Cummins Behavioral Health Systems, Inc. has a full time, Hybrid/Remote position available as a Centralized Access Representative in Avon, Indiana.
Job Summary:
Under the general supervision of the Centralized Access Team Leader. Looking for a positive, empathic, and professional individual. The Centralized Access Representative performs essential functions pertaining to the admission process including inquiry, virtual access, and scheduling.
Essential Functions and job duties:
1. Answer incoming calls for new consumers.
2. Completion of the inquiry documentation.
3. Schedule new appointments and scheduling follow-up/cancelation/reschedules appointments.
4. Verify insurance to determine eligibility, deductible and co-payment amounts and obtain initial authorization and enter coverage plans.
5. Direct and assist new consumers to patient portal or Cummins website to complete registration and clinical paperwork which includes completing the following:
Send email including Guide on How to Access Portal/Cummins Website and Instructions on Downloading Google and confirm receipt of email before getting off the phone.
Review needed forms to be completed prior to intake.
Explain the intake process and hours of open access.
6. Review, and verify, that all intake paperwork is complete and/or scanned into electronic health record and update electronic health record as needed and complete the registration process.
7. This position will be hybrid/remote after 3 months.
Additional Responsibilities: May be assigned other responsibilities as designated by supervisor.
Education and/or Experience:
High School graduate or equivalent preferred.
Minimum of two (2) years of work experience in medical or behavioral health office and or 2 years customer service.
Bilingual preferred but not required.
Qualification Requirements:
Knowledge of medical terminology preferred
Strong computer skills, including experience with Internet and Internet usage, Excel, Word, email, and web-based applications.
Demonstrates an ability to use good judgment for maintaining confidentiality.
Regular and predictable attendance and punctuality.
Knowledge, Skills & Abilities:
Ability to establish rapport quickly.
Ability to communicate and demonstrate problem-solving skills.
Ability to collect information from consumers and family members to determine nature and extent of consumer needs.
Ability to maintain ethical behavior in relationships with consumers.
Ability to provide courteous customer service to consumers and other staff members.
Ability to multi-task, have attention to detail, strong organization skills, and a team player.
Ability to work well under pressure in a fast-paced environment
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/229898-47726.html
Feb 26, 2024
Full time
Cummins Behavioral Health Systems, Inc. has a full time, Hybrid/Remote position available as a Centralized Access Representative in Avon, Indiana.
Job Summary:
Under the general supervision of the Centralized Access Team Leader. Looking for a positive, empathic, and professional individual. The Centralized Access Representative performs essential functions pertaining to the admission process including inquiry, virtual access, and scheduling.
Essential Functions and job duties:
1. Answer incoming calls for new consumers.
2. Completion of the inquiry documentation.
3. Schedule new appointments and scheduling follow-up/cancelation/reschedules appointments.
4. Verify insurance to determine eligibility, deductible and co-payment amounts and obtain initial authorization and enter coverage plans.
5. Direct and assist new consumers to patient portal or Cummins website to complete registration and clinical paperwork which includes completing the following:
Send email including Guide on How to Access Portal/Cummins Website and Instructions on Downloading Google and confirm receipt of email before getting off the phone.
Review needed forms to be completed prior to intake.
Explain the intake process and hours of open access.
6. Review, and verify, that all intake paperwork is complete and/or scanned into electronic health record and update electronic health record as needed and complete the registration process.
7. This position will be hybrid/remote after 3 months.
Additional Responsibilities: May be assigned other responsibilities as designated by supervisor.
Education and/or Experience:
High School graduate or equivalent preferred.
Minimum of two (2) years of work experience in medical or behavioral health office and or 2 years customer service.
Bilingual preferred but not required.
Qualification Requirements:
Knowledge of medical terminology preferred
Strong computer skills, including experience with Internet and Internet usage, Excel, Word, email, and web-based applications.
Demonstrates an ability to use good judgment for maintaining confidentiality.
Regular and predictable attendance and punctuality.
Knowledge, Skills & Abilities:
Ability to establish rapport quickly.
Ability to communicate and demonstrate problem-solving skills.
Ability to collect information from consumers and family members to determine nature and extent of consumer needs.
Ability to maintain ethical behavior in relationships with consumers.
Ability to provide courteous customer service to consumers and other staff members.
Ability to multi-task, have attention to detail, strong organization skills, and a team player.
