Go Overeseas
Remote
We’re hiring a strategic, relationship-focused Client Success Manager to join our Partner Growth team. The ideal candidate will employ an empathetic, yet analytical approach to optimizing our digital marketing services and resources for our clients -- international education and global travel program providers who utilize Go Overseas as a key referral source and reputation management platform.
Our Client Success Manager will help our partners define, track, and achieve desired business goals while enjoying the relationships they build with us along the way. Through strategic content development, analytics tracking, and exceptional customer support, you’ll be responsible for managing the digital marketing campaigns of our top clients and overseeing self-serve resources. As the main point of contact for ~100 clients, this role requires a high level of enthusiasm towards people and the ability to manage multiple accounts simultaneously.
An important aspect of the Client Success Manager role will involve working collaboratively and cross-functionally with other Go Overseas team members to deliver measurable value for our partners.
About Go Overseas As a community-centered resource for programs abroad, verified alumni reviews, travel articles, and scholarships, Go Overseas aims to connect our community with the most reliable information about meaningful travel opportunities. From studying abroad in Spain to volunteering with orangutans in Indonesia, landing a job teaching English online to interning remotely for an international company, our site has helped millions of people find and plan transformative experiences.
We might be a perfect fit if you are:
A dynamic relationship-builder, keen to serve as a trusted digital marketing advisor and help grow our clients’ businesses as travel regains momentum
An excellent verbal and written communicator who takes pride in delivering exceptional customer service experiences
A product-minded systems thinker who enjoys identifying ways to improve efficiencies within operational processes and communication workflows
An organized, detail-oriented project manager who is able to operate with a high level of autonomy, but enjoys collaboration
Proactive in identifying opportunities, solving problems, and prioritizing initiatives to maximize value for our clients
Ambitious and confident about how to meet goals both for yourself and your team
Excited by the opportunity to work, learn, and grow within a fast-paced, ever-changing startup environment
A mission-driven GO-getter (pun intended) — excited by our company values
Your core responsibilities:
Own our Client Success retention and communication strategies by aligning our products and services with our partners’ business objectives, namely centered around recruitment goals and reputation management
Identify key improvements in the customer journey and develop initiatives to optimize for a delightful client experience
Act as a client advocate internally, bringing intelligent, data-driven product feedback and recommendations from clients and users (prospective travelers) back to the Go Overseas Product team
Maintain and improve self-serve support resources -- help center articles, tutorials, client dashboards and features, etc.
Regularly track and analyze quantitative and qualitative client engagement metrics
Build strong relationships with key clients by establishing yourself as a trusted digital marketing advisor as well as acting as a primary advocate for our clients internally
Personally manage our top ~100 accounts, taking the lead to present key results, facilitate meetings, and deliver constructive feedback to clients
Assist clients with payment and billing questions, as needed
Seek out new business opportunities by collaborating with our Global Partnerships Manager to support successful renewals and contract expansions
Stay informed regarding international education, travel, and tourism industry updates as well as site wide traffic trends
5-10% travel to attend key industry conferences and events for face time with your clients (when in-person conferences return)
Requirements
Must-haves
Experience with or strong interest in international education & travel — cares intensely about helping more people study, live, work, and travel overseas
2-4+ years of experience in account management, customer success, product management, digital marketing, sales, project management, or business development, preferably at a SaaS or enterprise tech company and/or within the educational travel industry
Experience working and communicating with multiple stakeholders and cross functional teams
Experience engaging and influencing senior executives and strong familiarity with decision making processes for clients
Proficiency with HubSpot (or similar platform), Google Sheets, and Google Analytics
Experience managing and optimizing systems and processes to achieve operational excellence
Proven track record of consistently hitting or exceeding key performance metrics
Excited by the possibility of developing and mentoring a team in the years to come
Eligibility to live and work in the United States
Nice-to-haves
Experience working within international education recruitment or travel industry sales
Proficiency with Canva, Slack, Asana
At least 1-2 years of management experience
Basic knowledge of SEO best practices and basic HTML
Interest in product management and/or UX/UI design
Data analytics skills or interest in learning SQL
Passion for sustainable, accessible, and ethical travel
Location
Remote, US-based
Candidates based in Oregon, Washington, California, Arizona, Colorado, Massachusetts, strongly preferred
Benefits
Salary range: $55,000-$70,000 starting salary, based on experience
Full time employment
Unlimited vacation time
Medical & dental insurance provided after 60 days
Eligibility for retirement plan with company matching after waiting period
Bi-annual company retreats
Annual paid-paid vacation (once we can travel again!)
