Senior Product Manager, Clear My Record

Code for America believes government can work for the people, by the people, in the 21st century.  We build open source technology and organize a network of people  dedicated to making government services simple, effective, and easy to use.

Our employees build and transform government services, making them so good they inspire change. We merge  the best parts of technology, non-profit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for both government and the people the  government serves, we’re building a movement of motivated change agents  driven by meaningful results and lasting impact. At Code for America you will contribute to meaningful work while learning and developing in a  supportive and flexible environment. Our compensation and benefits are  holistic and thoughtfully curated to represent our employees and our  mission. Come help us drive real generational change that lasts.

We are looking for a Senior Product Manager to join our Clear My Record team.

Clear My Record is an initiative of Code for America’s Criminal Justice portfolio. The Criminal Justice portfolio works to transform the way government delivers services to those most impacted by the criminal justice system. Our goal is to help government implement policies that decriminalize, decarcerate, and reinvest in communities by removing barriers to employment, housing, health and education.

The vision for Clear My Record is to help government automatically clear all eligible criminal records so people can pass routine background checks to access jobs, housing, and educational opportunities from which they are typically excluded. We work at the intersection of technology, design, and policy and are working to expand, streamline, and automate the criminal record clearance process to clear all eligible criminal records in the U.S. Clear My Record is national in scope and the Senior Product Manager will play a critical role in our effort to expand our work to states across the country, representing Code for America in a variety of government, partnership, foundation and policy domains.

We're seeking to hire a Senior Product Manager to join our team full time to help us think about how we can best use technology and product solutions to advance the vision of the program. You’ll also work closely with members of our multidisciplinary team across engineering, design, research, program, and data science to ensure the team collaborates well and is aligned on a shared understanding of the role that Clear My Record can play in helping them implement laws that expand, streamline, and automate the record clearance process.

We strongly encourage individuals impacted by the criminal justice system (individuals with criminal records, family members of individuals with criminal records, etc.) to apply. This role may be remote or based in San Francisco, and reports to the Director of Product.

You’re an ideal candidate if:

• You have an equity-centered approach to product development focused on minimizing harm, engaging with people impacted, and checking personal biases and assumptions.
• You're flexible and adaptable to change: knowing when to move or change direction and remain a clear and effective decision-maker for their team.
• You’re passionate about using your skills to push for systemic change and advocate for people who rely on government services.
• You're an expert at understanding multiple perspectives (people, partners, leadership and funders) and seeing the bigger picture.
• You have experience in the justice system, receiving SNAP (food stamps), or being enrolled in other social safety net programs (welfare, WIC, TANF, or food banks).

Responsibilities:

• Define, explain and iterate a product vision that is compelling to the team, stakeholders, and the people using government services
• Work in partnership with the program team to align the product vision with the program and the organization's larger objectives, vision and goals
• Create a clear and compelling strategy for the product that the team can align around: define product metrics, create roadmaps, and scope/prioritize experiments and features that have a positive effect on people and communities.
• Negotiate with and influence external partners, stakeholders and customers successfully - communicating context, strategy and decisions clearly and effectively.
• Lead a multidisciplinary team to deliver several early stage products and iteratively improve them through several delivery cycles
• Manage new feature development, from working with designers on flows to translating designs into user stories to overseeing quality assurance.
• Lead processes and ensure the team stays on task and happily working towards product goals.
• Create and encourage a culture of initiative, flexibility and responsiveness, mobilizing the team to respond swiftly to changing priorities.
• Champion a culture of continuous learning and improvement and knowledge sharing inside the team and across the organization.
• Understand the use of technology and be able to find opportunities where technology can not just improve but radically transform the delivery of public services.

Requirements:

• At least 5 years of product development experience with increasing responsibility.
• Experience leading more than one large scale product or service through to successful delivery.
• Proven ability to lead high quality product development using an agile methodology - iteratively improving products through delivery cycles.
• Proven ability to interpret and leverage research, usability testing, and data analytics to make and validate product decisions.
• Strong product judgement - knowing when to prototype and when to code, when to experiment and when to change direction.
• A passion for our mission of making government services better for people who need them

Due to the COVID-19 pandemic, Code for America is currently remote-only with in-person attendance in the SF office only under extreme extenuating circumstances. 95% of our staff are not going in-person into the office at all, and 5% are going on an as-needed basis. This will be a remote position at least through June 2021. Code for America has set a policy that travel and in-person work will not be required until June 2021 at the earliest, except for extreme extenuating circumstances. Note that after that time, we expect this to convert to a position with some travel to communities we work with across the country. 

Compensation:

Code for America's salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We extend this to our hiring process. The role at this level is ranged from $105,000 - $140,000  in yearly salary. As a part of our equitable hiring practices, we target the median for all new hires. The yearly salary for this role is $125,000. These ranges and the target are for the San Francisco/ Bay Area market and may be adjusted for cost of living differential if located outside of a major metropolitan area/ city.

Benefits

Code for America offers full health and dental benefits, a 401k plan with matching funds and a culture that is collaborative, hardworking and fun.

Equal Employment Opportunity

Code for America values a diverse workplace and strongly encourages women, people of color, LGBT folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

About Code for America

Code for America is a non-profit with a great culture and a huge opportunity to make a difference. We work in cross-functional teams, collaboratively and agilely and value high-quality, user-friendly products. We strive to learn from everything we do and regularly host talks from leaders in the civic technology movement. We respect each other, work hard, and have a great time together. We’re looking for people who share our vision, our values, and our willingness to do what it takes to achieve our mission over the next few years.