Ability to work well under pressure in a fast-paced environment
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/229898-47726.html
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW Plans, administers, and evaluates the nutrition and health education components of the ARC WIC Program. Develops, field tests, and selects nutrition/ health education materials. Provides for quality control in education and direct service. Responsible for the maintenance of required records/statistics and the preparation and submission of reports. Implements, monitors, and evaluates special projects as requested by the Manager of Nutrition Education. Represents the Red Cross and promotes services and programs to the communities within the Chapter’s jurisdiction. WHERE YOUR CAREER IS A FORCE GOOD Responsible for the planning, implementation, and evaluation of nutrition and health education components of the ARC WIC Program. Monitors nutrition education activities to ensure that nutrition education is offered to all WIC participants in compliance with the nutrition education requirements listed in the WIC Program Manual. Provides local agency staff with a variety of nutrition education resources to assist them in the implementation of the agency Nutrition Services Plan. Recommends educational methods, materials, and demonstration equipment needed to provide quality nutrition education. Trains local agency WIC professional and paraprofessional staff on nutrition and relevant public health topics and health education techniques. Assists Breastfeeding Manager with breastfeeding promotion and support training. Conducts participant surveys to determine participants’ opinions of nutrition education and breastfeeding promotion and support activities. Contributes to the development of Red Cross WIC goals, objectives, and nutrition services plan and assists in their implementation and on-going evaluation. Assists with local short and long range program planning, formulation and implementation of policies and procedures, data collection and analysis, and program monitoring and evaluation. Creates, implements, and monitors a class schedule of second nutrition education contacts. Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Represents ARC WIC in the community. Works in various positions to support co-workers and participants; will work in various positions to support office. Meets required breastfeeding competencies. Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC. Trained in Disaster Response in accordance with skill set Required Mandated Reporter Work Schedule and Location: Normal hours are 8 a.m. - 5 p.m. including some Saturdays and evenings; flexible schedule as approved by supervisor. Virtual or hybrid work location, depending on business need. May be asked to work at various Red Cross WIC locations in San Diego County or virtually. Pay Information: The salary range for this position is ( CA ): $66,560 - $66,616. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED Education: Bachelor’s degree, Registered Dietitian credentialed by the Commission on Dietetic Registration. Bilingual preferred. Experience: Minimum of 3 years of related experience or equivalent combination of education and related experience required. Experience in implementing and advancing social service programs, specifically WIC nutrition education preferred. Ability to interpret program trends, results, related data, and budget information to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals. Management Experience: One year of supervisory or lead experience required. Preferred 2 to 4 years supervisory experience. Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Develops project plans & budgets. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Bilingual preferred. Other: Maintain dietetic registration as per the Commission on Dietetic Registration. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Travel: May involve travel. A current, valid driver's license with good driving record is required. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW Plans, administers, and evaluates the nutrition and health education components of the ARC WIC Program. Develops, field tests, and selects nutrition/ health education materials. Provides for quality control in education and direct service. Responsible for the maintenance of required records/statistics and the preparation and submission of reports. Implements, monitors, and evaluates special projects as requested by the Manager of Nutrition Education. Represents the Red Cross and promotes services and programs to the communities within the Chapter’s jurisdiction. WHERE YOUR CAREER IS A FORCE GOOD Responsible for the planning, implementation, and evaluation of nutrition and health education components of the ARC WIC Program. Monitors nutrition education activities to ensure that nutrition education is offered to all WIC participants in compliance with the nutrition education requirements listed in the WIC Program Manual. Provides local agency staff with a variety of nutrition education resources to assist them in the implementation of the agency Nutrition Services Plan. Recommends educational methods, materials, and demonstration equipment needed to provide quality nutrition education. Trains local agency WIC professional and paraprofessional staff on nutrition and relevant public health topics and health education techniques. Assists Breastfeeding Manager with breastfeeding promotion and support training. Conducts participant surveys to determine participants’ opinions of nutrition education and breastfeeding promotion and support activities. Contributes to the development of Red Cross WIC goals, objectives, and nutrition services plan and assists in their implementation and on-going evaluation. Assists with local short and long range program planning, formulation and implementation of policies and procedures, data collection and analysis, and program monitoring and evaluation. Creates, implements, and monitors a class schedule of second nutrition education contacts. Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Represents ARC WIC in the community. Works in various positions to support co-workers and participants; will work in various positions to support office. Meets required breastfeeding competencies. Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC. Trained in Disaster Response in accordance with skill set Required Mandated Reporter Work Schedule and Location: Normal hours are 8 a.m. - 5 p.m. including some Saturdays and evenings; flexible schedule as approved by supervisor. Virtual or hybrid work location, depending on business need. May be asked to work at various Red Cross WIC locations in San Diego County or virtually. Pay Information: The salary range for this position is ( CA ): $66,560 - $66,616. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED Education: Bachelor’s degree, Registered Dietitian credentialed by the Commission on Dietetic Registration. Bilingual preferred. Experience: Minimum of 3 years of related experience or equivalent combination of education and related experience required. Experience in implementing and advancing social service programs, specifically WIC nutrition education preferred. Ability to interpret program trends, results, related data, and budget information to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals. Management Experience: One year of supervisory or lead experience required. Preferred 2 to 4 years supervisory experience. Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Develops project plans & budgets. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Bilingual preferred. Other: Maintain dietetic registration as per the Commission on Dietetic Registration. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Travel: May involve travel. A current, valid driver's license with good driving record is required. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Cummins Behavioral Health Systems, Inc
Avon, IN, USA 46123
Cummins Behavioral Health Systems, Inc. has a full time, hybrid/remote position available as a Centralized Access Representative in Avon, Indiana.
Job Summary:
Under the general supervision of the Centralized Access Team Leader. Looking for a positive, empathic, and professional individual. The Centralized Access Representative performs essential functions pertaining to admission process including inquiry, virtual access, and scheduling.
Essential Functions and job duties:
Answer incoming calls for new consumers.
Completion of the inquiry documentation.
Schedule new appointments and scheduling follow-up/cancelation/reschedules appointments.
Verify insurance to determine eligibility, deductible and co-payment amounts and obtain initial authorization and enter coverage plans.
Direct and assist new consumers to patient portal or Cummins website to complete registration and clinical paperwork which includes completing the following:
Send email including Guide on How to Access Portal/Cummins Website and Instructions on Downloading Google and confirm receipt of email before getting off the phone.
Review needed forms to be completed prior to intake.
Explain the intake process and hours of open access.
Review, and verify, that all intake paperwork is complete and/or scanned into electronic health record and update electronic health record as needed and complete the registration process.
This position will be hybrid/remote after 3 months.
Additional Responsibilities: May be assigned other responsibilities as designated by supervisor.
Education and/or Experience:
High School graduate or equivalent preferred.
Minimum of two (2) years of work experience in medical or behavioral health office and or 2 years customer service.
Bilingual preferred but not required.
Qualification Requirements:
You are required to have received at least one COVID-19 vaccine prior to your first day of employment.
Knowledge of medical terminology preferred
Strong computer skills, including experience with Internet and Internet usage, Excel, Word, email, and web-based applications.
Demonstrates an ability to use good judgment for maintaining confidentiality.
Regular and predictable attendance and punctuality.
Knowledge, Skills & Abilities:
Ability to establish rapport quickly.
Ability to communicate and demonstrate problem-solving skills.
Ability to collect information from consumer and family members to determine nature and extent of consumer needs.
Ability to maintain ethical behavior in relationship with consumer.
