Dell Technologiese
Round Rock, TX; San Antonio, TX; Oklahoma City, OK
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for our customers whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Senior Technical Support Technician on our Technical Services team in Round Rock, Texas and Remote, Texas to do the best work of your career and make a profound social impact.
What will your next job look like? This opportunity will provide hands-on, technical and customer-facing training designed just for you, the eager self-starter. You will have the perfect balance of being part of an established company, using your entrepreneurial spirit to make it your own.
Do you have strong technical aptitude combined with empathetic interpersonal skills? Imagine what formal on the job training, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest. Join our team!
Key Responsibilities:
As part of our Technical Services Support Team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
In this role, you will have the opportunity to:
Provide first rate Technical Support on Dell supplied products and/or peripherals
Actively support the customer in all aspects to problem resolution, keeping the customer informed and updated throughout the life of the incident
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database
Use troubleshooting techniques and tools learned in training to identify technical defects and issues
Assign incidents according to documented guidelines and procedures
Mentor and coach other team members
Essential requirements include:
Excellent communication skills including customer focus, phone etiquette and work ethic
Ability to handle stressful situations and communicate professionally with (occasional) “not so happy” customers
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Ability to work different days:
Monday - Friday, Tuesday - Saturday or Sunday - Thursday
Ability to work different hours based on an 8-hour shift, 40 hours per week
High School Diploma or GED and equivalent experience solving problems in a customer relations environment
It’s a plus if you have the following:
Any relevant industry certifications, for example, CompTIA A+, Network + or CCNA (Cisco Certified Network Associate)
Knowledge of computer hardware or software
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for our customers whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Senior Technical Support Technician on our Technical Services team in Round Rock, Texas and Remote, Texas to do the best work of your career and make a profound social impact.
What will your next job look like? This opportunity will provide hands-on, technical and customer-facing training designed just for you, the eager self-starter. You will have the perfect balance of being part of an established company, using your entrepreneurial spirit to make it your own.
Do you have strong technical aptitude combined with empathetic interpersonal skills? Imagine what formal on the job training, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest. Join our team!
Key Responsibilities:
As part of our Technical Services Support Team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
In this role, you will have the opportunity to:
Provide first rate Technical Support on Dell supplied products and/or peripherals
Actively support the customer in all aspects to problem resolution, keeping the customer informed and updated throughout the life of the incident
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database
Use troubleshooting techniques and tools learned in training to identify technical defects and issues
Assign incidents according to documented guidelines and procedures
Mentor and coach other team members
Essential requirements include:
Excellent communication skills including customer focus, phone etiquette and work ethic
Ability to handle stressful situations and communicate professionally with (occasional) “not so happy” customers
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Ability to work different days:
Monday - Friday, Tuesday - Saturday or Sunday - Thursday
Ability to work different hours based on an 8-hour shift, 40 hours per week
High School Diploma or GED and equivalent experience solving problems in a customer relations environment
It’s a plus if you have the following:
Any relevant industry certifications, for example, CompTIA A+, Network + or CCNA (Cisco Certified Network Associate)
Knowledge of computer hardware or software
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .
Dell Technologiese
San Antonio, TX; Houston, TX; Round Rock, TX; Nashville, TN
The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and outstanding to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction.
Join us as an Account Manager on our Inside Sales team to do the best work of your career and make a profound social impact.
What you’ll achieve As a Inside Sales Account Manager you will be responsible for selling Dell’s products and services while focusing on developing new accounts and expanding existing accounts. You will support the field sales leader while working effectively in a team environment towards goals.
You will: • Manage a high number of small accounts and occasionally support Outside sales • Learn our segment and product/service offerings • Position our company as a driven solution by explaining technical, industry and market information • Join and collaborate with your colleagues, cross-functionally, to support the sales process Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements • Basic knowledge of the full range of company and third-party technology, products and services, and how these products and services align to customer needs • General industry and competitor knowledge • Basic customer relationship skills • 1–2 years of relevant experience Desirable Requirements • Bachelor's degree or relevant experience Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here . Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .
The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and outstanding to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction.
Join us as an Account Manager on our Inside Sales team to do the best work of your career and make a profound social impact.
What you’ll achieve As a Inside Sales Account Manager you will be responsible for selling Dell’s products and services while focusing on developing new accounts and expanding existing accounts. You will support the field sales leader while working effectively in a team environment towards goals.
You will: • Manage a high number of small accounts and occasionally support Outside sales • Learn our segment and product/service offerings • Position our company as a driven solution by explaining technical, industry and market information • Join and collaborate with your colleagues, cross-functionally, to support the sales process Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements • Basic knowledge of the full range of company and third-party technology, products and services, and how these products and services align to customer needs • General industry and competitor knowledge • Basic customer relationship skills • 1–2 years of relevant experience Desirable Requirements • Bachelor's degree or relevant experience Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here . Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .
