City of Naperville

The City of Naperville’s Finance Department is looking for a Full-Time Customer Care Representative to join its multi-tasking customer care team.  The Customer Care Representatives provide a high level of internal and external customer service to residents, businesses, visitors, vendors and department personnel over the phone, by email and other electronic platforms, and occasionally in person by answering inquiries and resolving customer concerns related to fees for new or existing services with the City, as well as entering service requests, JULIE tickets, and calling in staff to respond to critical issues after business hours. This Full-Time position is 40 hours per week; schedule to be determined through shift bid process based on seniority.  This position will work an overnight shift post initial training period and assessment by supervisor.  The Call Center is operational 24 hours per day, 7 days per week.  This is a shift position, which includes working nights, weekends and holidays. Duties The responsibilities include responding to a high volume of inbound calls (approximately 70-100 calls per day) while maintaining data in the city databases. Duties include: Maintaining a positive attitude with empathetic and professional communication with customers at all times Receive incoming calls related to invoicing, local taxes, street, electric, and water utility problems Prompt response and resolution of customer inquiries and complaints Determine the nature, location and priority of the problem and dispatch the appropriate work crews from the Public Works, Electric, Water and/or other departments Communicating with customers through various channels Maintain contact with units on assignment, coordinating calls, initiating service requests, maintaining service request logs, and monitoring weather alarms Coordinate residential electric and water utility turn-offs/turn-ons with department personnel, field crews and residents Enter information into city systems with a high degree of accuracy Keeping records of customer interactions, transactions, comments and complaints Collecting related fees for services Other related clerical tasks such as recordkeeping, data entry, filing, and updating various databases related to permits, utility locating and contact information Communicating and coordinating with division colleagues, providing assistance with daily work as needed Cross-training and developing proficiency in the responsibilities of the Finance Call Center Qualifications Required: High school diploma or equivalent.   One to three years of experience in a related field.   Previous experience in receiving and processing a high volume of customer service calls. Preferred: Fluency in a language other than English Preference for working an overnight shift Additional Information The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.   It’s also a great place to work!   Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.   THE CITY OF NAPERVILLE IS AN E. O. E. CLICK HERE for the City of Naperville’s EEOP Utilization Report The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

The City of Naperville seeks a Project Manager in the Transportation, Engineering and Development Business Group (TED).  The Project Manager works on a variety of programs and projects related to various modes of transportation and parking, including but not limited to bicycle, pedestrian, and vehicular travel, commuter and downtown parking, and transit.  The Project Manager participates in multi-disciplinary project teams and coordinates with multiple departments and outside agencies on local and regional transportation projects.  Key upcoming projects for the Project Manager include updates to the City’s Roadway Improvement Plan and Bicycle and Pedestrian Plan. Duties Addresses a variety of short and long-term transportation issues related to various modes of transportation and parking, including but not limited to bicycle, pedestrian, and vehicular travel, commuter and downtown parking, and transit. Conducts transportation, traffic, and parking studies and plans. Analyzes and interprets data to recommend solutions to transportation challenges. Manages parking programs, including downtown, commuter and overnight parking. Manages transit programs, including coordination with Pace Suburban Bus. Responds to resident, business, and property owner concerns and requests related to transportation, traffic, and parking. Participates in the development of transportation policies. Prepares documents and recommendations for the Transportation Advisory Board and City Council, as well as other boards, commissions, and task forces. Attends meetings and makes presentations to boards, commissions, task forces, and City Council, as needed. Manages the selection of and supervises the work of consultants and contractors working on transportation programs, projects, and studies. Coordinates with other City departments on transportation matters. Performs field work as it pertains to transportation matters. Qualifications Required Credentials and Experience: Bachelor’s degree in Civil Engineering, Planning, Public Administration, or a related field One or more years of transportation engineering or transportation planning experience A valid State of Illinois Class D Driver’s License Additional Information The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.   Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.   THE CITY OF NAPERVILLE IS AN E. O. E.   CLICK HERE   (Download PDF reader)  for the City of Naperville’s EEOP Utilization Report   The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

