AIDS Foundation Chicago

The Director of Housing Services is responsible for the leadership, operations, and collaborations of the Flexible Housing Pool (FHP)’s Housing Services Department. The FHP is a cross-sector investment and innovative program delivery strategy to increase housing resources in Chicago and Cook County for populations at the intersection of homelessness and other complex service needs. The Director will have oversight of the Housing Services Department which is the largest of three sub-teams within the FHP team’s structure. The Director of Housing Services is responsible for maintaining a diverse and quality affordable housing portfolio to ensure quick and successful housing placements for people experiencing homelessness. The Director will build and strengthen community relationships to increase housing stability for program tenants. The Center for Housing and Health is a supporting organization of AIDS Foundation Chicago. The salary range for this role is $67,000 to $80,000 annually. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Landlord Portfolio and Housing Placement Oversight • Foster and maintain a robust, equitable housing portfolio of Chicago and Cook County suburbs private market landlords; establish and maintain a sufficient number of units within Mobility Areas • Monitor all monthly, quarterly, and annual housing placement targets to meet or exceed goals • Establish and ensure landlord portfolio and housing placement metrics and outcomes are achieved • Ensure all applicable Fair Housing laws and local and regional landlord-tenant ordinances are adhered; confirm all leased units meet established housing quality standards • Affirm all master-leases and tenant-based leases are expertly executed; lease renewals are completed in a timely manner • Incorporate and align AFC/CHH’s Racial Equity Action Plan (REAP)’s goals and objectives into all aspects of the Housing Services Department’s efforts • Provide accurate and thorough reports to FHP leadership in a timely manner • Oversee the management and utilization of the Landlord Database • Ensure the program has a sufficient stock of quality and affordable “bridge” (SRO) units and hotel rooms for transitional utilization purposes • Coordinate with Department staff and subcontracted organization staff to ensure timely housing placements and long-term housing stability • Provide support to the Senior Director for budgets, grants, and expenses Staffing and Supervision • Provide direction and support to the Flexible Housing Pool (FHP)’s Housing Services Department; Supervise four (4) managers with a team of 17 direct service staff • Strategically manage and implement the Department’s growth • Hire, train, mentor, and supervise assigned management staff; support in the recruitment, selection, onboarding and on-going development of the Department’s direct services staff • Create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures • Support staff to reach targeted program goals • Ensure all Housing Services Department staff members receive and engage in professional development opportunities Collaborations and Community Engagement • Direct cross-team collaborations among the Department’s sub-teams to ensure timely housing placements and long-term housing stability • Provide meaningful engagement opportunities for the FHP’s landlords and property managers, i.e., Landlord Meetings, landlord trainings, newsletters, and other communications • Lead intra-AFC/CHH Housing Department special initiatives to integrate and enhance landlord engagement projects, i.e., KEYS, IDPH-HOPWA projects, etc.; participate in the planning and development of new housing projects • Collaborate and regularly meet with leaders across AFC/CHH departments impacting the Housing Services Department’s success, i.e. Rental Payment Processing, Data Services, Finance & Contracts; etc. • Establish strong relationships with the FHP’s leadership organizations and subcontracted partners • Develop and foster relationships with neighborhood groups; landlord associations; community partners; and/or elected officials to expand the FHP’s presence in the community • Provide leadership and/or support to FHP Governance workgroups (i.e. Racial Equity, Lived Experience Advisory Committee, Sustainability), as determined by the FHP Senior Director; • Lead or participate in committees of the Chicago Continuum of Care and/or other sector-related opportunities • Build meaningful partnerships with the city of Chicago’s Department of Housing, Chicago Housing Authority, affordable housing partners, and the Statewide Referral Network to create pathways for long-term housing stability for FHP tenants Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations • Protect organization’s value and manage risk by keeping information confidential • Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES Four (4) Managers: • Three (3) Landlord Engagement Managers • One (1) Manager, Housing Placement EXPERIENCE AND EDUCATION Minimum Qualifications • Bachelor’s degree in Human Services or related field and/or 3 or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Two years supervisory experience Preferred Qualifications • Master’s degree in Human Services or related field • Five or more years’ experience in Homelessness, Healthcare and/or Housing/Real Estate sectors • Three or more years supervisory experience • Established networks and contacts in the field KNOWLEDGE, SKILLS, AND ABILITIES • Exceptional relationship-building and communication skills • Strong leadership and management skills • Knowledge of Fair Housing laws and Landlord-Tenant laws/ordinances • Knowledge of the homeless service system and other crisis service systems • Ability to present to large groups, and a comfort level with presentations generally • Excellent analytical abilities REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS • None WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. Some travel required within the city of Chicago, Suburban Cook County and occasionally nationwide.