Ability to provide courteous customer service to consumers and other staff members.
Ability to multi-task, have attention to detail, strong organization skills, and a team player.
Ability to work well under pressure in a fast-paced environment
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
Benefits Include:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive insurance package
Clinical support from leaders in field
Matching contributions to your 401K program
Learn about the many rewards of a career with Cummins. Apply today at: www.cumminsbhs.org
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226854-47726.html
Jul 26, 2023
Full time
Cummins Behavioral Health Systems, Inc. has a full time, hybrid/remote position available as a Centralized Access Representative in Avon, Indiana.
Job Summary:
Under the general supervision of the Centralized Access Team Leader. Looking for a positive, empathic, and professional individual. The Centralized Access Representative performs essential functions pertaining to admission process including inquiry, virtual access, and scheduling.
Essential Functions and job duties:
Answer incoming calls for new consumers.
Completion of the inquiry documentation.
Schedule new appointments and scheduling follow-up/cancelation/reschedules appointments.
Verify insurance to determine eligibility, deductible and co-payment amounts and obtain initial authorization and enter coverage plans.
Direct and assist new consumers to patient portal or Cummins website to complete registration and clinical paperwork which includes completing the following:
Send email including Guide on How to Access Portal/Cummins Website and Instructions on Downloading Google and confirm receipt of email before getting off the phone.
Review needed forms to be completed prior to intake.
Explain the intake process and hours of open access.
Review, and verify, that all intake paperwork is complete and/or scanned into electronic health record and update electronic health record as needed and complete the registration process.
This position will be hybrid/remote after 3 months.
Additional Responsibilities: May be assigned other responsibilities as designated by supervisor.
Education and/or Experience:
High School graduate or equivalent preferred.
Minimum of two (2) years of work experience in medical or behavioral health office and or 2 years customer service.
Bilingual preferred but not required.
Qualification Requirements:
You are required to have received at least one COVID-19 vaccine prior to your first day of employment.
Knowledge of medical terminology preferred
Strong computer skills, including experience with Internet and Internet usage, Excel, Word, email, and web-based applications.
Demonstrates an ability to use good judgment for maintaining confidentiality.
Regular and predictable attendance and punctuality.
Knowledge, Skills & Abilities:
Ability to establish rapport quickly.
Ability to communicate and demonstrate problem-solving skills.
Ability to collect information from consumer and family members to determine nature and extent of consumer needs.
Ability to maintain ethical behavior in relationship with consumer.
Ability to provide courteous customer service to consumers and other staff members.
Ability to multi-task, have attention to detail, strong organization skills, and a team player.
Ability to work well under pressure in a fast-paced environment
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
Benefits Include:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive insurance package
Clinical support from leaders in field
Matching contributions to your 401K program
Learn about the many rewards of a career with Cummins. Apply today at: www.cumminsbhs.org
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226854-47726.html
The Care Coordination Specialist is responsible for determining eligibility of clients with short term needs for Ryan White services every 6 months, at the AIDS Foundation of Chicago as well as at subcontractor agencies based in Cook County as well as the Collar Counties. The first and highest priority of the specialist is to ensure that persons living with HIV/AIDS are linked to appropriate care and provided services and referrals to stay engaged in care in order to optimize their health and well-being. The Care Coordination Specialist will manage a case load of clients and will be responsible to document all interactions in a client database.
The salary range for this position is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assessments & Client Engagement
• Conduct face-to-face and over the phone assessment and reassessments every six months to assess client needs
• Complete assessments with clients to identify client’s needs
• Ensure that all clients referred to services are eligible prior to the date of service
Client Service Coordination
• Refer clients to appropriate services highlighted in assessments
• Refer clients to more intensive case management services if needed
• Refer clients to other core and supportive services if determined to be necessary
• Complete emergency housing applications for eligible clients
• Complete Medication Assistance Program (MAP) applications
• Provide insurance benefits navigation as needed
• Travel to meet clients at home, clinical, or community based setting as needed
• Provide technical assistance to case managers in regards to the client database
• Compile a list of new agencies that serve persons living with HIV/AIDS and conduct outreach
• Distribute food vouchers and transportation cards according to eligibility and nee
Client Data Tracking and Administrative Support
• Document encounters using designated client database
• Document need for Emergency Financial Assistance and Medical Transportation
• Identify community meeting spaces to have client meetings that are conducive to maintaining confidentiality
• Collaborate with subcontractor agencies to schedule on-site assessments/re-assessments
• Schedule client appointments both at AFC and subcontractor agencies to complete eligibility assessments
• Perform record-keeping and clerical functions (e.g., scheduling, copying, faxing, data inputting, transmitting, telephoning, taking messages, responding to written and verbal inquires, etc.) for the purpose of supporting the needs of the client
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Complete at least 12 designated on-going trainings annually
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Associate’s degree in a human services field OR at least one year of experience in Social Services, Health Care or related field
• Basic knowledge of HIV/AIDS prevention and treatment
Preferred Qualifications
• Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work)
• Bilingual, Spanish-English
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
• Basic knowledge of HIV infection and related chronic diseases
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability to provide efficient, quality service to both internal and external customers
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
• The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Jun 29, 2023
Full time
The Care Coordination Specialist is responsible for determining eligibility of clients with short term needs for Ryan White services every 6 months, at the AIDS Foundation of Chicago as well as at subcontractor agencies based in Cook County as well as the Collar Counties. The first and highest priority of the specialist is to ensure that persons living with HIV/AIDS are linked to appropriate care and provided services and referrals to stay engaged in care in order to optimize their health and well-being. The Care Coordination Specialist will manage a case load of clients and will be responsible to document all interactions in a client database.
The salary range for this position is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assessments & Client Engagement
• Conduct face-to-face and over the phone assessment and reassessments every six months to assess client needs
• Complete assessments with clients to identify client’s needs
• Ensure that all clients referred to services are eligible prior to the date of service
Client Service Coordination
• Refer clients to appropriate services highlighted in assessments
• Refer clients to more intensive case management services if needed
• Refer clients to other core and supportive services if determined to be necessary
• Complete emergency housing applications for eligible clients
• Complete Medication Assistance Program (MAP) applications
• Provide insurance benefits navigation as needed
• Travel to meet clients at home, clinical, or community based setting as needed
• Provide technical assistance to case managers in regards to the client database
• Compile a list of new agencies that serve persons living with HIV/AIDS and conduct outreach
• Distribute food vouchers and transportation cards according to eligibility and nee
Client Data Tracking and Administrative Support
• Document encounters using designated client database
• Document need for Emergency Financial Assistance and Medical Transportation
• Identify community meeting spaces to have client meetings that are conducive to maintaining confidentiality
• Collaborate with subcontractor agencies to schedule on-site assessments/re-assessments
• Schedule client appointments both at AFC and subcontractor agencies to complete eligibility assessments
• Perform record-keeping and clerical functions (e.g., scheduling, copying, faxing, data inputting, transmitting, telephoning, taking messages, responding to written and verbal inquires, etc.) for the purpose of supporting the needs of the client
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Complete at least 12 designated on-going trainings annually
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Associate’s degree in a human services field OR at least one year of experience in Social Services, Health Care or related field
• Basic knowledge of HIV/AIDS prevention and treatment
Preferred Qualifications
• Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work)
• Bilingual, Spanish-English
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
• Basic knowledge of HIV infection and related chronic diseases
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability to provide efficient, quality service to both internal and external customers
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
• The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
The STEP Housing Technician (SHT) supports assigned households to achieve and maintain housing stability. The SHT provides support throughout the leasing process, which includes unit identification, lease negotiations, execution, and annual renewals. In addition, the SHT completes annual Eligibility Assessments to support the continuation of services and provides referrals to other supportive services throughout the year as needed.
The Supported Tenant Empowerment Program (STEP) is designed to work with clients living with chronic health conditions who have experienced homelessness to achieve housing stability and self-sufficiency. To achieve this, the SHT will collaborate with other supportive housing programs at AFC to ensure clients are enrolled in the supportive housing program that best meets their needs for support. In addition, this position will be expected to maintain regular notes and update client records in multiple databases. The STH reports directly to the Housing Program Manager and collaborates with Housing Stabilization Team to develop resources and strategies to address client needs better.
The salary range for this role is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Services
• Connects with newly assigned clients to introduce themselves and schedule a formal meeting to assess housing needs and develop a housing workplan
• Develops quarterly work plans to connect with clients and landlords before the expiration of established leases
• Continuously assesses client needs and works with the Housing Stabilization Team to provide a seamless, effective service plan and make appropriate referrals to other departments and service providers when necessary
• Maintain accurate records of client engagement efforts, referrals, and client advocacy
• In collaboration with clients and landlords, submits requests for Emergency Financial Assistance as needed
• Completes leasing packets, service assessments, financial re-certifications, and other programmatic and billing documentation
• Utilizes housing service guide to assist in making referrals and helping PLWHA in need of individualized housing assistance
• Advocates for clients with higher service needs to secure placement in a supportive housing program that can better support client needs
Data Entry and Quality Assurance
• Collect and enter all programmatic paperwork and other required data elements into appropriate database
• Adhere to date entry timelines as outlined by Programmatic and Funder Guidelines
• Participate in financial and programmatic reconciliation meetings
• Utilize and interpret CaseWorthy and Tableau reports to ensure quality of data entered
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Highschool Diploma or 1 or more years of Human Services experience
OR
1 or more years of Customer Service experience OR 1 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
Preferred Qualifications
Bachelor’s Degree or 2 or more years of Human Services experience
OR
2 or more years of Customer Service experience OR 2 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
KNOWLEDGE, SKILLS, AND ABILITIES
• Exceptional time management skills
• Client-Level Database
• Strong attention to detail and written Communication
• Cross-Departmental Communication
• Ability to present to large groups, and a comfort level with presentations generally
• Ability to work with diverse populations
• Bilingual - Spanish (Preferred)
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• Valid Driver’s License (Preferred)
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
The STEP Housing Technician (SHT) supports assigned households to achieve and maintain housing stability. The SHT provides support throughout the leasing process, which includes unit identification, lease negotiations, execution, and annual renewals. In addition, the SHT completes annual Eligibility Assessments to support the continuation of services and provides referrals to other supportive services throughout the year as needed.
The Supported Tenant Empowerment Program (STEP) is designed to work with clients living with chronic health conditions who have experienced homelessness to achieve housing stability and self-sufficiency. To achieve this, the SHT will collaborate with other supportive housing programs at AFC to ensure clients are enrolled in the supportive housing program that best meets their needs for support. In addition, this position will be expected to maintain regular notes and update client records in multiple databases. The STH reports directly to the Housing Program Manager and collaborates with Housing Stabilization Team to develop resources and strategies to address client needs better.
