Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional expertise to Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Through a trained and engaged volunteer workforce, support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, lead, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Act as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Specific duties to be assigned at the discretion of the region based on municipalities within coverage area, amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. The salary range for this position is (CO): $58,000.00‐$ 60,560.00 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. There will be approximately 25% travel. You must be willing to be on call 24/7 unless on PTO. The candidate must reside within 1 hour from the chapter. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Through a team of volunteers, implement the Disaster Cycle Services program in assigned territory in alignment with established metrics. Partner with leadership and employees across the Red Cross to ensure the most collaborative, impactful, and effective delivery of services. Identify and develop volunteer leaders who can act in facilitative leader roles across the disaster cycle, coordinate internally and partner to align with government, and work to enable the entire community to participate in all phases of the disaster cycle by providing direct services and being a facilitative leader. Support and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the program support functional areas of the disaster cycle to meet the needs of the territory, region, state and division. May hire, train, coach, counsel, and evaluate performance of volunteer leaders and volunteers. Manage volunteer recruitment and leadership identification. Lead and support ongoing volunteer recognition and engagement opportunities. Serve in planning capacity in anticipation of larger response and recovery scenarios to include divisional coordination, multi-agency planning, and participation in local/regional/national deployment opportunities. Lead and/or assist with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders. Represent Disaster Cycle Services team and be prepared to mobilize a volunteer workforce in support of disaster events across the country. Assist in the mobilization and support of local resources (volunteers, equipment, and supplies), as well as potential deployment themselves to serve in a leadership capacity on a relief operation outside of their area of responsibility. Ensure American Red Cross services are available to diverse communities. Recruit and engage diverse workforce that represents the communities we are serving. Implement the Disaster Cycle Services structure and develop the team that mobilizes the local community to prepare for, respond to and recover from emergencies, meeting the needs and expectations of clients and stakeholders. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered. Provide oversight and support to local responses through the deployment of volunteer leaders and volunteers on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may serve during times of disaster as the operational leadership. Collaborate in local planning, exercises and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). Manage relationships with fire department leadership on home fires as a responsive deliverable. Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals. WHAT YOU NEED TO SUCCEED (Minimum Qualifications ): Bachelor's degree required. Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required. Management Experience: n/a Excellent interpersonal, verbal and written communication skills. Demonstrated ability to coach/mentor to accomplish work through team leaders. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel is required. A current, valid driver's license with good driving record is required * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bilingual English/Spanish Public Speaking Working with and leading volunteer Recruiting and retention of volunteers Emergency Management experience Experience as a 1st responder BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional expertise to Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Through a trained and engaged volunteer workforce, support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, lead, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Act as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Specific duties to be assigned at the discretion of the region based on municipalities within coverage area, amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. The salary range for this position is (CO): $58,000.00‐$ 60,560.00 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. There will be approximately 25% travel. You must be willing to be on call 24/7 unless on PTO. The candidate must reside within 1 hour from the chapter. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Through a team of volunteers, implement the Disaster Cycle Services program in assigned territory in alignment with established metrics. Partner with leadership and employees across the Red Cross to ensure the most collaborative, impactful, and effective delivery of services. Identify and develop volunteer leaders who can act in facilitative leader roles across the disaster cycle, coordinate internally and partner to align with government, and work to enable the entire community to participate in all phases of the disaster cycle by providing direct services and being a facilitative leader. Support and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the program support functional areas of the disaster cycle to meet the needs of the territory, region, state and division. May hire, train, coach, counsel, and evaluate performance of volunteer leaders and volunteers. Manage volunteer recruitment and leadership identification. Lead and support ongoing volunteer recognition and engagement opportunities. Serve in planning capacity in anticipation of larger response and recovery scenarios to include divisional coordination, multi-agency planning, and participation in local/regional/national deployment opportunities. Lead and/or assist with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders. Represent Disaster Cycle Services team and be prepared to mobilize a volunteer workforce in support of disaster events across the country. Assist in the mobilization and support of local resources (volunteers, equipment, and supplies), as well as potential deployment themselves to serve in a leadership capacity on a relief operation outside of their area of responsibility. Ensure American Red Cross services are available to diverse communities. Recruit and engage diverse workforce that represents the communities we are serving. Implement the Disaster Cycle Services structure and develop the team that mobilizes the local community to prepare for, respond to and recover from emergencies, meeting the needs and expectations of clients and stakeholders. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered. Provide oversight and support to local responses through the deployment of volunteer leaders and volunteers on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may serve during times of disaster as the operational leadership. Collaborate in local planning, exercises and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). Manage relationships with fire department leadership on home fires as a responsive deliverable. Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals. WHAT YOU NEED TO SUCCEED (Minimum Qualifications ): Bachelor's degree required. Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required. Management Experience: n/a Excellent interpersonal, verbal and written communication skills. Demonstrated ability to coach/mentor to accomplish work through team leaders. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel is required. A current, valid driver's license with good driving record is required * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bilingual English/Spanish Public Speaking Working with and leading volunteer Recruiting and retention of volunteers Emergency Management experience Experience as a 1st responder BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! We are seeking a Disaster Program Specialist to support our Providence R.I. Chapter & Region. Candidates are required to live anywhere in Rhode Island. Candidate must be willing to be on call 24/7 unless on PTO. WHAT YOU NEED TO KNOW Provide functional support to Disaster Program Manager and Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Support the Disaster Program Manager and volunteer workforce to support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. DEPLOYMENT AT LEAST 1X A YEAR IS ASKED OF YOU. WHAT YOU NEED TO SUCCEED Bachelor’s degree required. We will consider a candidate with an Associates degree as well as someone with a HS diploma and good work / life experience. Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Management Experience: n/a Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate to Advanced level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel is required and so is a valid drivers' license and a clean MVR. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. . The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE Volunteer management & engagement. Sales and recruiting experience. Manage teams. Bilingual English/Spanish. Being proactive. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! We are seeking a Disaster Program Specialist to support our Providence R.I. Chapter & Region. Candidates are required to live anywhere in Rhode Island. Candidate must be willing to be on call 24/7 unless on PTO. WHAT YOU NEED TO KNOW Provide functional support to Disaster Program Manager and Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Support the Disaster Program Manager and volunteer workforce to support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. DEPLOYMENT AT LEAST 1X A YEAR IS ASKED OF YOU. WHAT YOU NEED TO SUCCEED Bachelor’s degree required. We will consider a candidate with an Associates degree as well as someone with a HS diploma and good work / life experience. Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Management Experience: n/a Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate to Advanced level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel is required and so is a valid drivers' license and a clean MVR. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. . The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE Volunteer management & engagement. Sales and recruiting experience. Manage teams. Bilingual English/Spanish. Being proactive. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! What You Need To Know This position will be out in the community, working with community partners and organizations to promote American Red Cross opportunities for volunteering and collaboration. By conducting continuous and daily outreach, we are able to expand and build our volunteer capacity to better serve our communities. The ideal candidate would be proactive in making new introductions, building relationships and comfortable being the face of the American Red Cross through public speaking and building a known name. Execute broad-based recruitment strategies to identify and attract volunteers. Screen, refer and assist with placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD 1: Creatively develop and utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. 2: Conduct general and targeted outreach and recruiting activities to obtain volunteer applicants tracked to referral and approval. 3: Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. 4: Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. Assist in evaluating and modifying recruitment strategies based on lessons-learned. 5: Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports. 6: Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. 7: Build and manage a team of outreach volunteers who help support volunteer recruitment activities. Scope Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. What Would Give You An Edge Bilingual Spanish What You Need To Succeed Education: Bachelor's degree required. Experience: Minimum of 5-7 years of related experience. Management Experience: Volunteer management experience desired. Skills & Abilities: Ability to successfully work on a hybrid team. Ability to prioritize and manage time effectively. Goal oriented. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Detail oriented with good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Ability to create volunteer recruitment outreach materials. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: Will involve travel. A current, valid driver's license with good driving record is required. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Benefits for You We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! What You Need To Know This position will be out in the community, working with community partners and organizations to promote American Red Cross opportunities for volunteering and collaboration. By conducting continuous and daily outreach, we are able to expand and build our volunteer capacity to better serve our communities. The ideal candidate would be proactive in making new introductions, building relationships and comfortable being the face of the American Red Cross through public speaking and building a known name. Execute broad-based recruitment strategies to identify and attract volunteers. Screen, refer and assist with placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD 1: Creatively develop and utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. 