The Care Coordination Specialist is responsible for determining eligibility of clients with short term needs for Ryan White services every 6 months, at the AIDS Foundation of Chicago as well as at subcontractor agencies based in Cook County as well as the Collar Counties. The first and highest priority of the specialist is to ensure that persons living with HIV/AIDS are linked to appropriate care and provided services and referrals to stay engaged in care in order to optimize their health and well-being. The Care Coordination Specialist will manage a case load of clients and will be responsible to document all interactions in a client database. The salary range for this position is $40,000 to $45,000 annually. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Assessments & Client Engagement • Conduct face-to-face and over the phone assessment and reassessments every six months to assess client needs • Complete assessments with clients to identify client’s needs • Ensure that all clients referred to services are eligible prior to the date of service Client Service Coordination • Refer clients to appropriate services highlighted in assessments • Refer clients to more intensive case management services if needed • Refer clients to other core and supportive services if determined to be necessary • Complete emergency housing applications for eligible clients • Complete Medication Assistance Program (MAP) applications • Provide insurance benefits navigation as needed • Travel to meet clients at home, clinical, or community based setting as needed • Provide technical assistance to case managers in regards to the client database • Compile a list of new agencies that serve persons living with HIV/AIDS and conduct outreach • Distribute food vouchers and transportation cards according to eligibility and nee Client Data Tracking and Administrative Support • Document encounters using designated client database • Document need for Emergency Financial Assistance and Medical Transportation • Identify community meeting spaces to have client meetings that are conducive to maintaining confidentiality • Collaborate with subcontractor agencies to schedule on-site assessments/re-assessments • Schedule client appointments both at AFC and subcontractor agencies to complete eligibility assessments • Perform record-keeping and clerical functions (e.g., scheduling, copying, faxing, data inputting, transmitting, telephoning, taking messages, responding to written and verbal inquires, etc.) for the purpose of supporting the needs of the client Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others • Complete at least 12 designated on-going trainings annually • Protect organization's value and manage risk by keeping information confidential • Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications • Associate’s degree in a human services field OR at least one year of experience in Social Services, Health Care or related field • Basic knowledge of HIV/AIDS prevention and treatment Preferred Qualifications • Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work) • Bilingual, Spanish-English KNOWLEDGE, SKILLS, AND ABILITIES • The ability to maintain accurate work records and access these records as necessary • The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates) • Basic knowledge of HIV infection and related chronic diseases • The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) • The ability to provide efficient, quality service to both internal and external customers • The ability and willingness to respect and value the differences and perceptions of different groups/individuals • The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

The Director, Communications sets and guides the strategy for all AIDS Foundation Chicago (AFC) and Center for Housing and Health (CHH) communications in collaboration with AFC leadership, including but not limited to, digital media, public relations, messaging, annual reports, strategic communication and collateral development to consistently articulate AFC and CHH’s missions, visions and connect with key audiences. This includes programmatic, policy, fundraising, organizational-wide communications, among other areas. This role leads an editorial, digital and design team at AFC that produces a variety of award-winning communications to publicize AFC’s work and impact. This leader pursues opportunities to build relationships between AFC and strategic partners to create collaborative strength to achieve health equity and justice. They also provide occasional capacity-building, training and thought-leadership to organizations. The salary range for this role is $66,000 to $77,700. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Develop, implement, and evaluate campaign strategy to connect with the organization's audiences, in collaboration with AFC’s leadership team and constituents • Lead and supervise a four-person Communications team • Implement and oversee communication strategies to advance AFC’s policy, development, and programmatic goals from branding and marketing to social media/marketing campaigns with a focus on AFC’s priority communities (communities most impacted by HIV) • Maintain AFC’s brand standards and organizational identity • Oversee and contribute to the conceptualization and creation of influential and compelling content (written, designed, video, etc.) that convey the impact of AFC’s work • Interview individuals and attend meetings to obtain information and data, verify facts, research, or seek technical advice • Manage numerous deadline-driven projects simultaneously, at varying stages of production • Draft articles, edits, and proofreads the final drafts; authenticates and corrects data • Oversee design, videography, and photography projects • Serve as project manager and executive editor on production of AFC’s print and electronic newsletters, annual report, and direct mail letters • Oversee content updates on AFC websites as well as the agency’s social media accounts • Oversee updates made to AFC and CHH’s websites • Oversee development and maintenance of AFC’s branding and style guides • Seek guidance for complex problems from the Chief Officer of External Relations and the President/CEO • Independently work on other projects or assignments that present AFC’s work via print and Web venues • Provides communications leadership and guidance with HIV related work throughout the state of Illinois • Serving as the primary relationship manager between 10+ different teams including the Center for Housing and Health • Develop workflows and best practices around communications operations and executing creative work • Primary manager of vendor relationships including creative and other services • Builds relationships with stakeholders at AFC current or prospective partner organizations in order to strengthen ties, build collaborative opportunities, and mobilize communities • Serves as a thought leader and strategist within the digital marketing and communications realm at organization-wide, local and/or national levels • Support the implementation and communication about AFC’s Race Equity Action Plan • Provides guidance and direction to AFC departments, project leads and Senior Leadership Team related to digital marketing and engagement, and community engagement overall Staff Supervision • Hire, train, mentor and supervise assigned staff; including assisting with recruitment, selection, scheduling and job assignments, mentoring/coaching, staff development and training, performance evaluation, and recommending salary, disciplinary and other personnel actions in accord with personnel procedures • Provide professional development opportunities and guidance to each team member to strengthen their skill sets and job satisfaction • Meet regularly with assigned staff to identify priorities, discuss strategies, and review ongoing projects Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk Chicago, World of Chocolate and others • Assist with other AFC activities as requested The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES: Graphic Design Specialist, Digital Communications Specialist, Communications Manager and indirectly Policy Communications Specialists and interns. EXPERIENCE AND EDUCATION: • A Master’s Degree with 7 years of experience, a Bachelor’s Degree in English, Journalism or Communications with at least 8 years of communications leadership/management experience, • or high school diploma with 10 years of experience, ideally in an “in-house” leadership role (manager of multiple full-time staff members) within a complex (number and variety of constituents and departments) nonprofit entity. KNOWLEDGE, SKILLS AND ABILITIES: • Exceptionally strong written and verbal communication skills coupled with presentation skills • Solid ability to prioritize, plan, and coordinate work activities, and manage resources so that work • objectives are accomplished efficiently, in addition to having strong time management skills. • Strong attention to detail and the ability to make reasoned judgments that are logical and well thought out • Strong coaching and development skills as a supervisor of multiple individuals including the ability to train, coach, and develop employees • Strong leadership skills working with Senior Leadership Teams, Boards and Committees • Digital organizing and community mobilization skills • Understanding of communications innovations, particularly on the digital front • Understanding of policy, advocacy, programmatic work and revenue generation • Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals to establish and maintain interpersonal and professional relationships internally and externally • Ability to effectively, accurately, and articulately present AFC information and respond to questions from groups of funders, staff, and the general public on a variety of issues related to agency programs, policies, and procedures. • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. • Understanding of nonprofit accounting issues on a system basis, and the ability to effectively manage multiple funding areas. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS: None. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.