The salary range for this role is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Services
• Connects with newly assigned clients to introduce themselves and schedule a formal meeting to assess housing needs and develop a housing workplan
• Develops quarterly work plans to connect with clients and landlords before the expiration of established leases
• Continuously assesses client needs and works with the Housing Stabilization Team to provide a seamless, effective service plan and make appropriate referrals to other departments and service providers when necessary
• Maintain accurate records of client engagement efforts, referrals, and client advocacy
• In collaboration with clients and landlords, submits requests for Emergency Financial Assistance as needed
• Completes leasing packets, service assessments, financial re-certifications, and other programmatic and billing documentation
• Utilizes housing service guide to assist in making referrals and helping PLWHA in need of individualized housing assistance
• Advocates for clients with higher service needs to secure placement in a supportive housing program that can better support client needs
Data Entry and Quality Assurance
• Collect and enter all programmatic paperwork and other required data elements into appropriate database
• Adhere to date entry timelines as outlined by Programmatic and Funder Guidelines
• Participate in financial and programmatic reconciliation meetings
• Utilize and interpret CaseWorthy and Tableau reports to ensure quality of data entered
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Highschool Diploma or 1 or more years of Human Services experience
OR
1 or more years of Customer Service experience OR 1 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
Preferred Qualifications
Bachelor’s Degree or 2 or more years of Human Services experience
OR
2 or more years of Customer Service experience OR 2 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
KNOWLEDGE, SKILLS, AND ABILITIES
• Exceptional time management skills
• Client-Level Database
• Strong attention to detail and written Communication
• Cross-Departmental Communication
• Ability to present to large groups, and a comfort level with presentations generally
• Ability to work with diverse populations
• Bilingual - Spanish (Preferred)
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• Valid Driver’s License (Preferred)
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
Mar 07, 2023
Full time
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Sep 22, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
The Reentry Discharge Case Manager will provide a range of client-centered, confidential services that link recently released clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable.
The Reentry Discharge Manager will provide direct services including navigation, referral, and treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments.
The Reentry Discharge Case Manager will screen and enroll eligible clients in the Women Evolving Program, Corrections Case Management and Medical case management programs, start ADAP and assist with ensuring the client reenters society.
The Reentry Discharge Case Manager will be expected to work from Cook County Jail at least 2 (two) times per week.
The salary range for this role is $49.000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide Navigation Services to individuals from Jail and Prison
Refer clients from Cook County Jail to Corrections Case Management
Engage in discussion with clients prior to release
Assist and participate in ongoing discussion and educational sessions on:
¾ HIV, Viral Life Cycle and Understanding ART
¾ Communicating with Provider, Adherence & Managing Side Effects
¾ Review understanding of basic lab tests: CD4 & Viral Load
¾ Stigma & Disclosure
¾ HIV and Substance Use
¾ HIV and Mental Health
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Collaborate with participants and Employment Specialist in developing and taking steps to achieve their personal and professional goals. This includes assistance with addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, (behavioral) health and physical and mental impairments. This could also include enrolling in benefits, opening bank accounts, obtaining phones and state IDs, finding transportation, and assisting participants in navigating through systems of health care and social service providers.
Develop and maintain referral relationships for a range of support services
With an authorized release of information, contact family members or other social supports of participants to discuss their reentry goals and how to support loved one upon release
In collaboration with Employment Specialist, develop comprehensive services and resources to assist participants with their career and academic planning towards goals
Client Service
Provide care services linkage and re-engagement support to clients recently released from jail and prison. Recently released is defined as the last 24 months
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Provide Appointment reminders, arrange transportation
Refer clients to appropriate services highlighted in the care plan
Refer clients to appropriate social supports to support positive reentry into society
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Partner Relations
Maintain an awareness of and cultivate relationships with local providers of services including food, housing, mental health and substance abuse treatment, and health
Be familiar with state and local government agencies and their systems and processes for providing state identification, driver’s licenses, SNAP and Medicaid enrollment, birth certificates, etc.
Track resource and referral placements in a data collection system
Comply with all IDOC requirements, policies, rules and regulations during performance of services for the Program and at all times while in IDOC facilities
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
2 to 3 years of experience with ability to pass background check to gain justice system clearance
Preferred Qualifications
Associate degree in any human services field with at least 4 years of case management experience OR
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
Bilingual (Spanish speaking, reading, writing)
Reliable transportation
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A driver’s license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Sep 22, 2022
Full time
The Reentry Discharge Case Manager will provide a range of client-centered, confidential services that link recently released clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable.
The Reentry Discharge Manager will provide direct services including navigation, referral, and treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments.
The Reentry Discharge Case Manager will screen and enroll eligible clients in the Women Evolving Program, Corrections Case Management and Medical case management programs, start ADAP and assist with ensuring the client reenters society.
The Reentry Discharge Case Manager will be expected to work from Cook County Jail at least 2 (two) times per week.
The salary range for this role is $49.000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide Navigation Services to individuals from Jail and Prison
Refer clients from Cook County Jail to Corrections Case Management
Engage in discussion with clients prior to release
Assist and participate in ongoing discussion and educational sessions on:
¾ HIV, Viral Life Cycle and Understanding ART
¾ Communicating with Provider, Adherence & Managing Side Effects
¾ Review understanding of basic lab tests: CD4 & Viral Load
¾ Stigma & Disclosure
¾ HIV and Substance Use
¾ HIV and Mental Health
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Collaborate with participants and Employment Specialist in developing and taking steps to achieve their personal and professional goals. This includes assistance with addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, (behavioral) health and physical and mental impairments. This could also include enrolling in benefits, opening bank accounts, obtaining phones and state IDs, finding transportation, and assisting participants in navigating through systems of health care and social service providers.
Develop and maintain referral relationships for a range of support services
With an authorized release of information, contact family members or other social supports of participants to discuss their reentry goals and how to support loved one upon release
In collaboration with Employment Specialist, develop comprehensive services and resources to assist participants with their career and academic planning towards goals
Client Service
Provide care services linkage and re-engagement support to clients recently released from jail and prison. Recently released is defined as the last 24 months
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Provide Appointment reminders, arrange transportation
Refer clients to appropriate services highlighted in the care plan
Refer clients to appropriate social supports to support positive reentry into society
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Partner Relations
Maintain an awareness of and cultivate relationships with local providers of services including food, housing, mental health and substance abuse treatment, and health
Be familiar with state and local government agencies and their systems and processes for providing state identification, driver’s licenses, SNAP and Medicaid enrollment, birth certificates, etc.
Track resource and referral placements in a data collection system
Comply with all IDOC requirements, policies, rules and regulations during performance of services for the Program and at all times while in IDOC facilities
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
2 to 3 years of experience with ability to pass background check to gain justice system clearance
Preferred Qualifications
Associate degree in any human services field with at least 4 years of case management experience OR
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
Bilingual (Spanish speaking, reading, writing)
Reliable transportation
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A driver’s license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The Medical Case Manager will provide a range of client-centered, confidential services that link clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable. The Medical Case Manager will provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The Medical Case Manager will screen and enroll eligible clients in the 340B program.