2: Conduct general and targeted outreach and recruiting activities to obtain volunteer applicants tracked to referral and approval. 3: Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. 4: Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. Assist in evaluating and modifying recruitment strategies based on lessons-learned. 5: Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports. 6: Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. 7: Build and manage a team of outreach volunteers who help support volunteer recruitment activities. Scope Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. What Would Give You An Edge Bilingual Spanish What You Need To Succeed Education: Bachelor's degree required. Experience: Minimum of 5-7 years of related experience. Management Experience: Volunteer management experience desired. Skills & Abilities: Ability to successfully work on a hybrid team. Ability to prioritize and manage time effectively. Goal oriented. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Detail oriented with good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Ability to create volunteer recruitment outreach materials. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: Will involve travel. A current, valid driver's license with good driving record is required. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Benefits for You We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional support to Disaster Program Manager and Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Support the Disaster Program Manager and volunteer workforce to support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. Scope: Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. The ideal candidate will bilingual, Spanish preferred Management Experience: n/a Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel: Travel will be required. A valid driver’s license is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time . BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional support to Disaster Program Manager and Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Support the Disaster Program Manager and volunteer workforce to support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. Scope: Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. The ideal candidate will bilingual, Spanish preferred Management Experience: n/a Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel: Travel will be required. A valid driver’s license is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time . BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW This position will be out in the community, working with community partners and organizations to promote American Red Cross opportunities for volunteering and collaboration. By conducting continuous and daily outreach, we are able to expand and build our volunteer capacity to better serve our communities. The ideal candidate would be proactive in making new introductions, building relationships and comfortable being the face of the American Red Cross through public speaking and building a known name. Execute broad-based recruitment strategies to identify and attract volunteers. Screen, refer and assist with placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD 1: Creatively develop and utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. 2: Conduct general and targeted outreach and recruiting activities to obtain volunteer applicants tracked to referral and approval. 3: Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. 4: Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. Assist in evaluating and modifying recruitment strategies based on lessons-learned. 5: Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports. 6: Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. 7. Build and manage a team of outreach volunteers who help support volunteer recruitment activities. Scope: Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. WHAT WOULD GIVE YOU AN EDGE Bilingual Spanish WHAT YOU NEED TO SUCCEED Education: Bachelor's degree required. Experience: Minimum of 3 years of related experience. Management Experience: Volunteer management experience desired. Skills & Abilities: Ability to successfully work on a remote team. Ability to prioritize and manage time effectively. Goal oriented. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Detail oriented with good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Ability to create volunteer recruitment outreach materials. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: May involve travel. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW This position will be out in the community, working with community partners and organizations to promote American Red Cross opportunities for volunteering and collaboration. By conducting continuous and daily outreach, we are able to expand and build our volunteer capacity to better serve our communities. The ideal candidate would be proactive in making new introductions, building relationships and comfortable being the face of the American Red Cross through public speaking and building a known name. Execute broad-based recruitment strategies to identify and attract volunteers. Screen, refer and assist with placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD 1: Creatively develop and utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. 2: Conduct general and targeted outreach and recruiting activities to obtain volunteer applicants tracked to referral and approval. 3: Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. 4: Support the development and ongoing refinement of the Volunteer Recruitment Plan to include both in-person and digital strategies. Assist in evaluating and modifying recruitment strategies based on lessons-learned. 5: Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports. 6: Support volunteer programs and services to meet established goals and objectives. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. 7. Build and manage a team of outreach volunteers who help support volunteer recruitment activities. Scope: Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. WHAT WOULD GIVE YOU AN EDGE Bilingual Spanish WHAT YOU NEED TO SUCCEED Education: Bachelor's degree required. Experience: Minimum of 3 years of related experience. Management Experience: Volunteer management experience desired. Skills & Abilities: Ability to successfully work on a remote team. Ability to prioritize and manage time effectively. Goal oriented. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Detail oriented with good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Ability to create volunteer recruitment outreach materials. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Travel: May involve travel. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Bilingual Behavioral Health Clinician Licensed Clinical Social Worker/ Licensed Clinical Professional Counselor Under the supervision of the Senior Director of Clinical and Educational Initiatives and the Lead Behavioral Health Clinician the Behavioral Health Clinician (BHC) is expected to assess client needs, counsel and refer clients, and develop client plans based on best practices. This position will be required to speak, read, and write in Spanish to assist in serving our Spanish speaking population. Essential Functions: Provide short-term and/or crisis reproductive health counseling on a referral basis for patients at PPIL centers. Prepare relevant case records, documents, reports and correspondence in a timely and organized manner. Consult, refer cases, and work actively with other agencies and community groups to aid clients in accessing resources. Use an affirmative approach to validate LGBTQIA clients by creating an inclusive space. Understand the needs and challenges of the LGBTQIA community to provide patient culturally sensitive and patient centered care. Promote PPIL’s family planning, abortion services, and gender affirming services to health systems and community partners serving PPIL’s population. Understand, commit to, and practice a customer-centered inter-disciplinary team approach to health care delivery. Adhere to the code of ethics for the relevant discipline (e.g. NASW, ACA, APA,WPATH) and demonstrates a commitment to PPIL core values of respect, knowledge, responsibility, health, compassion and access; practice these values in relations with internal and external customers. Through these activities demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. Understand and utilize Planned Parenthood's principles, practice guidelines and informed consent model for gender affirming care to provide appropriate counseling and care to transgender, gender non-conforming, gender questioning or gender non-binary individuals. Consistent with an informed consent model for gender-affirming care, perform a comprehensive psycho-social intake for patients (and parents of adolescents) who are interested in gender affirming hormone therapy and provide support and services to patients receiving gender affirming hormone therapy, including counseling, case management, letters for gender affirming surgery, documentation for gender marker corrections on identity documents, letters for surgical, insurance documentation and referrals. Obtain prior approvals for medications, which may include, but are not limited to, gender affirming hormone therapy, birth control, and antiviral HIV prevention therapy when needed from an insurance payer or patient assistance programs. Assess for depression with the PHQ9 and perform SBIRT to assess substance use. Participate in quality assessment and quality improvement projects. Assist the lead clinician in review of annual behavioral health policies, mandated reporting, and policies around minors regarding counseling sessions and access. Participate in Peer chart audits. Other Responsibilities: 1. Provide short-term and crisis counseling for individuals, couples, and/or families regarding all relevant issues related to reproductive health services at the health center. 2. Provide ongoing direction and consultation for staff involved in patient education. 3. Keep records in accordance with documentation standards. 4. Manage confidentiality of clients; work with law enforcement agencies when required; activate the community mental health system when required. 5. Collect counseling program planning data as directed. 6. Participate as part of the Consumer Services team on various projects requiring counseling expertise, i.e. staff training manuals, patient satisfaction survey, and patient education materials. 7. Attend monthly staff meetings. 8. Engage in monthly supervision with lead clinician and behavioral health consultant to review and discuss case load and challenging cases. 9. Participates in relevant PPIL staff meetings. 10. Provide support to PPIL staff by providing resources, referrals, engaging in organized group discussions, individual brief check-ins and limited (1-2) counseling sessions as a bridge to care. 11. Other duties as assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands and fingers to handle, or feel and reach. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Supervisor: Lead Clinician reporting up to Senior Director of Clinical and Educational Initiatives Status: Full time. Non-exempt from the overtime provisions of the wage and salary regulations. Qualifications: Knowledge of: 1. Principles, objectives and techniques of social work practice; 2. Individual and group behavior, child and adolescent development, and family relationships; 3. Medical-psycho-socio-economic factors affecting individuals and families; 4. Community organization and resources; 5. Rules and regulations affecting the delivery of service in health care agencies, including -- but not limited to -- patient confidentiality, DCFS (child abuse/neglect), domestic violence and duty to warn. Ability to: 1. Establish and maintain a productive relationship with clients who may be in a state of crisis; 2. Communicate effectively both verbally and in writing; 3. Work cooperatively with co-workers, other agencies and the public; 4. Receive supervision; 5. Interpret complex laws and regulations to clients and the public; 6. Prepare and present written and oral presentations when required; 7. Manage a caseload in a timely and effective manner; 8. Utilize social work and counseling techniques as well as community resources; 9. Interview and counsel effectively. Education and Experience : Possession of a Master's degree in Social Work or Counseling from an accredited college or university prior to appointment. Licensed required as a Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) with preferred two or more years of experience. Personal & Professional Qualities : Commitment to the operating goals of Planned Parenthood, and an interest in providing counseling and information to people choosing those services. An ability to communicate with clients, paid and volunteer staff, and the public in a sensitive, professional manner regarding sexuality and sexual health care concerns. Well developed writing skills. Willingness to work a flexible schedule, including some evenings and weekends, and travel between sites as necessary. Bilingual ability to speak, read and write in Spanish is required. Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Please do not be deterred if your past experience doesn’t align perfectly with every qualification in the job posting. We encourage you to apply anyway! You may be exactly who we are looking for!