The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client centered harm reduction trauma informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments and connecting participants to community base resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH). The salary range for this role is $40,000 to $42,000 annually. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Housing Case Management • Conducts home visits at least monthly to ensure housing stability • Supports in development of life skills and foster emotional support through a trauma informed and strengths-based approach • Performs crisis prevention and intervention as needed using Harm Philosophies. • Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability • Acts as a liaison between landlords/property managers • Coordination move-ins, lease renewals, inspections and eviction prevention • Completes housing leasing paperwork and submits to AFC before deadlines to ensure continued housing stability • Coordinates with Behavioral Health Specialist (If appropriate) to conduct a psychosocial assessment within 90 days of program intake • Develops Individualized service plan in collaboration with the participants • Refers and links participate to appropriate services • Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities • Assists participates in enrolling in public benefits such as SNAP, SOAR or employment readiness programs Health Case Management • Verifies engagement in medical care and supports participants with engagement in medical care as needed • Responsible for obtaining client level health information including viral load and dates of medical visits • Refers and links participates to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency • Monitors participant follow-through with medical services • Coordination of medical care plan with participant’s primary care provider • Supports medical treatment plan by providing participants information on medication, appointment, and other treatment adherence issues • Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date • Must provide eligible participate assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.) Documentation & Recordkeeping • Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants • Enters case notes and all required data elements in Caseworthy and Provide databases • Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH • Completes annual lease renewals and completed workflows in Caseworthy and Provide databases • Maintains all applicable and required documentation in participates files • Enters all billing, and other required data elements into Provide Enterprise database SUPERVISORY RESPONSIBILITIES None EXPERIENCE AND EDUCATION Minimum Qualifications • High School Diploma or equivalent • Three or more years of case management experience Preferred Qualifications • Bachelor’s degree in social services or related field • One or more years Case Management experience • Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques. KNOWLEDGE, SKILLS, AND ABILITIES • Supportive Housing • Database Use • Interpersonal Skills • Strong attention to detail • Follow-Through REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS N/A WORK ENVIRONMENT AND PHYSICAL DEMANDS Ability to navigate the city of Chicago in personal vehicle and comfort meeting program participants in their homes or community settings is required for this position. The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.

The STEP Housing Technician (SHT) supports assigned households to achieve and maintain housing stability. The SHT provides support throughout the leasing process, which includes unit identification, lease negotiations, execution, and annual renewals. In addition, the SHT completes annual Eligibility Assessments to support the continuation of services and provides referrals to other supportive services throughout the year as needed. The Supported Tenant Empowerment Program (STEP) is designed to work with clients living with chronic health conditions who have experienced homelessness to achieve housing stability and self-sufficiency. To achieve this, the SHT will collaborate with other supportive housing programs at AFC to ensure clients are enrolled in the supportive housing program that best meets their needs for support. In addition, this position will be expected to maintain regular notes and update client records in multiple databases. The STH reports directly to the Housing Program Manager and collaborates with Housing Stabilization Team to develop resources and strategies to address client needs better. The salary range for this role is $40,000 to $45,000 annually. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Client Services • Connects with newly assigned clients to introduce themselves and schedule a formal meeting to assess housing needs and develop a housing workplan • Develops quarterly work plans to connect with clients and landlords before the expiration of established leases • Continuously assesses client needs and works with the Housing Stabilization Team to provide a seamless, effective service plan and make appropriate referrals to other departments and service providers when necessary • Maintain accurate records of client engagement efforts, referrals, and client advocacy • In collaboration with clients and landlords, submits requests for Emergency Financial Assistance as needed • Completes leasing packets, service assessments, financial re-certifications, and other programmatic and billing documentation • Utilizes housing service guide to assist in making referrals and helping PLWHA in need of individualized housing assistance • Advocates for clients with higher service needs to secure placement in a supportive housing program that can better support client needs Data Entry and Quality Assurance • Collect and enter all programmatic paperwork and other required data elements into appropriate database • Adhere to date entry timelines as outlined by Programmatic and Funder Guidelines • Participate in financial and programmatic reconciliation meetings • Utilize and interpret CaseWorthy and Tableau reports to ensure quality of data entered Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others • Protect organization's value and manage risk by keeping information confidential • Perform other duties as assigned SUPERVISORY RESPONSIBILITIES None. EXPERIENCE AND EDUCATION Minimum Qualifications Highschool Diploma or 1 or more years of Human Services experience OR 1 or more years of Customer Service experience OR 1 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs Preferred Qualifications Bachelor’s Degree or 2 or more years of Human Services experience OR 2 or more years of Customer Service experience OR 2 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs KNOWLEDGE, SKILLS, AND ABILITIES • Exceptional time management skills • Client-Level Database • Strong attention to detail and written Communication • Cross-Departmental Communication • Ability to present to large groups, and a comfort level with presentations generally • Ability to work with diverse populations • Bilingual - Spanish (Preferred) REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS • Valid Driver’s License (Preferred) WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.

