Clark College
1933 Fort Vancouver Way Vancouver, Washington, 98663
Clark College is currently accepting applications for a full-time, 12-month, exempt Basic Needs Navigator position in the Student Affairs Unit, reporting to the Dean of Student Engagement. The Basic Needs Navigator (BNN) position will work with students to provide support and resources to meet their basic needs. This work includes providing intake, assessment, referrals and support in accessing educational, employment readiness, and financial and skill-building activities. The BNN will also work to build resource and referral connections with external organizations that provide basic needs resources. The BNN will also actively participate as a member of the statewide Cohort of BNNs, including attending trainings and meetings; contribute to the development of the statewide and campus specific Hunger-Free and Basic Needs Strategic Plan development and implementation; participate in ongoing evaluation and revision efforts to ensure appropriate and effective supports for prioritizing student basic needs; and in collaboration with WSAC and the SBCTC, support the implementation of a student survey that assess food and housing security and access to basic economic supports. The Basic Needs Navigator position is 32 hours per week (80% FTE) and benefits eligible. The typical schedule is Monday through Thursday, 8:00 am to 5:00 pm. This position requires in-person work. This position is exempt under FLSA but eligible for overtime and reports to the Dean of Student Engagement. The Basic Needs Navigator is funded by a state allocation and the Clark College Foundation. Continuation of the position is dependent upon ongoing program funding allocated by Washington State. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
JOB DUTIES AND RESPONSIBILITIES:
Provide follow up and ongoing support to help students resolve financial, personal, and other emergencies related to food insecurity and campus and community resources.
Implement an intake process for students to apply for public benefits that includes appropriate assessment of eligibility and overview of educational, employment readiness, financial, or other skill-building needs.
Provide intake, ongoing student support, and help facilitate wrap around services for students.
Collaborate with Student Leaders, Student Affairs Staff and other college employees to plan and implement campus programs addressing food and housing insecurity.
Participate in college wide efforts to support student access, persistence, and completion as part of Guided Pathways, Adult Reengagement, and other initiatives.
Coordinate with community agencies to increase student access to basic needs including housing, childcare, food, healthcare, and transportation resources. Serve as liaison between community agencies and students and make appropriate referrals.
Lead efforts to develop community resource referral processes, documents, and marketing materials.
Maintain student confidentiality and comply with FERPA regulations.
Actively participate as a member of the statewide Benefits Navigator Cohort, including attending trainings and meetings.
Contribute to the development of the statewide and campus specific Hunger-Free and Basic Needs Strategic Plan development and implementation.
Participate in ongoing evaluation and revision efforts to ensure appropriate and effective supports for prioritizing student basic needs.
In collaboration with WSAC and the SBCTC support the implementation of a student survey that assess food and housing security and access to basic economic supports Supporting Students.
Work with other Benefit Navigators and the SBCTC to enhance community partnerships to support students and increase options for individuals to meet their basic needs.
Conduct outreach and recruitment that targets low-income and food-insecure students.
Perform related duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS:
Associate’s degree AND two (2) years of experience serving students or equivalent related education/work experience.
Experience planning and organizing that includes using communication skills, public speaking, listening, and writing.
Experience working with Google Suite, Microsoft Office or similar programs.
Experience effectively handling sensitive and confidential information and materials.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
JOB READINESS/WORKING CONDITIONS:
Strong problem-solving skills
Excellent customer service, communication, presentation, and teamwork skills.
Demonstrated problem-solving and analytical abilities.
Experience working with diverse populations including students, staff, faculty, and community members.
Availability for in-state travel for trainings and meetings.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Supplemental Information
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events
SALARY RANGE: $46,477-$53,780 annually at 80% FTE (based on full time salary of $58,059-$67,226) commensurate with qualifications and experience. Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases. Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., October 26, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources October 6, 2023 23-00101
Clark College is currently accepting applications for a full-time, 12-month, exempt Basic Needs Navigator position in the Student Affairs Unit, reporting to the Dean of Student Engagement. The Basic Needs Navigator (BNN) position will work with students to provide support and resources to meet their basic needs. This work includes providing intake, assessment, referrals and support in accessing educational, employment readiness, and financial and skill-building activities. The BNN will also work to build resource and referral connections with external organizations that provide basic needs resources. The BNN will also actively participate as a member of the statewide Cohort of BNNs, including attending trainings and meetings; contribute to the development of the statewide and campus specific Hunger-Free and Basic Needs Strategic Plan development and implementation; participate in ongoing evaluation and revision efforts to ensure appropriate and effective supports for prioritizing student basic needs; and in collaboration with WSAC and the SBCTC, support the implementation of a student survey that assess food and housing security and access to basic economic supports. The Basic Needs Navigator position is 32 hours per week (80% FTE) and benefits eligible. The typical schedule is Monday through Thursday, 8:00 am to 5:00 pm. This position requires in-person work. This position is exempt under FLSA but eligible for overtime and reports to the Dean of Student Engagement. The Basic Needs Navigator is funded by a state allocation and the Clark College Foundation. Continuation of the position is dependent upon ongoing program funding allocated by Washington State. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
JOB DUTIES AND RESPONSIBILITIES:
Provide follow up and ongoing support to help students resolve financial, personal, and other emergencies related to food insecurity and campus and community resources.