Oct 17, 2023
Full time
Bilingual Behavioral Health Clinician Licensed Clinical Social Worker/ Licensed Clinical Professional Counselor Under the supervision of the Senior Director of Clinical and Educational Initiatives and the Lead Behavioral Health Clinician the Behavioral Health Clinician (BHC) is expected to assess client needs, counsel and refer clients, and develop client plans based on best practices. This position will be required to speak, read, and write in Spanish to assist in serving our Spanish speaking population. Essential Functions: Provide short-term and/or crisis reproductive health counseling on a referral basis for patients at PPIL centers. Prepare relevant case records, documents, reports and correspondence in a timely and organized manner. Consult, refer cases, and work actively with other agencies and community groups to aid clients in accessing resources. Use an affirmative approach to validate LGBTQIA clients by creating an inclusive space. Understand the needs and challenges of the LGBTQIA community to provide patient culturally sensitive and patient centered care. Promote PPIL’s family planning, abortion services, and gender affirming services to health systems and community partners serving PPIL’s population. Understand, commit to, and practice a customer-centered inter-disciplinary team approach to health care delivery. Adhere to the code of ethics for the relevant discipline (e.g. NASW, ACA, APA,WPATH) and demonstrates a commitment to PPIL core values of respect, knowledge, responsibility, health, compassion and access; practice these values in relations with internal and external customers. Through these activities demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. Understand and utilize Planned Parenthood's principles, practice guidelines and informed consent model for gender affirming care to provide appropriate counseling and care to transgender, gender non-conforming, gender questioning or gender non-binary individuals. Consistent with an informed consent model for gender-affirming care, perform a comprehensive psycho-social intake for patients (and parents of adolescents) who are interested in gender affirming hormone therapy and provide support and services to patients receiving gender affirming hormone therapy, including counseling, case management, letters for gender affirming surgery, documentation for gender marker corrections on identity documents, letters for surgical, insurance documentation and referrals. Obtain prior approvals for medications, which may include, but are not limited to, gender affirming hormone therapy, birth control, and antiviral HIV prevention therapy when needed from an insurance payer or patient assistance programs. Assess for depression with the PHQ9 and perform SBIRT to assess substance use. Participate in quality assessment and quality improvement projects. Assist the lead clinician in review of annual behavioral health policies, mandated reporting, and policies around minors regarding counseling sessions and access. Participate in Peer chart audits. Other Responsibilities: 1. Provide short-term and crisis counseling for individuals, couples, and/or families regarding all relevant issues related to reproductive health services at the health center. 2. Provide ongoing direction and consultation for staff involved in patient education. 3. Keep records in accordance with documentation standards. 4. Manage confidentiality of clients; work with law enforcement agencies when required; activate the community mental health system when required. 5. Collect counseling program planning data as directed. 6. Participate as part of the Consumer Services team on various projects requiring counseling expertise, i.e. staff training manuals, patient satisfaction survey, and patient education materials. 7. Attend monthly staff meetings. 8. Engage in monthly supervision with lead clinician and behavioral health consultant to review and discuss case load and challenging cases. 9. Participates in relevant PPIL staff meetings. 10. Provide support to PPIL staff by providing resources, referrals, engaging in organized group discussions, individual brief check-ins and limited (1-2) counseling sessions as a bridge to care. 11. Other duties as assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands and fingers to handle, or feel and reach. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Supervisor: Lead Clinician reporting up to Senior Director of Clinical and Educational Initiatives Status: Full time. Non-exempt from the overtime provisions of the wage and salary regulations. Qualifications: Knowledge of: 1. Principles, objectives and techniques of social work practice; 2. Individual and group behavior, child and adolescent development, and family relationships; 3. Medical-psycho-socio-economic factors affecting individuals and families; 4. Community organization and resources; 5. Rules and regulations affecting the delivery of service in health care agencies, including -- but not limited to -- patient confidentiality, DCFS (child abuse/neglect), domestic violence and duty to warn. Ability to: 1. Establish and maintain a productive relationship with clients who may be in a state of crisis; 2. Communicate effectively both verbally and in writing; 3. Work cooperatively with co-workers, other agencies and the public; 4. Receive supervision; 5. Interpret complex laws and regulations to clients and the public; 6. Prepare and present written and oral presentations when required; 7. Manage a caseload in a timely and effective manner; 8. Utilize social work and counseling techniques as well as community resources; 9. Interview and counsel effectively. Education and Experience : Possession of a Master's degree in Social Work or Counseling from an accredited college or university prior to appointment. Licensed required as a Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) with preferred two or more years of experience. Personal & Professional Qualities : Commitment to the operating goals of Planned Parenthood, and an interest in providing counseling and information to people choosing those services. An ability to communicate with clients, paid and volunteer staff, and the public in a sensitive, professional manner regarding sexuality and sexual health care concerns. Well developed writing skills. Willingness to work a flexible schedule, including some evenings and weekends, and travel between sites as necessary. Bilingual ability to speak, read and write in Spanish is required. Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Please do not be deterred if your past experience doesn’t align perfectly with every qualification in the job posting. We encourage you to apply anyway! You may be exactly who we are looking for!
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
Oct 06, 2023
Full time
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): As a Disaster Program Specialist, you will guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster. This position will be responsible for developing mass care (sheltering, feeding and distribution of emergency supplies) volunteer capacity and disaster response teams in an assigned geography. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor degree required. Experience: Minimum 2 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. Bilingual Spanish Preferred Management Experience: Diversity Equity and Inclusion familiarization Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under natural or man made disaster requirements. Ability to work in a matrixed environment and on a team. Travel: Non local travel and deployment to Disaster Areas may be required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): As a Disaster Program Specialist, you will guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster. This position will be responsible for developing mass care (sheltering, feeding and distribution of emergency supplies) volunteer capacity and disaster response teams in an assigned geography. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor degree required. Experience: Minimum 2 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. Bilingual Spanish Preferred Management Experience: Diversity Equity and Inclusion familiarization Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under natural or man made disaster requirements. Ability to work in a matrixed environment and on a team. Travel: Non local travel and deployment to Disaster Areas may be required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Would you like to work at one of the nation’s most respected, mission-driven organizations? If so, the American Academy of Pediatrics (AAP) is seeking a Bilingual Member and Customer Care Representative II to resolve and respond to inquiries from AAP members and other customers, ensuring premier member/customer support. This person will also assist Spanish speaking members/customers.
Hours: 8:30am – 5:00pm, with a 1-hour lunch.
Why work for the AAP?
Strong focus on work/life balance.
State-of-the-art building equipped with standing desks, treadmill desks, cycle desks, on-site fitness center, and on-site exercise classes.
An on-site cafeteria with food costs that are subsidized by AAP.
Strong focus on mental health and wellness.
Tuition reimbursement.
Competitive PTO and sick leave.
Annual year-end company-wide week off the last week of December.
Excellent parental benefits, including adoption assistance.
A full list of benefits can be found here (https://downloads.aap.org/DOHRAS/BenefitsAtAAP.pdf).
Some tasks include:
Analyze and respond to various member/customer inquiries/requests received via phone, e-mail, regular mail, and fax, taking the appropriate action(s) required; includes problem solving, follow-up and resolution.
Assist staff in translation projects from English to Spanish and vice versa. Assist with inquiries from Spanish speaking members/customers.
Maintain member and non-member records in the database, including addresses, telephone numbers, affiliations, section and/or chapter designations, etc.
Provide level 1 technical assistance to support AAP electronic products and services.
Investigate issues related to shipment of products, returns, credits and new order status; obtain and provide signature proof of deliveries as required.
Process membership dues payments and publication/subscription orders received by phone.
Qualifications needed:
High school graduate or equivalent required. Some college level coursework in business, accounting, communications, or computer services preferred.
At least three years’ related customer service experience required, preferably in a multi-channel (eg, phone, e-mail) environment.
Must be English/Spanish bilingual, and able to fluently read, write, speak and translate both languages.
Excellent data entry, organizational, time management, diplomacy, interpersonal, verbal/written communication, and customer service skills required.
Some overtime may be required.
Hybrid work environment of 40% of work time in the office per month.
All AAP employees must be fully vaccinated against COVID-19. Requests for a medical or religious accommodation in regard to this vaccination can be submitted for consideration upon an offer of employment .
To learn more about the organization, see a full job description, and/or apply for the position, please visit https://www.aap.org/employment .
The AAP offers an excellent work environment, competitive salary, and a comprehensive benefits package. As a reaffirmation to our employee-focused culture, since 2005 the AAP has been named one of the 101 Best and Brightest Companies to Work for in the Chicagoland area. Additionally, we are an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace.
Reasonable Accommodation: Individuals with a disability in need of a reasonable accommodation regarding the job application process may call 630-626-6297. Please note, only those inquiries concerning a request for reasonable accommodation will receive a response.
Aug 23, 2023
Full time
Would you like to work at one of the nation’s most respected, mission-driven organizations? If so, the American Academy of Pediatrics (AAP) is seeking a Bilingual Member and Customer Care Representative II to resolve and respond to inquiries from AAP members and other customers, ensuring premier member/customer support. This person will also assist Spanish speaking members/customers.
Hours: 8:30am – 5:00pm, with a 1-hour lunch.
Why work for the AAP?
Strong focus on work/life balance.
State-of-the-art building equipped with standing desks, treadmill desks, cycle desks, on-site fitness center, and on-site exercise classes.
An on-site cafeteria with food costs that are subsidized by AAP.
Strong focus on mental health and wellness.
Tuition reimbursement.
Competitive PTO and sick leave.
Annual year-end company-wide week off the last week of December.