Equal Employment Opportunity Go Overseas values a diverse workplace and strongly encourages applicants from all backgrounds to apply. As an Equal Opportunity Employer that promotes perspective-changing global experiences, we know that diversifying our team will only make us stronger as we grow. As a small but mighty team, we seek to recruit, develop and retain the most talented people from a diverse candidate pool as the educational travel industry regains momentum. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
How to apply Please submit your resume and cover letter to Joanna at joanna@gooverseas.com . We will begin reviewing applications on June 8, 2021 and the search will remain open until the position is filled, as the ideal candidate would start in July 2021. Applicants who pass the initial screening round will be invited to complete a first round questionnaire before interviews begin.
We’re hiring a strategic, relationship-focused Client Success Manager to join our Partner Growth team. The ideal candidate will employ an empathetic, yet analytical approach to optimizing our digital marketing services and resources for our clients -- international education and global travel program providers who utilize Go Overseas as a key referral source and reputation management platform.
Our Client Success Manager will help our partners define, track, and achieve desired business goals while enjoying the relationships they build with us along the way. Through strategic content development, analytics tracking, and exceptional customer support, you’ll be responsible for managing the digital marketing campaigns of our top clients and overseeing self-serve resources. As the main point of contact for ~100 clients, this role requires a high level of enthusiasm towards people and the ability to manage multiple accounts simultaneously.
An important aspect of the Client Success Manager role will involve working collaboratively and cross-functionally with other Go Overseas team members to deliver measurable value for our partners.
About Go Overseas As a community-centered resource for programs abroad, verified alumni reviews, travel articles, and scholarships, Go Overseas aims to connect our community with the most reliable information about meaningful travel opportunities. From studying abroad in Spain to volunteering with orangutans in Indonesia, landing a job teaching English online to interning remotely for an international company, our site has helped millions of people find and plan transformative experiences.
We might be a perfect fit if you are:
A dynamic relationship-builder, keen to serve as a trusted digital marketing advisor and help grow our clients’ businesses as travel regains momentum
An excellent verbal and written communicator who takes pride in delivering exceptional customer service experiences
A product-minded systems thinker who enjoys identifying ways to improve efficiencies within operational processes and communication workflows
An organized, detail-oriented project manager who is able to operate with a high level of autonomy, but enjoys collaboration
Proactive in identifying opportunities, solving problems, and prioritizing initiatives to maximize value for our clients
Ambitious and confident about how to meet goals both for yourself and your team
Excited by the opportunity to work, learn, and grow within a fast-paced, ever-changing startup environment
A mission-driven GO-getter (pun intended) — excited by our company values
Your core responsibilities:
Own our Client Success retention and communication strategies by aligning our products and services with our partners’ business objectives, namely centered around recruitment goals and reputation management
Identify key improvements in the customer journey and develop initiatives to optimize for a delightful client experience
Act as a client advocate internally, bringing intelligent, data-driven product feedback and recommendations from clients and users (prospective travelers) back to the Go Overseas Product team
Maintain and improve self-serve support resources -- help center articles, tutorials, client dashboards and features, etc.
