.
For a full job listing or to apply online, copy & paste the following link in your web browser: https://acmerchandising.applicantstack.com/x/detail/a2byebbn7qwd/aaaw
Company Description Atlantic Coast Merchandising, founded in 2004, is a leading retail merchandising company that provides retail solutions to retailers nationwide. Our team of retail specialists assists the consumer packaged goods industry by providing services to complete merchandising projects in virtually all retail outlets including grocery, mass, drug, convenience, and specialty.
Jan 04, 2018
Part time
Do you love any opportunity to roll up your sleeves and deliver great results? Do you need a job that works around your life? Do you need some spending money? Yes? That is what we like to hear! We have a position just for you!
A Product Demonstrator position with Atlantic Coast Merchandising provides you with flexibility and variety to fit YOUR schedule. And it is a great opportunity for anyone looking for something fun and exciting, or just some extra cash.
As a Product Demonstrator for this project, you will be trained and supplied with a demo kit and branded polo shirts, and assigned two specific stores in your area. You will work Saturday and Sunday, 6-8 hours per day. This project is ongoing through the end of March. ACM may have additional opportunities for work once your availability and qualifications are established.
For a full job listing or to apply online, copy & paste the following link in your web browser: https://acmerchandising.applicantstack.com/x/detail/a2byebbn7qwd/aaaw
Company Description Atlantic Coast Merchandising, founded in 2004, is a leading retail merchandising company that provides retail solutions to retailers nationwide. Our team of retail specialists assists the consumer packaged goods industry by providing services to complete merchandising projects in virtually all retail outlets including grocery, mass, drug, convenience, and specialty.