Excellent parental benefits, including adoption assistance.
A full list of benefits can be found here (https://downloads.aap.org/DOHRAS/BenefitsAtAAP.pdf).
Some tasks include:
Analyze and respond to various member/customer inquiries/requests received via phone, e-mail, regular mail, and fax, taking the appropriate action(s) required; includes problem solving, follow-up and resolution.
Assist staff in translation projects from English to Spanish and vice versa. Assist with inquiries from Spanish speaking members/customers.
Maintain member and non-member records in the database, including addresses, telephone numbers, affiliations, section and/or chapter designations, etc.
Provide level 1 technical assistance to support AAP electronic products and services.
Investigate issues related to shipment of products, returns, credits and new order status; obtain and provide signature proof of deliveries as required.
Process membership dues payments and publication/subscription orders received by phone.
Qualifications needed:
High school graduate or equivalent required. Some college level coursework in business, accounting, communications, or computer services preferred.
At least three years’ related customer service experience required, preferably in a multi-channel (eg, phone, e-mail) environment.
Must be English/Spanish bilingual, and able to fluently read, write, speak and translate both languages.
Excellent data entry, organizational, time management, diplomacy, interpersonal, verbal/written communication, and customer service skills required.
Some overtime may be required.
Hybrid work environment of 40% of work time in the office per month.
All AAP employees must be fully vaccinated against COVID-19. Requests for a medical or religious accommodation in regard to this vaccination can be submitted for consideration upon an offer of employment .
To learn more about the organization, see a full job description, and/or apply for the position, please visit https://www.aap.org/employment .
The AAP offers an excellent work environment, competitive salary, and a comprehensive benefits package. As a reaffirmation to our employee-focused culture, since 2005 the AAP has been named one of the 101 Best and Brightest Companies to Work for in the Chicagoland area. Additionally, we are an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace.
Reasonable Accommodation: Individuals with a disability in need of a reasonable accommodation regarding the job application process may call 630-626-6297. Please note, only those inquiries concerning a request for reasonable accommodation will receive a response.
Washington State Department of Ecology
Lacey, Washington ; Shoreline, Washington ; Union Gap, Washington; Spokane, Washington
The salary listed above doesn't include the scheduled 4% general salary increase effective 7/1/2023. This position will also receive an additional 5% assignment pay for dual-language. Keeping Washington Clean and Evergreen The Office of Equity and Environmental Justice (OEEJ) within the Department of Ecology is looking to fill a Spanish Language Services Lead (Communications Consultant 4) position. This position can be located in any of the following locations: Headquarters Office in Lacey, WA. Northwest Region Office (NWRO) in Shoreline, WA . Central Region Office (CRO) in Union Gap, WA . Eastern Region Office (ERO) in Spokane, WA . Upon hire, you must live within a commutable distance from the duty station. Please Note: If the final location of this position is determined to be in our Northwest Region Office (NWRO) in Shoreline, WA . there will be an additional 5% pay increase due to its location in King County. In this instance the salary range will be $5,015 - $6,739 per month. Help Ecology make its services available to more Spanish-speakers across Washington! In this newly created role, you will lead our team of Spanish translators and interpreters and bring much-needed capacity for long-term projects and time-sensitive work such as emergency notices and social media posts. You will gain leadership and administrative experience, work on high-profile projects, and learn about many aspects of Ecology’s work. This is also a great opportunity to build relationships with a wide variety of Ecology staff, including Spanish team members, other language team members, and internal and external customers of language services across the state. Agency Mission: The mission of the Department of Ecology is to protect, preserve, and enhance Washington’s land, air, and water for current and future generations. Program Mission: Ecology established the Office of Equity and Environmental Justice in 2021. Our mission is to eliminate environmental and health disparities for communities most at risk from pollution and other environmental impacts. We achieve this through fair and just practices that support the well-being and resilience of Ecology’s workforce and everyone in Washington. Tele-work options for this position: You will have the opportunity to telework up to 90% of your schedule and should live within a commutable distance to the final duty station for periodic in-person meetings and activities. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and is subject to change. Application Timeline: This position will remain open until filled, we will review applications on June 20, 2023 . In order to be considered, please submit an application on or before June 19, 2023. If your application isn't received by this date, it may not be considered. The agency reserves the right to make a Hire any time after the initial screening date. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth * Click here for more information
About the Department of Ecology
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out our Strategic Plan . Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Our commitment to DEIR Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions. Equity : We champion equity, recognizing that each of us need different things to thrive. Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work. Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement. We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
Duties
What makes this role unique?
This position is unique and challenging because it is Ecology’s first full-time Spanish language services position, in a state with over 600,000 Spanish speakers. In this role, you will be part of a growing effort to expand Ecology’s language services, eliminate barriers to access, and promote equity in our environmental work. You will be involved in building a new way for a team of translators and interpreters to work together to serve our agency’s language needs. What you will do:
Lead our Spanish translation and interpretation team through a period of growth, to new heights! Partner with the Spanish Team Technical and Coordination Leads to lead team meetings, recruit and onboard new members, and build the group’s skills.
Creatively manage the administration of the Spanish Team, including customer service, timelines, and team workload.
Involve the team in improving systems and practices, using customer feedback about the quality and consistency of services.
Protect Spanish-speaking communities during emergent and emergency response situations by translating social media posts, web content, news releases, blogs, and email alerts.
Make an environmental impact by providing translation and interpretation support for crucial agency-wide services such as the Statewide Environmental Incident Report Form (ERTS), which allows community members to report environmental issues to Ecology.
Help Ecology more effectively reach Latino/a/x-identifying communities by advising outreach and communication staff on best practices and helping them access Spanish team services.
Qualifications
Required Qualifications: Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:
30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience. See below for how you may qualify. A total of Seven (7) years of experience and/or education as described below: Experience: in language services, civil rights, community engagement, public administration, communication, journalism, public relations, or related field . Education involving a major study in English, Spanish language, Latino/a/x studies, communications, journalism, public relations, or related field. See chart below for a list of ways to qualify for this position: Possible Combinations College credit hours or degree – as listed above. Years of professional level experience – as listed above. Combination 1No college credit hours or degree.7 years of experience.Combination 2I have 30-59 semester or 45-89 quarter credits.6 years of experience.Combination 3I have 60-89 semester or 90-134 quarter credits (AA degree).5 years of experience.Combination 4I have 90-119 semester or 135-179 quarter credits.4 years of experience.Combination 5 A Bachelor's Degree.3 years of experience.Combination 6A Master’s Degree or higher.1 year of experience. Special Requirements/Conditions of Employment:
Bilingual Skills in Spanish/English - The ability to read, write, translate, and converse with fluency in both Spanish and English.
Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Professional or lived experience working directly with Spanish-speaking communities or people with limited English proficiency.
Administrative, customer service, data, or evaluation skills.
Experience leading teams or helping people collaborate on a common goal.
Note: Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A list of three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Additional Application Instructions for Current Ecology Employees:
Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Hannah Aoyagi at Hannah.Aoyagi@ecy.wa.gov . Please do not contact Hannah to inquire about the status of your application.
To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
Jun 06, 2023
Full time
The salary listed above doesn't include the scheduled 4% general salary increase effective 7/1/2023. This position will also receive an additional 5% assignment pay for dual-language. Keeping Washington Clean and Evergreen The Office of Equity and Environmental Justice (OEEJ) within the Department of Ecology is looking to fill a Spanish Language Services Lead (Communications Consultant 4) position. This position can be located in any of the following locations: Headquarters Office in Lacey, WA. Northwest Region Office (NWRO) in Shoreline, WA . Central Region Office (CRO) in Union Gap, WA . Eastern Region Office (ERO) in Spokane, WA . Upon hire, you must live within a commutable distance from the duty station. Please Note: If the final location of this position is determined to be in our Northwest Region Office (NWRO) in Shoreline, WA . there will be an additional 5% pay increase due to its location in King County. In this instance the salary range will be $5,015 - $6,739 per month. Help Ecology make its services available to more Spanish-speakers across Washington! In this newly created role, you will lead our team of Spanish translators and interpreters and bring much-needed capacity for long-term projects and time-sensitive work such as emergency notices and social media posts. You will gain leadership and administrative experience, work on high-profile projects, and learn about many aspects of Ecology’s work. This is also a great opportunity to build relationships with a wide variety of Ecology staff, including Spanish team members, other language team members, and internal and external customers of language services across the state. Agency Mission: The mission of the Department of Ecology is to protect, preserve, and enhance Washington’s land, air, and water for current and future generations. Program Mission: Ecology established the Office of Equity and Environmental Justice in 2021. Our mission is to eliminate environmental and health disparities for communities most at risk from pollution and other environmental impacts. We achieve this through fair and just practices that support the well-being and resilience of Ecology’s workforce and everyone in Washington. Tele-work options for this position: You will have the opportunity to telework up to 90% of your schedule and should live within a commutable distance to the final duty station for periodic in-person meetings and activities. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and is subject to change. Application Timeline: This position will remain open until filled, we will review applications on June 20, 2023 . In order to be considered, please submit an application on or before June 19, 2023. If your application isn't received by this date, it may not be considered. The agency reserves the right to make a Hire any time after the initial screening date. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth * Click here for more information
About the Department of Ecology
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out our Strategic Plan . Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Our commitment to DEIR Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions. Equity : We champion equity, recognizing that each of us need different things to thrive. Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work. Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement. We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
Duties
What makes this role unique?