Regularly track and analyze quantitative and qualitative client engagement metrics
Build strong relationships with key clients by establishing yourself as a trusted digital marketing advisor as well as acting as a primary advocate for our clients internally
Personally manage our top ~100 accounts, taking the lead to present key results, facilitate meetings, and deliver constructive feedback to clients
Assist clients with payment and billing questions, as needed
Seek out new business opportunities by collaborating with our Global Partnerships Manager to support successful renewals and contract expansions
Stay informed regarding international education, travel, and tourism industry updates as well as site wide traffic trends
5-10% travel to attend key industry conferences and events for face time with your clients (when in-person conferences return)
Requirements
Must-haves
Experience with or strong interest in international education & travel — cares intensely about helping more people study, live, work, and travel overseas
2-4+ years of experience in account management, customer success, product management, digital marketing, sales, project management, or business development, preferably at a SaaS or enterprise tech company and/or within the educational travel industry
Experience working and communicating with multiple stakeholders and cross functional teams
Experience engaging and influencing senior executives and strong familiarity with decision making processes for clients
Proficiency with HubSpot (or similar platform), Google Sheets, and Google Analytics
Experience managing and optimizing systems and processes to achieve operational excellence
Proven track record of consistently hitting or exceeding key performance metrics
Excited by the possibility of developing and mentoring a team in the years to come
Eligibility to live and work in the United States
Nice-to-haves
Experience working within international education recruitment or travel industry sales
Proficiency with Canva, Slack, Asana
At least 1-2 years of management experience
Basic knowledge of SEO best practices and basic HTML
Interest in product management and/or UX/UI design
Data analytics skills or interest in learning SQL
Passion for sustainable, accessible, and ethical travel
Location
Remote, US-based
Candidates based in Oregon, Washington, California, Arizona, Colorado, Massachusetts, strongly preferred
Benefits
Salary range: $55,000-$70,000 starting salary, based on experience
Full time employment
Unlimited vacation time
Medical & dental insurance provided after 60 days
Eligibility for retirement plan with company matching after waiting period
Bi-annual company retreats
Annual paid-paid vacation (once we can travel again!)
Equal Employment Opportunity Go Overseas values a diverse workplace and strongly encourages applicants from all backgrounds to apply. As an Equal Opportunity Employer that promotes perspective-changing global experiences, we know that diversifying our team will only make us stronger as we grow. As a small but mighty team, we seek to recruit, develop and retain the most talented people from a diverse candidate pool as the educational travel industry regains momentum. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
How to apply Please submit your resume and cover letter to Joanna at joanna@gooverseas.com . We will begin reviewing applications on June 8, 2021 and the search will remain open until the position is filled, as the ideal candidate would start in July 2021. Applicants who pass the initial screening round will be invited to complete a first round questionnaire before interviews begin.
Go Overeseas
We’re hiring a dynamic, entrepreneurial Content & Community Manager with a passion for connecting people with meaningful travel opportunities. The ideal candidate will employ an empathetic, yet analytical approach to creating, editing, and publishing engaging digital content for our Go Overseas audiences.
Our Content & Community Manager will aim to increase quality engagement with our on-site blog and guide content, email campaigns, and social media -- to educate, inspire, and empower our community of travelers to pursue global experiences. From dreaming up inspirational brand campaigns on Instagram, updating existing country-specific destination guides and commissioning new travel articles, and digging into Google Analytics reports, the role will allow for a great deal of creativity and experimentation.
About Go Overseas As a community-centered resource for programs abroad, verified alumni reviews, travel articles, and scholarships, Go Overseas aims to connect our community with the most reliable information about global opportunities. From studying abroad in Spain to volunteering with orangutans in Indonesia, landing a job teaching English online to interning remotely for an international company, our site has helped millions of people find and plan transformative experiences.