The salary range for this position is $41,000 to $49,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Client Service
Provide care services linkage and re-engagement support to clients, including older adults.
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Refer clients to appropriate services highlighted in the care plan
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Associate degree in any human services field with at least 4 years of case management experience
Bilingual and able to read, write and speak Spanish proficiently
Preferred Qualifications
Bachelor’s degree in any human services field
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A drivers license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Sep 21, 2022
Full time
The Medical Case Manager will provide a range of client-centered, confidential services that link clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable. The Medical Case Manager will provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The Medical Case Manager will screen and enroll eligible clients in the 340B program.
The salary range for this position is $41,000 to $49,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Client Service
Provide care services linkage and re-engagement support to clients, including older adults.
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Refer clients to appropriate services highlighted in the care plan
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Associate degree in any human services field with at least 4 years of case management experience
Bilingual and able to read, write and speak Spanish proficiently
Preferred Qualifications
Bachelor’s degree in any human services field
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A drivers license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The Receptionist will answer AFC’s general phone line and direct callers to the appropriate department or staff person and provide clerical and administrative support. This position will be the first point of contact between callers and visitors to the AIDS Foundation Chicago (AFC) and will provide general supportive services to AFC staff and visitors. This salary for this role is $40,000 annually. Additional pay may be offered for Spanish fluency. This position is required to be onsite 5 days a week, in our main office downtown. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Reception
Answer AFC’s general phone line and direct callers to the appropriate department or staff person while maintaining confidentiality
Assist and direct visitors to AFC’s offices
Act as liaison between AFC staff and building security regarding visitor and guest access
Coordinate and complete visitor wellness checks
Clerical and Administrative Assistance
Perform clerical duties, including but not limited to word processing, spreadsheets, databases, and oversight coordination and processing of incoming mail and deliveries
Maintain office supplies, including but not limited to receiving and stocking general office supplies, maintaining printer and copier supplies, and meeting room supplies
Facilities Coordination
Maintain hospitality station and café’ space
Coordinate meeting room oversight and set-up including but not limited to beverages and seating layouts
Maintain and care for office plants and café’ plant wall
Perform other daily responsibilities related to operating a functioning office environment including onsite COVID facilities preventions and procedures
Other
Attend and assist with agency-wide events and activities as directed
Assist with other AFC activities as requested
Perform other duties as assigned.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
High School Diploma or GED
1 or more years reception or administrative support experience
1 or more years’ experience using Microsoft Office functionality with an emphasis in Outlook
Bilingual in Spanish
This position requires to be onsite 5 days a week in our main office downtown
Preferred Qualifications
2 or more years reception or administrative support experience
2 or more years’ experience using intermediate Microsoft Office functionality (Excel, Word, Outlook, PowerPoint)
KNOWLEDGE, SKILLS, AND ABILITIES
Attention to Detail
Customer Service Orientated
Intermediate Microsoft Office
Time Management
English Language Proficiency
Interpersonal Skills
Multi-Tasking
Verbal Communication
Written Communication
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 35 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Sep 09, 2022
Full time
The Receptionist will answer AFC’s general phone line and direct callers to the appropriate department or staff person and provide clerical and administrative support. This position will be the first point of contact between callers and visitors to the AIDS Foundation Chicago (AFC) and will provide general supportive services to AFC staff and visitors. This salary for this role is $40,000 annually. Additional pay may be offered for Spanish fluency. This position is required to be onsite 5 days a week, in our main office downtown. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Reception
Answer AFC’s general phone line and direct callers to the appropriate department or staff person while maintaining confidentiality
Assist and direct visitors to AFC’s offices
Act as liaison between AFC staff and building security regarding visitor and guest access
Coordinate and complete visitor wellness checks
Clerical and Administrative Assistance
Perform clerical duties, including but not limited to word processing, spreadsheets, databases, and oversight coordination and processing of incoming mail and deliveries
Maintain office supplies, including but not limited to receiving and stocking general office supplies, maintaining printer and copier supplies, and meeting room supplies
Facilities Coordination
Maintain hospitality station and café’ space
Coordinate meeting room oversight and set-up including but not limited to beverages and seating layouts
Maintain and care for office plants and café’ plant wall
Perform other daily responsibilities related to operating a functioning office environment including onsite COVID facilities preventions and procedures
Other
Attend and assist with agency-wide events and activities as directed
Assist with other AFC activities as requested
Perform other duties as assigned.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
High School Diploma or GED
1 or more years reception or administrative support experience
1 or more years’ experience using Microsoft Office functionality with an emphasis in Outlook
Bilingual in Spanish
This position requires to be onsite 5 days a week in our main office downtown
Preferred Qualifications
2 or more years reception or administrative support experience
2 or more years’ experience using intermediate Microsoft Office functionality (Excel, Word, Outlook, PowerPoint)
KNOWLEDGE, SKILLS, AND ABILITIES
Attention to Detail
Customer Service Orientated
Intermediate Microsoft Office
Time Management
English Language Proficiency
Interpersonal Skills
Multi-Tasking
Verbal Communication
Written Communication
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 35 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Jun 28, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
This position will assist community clients/families living with HIV/AIDS to obtain/maintain housing stability. The Housing Navigator will conduct assessments of clients’ housing needs and will provide crisis prevention and intervention services to unstably housed and homeless clients and families. The Housing Navigator will provide housing information and linkages to services in order to prevent disruption in care. The individual in this role will interact with clients and work cooperatively as part of a multidisciplinary team. The Housing Navigator will work to form strong relationships with community landlords to increase resources to assist low-income clients and families to improve their access to HIV/AIDS treatment and other related supportive services. They will work with a harm reduction and client-centered approach. The salary range for this role is $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Client Service
Assess housing needs of community clients/families living with HIV/AIDS
Provide crisis prevention and intervention services to unstably housed and homeless community clients and families
Add appropriately assessed clients to the AFC HOPWA subsidy waitlist for permanent placement
Link community clients to other non-AFC mainstream housing resources
Link community clients to support services in order to prevent disruption in care
Meet with all client walk-ins needing immediate housing services
Advocate for clients with landlords and providers as needed
Develop strong relationships with private, for profit, and not-for-profit landlords in order to facilitate client placement
Assist with initial client placement in any AFC HOPWA subsidized program
Provide tenancy support such as tenant education and income maintenance options