This position is unique and challenging because it is Ecology’s first full-time Spanish language services position, in a state with over 600,000 Spanish speakers. In this role, you will be part of a growing effort to expand Ecology’s language services, eliminate barriers to access, and promote equity in our environmental work. You will be involved in building a new way for a team of translators and interpreters to work together to serve our agency’s language needs. What you will do:
Lead our Spanish translation and interpretation team through a period of growth, to new heights! Partner with the Spanish Team Technical and Coordination Leads to lead team meetings, recruit and onboard new members, and build the group’s skills.
Creatively manage the administration of the Spanish Team, including customer service, timelines, and team workload.
Involve the team in improving systems and practices, using customer feedback about the quality and consistency of services.
Protect Spanish-speaking communities during emergent and emergency response situations by translating social media posts, web content, news releases, blogs, and email alerts.
Make an environmental impact by providing translation and interpretation support for crucial agency-wide services such as the Statewide Environmental Incident Report Form (ERTS), which allows community members to report environmental issues to Ecology.
Help Ecology more effectively reach Latino/a/x-identifying communities by advising outreach and communication staff on best practices and helping them access Spanish team services.
Qualifications
Required Qualifications: Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:
30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience. See below for how you may qualify. A total of Seven (7) years of experience and/or education as described below: Experience: in language services, civil rights, community engagement, public administration, communication, journalism, public relations, or related field . Education involving a major study in English, Spanish language, Latino/a/x studies, communications, journalism, public relations, or related field. See chart below for a list of ways to qualify for this position: Possible Combinations College credit hours or degree – as listed above. Years of professional level experience – as listed above. Combination 1No college credit hours or degree.7 years of experience.Combination 2I have 30-59 semester or 45-89 quarter credits.6 years of experience.Combination 3I have 60-89 semester or 90-134 quarter credits (AA degree).5 years of experience.Combination 4I have 90-119 semester or 135-179 quarter credits.4 years of experience.Combination 5 A Bachelor's Degree.3 years of experience.Combination 6A Master’s Degree or higher.1 year of experience. Special Requirements/Conditions of Employment:
Bilingual Skills in Spanish/English - The ability to read, write, translate, and converse with fluency in both Spanish and English.
Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Professional or lived experience working directly with Spanish-speaking communities or people with limited English proficiency.
Administrative, customer service, data, or evaluation skills.
Experience leading teams or helping people collaborate on a common goal.
Note: Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A list of three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Additional Application Instructions for Current Ecology Employees:
Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Hannah Aoyagi at Hannah.Aoyagi@ecy.wa.gov . Please do not contact Hannah to inquire about the status of your application.
To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
Mar 07, 2023
Full time
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
REQ-112009
Close Date: 2/5/2023
Salary: $2,823 – $3,707
Work Location: On-site, Portland, OR
The Oregon Health Authority, Public Health Division, Vital Statistics Records – Center for Health Statistics in Portland, OR is recruiting for a Telephone Customer Service Representative to provide information to the public in English and in Spanish via telephone and in person regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. Oregon law requires all vital events that occur in Oregon, such as births, marriages, divorces, and deaths to be recorded, registered, and filed with our office.
This is a full-time, permanent, classified position and is represented by a union. This recruitment may be used to establish a list of qualified candidates to fill current or future vacancies.
What will you do? As the Telephone Customer Service Representative, you will provide a high-level of professional, diplomatic customer service by phone in English and Spanish, handling up to 75 calls per day. You will also assist walk-in customers by explaining ordering processes using computer kiosks to ensure smooth processing of orders. You will answer a wide variety of questions about ordering procedures, who is eligible to order, and what the best options are for the customer, given time constraints. You will route specific questions about amendments or statistical reports to the proper staff member or other departments within the section as well as county, state, and federal office representatives.
In addition, you will troubleshoot issues to assist callers who have placed orders but have not received the requested record. You will locate orders using the computer system or other index files, check closeouts for mailing dates, and send replacement copies. When dealing with complex issues, you will refer the customer to the supervisor for resolution.
What are we looking for?
Minimum Requirements: One year of public contact experience (such as in public service representative, salesperson, or receptionist positions) which included answering questions and providing information.
Requested Skills:
Bilingual – English/Spanish language is required. Fluency in speaking, reading, and writing in English/Spanish.
Fluency in Vietnamese and Russian is also preferred but not required.
Experience providing Spanish translation services for customers who need assistance to order vital records.
Experience learning, understanding, and applying policies and procedures to assigned work.
Experience reviewing and approving applications or documents for completeness.
Experience organizing a high volume of work that requires accuracy and attention to detail.
Proficient keyboarding skills to enter accurate information while conversing on the telephone.
Minimum typing speed of 65 wpm with a high degree of accuracy. https://official-typing-test.com/
Experience keeping all confidential data secure whether working onsite or remotely.
Must have experience as a proactive member of a collaborative team with the ability to build and maintain positive working relationships.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work of this position is performed on-site at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Jan 30, 2023
Full time
REQ-112009
Close Date: 2/5/2023
Salary: $2,823 – $3,707
Work Location: On-site, Portland, OR
The Oregon Health Authority, Public Health Division, Vital Statistics Records – Center for Health Statistics in Portland, OR is recruiting for a Telephone Customer Service Representative to provide information to the public in English and in Spanish via telephone and in person regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. Oregon law requires all vital events that occur in Oregon, such as births, marriages, divorces, and deaths to be recorded, registered, and filed with our office.
This is a full-time, permanent, classified position and is represented by a union. This recruitment may be used to establish a list of qualified candidates to fill current or future vacancies.
What will you do? As the Telephone Customer Service Representative, you will provide a high-level of professional, diplomatic customer service by phone in English and Spanish, handling up to 75 calls per day. You will also assist walk-in customers by explaining ordering processes using computer kiosks to ensure smooth processing of orders. You will answer a wide variety of questions about ordering procedures, who is eligible to order, and what the best options are for the customer, given time constraints. You will route specific questions about amendments or statistical reports to the proper staff member or other departments within the section as well as county, state, and federal office representatives.
In addition, you will troubleshoot issues to assist callers who have placed orders but have not received the requested record. You will locate orders using the computer system or other index files, check closeouts for mailing dates, and send replacement copies. When dealing with complex issues, you will refer the customer to the supervisor for resolution.
What are we looking for?
Minimum Requirements: One year of public contact experience (such as in public service representative, salesperson, or receptionist positions) which included answering questions and providing information.
Requested Skills:
Bilingual – English/Spanish language is required. Fluency in speaking, reading, and writing in English/Spanish.
Fluency in Vietnamese and Russian is also preferred but not required.
Experience providing Spanish translation services for customers who need assistance to order vital records.
Experience learning, understanding, and applying policies and procedures to assigned work.
Experience reviewing and approving applications or documents for completeness.
Experience organizing a high volume of work that requires accuracy and attention to detail.
Proficient keyboarding skills to enter accurate information while conversing on the telephone.
Minimum typing speed of 65 wpm with a high degree of accuracy. https://official-typing-test.com/
Experience keeping all confidential data secure whether working onsite or remotely.
Must have experience as a proactive member of a collaborative team with the ability to build and maintain positive working relationships.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work of this position is performed on-site at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
Public Justice Center
201 N. Charles Street, Baltimore, MD 21201
Paralegal
Public Justice Center
Baltimore, Maryland
September 2022
Be a critical member in a growing team of social justice advocates! The Public Justice Center in Baltimore is seeking a paralegal for the Human Right to Housing Project.
The Public Justice Center (“PJC”) and the Human Right to Housing Team
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. Our website is www.publicjustice.org .
The Human Right to Housing Project seeks the realization of a human right to housing that is fair, affordable, habitable, and accessible, with security of tenure and cultural adequacy. Project attorneys and paralegals provide legal services to low-income tenants in eviction and rent escrow cases, collaborate with community organizing partners to build tenant power, and advocate in state and local legislatures and government agencies for tenants’ rights.
COVID-19 Info: This position is partly remote and partly in the office and at court. Our current policy provides that staff will be required to come to the office, the courts, or other public meetings as necessary, but policies concerning COVID-19 may change as the situation changes. The PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Primary job responsibilities include:
Assists attorneys with ongoing litigation support including case investigation, researching public records, filing legal pleadings, drafting documents, assisting in document review and document management, and data entry and reporting.
Conducts telephone and in-person intake, interviews clients, opens and maintains electronic and paper case files, participates in fact gathering and appropriate referral, brief service, or advocacy.
Collaborates with community-based organizations on outreach, tenant education, and grassroots organizing.