The Senior Program Development Specialist supports external grants and contracts throughout their lifecycle, from proposal to final report. The Senior Program Development Specialist serves as a liaison between the program, development, evaluation, and finance departments to ensure accurate and timely submission of all public and private grant applications and reports for AFC’s HIV Care department and others as assigned by the Director of Program Development. AFC’s HIV Care team coordinates comprehensive services for clients living with HIV/AIDS in the greater Chicagoland area. The Senior Program Development Specialist is responsible for developing the majority of narratives for HIV Care grant proposals and reports within their assigned portfolio, most notably Ryan White funds. The Senior Program Development Specialist also supports program teams with ensuring compliance with contractual and statutory requirements. The salary range for this role is $48,500 to $57,000 annually. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Grant Seeking • Identify prospective private and public grant opportunities that can sustain or strategically expand AFC’s programs and services • Lead the preparation and timely submission of grant applications • Write the majority of narrative for applications and re-applications within assigned portfolio • Communicate with AFC’s development staff regularly to ensure coordination of fundraising efforts • Maintain knowledge base and ensure proposals are informed by community need and AFC service capacity Reporting • Ensure that all required reports are submitted accurately and on-time • Coordinate reporting associated with program grant portfolio, including narrative, data, and financial components • Write the majority of narrative for reports within assigned portfolio • Ensure programmatic data collection is in alignment with required funder reports Fiscal Management • Develop budgets for proposals • Organize and provide support and input to regular program expenditure review meetings Contract Management • Serve as a primary contact for public and private funders related to assigned portfolio • Develop scopes of service for partner agencies • Lead contract execution process Program Implementation • Support initial program implementation • Attend internal and external meetings within assigned portfolio • Assist in the development of programmatic quality management indicators • Support program implementation projects relevant to Program Development Team Leadership/Strategic Planning • Provide subject-matter guidance and mentorship to other department professionals • Evaluate project/work outcomes, quality indicators, and efficiency; propose and implement process improvement goals • Serve on internal and/or external committees, including cross-departmental work groups • Support the development and achievement of team goals and related strategic plan items Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations • Protect organization's value and manage risk by keeping information confidential • Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications •  Bachelor’s degree and 2 or more years of relevant experience (e.g., technical or formal writing, project coordination) •  OR Master’s degree in Public Health, Social Work, Non-Profit Management, or related field and 1 or more years of relevant experience (e.g., technical writing, project coordination) •  PLUS 1 year experience using intermediate Microsoft Office functionality (e.g., Excel, Word, Outlook) Preferred Qualifications • 1 or more years’ experience creating grant proposals and reports • 2 or more years’ experience in a nonprofit setting • 1 or more years’ experience with public funds for services for people living with HIV/AIDS (e.g., Ryan White, CDC, Housing Opportunities for Persons with AIDS, etc.) • 1 or more years’ experience using Web-based applications (i.e., Grants.gov, esnaps.gov) KNOWLEDGE, SKILLS, AND ABILITIES • Basic knowledge of HIV infection and related chronic diseases. • The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications • The ability to provide efficient, quality service to both internal and external customers • The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner • The ability and willingness to respect and value the differences and perceptions of different groups/individuals • The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, co-workers, and vendors REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS AND WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.