We might be a perfect fit if you are:
A natural storyteller and relationship-builder who loves bringing people together
An excellent verbal and written communicator with a global perspective
A digital content creator with a sincere interest in helping deliver quality content to our community of travelers
An organized, detail-oriented project manager who is able to operate with a high level of autonomy, but enjoys collaboration
Passionate about increasing accessibility to meaningful travel opportunities for diverse audiences
Ambitious and confident about how to meet goals both for yourself and your team
Excited by the opportunity to work, learn, and grow within a fast-paced, ever-changing startup environment
A mission-driven GO-getter (pun intended) — excited by our company values
Your core responsibilities:
Content management & creation
Organize, monitor, and update our growing collection of 1,000+ travel articles and 1,500+ guides on Go Overseas
Proofread & edit spelling, grammar, and syntax across all content types
Own and maintain content calendar across multiple platforms
Design & produce social media content using existing templates and style guide
Create segmented email campaigns for Go Overseas subscribers using Mailchimp
Project manage marketing content creation & implementation for thematic campaigns
Regularly track & monitor engagement metrics across blog, email, and social media
Manage part time content creators, partnerships with influencers, and/or marketing interns as needed
Community-building
Engage with our audience by answering questions and replying to comments via email and social media to better understand their needs
Advocate for our community members by employing a user-centered approach to both product development and communication strategies
Become a Go Overseas brand ambassador by hosting virtual events, responding to interview requests, and participating in live social media appearances as needed
Marketing strategy
Research travel trends to identify opportunities for creating helpful content using company brand guidelines and style guide
Analyze user behavior metrics using Google Analytics to help inform marketing strategy
Develop brand identity and grow brand awareness
Work with executive team to maximize traffic to key pages that align with business goals
Identify and track marketing KPIs using our quarterly company OKR system, with support from your manager
Requirements
Must-haves
Experience with and strong interest in international education & travel — cares intensely about helping more people study, live, work, and travel overseas
Writing, copy editing, and proofreading experience with excellent command of the English language
1-3 years of experience with digital marketing, content creation, editorial work, social media management, email marketing, customer service, design, and/or sales
Proficiency with Mailchimp, Later, Canva, Google Suite, and Google Analytics
Experience running paid social media advertising campaigns and managing budgets
Experience managing people -- teams, volunteers, community groups, direct reports, etc.
Basic knowledge of SEO and best practices
Eligibility to live and work in the United States
Nice-to-haves
Proficiency with Adobe CC, HubSpot, Asana, Eventbrite, Zoom webinars, etc.
Skills or interest in graphic design, digital photography, and/or video editing preferred
Basic knowledge of HTML
Passion for sustainable, accessible, and ethical travel
Location
Remote, US-based
Candidates based in Oregon, Washington, California, Arizona, Colorado, Massachusetts, strongly preferred
Benefits
Salary range: $50,000-$60,000 starting salary, based on experience
Full time employment
Unlimited vacation time
Medical & dental insurance provided after 60 days
Eligibility for retirement plan with company matching after waiting period
Bi-annual company retreats
Annual paid-paid vacation (once we can travel again!)
Equal Employment Opportunity Go Overseas values a diverse workplace and strongly encourages applicants from all backgrounds to apply. As an Equal Opportunity Employer that promotes perspective-changing global experiences, we know that diversifying our team will only make us stronger as we grow. As a small but mighty team, we seek to recruit, develop and retain the most talented people from a diverse candidate pool as the educational travel industry regains momentum. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
How to apply Please submit your resume and cover letter to Brittany at brittany@gooverseas.com . We will begin reviewing applications on May 20, 2021. Applicants who pass the initial screening round will be invited to complete a first round questionnaire & marketing challenge before interviews begin.
We’re hiring a dynamic, entrepreneurial Content & Community Manager with a passion for connecting people with meaningful travel opportunities. The ideal candidate will employ an empathetic, yet analytical approach to creating, editing, and publishing engaging digital content for our Go Overseas audiences.
Our Content & Community Manager will aim to increase quality engagement with our on-site blog and guide content, email campaigns, and social media -- to educate, inspire, and empower our community of travelers to pursue global experiences. From dreaming up inspirational brand campaigns on Instagram, updating existing country-specific destination guides and commissioning new travel articles, and digging into Google Analytics reports, the role will allow for a great deal of creativity and experimentation.
About Go Overseas As a community-centered resource for programs abroad, verified alumni reviews, travel articles, and scholarships, Go Overseas aims to connect our community with the most reliable information about global opportunities. From studying abroad in Spain to volunteering with orangutans in Indonesia, landing a job teaching English online to interning remotely for an international company, our site has helped millions of people find and plan transformative experiences.
We might be a perfect fit if you are:
A natural storyteller and relationship-builder who loves bringing people together
An excellent verbal and written communicator with a global perspective
A digital content creator with a sincere interest in helping deliver quality content to our community of travelers
An organized, detail-oriented project manager who is able to operate with a high level of autonomy, but enjoys collaboration
Passionate about increasing accessibility to meaningful travel opportunities for diverse audiences
Ambitious and confident about how to meet goals both for yourself and your team
Excited by the opportunity to work, learn, and grow within a fast-paced, ever-changing startup environment
A mission-driven GO-getter (pun intended) — excited by our company values
Your core responsibilities:
Content management & creation
Organize, monitor, and update our growing collection of 1,000+ travel articles and 1,500+ guides on Go Overseas
Proofread & edit spelling, grammar, and syntax across all content types
Own and maintain content calendar across multiple platforms
Design & produce social media content using existing templates and style guide
Create segmented email campaigns for Go Overseas subscribers using Mailchimp
Project manage marketing content creation & implementation for thematic campaigns
Regularly track & monitor engagement metrics across blog, email, and social media
Manage part time content creators, partnerships with influencers, and/or marketing interns as needed
Community-building
Engage with our audience by answering questions and replying to comments via email and social media to better understand their needs
Advocate for our community members by employing a user-centered approach to both product development and communication strategies
Become a Go Overseas brand ambassador by hosting virtual events, responding to interview requests, and participating in live social media appearances as needed
Marketing strategy
Research travel trends to identify opportunities for creating helpful content using company brand guidelines and style guide
Analyze user behavior metrics using Google Analytics to help inform marketing strategy
Develop brand identity and grow brand awareness
Work with executive team to maximize traffic to key pages that align with business goals
Identify and track marketing KPIs using our quarterly company OKR system, with support from your manager
Requirements
Must-haves
Experience with and strong interest in international education & travel — cares intensely about helping more people study, live, work, and travel overseas
Writing, copy editing, and proofreading experience with excellent command of the English language
1-3 years of experience with digital marketing, content creation, editorial work, social media management, email marketing, customer service, design, and/or sales
Proficiency with Mailchimp, Later, Canva, Google Suite, and Google Analytics
Experience running paid social media advertising campaigns and managing budgets
Experience managing people -- teams, volunteers, community groups, direct reports, etc.
Basic knowledge of SEO and best practices
Eligibility to live and work in the United States
Nice-to-haves
Proficiency with Adobe CC, HubSpot, Asana, Eventbrite, Zoom webinars, etc.
Skills or interest in graphic design, digital photography, and/or video editing preferred
Basic knowledge of HTML
Passion for sustainable, accessible, and ethical travel
Location
Remote, US-based
Candidates based in Oregon, Washington, California, Arizona, Colorado, Massachusetts, strongly preferred
Benefits
Salary range: $50,000-$60,000 starting salary, based on experience
Full time employment
Unlimited vacation time
Medical & dental insurance provided after 60 days
Eligibility for retirement plan with company matching after waiting period
Bi-annual company retreats
Annual paid-paid vacation (once we can travel again!)
Equal Employment Opportunity Go Overseas values a diverse workplace and strongly encourages applicants from all backgrounds to apply. As an Equal Opportunity Employer that promotes perspective-changing global experiences, we know that diversifying our team will only make us stronger as we grow. As a small but mighty team, we seek to recruit, develop and retain the most talented people from a diverse candidate pool as the educational travel industry regains momentum. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
How to apply Please submit your resume and cover letter to Brittany at brittany@gooverseas.com . We will begin reviewing applications on May 20, 2021. Applicants who pass the initial screening round will be invited to complete a first round questionnaire & marketing challenge before interviews begin.