Serve as a housing resource for HIV case managers throughout the Chicago Eligible Metropolitan Area (EMA)
Document all client and client-related services in client level databases
Assist with the coordination of the Housing Navigation Program
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Document referrals electronically and track agency responsiveness to referrals
Participate in administrative/programmatic review of subcontracted sites at least annually
Other
Attend and actively participate in required departmental, committee, and staff meetings
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years experience using a client-level database
1 or more years of HIV-specific service experience
Bilingual (Spanish-English)
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
May 31, 2022
Full time
This position will assist community clients/families living with HIV/AIDS to obtain/maintain housing stability. The Housing Navigator will conduct assessments of clients’ housing needs and will provide crisis prevention and intervention services to unstably housed and homeless clients and families. The Housing Navigator will provide housing information and linkages to services in order to prevent disruption in care. The individual in this role will interact with clients and work cooperatively as part of a multidisciplinary team. The Housing Navigator will work to form strong relationships with community landlords to increase resources to assist low-income clients and families to improve their access to HIV/AIDS treatment and other related supportive services. They will work with a harm reduction and client-centered approach. The salary range for this role is $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Client Service
Assess housing needs of community clients/families living with HIV/AIDS
Provide crisis prevention and intervention services to unstably housed and homeless community clients and families
Add appropriately assessed clients to the AFC HOPWA subsidy waitlist for permanent placement
Link community clients to other non-AFC mainstream housing resources
Link community clients to support services in order to prevent disruption in care
Meet with all client walk-ins needing immediate housing services
Advocate for clients with landlords and providers as needed
Develop strong relationships with private, for profit, and not-for-profit landlords in order to facilitate client placement
Assist with initial client placement in any AFC HOPWA subsidized program
Provide tenancy support such as tenant education and income maintenance options
Serve as a housing resource for HIV case managers throughout the Chicago Eligible Metropolitan Area (EMA)
Document all client and client-related services in client level databases
Assist with the coordination of the Housing Navigation Program
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Document referrals electronically and track agency responsiveness to referrals
Participate in administrative/programmatic review of subcontracted sites at least annually
Other
Attend and actively participate in required departmental, committee, and staff meetings
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years experience using a client-level database
1 or more years of HIV-specific service experience
Bilingual (Spanish-English)
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The Referral Specialist will work with the AIDS Foundation Chicago (AFC) Keep Empowering Young adults to Succeed (KEYS) and Housing Navigation programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position collaborates with internal and external partners to engage in resource identification, cross-system advocacy, and establish referral systems towards improving health, housing, and employment equity for diverse people living with HIV. This includes networking closely with the programs’ partner agencies that provide direct services for people living with HIV/AIDS and low-income individuals and families. The salary range for this role is $40,000 to $47,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Program Coordination
Establish referral systems to identify eligible clients for the KEYS housing program
Provide guidance and support to partner agency service providers and supervisors aligning with the programs policies and procedures
Engage, screen, and link clients to HIV Housing Case Managers (HHCMs)
Conduct initial and follow-up housing assessment for program clients using the Rapid Re-Housing (RRH) service assessment
Liaise with the HIV Resource Coordination Hub (RCH) to receive potential program clients and support the overall resource identification work
Update and maintain the housing resource directory
Answer phone calls from homeless people living with HIV/AIDS, who are seeking housing navigation services; conduct basic screening for clients to determine eligibility including demographic, psychosocial, and needs assessments; coordinate with other AFC staff who answer housing calls and conduct basic screening
Provide ongoing technical assistance to partner agency service providers in use of the AFC database (i.e., CaseWorthy).
Quality Assurance and Data Entry
Monitor client outcome dashboard review of services received and health status making programmatic adjustments as needed
Screen and assess clients for KEYS housing program
Review and approve eligibility data for new clients in the AFC database
Participate in annual site visits – review files for eligibility and compliance, produce write-ups, and recommendations
Conduct quarterly AFC database (i.e., CaseWorthy) review and meet with Data Services monthly to discuss data quality management issues, opportunities for improvement, and explore new ideas
Meetings and Training Facilitation
Set up meetings, as needed, with internal and external partners to provide general and situational program support
Collaborate with interdepartmental teams
Deliver presentations to providers and network with community organizations (i.e., working with Care Team to access the Ryan White Case Management system) to promote and create awareness of the programs and services
Assist in the coordination and leading of Systems Integration Teams (SIT) meetings with HHCMs to ensure comprehensive and quality services and gather program feedback
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Bachelor's degree and 1 or more years of Human Services experience OR 3 or more years Human Services experience
Preferred Qualifications
2 or more years Case Management experience
2 or more years Homeless Services experience
2 or more years HIV-specific service experience
Spanish proficiency preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of HIV infection and related chronic diseases. This includes an understanding of the most-impacted populations
The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
The ability to provide excellent service to internal clients and external stakeholders
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
Knowledge of the U.S. Department of Housing and Urban Development (HUD) programs and program requirements, rules, and procedures
Prioritizing, coordinating, and organizing tasks to maximize productivity, and maintaining focus on short- and long- term goals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment. WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
May 09, 2022
Full time
The Referral Specialist will work with the AIDS Foundation Chicago (AFC) Keep Empowering Young adults to Succeed (KEYS) and Housing Navigation programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position collaborates with internal and external partners to engage in resource identification, cross-system advocacy, and establish referral systems towards improving health, housing, and employment equity for diverse people living with HIV. This includes networking closely with the programs’ partner agencies that provide direct services for people living with HIV/AIDS and low-income individuals and families. The salary range for this role is $40,000 to $47,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Program Coordination
Establish referral systems to identify eligible clients for the KEYS housing program
Provide guidance and support to partner agency service providers and supervisors aligning with the programs policies and procedures
Engage, screen, and link clients to HIV Housing Case Managers (HHCMs)
Conduct initial and follow-up housing assessment for program clients using the Rapid Re-Housing (RRH) service assessment
Liaise with the HIV Resource Coordination Hub (RCH) to receive potential program clients and support the overall resource identification work
Update and maintain the housing resource directory
Answer phone calls from homeless people living with HIV/AIDS, who are seeking housing navigation services; conduct basic screening for clients to determine eligibility including demographic, psychosocial, and needs assessments; coordinate with other AFC staff who answer housing calls and conduct basic screening
Provide ongoing technical assistance to partner agency service providers in use of the AFC database (i.e., CaseWorthy).