Provides general administrative and office support for nonprofit law office. Responsible for receiving, handling or assigning, and monitoring all support requests from staff.
Assists with special advocacy and research projects on prioritized subjects.
Other duties as assigned.
The following attributes are highly valued for this position. Applicants should also identify other skills and experiences that may benefit the PJC.
Bachelor’s Degree or a combination of Associate’s Degree, Paralegal Certificate, and/or demonstrated skills in writing, research, analysis, and communications.
Spanish/English bilingual (or proficiency) in writing and speaking is desired.
Passion for social justice and commitment to the mission of the Public Justice Center.
Understanding the principles of race equity analysis and applying them to the PJC’s organizational life and to our work.
Experience with low-income, oppressed, or exploited communities or people.
Ability to sensitively respond to people seeking services in crisis situation
Experience in law office/ litigation support and case management.
Excellent use of MS Word; Excel or similar programs a plu
Ability and interest in learning new pro
Strong problem-solving abilities, time management, and organizational skills: the ability to manage complex assignments and work collegially with staff.
Attention to detail.
Ability to work both independently and collaboratively with others both in and outside of the PJC, including clients, other advocacy organizations, coalition members, governmental officials, and attorney
Compensation and terms of employment: This is a full-time, non-exempt position that will require 40 hours in a workweek. Occasional evening and weekend work may be required. This position is based in Baltimore and may require local travel. The salary range for a paralegal begins at $40,000 and increases with experience. For example, a candidate with 5 years of relevant experience would be offered $50,000. A language bonus of $1,000/year is given to Spanish/English bilingual staff. An excellent cafeteria benefit package is included offering health, dental, disability and life insurance, and retirement options. Cafeteria benefits packages give employees flexibility to choose how to direct their benefits. For example, this package can cover 100% of employee healthcare premiums, but an employee can choose to direct those funds towards retirement if they already have health insurance. PJC employees receive at least 20 days of paid leave, with increases based on length of tenure, 10 paid holidays, and 15 days of sick leave annually.
Applications : This position is open and available as of September 27, 2022. We will accept applications until the position is filled, but for priority consideration please apply by October 21, 2022. To apply, please submit – by email only – a cover letter explaining your interest, a resume, a short writing sample, and the names and telephone numbers of three references. Please send applications to: Carolina Paul, paulc@publicjustice.org , with “Paralegal Applications from [your name]” in the subject line.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latine, Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in
Oct 04, 2022
Full time
Paralegal
Public Justice Center
Baltimore, Maryland
September 2022
Be a critical member in a growing team of social justice advocates! The Public Justice Center in Baltimore is seeking a paralegal for the Human Right to Housing Project.
The Public Justice Center (“PJC”) and the Human Right to Housing Team
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. Our website is www.publicjustice.org .
The Human Right to Housing Project seeks the realization of a human right to housing that is fair, affordable, habitable, and accessible, with security of tenure and cultural adequacy. Project attorneys and paralegals provide legal services to low-income tenants in eviction and rent escrow cases, collaborate with community organizing partners to build tenant power, and advocate in state and local legislatures and government agencies for tenants’ rights.
COVID-19 Info: This position is partly remote and partly in the office and at court. Our current policy provides that staff will be required to come to the office, the courts, or other public meetings as necessary, but policies concerning COVID-19 may change as the situation changes. The PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Primary job responsibilities include:
Assists attorneys with ongoing litigation support including case investigation, researching public records, filing legal pleadings, drafting documents, assisting in document review and document management, and data entry and reporting.
Conducts telephone and in-person intake, interviews clients, opens and maintains electronic and paper case files, participates in fact gathering and appropriate referral, brief service, or advocacy.
Collaborates with community-based organizations on outreach, tenant education, and grassroots organizing.
Provides general administrative and office support for nonprofit law office. Responsible for receiving, handling or assigning, and monitoring all support requests from staff.
Assists with special advocacy and research projects on prioritized subjects.
Other duties as assigned.
The following attributes are highly valued for this position. Applicants should also identify other skills and experiences that may benefit the PJC.
Bachelor’s Degree or a combination of Associate’s Degree, Paralegal Certificate, and/or demonstrated skills in writing, research, analysis, and communications.
Spanish/English bilingual (or proficiency) in writing and speaking is desired.
Passion for social justice and commitment to the mission of the Public Justice Center.
Understanding the principles of race equity analysis and applying them to the PJC’s organizational life and to our work.
Experience with low-income, oppressed, or exploited communities or people.
Ability to sensitively respond to people seeking services in crisis situation
Experience in law office/ litigation support and case management.
Excellent use of MS Word; Excel or similar programs a plu
Ability and interest in learning new pro
Strong problem-solving abilities, time management, and organizational skills: the ability to manage complex assignments and work collegially with staff.
Attention to detail.
Ability to work both independently and collaboratively with others both in and outside of the PJC, including clients, other advocacy organizations, coalition members, governmental officials, and attorney
Compensation and terms of employment: This is a full-time, non-exempt position that will require 40 hours in a workweek. Occasional evening and weekend work may be required. This position is based in Baltimore and may require local travel. The salary range for a paralegal begins at $40,000 and increases with experience. For example, a candidate with 5 years of relevant experience would be offered $50,000. A language bonus of $1,000/year is given to Spanish/English bilingual staff. An excellent cafeteria benefit package is included offering health, dental, disability and life insurance, and retirement options. Cafeteria benefits packages give employees flexibility to choose how to direct their benefits. For example, this package can cover 100% of employee healthcare premiums, but an employee can choose to direct those funds towards retirement if they already have health insurance. PJC employees receive at least 20 days of paid leave, with increases based on length of tenure, 10 paid holidays, and 15 days of sick leave annually.
Applications : This position is open and available as of September 27, 2022. We will accept applications until the position is filled, but for priority consideration please apply by October 21, 2022. To apply, please submit – by email only – a cover letter explaining your interest, a resume, a short writing sample, and the names and telephone numbers of three references. Please send applications to: Carolina Paul, paulc@publicjustice.org , with “Paralegal Applications from [your name]” in the subject line.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latine, Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in
The Reentry Discharge Case Manager will provide a range of client-centered, confidential services that link recently released clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable.
The Reentry Discharge Manager will provide direct services including navigation, referral, and treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments.
The Reentry Discharge Case Manager will screen and enroll eligible clients in the Women Evolving Program, Corrections Case Management and Medical case management programs, start ADAP and assist with ensuring the client reenters society.
The Reentry Discharge Case Manager will be expected to work from Cook County Jail at least 2 (two) times per week.
The salary range for this role is $49.000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide Navigation Services to individuals from Jail and Prison
Refer clients from Cook County Jail to Corrections Case Management
Engage in discussion with clients prior to release
Assist and participate in ongoing discussion and educational sessions on:
¾ HIV, Viral Life Cycle and Understanding ART
¾ Communicating with Provider, Adherence & Managing Side Effects
¾ Review understanding of basic lab tests: CD4 & Viral Load
¾ Stigma & Disclosure
¾ HIV and Substance Use
¾ HIV and Mental Health
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Collaborate with participants and Employment Specialist in developing and taking steps to achieve their personal and professional goals. This includes assistance with addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, (behavioral) health and physical and mental impairments. This could also include enrolling in benefits, opening bank accounts, obtaining phones and state IDs, finding transportation, and assisting participants in navigating through systems of health care and social service providers.
Develop and maintain referral relationships for a range of support services
With an authorized release of information, contact family members or other social supports of participants to discuss their reentry goals and how to support loved one upon release
In collaboration with Employment Specialist, develop comprehensive services and resources to assist participants with their career and academic planning towards goals
Client Service
Provide care services linkage and re-engagement support to clients recently released from jail and prison. Recently released is defined as the last 24 months
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Provide Appointment reminders, arrange transportation
Refer clients to appropriate services highlighted in the care plan
Refer clients to appropriate social supports to support positive reentry into society
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Partner Relations
Maintain an awareness of and cultivate relationships with local providers of services including food, housing, mental health and substance abuse treatment, and health
Be familiar with state and local government agencies and their systems and processes for providing state identification, driver’s licenses, SNAP and Medicaid enrollment, birth certificates, etc.
Track resource and referral placements in a data collection system
Comply with all IDOC requirements, policies, rules and regulations during performance of services for the Program and at all times while in IDOC facilities
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
2 to 3 years of experience with ability to pass background check to gain justice system clearance
Preferred Qualifications
Associate degree in any human services field with at least 4 years of case management experience OR
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
Bilingual (Spanish speaking, reading, writing)
Reliable transportation
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A driver’s license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Sep 22, 2022
Full time
The Reentry Discharge Case Manager will provide a range of client-centered, confidential services that link recently released clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable.
The Reentry Discharge Manager will provide direct services including navigation, referral, and treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments.
The Reentry Discharge Case Manager will screen and enroll eligible clients in the Women Evolving Program, Corrections Case Management and Medical case management programs, start ADAP and assist with ensuring the client reenters society.