The Manager, Housing Policy and Advocacy is a member of AFC’s Policy and Advocacy department and reports to the Vice President of Policy and Advocacy. The Manager, Housing Policy and Advocacy serves as the lead for housing policy and advocacy and related efforts at the local, state and federal levels that improve public and private responses to housing instability and homelessness, centering people living with or vulnerable to HIV and other chronic conditions. We strongly encourage people with personal experience with HIV, people of color, and queer, trans, and gender non-conforming folks to apply for this position. The salary range for this role is $52,000 to $62,000 . ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Management/ Project Coordination • Serve as project manager for policy and advocacy and related efforts that improve public and private responses to housing instability & homelessness, particularly for people living with or impacted by HIV and other chronic conditions in Chicago, Cook County and the state of Illinois • With support from the AFC Housing, Center for Housing and Health (CHH) and Policy & Advocacy team’s leadership, lead the development and implementation of AFC’s and CHH’s housing policy advocacy strategy at the local (City of Chicago & Cook County), state and federal levels • Provide housing and homelessness subject matter expertise and guidance internally and to external audiences (e.g. stakeholders, organizational partners, decision makers, etc.) • Build and strengthen relationships with housing and homelessness issue area individual and organizational community leaders, with a focus on the City of Chicago and Cook County • Develop and execute mid-size and large project plans • Manage project deliverables, timelines, and resources • Serve as point of contact on assigned projects and tasks • Assemble, coordinate, and manage multidisciplinary teams/stakeholders • Troubleshoot and report on problems and obstacles associated with the coordination, development, and execution of projects; facilitate problem resolution • Provide subject matter expertise and guidance to Operations lead, department head, and department staff • Lead various project planning and review meetings • Establish and maintain liaison, as needed, with boards and committees, and across the organization • Assist in developing departmental plans, goals, objectives, policies, and procedures • Optimize project management effectiveness and oversee quality • Stay abreast of project-related legislation, regulations, and best practices to inform current and/or upcoming projects • Where applicable, assist department and other organizational leadership with the development of long-range project strategies and development plans • Serve as project representative in the media and with the general public around project-related initiatives and outcomes, as needed Tracking and Reporting • Ensure the development and maintenance of project tracking, reporting and quality assurance mechanisms and processes • Provide and ensure project reporting based on stakeholder (i.e., direct supervisor, departmental Operations lead, department head, department staff, internal/external partners) needs and requests • Write and review and edit reports to ensure accuracy, relevance, and timeliness • Utilize data to gather insights for project management improvement and help inform departmental decision-making • Work with departmental project leads and department leadership to track and monitor project budgets • Report out on project statuses and outcomes to departmental and organizational leadership and internal/external partners Community Engagement and Mobilization • Develop and implement community input processes that are transparent and actionable • Develop and implement community engagement plans • Convene and facilitate community engagement meetings • Strategically utilize organizing tools for community engagement • Identify and secure resources (i.e., venues, speakers, volunteers, stakeholders) for community engagement events and meetings • Identify, establish, and maintain stakeholder relationships; leverage relationships to optimize project outcomes • Convene and facilitate project-related community engagement meetings • Collaborate with relevant members of the Policy & Advocacy team to ensure the strategic utilization of organizing tools for community engagement • Under the direction of the Vice President of Policy & Advocacy and in coordination with the Director of Government Relations and Senior Manager, Policy & Advocacy, lead project interactions with various local, state and federal government agencies and elected and appointed officials and develop and implement community input processes that are transparent and actionable Communication and Education • Develop and implement project-related communication and education plans • Develop, deliver, and implement project-related educational/training content and tools • Share best practices and project learnings both internally and externally Team Leadership/Supervision • Identify current and emerging issue areas that align with the organization’s strategic plan • Determine project feasibility and develop project scopes and proposals based on identified issues or areas of opportunity for internal consideration • Assist in the development and achievement of team goals and related strategic plan items • Participate in and/or lead working groups, councils, and committees Other • Assist department leadership on other project-related matters • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations • Protect organization's value and manage risk by keeping information confidential • Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. EXPERIENCE AND EDUCATION Minimum Qualifications • Bachelor’s degree and minimum three (3) years’ experience in project coordination or project management OR • Five years of applicable working experience Preferred Qualifications • Event planning, volunteer coordination and program management experience preferred KNOWLEDGE, SKILLS, AND ABILITIES • Strong written and verbal communication skills required • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations • Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form • Strong attention to detail, excellent organizational skills, ability to manage multiple projects concurrently, establish workload priorities, and meet deadlines. • Demonstrated fluency in word processing, spreadsheets, and database entry • Experience working with diverse populations, especially communities of color, and sensitivity to issues concerning housing instability, homelessness, mental health and substance use conditions, HIV/AIDS and all disabilities required. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver’s License, and the physical ability to operate a car. WORK ENVIRONMENT AND PHYSICAL DEMANDS Ability to travel statewide and nationally up to 50% of the year, and locally regularly. The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of {moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.