The City of Naperville’s Transportation, Engineering and Development Business Group (TED) seeks a Transportation and Parking Manager to lead the City’s transportation, traffic and parking programs and initiatives.  This position is part of the department’s management team and will lead and manage the work of professional, technical, and administrative staff to provide the Naperville community with high quality transportation, traffic, and parking services.   While this position plays a role in all modes of transportation, key focus areas for the Transportation and Parking Manager will be managing traffic signal operations and addressing neighborhood traffic concerns. Duties Plans, organizes, and manages transportation projects and programs.  This includes, but may not be limited to, traffic signal operations, neighborhood traffic and parking, commuter parking and access, downtown transportation and parking, transit, bicycles, and pedestrians. Leads, directs, and evaluates project managers, project engineers, and administrative and technical support staff.  Ensures employees are properly trained. Prepares an annual work plan for the team and tracks progress on completing work plan items. Documents and regularly reviews and improves team processes. Works collaboratively with other TED teams to achieve common goals.  Responds to resident, business, and property owner concerns and requests related to transportation, traffic, and parking. Manages the selection of and supervises the work of consultants and contractors working on transportation programs, projects, and studies. Guides, develops, and prepares reports and recommendations to the City Council.  May occasionally attend and present items to the City Council. Serves as staff representative to the Transportation Advisory Board. Provides staff support to other City advisory boards and task forces and homeowners’ associations and neighborhood groups as needed.  Represents the City of Naperville on committees and at meetings with other municipalities, counties, regional agencies, and the state. Prepares, administers, and monitors applicable portions of the department’s operating, capital, and special funds budgets. Prepares detailed management and operational reports on team activities, as needed. Manages own projects as well as oversees projects for the assigned team. Qualifications Required Credentials and Experience: Bachelor’s degree in Civil Engineering, Planning, Public Administration, or a related field Five or more years of progressively responsible transportation engineering, transportation planning and/or municipal parking experience A valid State of Illinois Class D Driver’s License   Preference may be given to candidates that possess a Professional Engineer license (State of Illinois), American Institute of Certified Planners (AICP) certification, or Professional Traffic Operations Engineer (PTOE) certification. Additional Information The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.   Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.   THE CITY OF NAPERVILLE IS AN E. O. E.   CLICK HERE   (Download PDF reader)  for the City of Naperville’s EEOP Utilization Report   The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

The Lead Equipment Technician is responsible for the scheduling and monitoring the repairs for City vehicles.  The Lead Equipment Tech makes major mechanical and electrical repairs to automotive, diesel and other power-driven equipment and monitors daily work of assigned personnel. Assists in planning and analyzing the purchase of new vehicles and equipment and ensuring a safe working environment. Duties Maintains a supportive working environment and provides excellent customer service to both internal and external customers, promoting the City’s core values of People, Respect, Trust, Pride. Plans and directs a comprehensive planned maintenance program. Inspects, diagnoses and locates mechanical and electronic malfunctions in city vehicles and heavy equipment with gasoline and diesel engines including hydraulic systems, computerized equipment, and pumping equipment and makes/advises appropriate repairs. Schedules, assigns and monitors vehicle repairs by other assigned technicians and outside contracted services and ensures work is completed on schedule. Maintains accurate work, time and material records. Maintains shop cleanliness to ensure safe working environment. Assesses shop needs, provides budget information for, and coordinates the purchase of items including tools and equipment. Evaluates progress of repairs and ensures work is completed on schedule.   Communicates with various departments on vehicle/equipment repair status. Performs cutting, welding and fabricating work as required for maintenance and modifications to equipment. Diagnoses and repairs electronic and electrical components as required. Provides technical information for bid and vehicle specifications. Maintains monthly underground storage tank reports regarding environmental issues for fuel storage and leak detection monitoring and communications. Possess a thorough knowledge of operating principles and repair procedures for gasoline and diesel engines, hydraulic, hydrostatic, pneumatic, HVAC, drive trains, computer command controls, braking systems, occupational hazards, and safety precautions. Prepares accident reports as required. May coordinate sublet of repairs including bodywork, warranty and recall work, and vehicle setups and modifications. Supervise, develop, direct and evaluate the work performance of employees. Performs all other related duties as assigned. Qualifications Required: High school diploma or equivalent, plus additional technical training.  Five to seven years of experience in automotive mechanical repairs.   Minimum of Level I and Level II Fire Apparatus and Ambulance Technician certified via EVT Certification Commission State of Illinois Driver's License. Preferred: Associate degree in Automotive Services or Diesel Technology. Level III Fire Apparatus and Ambulance Technician certified via EVT Certification Commission Additional Information The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.   Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.   THE CITY OF NAPERVILLE IS AN E. O. E.   CLICK HERE   (Download PDF reader)  for the City of Naperville’s EEOP Utilization Report   The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

Job Description Come join the City of Naperville’s Fleet Division, ranked among NAFA’s 100 Best Fleets for 11 consecutive years!   This team is looking for an experienced   Equipment Technician, with ASE certifications, to perform skilled repair, service, and maintenance on a wide variety of the City’s fleet, off-road equipment and heavy-duty trucks, including utility line trucks, fire apparatus and ambulances. Duties Maintains a supportive working environment and provides excellent customer service to both internal and external customers, promoting the City’s core values of People, Respect, Trust, Pride. Inspects, diagnoses and repairs mechanical problems and heavy equipment with gasoline and diesel engines including hydraulic systems, computerized equipment, and pumping equipment in the shop and in the field. Performs scheduled preventative maintenance to keep down time at a minimum. Maintains current and accurate work, time, and materials records of repairs and maintenance using the City’s computerized fleet maintenance management system. Maintains all heavy-duty truck and off road equipment and makes necessary repairs. Participates in training and remains current on the latest technology and repair procedures. Performs welding and fabrication on body and frame parts as well as custom built accessories and equipment. Cleans work area and follows safety rules and regulations. Performs all other related duties as assigned Qualifications Required : High school diploma or equivalent plus additional technical training required.   Three to five years of experience in a related field. A minimum of two ASE Certifications  Must possess a complete set of automotive tools including mobile storage for those tools. Commercial Driver’s License (CDL):   Class B; Ability to obtain Class A. (Equivalent combinations of education and experience may be substituted.) Additional Information The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package. Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.   THE CITY OF NAPERVILLE IS AN E. O. E.   CLICK HERE   (Download PDF reader)  for the City of Naperville’s EEOP Utilization Report   The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