The Reentry Discharge Case Manager will be expected to work from Cook County Jail at least 2 (two) times per week.
The salary range for this role is $49.000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide Navigation Services to individuals from Jail and Prison
Refer clients from Cook County Jail to Corrections Case Management
Engage in discussion with clients prior to release
Assist and participate in ongoing discussion and educational sessions on:
¾ HIV, Viral Life Cycle and Understanding ART
¾ Communicating with Provider, Adherence & Managing Side Effects
¾ Review understanding of basic lab tests: CD4 & Viral Load
¾ Stigma & Disclosure
¾ HIV and Substance Use
¾ HIV and Mental Health
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Collaborate with participants and Employment Specialist in developing and taking steps to achieve their personal and professional goals. This includes assistance with addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, (behavioral) health and physical and mental impairments. This could also include enrolling in benefits, opening bank accounts, obtaining phones and state IDs, finding transportation, and assisting participants in navigating through systems of health care and social service providers.
Develop and maintain referral relationships for a range of support services
With an authorized release of information, contact family members or other social supports of participants to discuss their reentry goals and how to support loved one upon release
In collaboration with Employment Specialist, develop comprehensive services and resources to assist participants with their career and academic planning towards goals
Client Service
Provide care services linkage and re-engagement support to clients recently released from jail and prison. Recently released is defined as the last 24 months
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Provide Appointment reminders, arrange transportation
Refer clients to appropriate services highlighted in the care plan
Refer clients to appropriate social supports to support positive reentry into society
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Partner Relations
Maintain an awareness of and cultivate relationships with local providers of services including food, housing, mental health and substance abuse treatment, and health
Be familiar with state and local government agencies and their systems and processes for providing state identification, driver’s licenses, SNAP and Medicaid enrollment, birth certificates, etc.
Track resource and referral placements in a data collection system
Comply with all IDOC requirements, policies, rules and regulations during performance of services for the Program and at all times while in IDOC facilities
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
2 to 3 years of experience with ability to pass background check to gain justice system clearance
Preferred Qualifications
Associate degree in any human services field with at least 4 years of case management experience OR
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
Bilingual (Spanish speaking, reading, writing)
Reliable transportation
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A driver’s license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
Jul 20, 2021
Full time
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
Washington Adventist University Job Description JOB TITLE: Scholarship Coordinator (PT - 20 hrs wk) DEPARTMENT: Student Financial Services REPORTS TO: Director of Student Financial Services DATE: IMMEDIATE OPENING OVERVIEW OF THE UNIVERSITY Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued. Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between co-workers are formed as we work together to ensure the success of our students. Regardless of title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities. SUMMARY The Scholarship Coordinator is responsible for administering the University’s scholarship programs, as well as contributing to the overall effectiveness of the Student Financial Services Department and the University. He or she works in a highly responsible, fast-paced position reporting to the Director of Student Financial Services and must be (1) highly proficient with computer technology and database management, (2) able and willing to engage professionally with a broad array of the University’s constituents in the school’s work, and (3) efficient, organized and capable of exercising independent judgment and action. This role will administer internal and external scholarship. RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: The Scholarship Coordinator administers all scholarship program activities, including:
Developing scholarship information, application forms, reports and processes that assure access, accountability and adherence to donor intent, program guidelines and processes as well as the University’s polices.
Communicating with students, parents, counselors, colleges, donors and other involved parties.
Processing applications and managing awards efficiently and accurately in an online scholarship system.
Working with various departments across the campus to determine annual award amounts, disburse funds and prepare reconciliation reports.
Participating in Student in Student Finance Committee meetings.
Assisting with updating policies, procedures, website and marketing materials.
Compiles and reports metrics on a monthly basis to assess the University’s performance in awarding scholarships.
Maintains strict confidentiality of all activities in the Student Financial Services office.
Supports and affirms a culture of distinctive excellence and exceptional service.
Attends university events and required meetings
Attends mandatory weekly Convocation
Performs other duties as assigned.
Scholarship Fund Administration
Steward a portfolio of internal and external scholarship programs. Implement the annual application and selection processes including program design, advertising, recruitment, eligibility review, and customer service with students and families.
Work directly with other departments to ensure the nomination of eligible scholars meets donor intent and established criteria
Respond to general inquiries to Washington Adventist University about all scholarship programs
Assist the Director of Student Financial Services with other scholarship and department tasks as assigned.
REQUIRED QUALIFICATIONS :
Bachelor’s degree and prior experience in scholarship administration within a private or public environment.
Ability to be self-directed and work autonomously and maintain a high degree of organization
Project Management experience
Relationship building and facilitation skills
Adept at Microsoft Office
Excellent communication skills: both written and oral
Ability to manage deadlines and multitask
Proven track record of providing excellent customer service
Ability to work with individuals with diverse backgrounds
PREFERRED QUALIFICATIONS: Prior experience in higher education, financial aid office at an accredited public or private college/university Language Skills:
Bilingual preferably English/Spanish fluency
Exceptional presentation and public speaking ability.
Mathematical and Technology Skills:
Basic computational skills using a calculator.
Working knowledge and application of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Preference given to candidates with experience using Ellucian Colleague.
Other Skills and Abilities:
Must have high energy and a high degree of enthusiasm.
Ability to maintain a high degree of confidentiality regarding extremely sensitive matters.
Ability to travel
Ability and willingness to rotate work schedule between days and evenings.
Ability to work some weekend hours.
Willingness to learn a vast array of systems and websites for financial aid
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will frequently be called upon and must be able to work long hours under stressful conditions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. ADDITIONAL ELIGIBILITY QUALIFICATIONS :
Must be authorized to work in the United States.
Must be able to provide at least three professional references.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time. Title VII Exception Notice Washington Adventist University is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act. As such the University has the legal right to prefer a member of the Seventh-day Adventist ("SDA") Church in its hiring process. In the event that a qualified SDA candidate is not identified, the University will give the opportunity to candidates who must understand and respect the mission, purpose, and identity of Washington Adventist University as a condition of their employment.
Jun 23, 2021
Part time
Washington Adventist University Job Description JOB TITLE: Scholarship Coordinator (PT - 20 hrs wk) DEPARTMENT: Student Financial Services REPORTS TO: Director of Student Financial Services DATE: IMMEDIATE OPENING OVERVIEW OF THE UNIVERSITY Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued. Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between co-workers are formed as we work together to ensure the success of our students. Regardless of title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities. SUMMARY The Scholarship Coordinator is responsible for administering the University’s scholarship programs, as well as contributing to the overall effectiveness of the Student Financial Services Department and the University. He or she works in a highly responsible, fast-paced position reporting to the Director of Student Financial Services and must be (1) highly proficient with computer technology and database management, (2) able and willing to engage professionally with a broad array of the University’s constituents in the school’s work, and (3) efficient, organized and capable of exercising independent judgment and action. This role will administer internal and external scholarship. RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: The Scholarship Coordinator administers all scholarship program activities, including:
Developing scholarship information, application forms, reports and processes that assure access, accountability and adherence to donor intent, program guidelines and processes as well as the University’s polices.
Communicating with students, parents, counselors, colleges, donors and other involved parties.
Processing applications and managing awards efficiently and accurately in an online scholarship system.
Working with various departments across the campus to determine annual award amounts, disburse funds and prepare reconciliation reports.
Participating in Student in Student Finance Committee meetings.
Assisting with updating policies, procedures, website and marketing materials.
Compiles and reports metrics on a monthly basis to assess the University’s performance in awarding scholarships.
Maintains strict confidentiality of all activities in the Student Financial Services office.
Supports and affirms a culture of distinctive excellence and exceptional service.
Attends university events and required meetings
Attends mandatory weekly Convocation
Performs other duties as assigned.
Scholarship Fund Administration
Steward a portfolio of internal and external scholarship programs. Implement the annual application and selection processes including program design, advertising, recruitment, eligibility review, and customer service with students and families.
Work directly with other departments to ensure the nomination of eligible scholars meets donor intent and established criteria
Respond to general inquiries to Washington Adventist University about all scholarship programs
Assist the Director of Student Financial Services with other scholarship and department tasks as assigned.
REQUIRED QUALIFICATIONS :
Bachelor’s degree and prior experience in scholarship administration within a private or public environment.
Ability to be self-directed and work autonomously and maintain a high degree of organization
Project Management experience
Relationship building and facilitation skills
Adept at Microsoft Office
Excellent communication skills: both written and oral
Ability to manage deadlines and multitask
Proven track record of providing excellent customer service
Ability to work with individuals with diverse backgrounds
PREFERRED QUALIFICATIONS: Prior experience in higher education, financial aid office at an accredited public or private college/university Language Skills:
Bilingual preferably English/Spanish fluency
Exceptional presentation and public speaking ability.
Mathematical and Technology Skills:
Basic computational skills using a calculator.
Working knowledge and application of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Preference given to candidates with experience using Ellucian Colleague.
Other Skills and Abilities:
Must have high energy and a high degree of enthusiasm.
Ability to maintain a high degree of confidentiality regarding extremely sensitive matters.