The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing. The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC. The salary range for this role is $50,000 to $53,000 annually. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Program Management and Supervision • Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies • Hire, train, mentor, and supervise assigned staff • Create and maintain onboarding process for internal and external program hires • Maintain and ensure effective implementation of program policies and procedures • Coordinate day-to-day operations of Housing Navigation Program • Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets • Answer client calls from people living with HIV/AIDS and experiencing housing instability • Conduct the Housing Screening and Referral Assessment with clients in need of housing services • Manage referrals for Housing Navigation Program and assign to Housing Navigators • Field complaint calls from program clients • Redirect housing calls from current housing program clients to the appropriate program staff • Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed • Support the overall work of the Systems Change Team • Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development • Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies • Create monthly reports and assist Program Development in quarterly reports as required by the funders Meetings and Trainings Facilitation • Schedule and conduct onboarding training for internal and external program hires • Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings • Prepare meeting materials ahead of scheduled meeting, including agendas • Facilitate monthly partner meetings with the Housing Navigators • Facilitate quarterly partner meeting with the Housing Navigator Supervisors • Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources • Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices • Attend and participate in recurring team, department, and cross-team meetings • Attend and present updates at recurring meetings with the funders • Attend required conferences and trainings/webinars • Support Program Director in program related meetings as needed Quality Assurance and Data Entry • Review and approve eligibility data for newly enrolled clients in the AFC database; • Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database • Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database • Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any • Prepare for and participate in annual site visits and audits by program funders • Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc. • Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential. • Perform other duties as assigned SUPERVISORY RESPONSIBILITES • Housing Navigator EXPERIENCE AND EDUCATION Minimum Qualifications • High school diploma • 4 years of social services experience and 2 or more years of management experience Preferred Qualifications • Bachelor's degree and 1 or more year of management experience • Experience with HIV services or homeless services • Bilingual speaking skills, Spanish - English KNOWLEDGE, SKILLS AND ABILITIES • Exceptional time management skills • Strong attention to detail • Database use • Administrative ability • Supervision of staff • Effective written and verbal communication • Resolving conflicts • Meeting facilitation • Knowledge of HIV services and/or homeless population REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS None WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone

As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago. The salary range for this role is $50,000 to $53,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Management: Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds Establish new relationships with landlords and property owners Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio Provide subject-matter guidance and mentorship to other department professionals Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects Support in ensuring adult cohort outcomes are met Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves Collect, review and correct data to ensure accuracy for reports delivered to public and private funders Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds PROJECT COORDINATION Secure leases and unit agreements Outreach to and engage landlords to identify housing units Develop and implement housing inspection process, including housing quality standards Monitor unit remediation and repair activities prior to move-in Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management) Manage after-hours emergency line for Landlord issues Intervene with landlords on serious repair or safety issues after tenant move-in Plan and facilitate landlord engagement and appreciation events Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing Support the Program by identifying alternative affordable housing options for tenants QUALITY ASSURANCE AND DATA MANAGEMENT Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program Support Senior Program Manager with collecting data needed for disbursement and other program reports Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies Identify training needs for partner providers related to adult-specific needs and implement applicable trainings Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed MEETING AND TRAINING FACILITATION Attend required conference/s, trainings, and webinars Actively pursue professional development opportunities Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting) Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable Participate in applicable system-level external committees Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings) OTHER Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others Protect organization's value and manage risk by keeping information confidential Perform other duties as assigned SUPERVISORY RESPONSIBILITIES Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures EXPERIENCE AND EDUCATION Minimum Qualifications Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience 1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle insurance PLUS Reliable vehicle transportation OR Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness. Preferred Qualifications 2 or more years of Real Estate experience 1 or more years in Social Services, specifically in Housing and Homelessness KNOWLEDGE, SKILLS, AND ABILITIES The ability to hold self and others accountable for rules and responsibilities Knowledge of the different Chicago neighborhoods and how to navigate the varying environments The ability to engage landlords to identify housing units across the Chicagoland area The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) The ability to provide efficient, quality service to both internal and external customers The ability and willingness to respect and value the differences and perceptions of different groups/individuals The ability to work productively and effectively when faced with stressful work situations and time constraints The ability and willingness to lead tasks and people effectively The ability to define, diagnose, and resolve problems Knowledge of supervisory methods and practices, and the ability to provide supervision to others REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.

