Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Distribution Technician for the American Red Cross! Distribution Technicians perform inventory management in a highly regulated environment—from providing customer service to organizations ordering blood product through shipment of finished goods to area hospitals. Successful Distribution Technicians will have a strong attention to detail, a customer-service focus and the ability to treat both internal and external customers with compassion at all times. The Men and Women Behind Our Mission If you share our passion for helping people, then join us in this excellent career opportunity. Schedule: Night shift: (4 Ten-hour shifts) 2000-0630, Wednesday, Thursday, Friday, Saturday. Hospital Services Distribution Technician – Job Responsibilities Store and distribute blood products/samples according to applicable FDA, AABB, CLIA, NRC and Red Cross policies and procedures. Meet the quality and quantity production and distribution goals established by the department. Prioritize workload to meet production and customer requirements. Operate, maintain and perform quality control checks on equipment. Ensure adequate inventory of required supplies. Perform data entry and operate the computer programs associated with component production, labeling, storage, and shipping. Maintain accurate, legible and complete manufacturing department records. Ensure products/samples are suitable for release for distribution and are managed appropriately. Identify and quarantine products/samples that don’t meet quality requirements. Perform disposition of unacceptable products/samples. Analyze and make decisions based on visual inspection and information provided from other departments to meet time requirements and quality standards. Perform good inventory management practices throughout the manufacturing and shipping process. Maintain accurate electronic and physical inventory locations for products/samples. Participate in training of staff. Perform review of manufacturing records. May make hospital deliveries. Remain flexible to work a variable schedule that includes weekends & holidays, to meet the needs of our hospitals Drive for results and serve others with a high level of customer service Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Distribution Technician describe the general nature and level of work and are not an exhaustive list. Distribution Technician – Job Qualifications High School diploma or equivalent required along with two-year experience in a regulatory, distribution or manufacturing environment or equivalent combination of education and experience required. Position may require a valid driver’s license Experience in a regulatory, laboratory or manufacturing setting is preferred. Staff performing irradiation tasks may be subject to enhanced security requirements. Physical requirements may include standing, stretching, stooping and bending for extended time periods. The ability to lift, pull, push and move objects of up to 50 pounds. You may work in walk-in refrigerator/freezers for periods of time. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Distribution Technician for the American Red Cross! Distribution Technicians perform inventory management in a highly regulated environment—from providing customer service to organizations ordering blood product through shipment of finished goods to area hospitals. Successful Distribution Technicians will have a strong attention to detail, a customer-service focus and the ability to treat both internal and external customers with compassion at all times. The Men and Women Behind Our Mission If you share our passion for helping people, then join us in this excellent career opportunity. Schedule: Night shift: (4 Ten-hour shifts) 2000-0630, Wednesday, Thursday, Friday, Saturday. Hospital Services Distribution Technician – Job Responsibilities Store and distribute blood products/samples according to applicable FDA, AABB, CLIA, NRC and Red Cross policies and procedures. Meet the quality and quantity production and distribution goals established by the department. Prioritize workload to meet production and customer requirements. Operate, maintain and perform quality control checks on equipment. Ensure adequate inventory of required supplies. Perform data entry and operate the computer programs associated with component production, labeling, storage, and shipping. Maintain accurate, legible and complete manufacturing department records. Ensure products/samples are suitable for release for distribution and are managed appropriately. Identify and quarantine products/samples that don’t meet quality requirements. Perform disposition of unacceptable products/samples. Analyze and make decisions based on visual inspection and information provided from other departments to meet time requirements and quality standards. Perform good inventory management practices throughout the manufacturing and shipping process. Maintain accurate electronic and physical inventory locations for products/samples. Participate in training of staff. Perform review of manufacturing records. May make hospital deliveries. Remain flexible to work a variable schedule that includes weekends & holidays, to meet the needs of our hospitals Drive for results and serve others with a high level of customer service Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Distribution Technician describe the general nature and level of work and are not an exhaustive list. Distribution Technician – Job Qualifications High School diploma or equivalent required along with two-year experience in a regulatory, distribution or manufacturing environment or equivalent combination of education and experience required. Position may require a valid driver’s license Experience in a regulatory, laboratory or manufacturing setting is preferred. Staff performing irradiation tasks may be subject to enhanced security requirements. Physical requirements may include standing, stretching, stooping and bending for extended time periods. The ability to lift, pull, push and move objects of up to 50 pounds. You may work in walk-in refrigerator/freezers for periods of time. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Monitors call center technology to ensure call plan is met. Monitors service levels to minimize handle time and abandoned calls. 2. Monitor list generation and extract processes to the dialer. Proactively notify marketing staff of success/failure of lists. 3. Monitors daily automated broadcast campaigns to ensure proper execution. Responsible for the coordination, configuration, execution, monitoring and reports of broadcast campaigns. 4. Provides oversight to system and acts as first tier support for problem resolution. 5. Prepares reports, maintains databases and stays abreast of call center platform upgrades. 6. Provide dialer configuration support as needed. 7. Monitors call traffic and routing. Perform testing as needed. 8. Provide productivity and service level updates as needed The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Ensures systems are functioning as expected. Responsible for ongoing problem resolution (almost daily) under time constraints. Ensures processes implemented in assigned call center working with one or more divisional call center staff. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: Bachelor's degree in business, management, computer science, or the equivalent combination of education and related experience is required. Minimum one year as a workforce analyst or predictive dialer campaign manager in an outbound call center environment is required. Experience with several call center technologies, such as voice communications, ACD, Predictive Campaign Dialers. Strong organizational and problem solving skills, and the ability to work independently and under pressure are required. Effective verbal and written communication skills are required. Excellent computer skills required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Monitors call center technology to ensure call plan is met. Monitors service levels to minimize handle time and abandoned calls. 2. Monitor list generation and extract processes to the dialer. Proactively notify marketing staff of success/failure of lists. 3. Monitors daily automated broadcast campaigns to ensure proper execution. Responsible for the coordination, configuration, execution, monitoring and reports of broadcast campaigns. 4. Provides oversight to system and acts as first tier support for problem resolution. 5. Prepares reports, maintains databases and stays abreast of call center platform upgrades. 6. Provide dialer configuration support as needed. 7. Monitors call traffic and routing. Perform testing as needed. 8. Provide productivity and service level updates as needed The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Ensures systems are functioning as expected. Responsible for ongoing problem resolution (almost daily) under time constraints. Ensures processes implemented in assigned call center working with one or more divisional call center staff. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: Bachelor's degree in business, management, computer science, or the equivalent combination of education and related experience is required. Minimum one year as a workforce analyst or predictive dialer campaign manager in an outbound call center environment is required. Experience with several call center technologies, such as voice communications, ACD, Predictive Campaign Dialers. Strong organizational and problem solving skills, and the ability to work independently and under pressure are required. Effective verbal and written communication skills are required. Excellent computer skills required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. This is currently a Remote Position. You must live in the Tucson, AZ area. The first 3 days of training will be at the Tucson Call Center. Standard Schedule: 2 schedule options are available 2 Schedules available: Sunday - Thursday -Sunday 2:00pm -6:00pm , Monday - Thursday 4:00pm - 8:00pm (20 hours) Tuesday - Saturday - Tues/Wed/Thurs. 4:00pm - 8:00pm, Fri. 2:30pm - 6:30pm, Sat. 9:00am - 1:00pm (20 hours) This position offers a base pay + bonus eligibility, shift differential, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required) Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of telemarketing, customer service or call center experience is required.. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. This is currently a Remote Position. You must live in the Tucson, AZ area. The first 3 days of training will be at the Tucson Call Center. Standard Schedule: 2 schedule options are available 2 Schedules available: Sunday - Thursday -Sunday 2:00pm -6:00pm , Monday - Thursday 4:00pm - 8:00pm (20 hours) Tuesday - Saturday - Tues/Wed/Thurs. 4:00pm - 8:00pm, Fri. 2:30pm - 6:30pm, Sat. 9:00am - 1:00pm (20 hours) This position offers a base pay + bonus eligibility, shift differential, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required) Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of telemarketing, customer service or call center experience is required.. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day.As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. This is currently a Remote Position. You must live in the Tucson, AZ area. The first 3 days of training will be at the Tucson Call Center. Standard Schedule: 2 schedule options are available Sunday - Thursday -Sunday 9:30am - 6:00pm , Monday - Thursday 11:30am - 8:00pm (40 hours) Tuesday - Saturday - Tues/Wed/Thurs. 10:30am - 8:00pm, Fri. 9:00am - 6:30pm, Sat. 9:00am - 1:00pm (40 hours) This position offers a base pay + bonus eligibility, shift differential, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required) Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of telemarketing, customer service or call center experience is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day.As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. This is currently a Remote Position. You must live in the Tucson, AZ area. The first 3 days of training will be at the Tucson Call Center. Standard Schedule: 2 schedule options are available Sunday - Thursday -Sunday 9:30am - 6:00pm , Monday - Thursday 11:30am - 8:00pm (40 hours) Tuesday - Saturday - Tues/Wed/Thurs. 10:30am - 8:00pm, Fri. 9:00am - 6:30pm, Sat. 9:00am - 1:00pm (40 hours) This position offers a base pay + bonus eligibility, shift differential, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required) Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of telemarketing, customer service or call center experience is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Looking for a dynamic job opportunity that makes a difference ? Consider a phlebotomy career at the American Red Cross. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growing, learning and succeeding. About this Role As a Phlebotomist-Apheresis Technician with the American Red Cross you will work at our fixed sites using automated phlebotomy procedures. To prepare for the role, you’ll receive paid training, which is a mix of classroom instruction and field practice. Responsibilities Balance production, donor care , and quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends and holidays to meet the needs of our blood drive sponsors and donors Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist-Apheresis Technician describe the general nature and level of work and are not an exhaustive list. Qualifications Minimum one year of documented satisfactory performance in p hlebotomy or equivalent position or equivalent experience is required. Customer service experience, effective verbal communicatio n and public relations skills are required A current valid driver's license and good driving record is required Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Looking for a dynamic job opportunity that makes a difference ? Consider a phlebotomy career at the American Red Cross. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growing, learning and succeeding. About this Role As a Phlebotomist-Apheresis Technician with the American Red Cross you will work at our fixed sites using automated phlebotomy procedures. To prepare for the role, you’ll receive paid training, which is a mix of classroom instruction and field practice. Responsibilities Balance production, donor care , and quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends and holidays to meet the needs of our blood drive sponsors and donors Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Phlebotomist-Apheresis Technician describe the general nature and level of work and are not an exhaustive list. Qualifications Minimum one year of documented satisfactory performance in p hlebotomy or equivalent position or equivalent experience is required. Customer service experience, effective verbal communicatio n and public relations skills are required A current valid driver's license and good driving record is required Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
PeopleTec is currently seeking Information System Security Officer (ISSO) professionals nationwide in support of the Air National Guard.
The ISSO is responsible for ensuring the day to day requirements for maintaining the security posture of all information systems is accomplished. The ISSO will work closely with unit personnel to implement a government approved viable network security program at each location. In addition, they shall aid site ISSM's and System Administrators in the daily administration of the unit's mission secure computer systems.
Ensures access and permissions to information systems is limited to only authorized individuals.
Ensures proper protection of information systems and immediately implements corrective measures when a system incident or vulnerability is detected.
Ensures information systems are operated, maintained and disposed of in-accordance-with applicable Department of Defense, National Guard Bureau, Air National Guard and unit policies, directives, and procedures.
Required Skills/Experience:
Experience with Air National Guard systems administration or computer security management preferred.
Certification: DoD IAM Level 1 Certification is required, or equivalent Security+ or Security+ CE.
Experience with ORACLE, SUN, CISCO, UNIX, LINUX.
Travel: 5%
Must be a U.S. Citizen
An active DoD TS/SCI is required to perform this work. Candidates are required to have an active Top Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1132946-145621
Jul 11, 2019
Full time
PeopleTec is currently seeking Information System Security Officer (ISSO) professionals nationwide in support of the Air National Guard.
The ISSO is responsible for ensuring the day to day requirements for maintaining the security posture of all information systems is accomplished. The ISSO will work closely with unit personnel to implement a government approved viable network security program at each location. In addition, they shall aid site ISSM's and System Administrators in the daily administration of the unit's mission secure computer systems.
Ensures access and permissions to information systems is limited to only authorized individuals.
Ensures proper protection of information systems and immediately implements corrective measures when a system incident or vulnerability is detected.
Ensures information systems are operated, maintained and disposed of in-accordance-with applicable Department of Defense, National Guard Bureau, Air National Guard and unit policies, directives, and procedures.
Required Skills/Experience:
Experience with Air National Guard systems administration or computer security management preferred.
Certification: DoD IAM Level 1 Certification is required, or equivalent Security+ or Security+ CE.
Experience with ORACLE, SUN, CISCO, UNIX, LINUX.
Travel: 5%
Must be a U.S. Citizen
An active DoD TS/SCI is required to perform this work. Candidates are required to have an active Top Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1132946-145621