Quality Assurance and Data Entry
Monitor client outcome dashboard review of services received and health status making programmatic adjustments as needed
Screen and assess clients for KEYS housing program
Review and approve eligibility data for new clients in the AFC database
Participate in annual site visits – review files for eligibility and compliance, produce write-ups, and recommendations
Conduct quarterly AFC database (i.e., CaseWorthy) review and meet with Data Services monthly to discuss data quality management issues, opportunities for improvement, and explore new ideas
Meetings and Training Facilitation
Set up meetings, as needed, with internal and external partners to provide general and situational program support
Collaborate with interdepartmental teams
Deliver presentations to providers and network with community organizations (i.e., working with Care Team to access the Ryan White Case Management system) to promote and create awareness of the programs and services
Assist in the coordination and leading of Systems Integration Teams (SIT) meetings with HHCMs to ensure comprehensive and quality services and gather program feedback
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Bachelor's degree and 1 or more years of Human Services experience OR 3 or more years Human Services experience
Preferred Qualifications
2 or more years Case Management experience
2 or more years Homeless Services experience
2 or more years HIV-specific service experience
Spanish proficiency preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of HIV infection and related chronic diseases. This includes an understanding of the most-impacted populations
The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
The ability to provide excellent service to internal clients and external stakeholders
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
Knowledge of the U.S. Department of Housing and Urban Development (HUD) programs and program requirements, rules, and procedures
Prioritizing, coordinating, and organizing tasks to maximize productivity, and maintaining focus on short- and long- term goals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment. WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
PS46913-Community Relations Representative II
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
In In this role as Community Relations Representative II, you would be responsible to develop and maintain new contacts and/or partnerships with housing agencies in the community. Adapt and implement focused outreach activities to assist an ethnic group or segment of the population.
This role will be based out of the Lincoln Welcome Room and will include travel in Lincoln and surrounding areas.
Primary duties may include, but are not limited to:
Lead and manage strategies within a specific territory or business initiative.
Act as liaison with community advocacy groups that impacts target population.
Identify, develop and build relationships with community organizations, provider offices, and faith-based organizations; performs activities to enhance presence in the community.
Assist members and potential members with benefit and/or enrollments inquiries.
Identify cultural issues regarding current and potential members and communicate issues to management.
Coordinate all event health activities from registration and payment to event setup-up and break-down.
Act as liaison between housing agencies and the health plan to partner with these agencies to develop and access affordable housing services for members.
Track all marketing activities.
Conduct marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences.
Field travel to meet with community contacts.
Qualifications:
Requires an Associate Degree and 1+ years of experience in healthcare/health insurance/health promotion/public health, community outreach or social work/social services/non-profit organizations; or any combination of education and related work/field experience directly related to performing the duties and level of the position which would provide an equivalent background.
Bilingual (Spanish) is strongly preferred.
Demonstrated experience working with an ethnically diverse population preferred.
Knowledge about provider network that supports the delivery area, knowledge of plan and/or competitors value added benefits preferred.
Knowledge of housing programs strongly preferred.
Bachelor’s Degree in social work, social services, public health, health promotion preferred.
Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.
May 19, 2021
Full time
PS46913-Community Relations Representative II
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
In In this role as Community Relations Representative II, you would be responsible to develop and maintain new contacts and/or partnerships with housing agencies in the community. Adapt and implement focused outreach activities to assist an ethnic group or segment of the population.
This role will be based out of the Lincoln Welcome Room and will include travel in Lincoln and surrounding areas.
Primary duties may include, but are not limited to:
Lead and manage strategies within a specific territory or business initiative.
Act as liaison with community advocacy groups that impacts target population.
Identify, develop and build relationships with community organizations, provider offices, and faith-based organizations; performs activities to enhance presence in the community.
Assist members and potential members with benefit and/or enrollments inquiries.
Identify cultural issues regarding current and potential members and communicate issues to management.
Coordinate all event health activities from registration and payment to event setup-up and break-down.
Act as liaison between housing agencies and the health plan to partner with these agencies to develop and access affordable housing services for members.
Track all marketing activities.
Conduct marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences.
Field travel to meet with community contacts.
Qualifications:
Requires an Associate Degree and 1+ years of experience in healthcare/health insurance/health promotion/public health, community outreach or social work/social services/non-profit organizations; or any combination of education and related work/field experience directly related to performing the duties and level of the position which would provide an equivalent background.
Bilingual (Spanish) is strongly preferred.
Demonstrated experience working with an ethnically diverse population preferred.
Knowledge about provider network that supports the delivery area, knowledge of plan and/or competitors value added benefits preferred.
Knowledge of housing programs strongly preferred.
Bachelor’s Degree in social work, social services, public health, health promotion preferred.
Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.