The Director, Behavioral Health Programs is responsible for leading the behavioral health components of the Housing Team’s programs. The Director is responsible for implementation of Medicaid billable services at AFC and CHH and will expand the behavioral health services across both agencies. The Director will provide expertise and training on behavioral health topics and programs as they relate to the housing team’s projects. The Director will oversee the SAMHSA Road to Health and Housing (R2H), Connection to Harm Reduction (C2HR), in-home Behavioral Health, a research project implementing behavioral health screening across the Ryan White case management system and ensure all project outcomes are achieved. The Director will represent AFC and the Center for Housing and Health as a liaison to stakeholders in the behavioral health care sector. The salary range for this role is $83,000 to $102,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Behavioral Health and Clinical Leadership • Provide clinical behavioral health-related expertise for the ongoing coordination of systems-level initiatives • Serve as a subject matter expert and share expertise on mental health and substance use Contribute to designing partnership models and inform grant proposals and other funding opportunities • Provide education and support to housing partners to assist their clients in engaging in appropriate behavioral health care services and engage partners at agency-wide meetings • Provide ongoing clinical support to Housing programs • Lead AFC Housing team Strategic Plan goals around behavioral health integration and participant behavioral health outcomes • Assess the integrated in-home behavioral health services for the housing department and expand the capacity of those services Program Direction and Management • Implement Medicaid billing for all relevant behavioral health services • Manage relationships and Medicaid contract with Managed Care Organizations • Collaborate with Director of Data Services and Sr. Manager of Quality Management and Compliance to improve case management systems and data systems (i.e., CaseWorthy) to capture behavioral health data in order to submit accurate bills • Oversee AFC Housing’s in-home behavioral health programming and provide clinical supervision to project staff • Direct SAMHSAs Road to Health and Housing (R2H) Program to ensure scopes and outcomes are achieved and project budget is appropriately expended • Direct SUPRs Connection to Harm Reduction (C2HR) Program to ensure scopes and outcomes are achieved and the project budget is appropriately expended • Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff; create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; and recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures • Provide professional development opportunities and guidance to assigned staff • Serve as project lead for the ORCHID Research Study; develop and conduct training; write and disseminate best practices locally, statewide, and nationally • Work with external health and behavioral health care delivery systems to develop partnerships that meet health and behavioral health care needs of program participants Meetings • Participate in applicable partner meetings and AFC housing team meetings • Represent CHH and AFC by leading or participating in committees such as the Medicaid Advisory Committee (MAC) Other • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others • Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential • Perform other duties as assigned The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES Program Managers (2) EXPERIENCE AND EDUCATION Minimum Qualifications • Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) or equivalent license. • Master’s degree in Human Services field • 5 or more years’ experience in healthcare and/or homelessness sectors • 3 or more years of supervisory experience • Established networks and contacts in the field Preferred Qualifications • Certified Alcohol and Drug Counselor (CADC) license • 7 or more years’ experience in healthcare and/or homelessness sectors • 5 or more years of supervisory experience KNOWLEDGE, SKILLS, AND ABILITIES • People Leadership • Coaching and Developing Staff • Budgeting • Exceptional time management skills • Strong attention to detail • Harm Reduction • Motivational Interviewing • Trauma Informed Care • Mental illness treatment • substance use treatment • Crisis de-escalation and conflict resolution • Medicaid billing REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS • LCSW or LCPC or equivalent WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.