Job Description The City of Naperville’s Transportation, Engineering and Development Business Group (TED) seeks a Chief Building Official to provide leadership and supervision to the Building team.  This position reports to the Director of Transportation, Engineering and Development and directly supervises five staff members (two supervisors), and indirectly supervises approximately twenty employees. Duties Overseeing the timely review and issuance of all building permits, including new construction, commercial renovations, tenant buildouts, and simple occupancies.  Ensuring adherence to all permit review deadlines.    Attending Tenant Build-Out, Pre-Construction, Pre-Submittal, and Permit Review meetings to ensure that adequate plan review and code information is being provided to the external customer and to troubleshoot plan review issues.  Serving as the Chief Building Official, issuing interpretations and findings on code requirements to internal permit staff and the external customer, as necessary.   Overseeing the occupancy permit process, including issuance of temporary occupancy permits, as needed, and the timely completion of final occupancy permits.   Updating building permit applications, forms, and codes, as necessary, to reflect current requirements.     Maintaining an in-depth knowledge of the functionality of the software platform(s) used for permit management, assisting in upgrades, and ensuring proper use of all software and technology by team members.    Securing and managing 3rd party reviewers, as necessary to provide plan review and/or inspection coverage for all commercial permit types. Directly supervising and working closely with the Operations Manager – Residential Plan Review and Permitting to ensure a seamless overall building permit, inspection, and code enforcement operation.   Directly supervising team members responsible for Commercial Plan Review and Inspections. Conducting residential and commercial plan reviews, as needed.   Providing innovative leadership and supervision to departmental employees, including other supervisors.   Working collaboratively with all teams within the Building Department and the Transportation, Engineering and Development Business Group to achieve common goals and provide transparent customer service. Providing excellent customer-focused, results-oriented services.  Resolve problems and issues arising from department processes and respond to public concerns and inquiries. Evaluating employee performance and resolving personnel matters. Ensuring employees are properly trained and all required certificates have been obtained.   Periodically attending field meetings and conducting field inspections and observations to support teams’ functions. Preparing detailed management and operational reports on teams’ activities. Serving as the staff liaison to the Building Review Board.  Qualifications Required Credentials and Experience: Bachelor’s degree in Engineering, Architecture, or a related field Professional licensure in the State of Illinois in Engineering, Architecture, or a related field Minimum of ten years’ experience in related building and construction fields   Preferred Credentials and Experience: ICC Certified Building Officer designation ICC certifications of Residential Plans Examiner, Building Plans Examiner, & Mechanical Plans Examiner Valid Sta te of Illinois Class D Drivers’ License Additional Information The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.   Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.   THE CITY OF NAPERVILLE IS AN E. O. E.   CLICK HERE   (Download PDF reader)  for the City of Naperville’s EEOP Utilization Report   The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

Job Description The City of Naperville’s Water Utility is currently seeking a Wastewater Operations Field Supervisor to supervise the operation of an advanced wastewater treatment plant as directed by the section supervisor and division manager.  The Field Supervisor also orders goods and services. Duties Supervises work performed by wastewater operators and summer employees as directed by section supervisor and/or division manager. Coordinates biosolids processing and disposal activities to assure cost efficiency and compliance with applicable regulations. Assists with direction and monitoring of the activities of contractors performing services such as painting, biosolids removal, road repair, excavation, earthwork, etc. Assists with operator training and safety programs. Monitors the performance of wastewater operators and temporary employees to ensure compliance with work rules and procedures and productivity standards.  Advises employees and section supervisor of performance achievements or deficiencies. Obtains competitive prices and orders goods and services used by the operations section. Prepares and updates overtime records, staffing schedules, operational data, and other routine and special reports. Performs all other related duties as assigned. Qualifications .Required A high school diploma or equivalent plus additional specialized training in wastewater. A minimum of one to three years of experience in wastewater. IEPA Class 2 Wastewater Operator Certification or the ability to attain such Class 2 Certification within two years. A valid State of Illinois Class D driver’s license.  Must obtain a valid State of Illinois Class C (non-CDL) driver’s license within six months of hire.   Preferred An Associate’s or Bachelor’s Degree in chemistry, biology, environmental science, or a related field and one to two years of previous supervisory experience   Additional Information The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package. Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application. THE CITY OF NAPERVILLE IS AN E. O. E. CLICK HERE for the City of Naperville’s EEOP Utilization Report The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.