Ability to travel
Ability and willingness to rotate work schedule between days and evenings.
Ability to work some weekend hours.
Willingness to learn a vast array of systems and websites for financial aid
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will frequently be called upon and must be able to work long hours under stressful conditions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. ADDITIONAL ELIGIBILITY QUALIFICATIONS :
Must be authorized to work in the United States.
Must be able to provide at least three professional references.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time. Title VII Exception Notice Washington Adventist University is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act. As such the University has the legal right to prefer a member of the Seventh-day Adventist ("SDA") Church in its hiring process. In the event that a qualified SDA candidate is not identified, the University will give the opportunity to candidates who must understand and respect the mission, purpose, and identity of Washington Adventist University as a condition of their employment.
Bilingual Customer Service Supervisor (Spanish/English) – Lakeland, FL
Salary: $55,500 annually
At GEICO, our associates are the heart of the company. We’re looking for Bilingual Customer Service Supervisors for our Lakeland, FL office who are motivated, solution-oriented, and have a passion for excellent customer service. We’re seeking outstanding leaders who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.
As a Bilingual Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives who are responsible for assisting our Spanish-speaking customers. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers.
Avanza profesionalmente con una compañía que valora la diversidad y la inclusión
Esta oportunidad es ideal para los candidatos que valoran el aprendizaje continuo. Como Supervisor Bilingüe de Servicio al Cliente tendrás el desafío constante de aprender y expandir tu conocimiento de la industria de seguros y nuestra compañía para entrenar a tu equipo. Además, GEICO favorece la cultura de “ascensos dentro de la empresa”, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.
Benefits
As a full-time Bilingual Customer Service Supervisor, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Qualifications & Skills
Prior supervisory experience required, preferably in a high-volume call center
Experience successfully managing remote associates preferred
Bachelor’s degree required
At least a 3.0 cumulative undergraduate GPA
Outstanding customer service skills and/or experience
Excellent verbal and written communication skills in English and Spanish
Solid computer, grammar and multi-tasking skills
Please note that this is an in-office position. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position will be required to work at the GEICO building during their orientation period, which is a minimum of 7-9 months. The safety of our associates, both current and future, is GEICO’s highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include:
T emperature screening when entering the building
Social distancing measures
Required mask wearing in common areas
CDC approved disinfectant usage and increased cleaning measures
GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Mar 17, 2021
Full time
Bilingual Customer Service Supervisor (Spanish/English) – Lakeland, FL
Salary: $55,500 annually
At GEICO, our associates are the heart of the company. We’re looking for Bilingual Customer Service Supervisors for our Lakeland, FL office who are motivated, solution-oriented, and have a passion for excellent customer service. We’re seeking outstanding leaders who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.
As a Bilingual Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives who are responsible for assisting our Spanish-speaking customers. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers.
Avanza profesionalmente con una compañía que valora la diversidad y la inclusión
Esta oportunidad es ideal para los candidatos que valoran el aprendizaje continuo. Como Supervisor Bilingüe de Servicio al Cliente tendrás el desafío constante de aprender y expandir tu conocimiento de la industria de seguros y nuestra compañía para entrenar a tu equipo. Además, GEICO favorece la cultura de “ascensos dentro de la empresa”, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.
Benefits
As a full-time Bilingual Customer Service Supervisor, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Qualifications & Skills
Prior supervisory experience required, preferably in a high-volume call center
Experience successfully managing remote associates preferred
Bachelor’s degree required
At least a 3.0 cumulative undergraduate GPA
Outstanding customer service skills and/or experience
Excellent verbal and written communication skills in English and Spanish
Solid computer, grammar and multi-tasking skills
Please note that this is an in-office position. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position will be required to work at the GEICO building during their orientation period, which is a minimum of 7-9 months. The safety of our associates, both current and future, is GEICO’s highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include:
T emperature screening when entering the building
Social distancing measures
Required mask wearing in common areas
CDC approved disinfectant usage and increased cleaning measures
GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Bilingual Sales Supervisor (Spanish/English) - Lakeland, FL
Salary: $55,500 annually
At GEICO, our associates are the heart of the company. We’re looking for Bilingual Sales Supervisors for our Lakeland, FL office who are motivated, solution-oriented, and have a passion for helping others. We’re seeking outstanding leaders who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.
As a Bilingual Sales Supervisor, you’ll mentor, coach, and develop a team of 8-10 Sales Representatives who are responsible for selling new policies Spanish-speaking customers. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers.
Avanza profesionalmente con una compañía que valora la diversidad y la inclusión
Esta oportunidad es ideal para los candidatos que valoran el aprendizaje continuo. Como Supervisor Bilingüe de Ventas tendrás el desafío constante de aprender y expandir tu conocimiento de la industria de seguros y nuestra compañía para entrenar a tu equipo. Además, GEICO favorece la cultura de “ascensos dentro de la empresa”, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.
Benefits
As a full-time Bilingual Sales Supervisor, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Qualifications & Skills
Prior supervisory experience required, preferably in a high-volume call center
Experience successfully managing remote associates preferred
Bachelor’s degree required
At least a 3.0 cumulative undergraduate GPA
Outstanding customer service skills and/or experience
Excellent verbal and written communication skills in English and Spanish
Solid computer, grammar and multi-tasking skills
Please note that this is an in-office position. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position will be required to work at the GEICO building during their orientation period, which is a minimum of 7-9 months. The safety of our associates, both current and future, is GEICO’s highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include:
Temperature screening when entering the building
Daily health survey
Social distancing measures
Required mask wearing in common areas
CDC approved disinfectant usage and increased cleaning measures
GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Mar 17, 2021
Full time
Bilingual Sales Supervisor (Spanish/English) - Lakeland, FL
Salary: $55,500 annually
At GEICO, our associates are the heart of the company. We’re looking for Bilingual Sales Supervisors for our Lakeland, FL office who are motivated, solution-oriented, and have a passion for helping others. We’re seeking outstanding leaders who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.
As a Bilingual Sales Supervisor, you’ll mentor, coach, and develop a team of 8-10 Sales Representatives who are responsible for selling new policies Spanish-speaking customers. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers.
Avanza profesionalmente con una compañía que valora la diversidad y la inclusión
Esta oportunidad es ideal para los candidatos que valoran el aprendizaje continuo. Como Supervisor Bilingüe de Ventas tendrás el desafío constante de aprender y expandir tu conocimiento de la industria de seguros y nuestra compañía para entrenar a tu equipo. Además, GEICO favorece la cultura de “ascensos dentro de la empresa”, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.
Benefits
As a full-time Bilingual Sales Supervisor, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Qualifications & Skills
Prior supervisory experience required, preferably in a high-volume call center
Experience successfully managing remote associates preferred
Bachelor’s degree required
At least a 3.0 cumulative undergraduate GPA
Outstanding customer service skills and/or experience
Excellent verbal and written communication skills in English and Spanish
Solid computer, grammar and multi-tasking skills
Please note that this is an in-office position. To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position will be required to work at the GEICO building during their orientation period, which is a minimum of 7-9 months. The safety of our associates, both current and future, is GEICO’s highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include:
Temperature screening when entering the building
Daily health survey
Social distancing measures
Required mask wearing in common areas
CDC approved disinfectant usage and increased cleaning measures
GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Position Summary: Supports and works directly with the customers, sales force and other Dawn Team Members to meet and exceed customer’s needs. CSRs are the first line of representation and interaction with the customers.
Position Responsibilities: Receive inbound phone inquiries covering all aspects of customer service/customer needs. Handle inquiries and resolve customer issues. Enter and maintain customer orders and ensure accuracy (pricing, quantities, correct materials). Collaborate with sales force to build relationships/rapport with customers. Monitor shortage reports and communicate shortages to customer and sales team. All other duties and responsibilities as assigned by Team Manager.
Minimum Education Qualifications:
Highschool or GED
Certifications Required:
Spanish Speaking
Minimum Qualifications: 1. Minimum of two years prior customer service and telephone experience required 2. Bilingual (Spanish) preferred 3. Ability to type a minimum of 55 wpm and operate a 10-key adding machine a plus
Mar 02, 2021
Full time
Position Summary: Supports and works directly with the customers, sales force and other Dawn Team Members to meet and exceed customer’s needs. CSRs are the first line of representation and interaction with the customers.
Position Responsibilities: Receive inbound phone inquiries covering all aspects of customer service/customer needs. Handle inquiries and resolve customer issues. Enter and maintain customer orders and ensure accuracy (pricing, quantities, correct materials). Collaborate with sales force to build relationships/rapport with customers. Monitor shortage reports and communicate shortages to customer and sales team. All other duties and responsibilities as assigned by Team Manager.
Minimum Education Qualifications:
Highschool or GED
Certifications Required:
Spanish Speaking
Minimum Qualifications: 1. Minimum of two years prior customer service and telephone experience required 2. Bilingual (Spanish) preferred 3. Ability to type a minimum of 55 wpm and operate a 10-key adding machine a plus