Implement an intake process for students to apply for public benefits that includes appropriate assessment of eligibility and overview of educational, employment readiness, financial, or other skill-building needs.
Provide intake, ongoing student support, and help facilitate wrap around services for students.
Collaborate with Student Leaders, Student Affairs Staff and other college employees to plan and implement campus programs addressing food and housing insecurity.
Participate in college wide efforts to support student access, persistence, and completion as part of Guided Pathways, Adult Reengagement, and other initiatives.
Coordinate with community agencies to increase student access to basic needs including housing, childcare, food, healthcare, and transportation resources. Serve as liaison between community agencies and students and make appropriate referrals.
Lead efforts to develop community resource referral processes, documents, and marketing materials.
Maintain student confidentiality and comply with FERPA regulations.
Actively participate as a member of the statewide Benefits Navigator Cohort, including attending trainings and meetings.
Contribute to the development of the statewide and campus specific Hunger-Free and Basic Needs Strategic Plan development and implementation.
Participate in ongoing evaluation and revision efforts to ensure appropriate and effective supports for prioritizing student basic needs.
In collaboration with WSAC and the SBCTC support the implementation of a student survey that assess food and housing security and access to basic economic supports Supporting Students.
Work with other Benefit Navigators and the SBCTC to enhance community partnerships to support students and increase options for individuals to meet their basic needs.
Conduct outreach and recruitment that targets low-income and food-insecure students.
Perform related duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS:
Associate’s degree AND two (2) years of experience serving students or equivalent related education/work experience.
Experience planning and organizing that includes using communication skills, public speaking, listening, and writing.
Experience working with Google Suite, Microsoft Office or similar programs.
Experience effectively handling sensitive and confidential information and materials.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
JOB READINESS/WORKING CONDITIONS:
Strong problem-solving skills
Excellent customer service, communication, presentation, and teamwork skills.
Demonstrated problem-solving and analytical abilities.
Experience working with diverse populations including students, staff, faculty, and community members.
Availability for in-state travel for trainings and meetings.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Supplemental Information
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events
SALARY RANGE: $46,477-$53,780 annually at 80% FTE (based on full time salary of $58,059-$67,226) commensurate with qualifications and experience. Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases. Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., October 26, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources October 6, 2023 23-00101
AIDS Foundation Chicago
chicago
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
AIDS Foundation of Chicago
Chicago, IL
The Housing System Navigation Specialist will ensure coordination of housing navigation services within the Coordinated Entry System (CES). CES serves households that experience homelessness in Chicago. The HSN Specialist will collaborate with partnering agencies who provide navigation services for CES which includes connecting navigation providers with one another and with housing providers throughout the Chicago Continuum of Care (CoC). The HSN Specialist will promote successful housing outcomes for CES participants by providing resources and ongoing support to housing system navigators. Center for Housing and Health (CHH) is a supporting organization of the AIDS Foundation of Chicago. The salary for this role is $40,000 to $47,000 ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Coordination
Serve as the first person of contact for inquiries about navigation services
Coordinate navigation referrals with navigation agencies, Chicago Continuum of Care (CoC) housing providers and the CES matching team
Work with agencies that have navigators on-staff in providing regular technical assistance to navigators to ensure successful housing outcomes for program participants
Seek regular input from navigation project leadership to improve navigation services
Share necessary feedback with project partners regarding challenges and accomplishments
Develop, refine and implement materials such as scripts and consumer guides for navigators, CES participants and external stakeholders
In collaboration with the Program Manager and CES team, make recommendations based on federal, state, and local policies and procedures for CHH and Chicago Continuum of Care (CoC) programs
Create and maintain detailed project documentation and data collection plans and reports
Quality Assurance and Data Entry
Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Complete data entry in HMIS and the internal CHH Database, as needed
Manage CES data related to navigation services to understand areas of improvement and overall navigation performance.
Conduct site visits to CES assessment sites
Meetings and Training Facilitation
Lead monthly navigation service meetings
Provide onboarding support and training to new system navigators by providing a CES overview, review roles and responsibilities and offer best practices and likely scenarios
Attend CES Implementation Team meetings and thought leadership in the ongoing development of the CES Action Plan
Assist with preparation and development of SIT meetings for special populations to ensure adequate connection to navigation services
Attend required conferences, trainings, and webinars
Offer presentations on navigation services to key stakeholder groups including educating external systems as needed
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and other special events
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Bachelor's degree and 1 or more years of Human Services experience OR 3 or more years Human Services experience
Preferred Qualifications
Master’s degree in Psychology, Social Work, Counseling or related field
1 or more years Case Management experience
1 or more years Homeless Services experience
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to maintain confidentiality
Ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner
Ability to provide efficient, quality service to both internal and external customers
Ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
Ability to define, diagnose, and resolve problems
Ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) to input, access, modify, or output information or to execute programs or analysis
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None. WORK ENVIRONMENT + PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
The Housing System Navigation Specialist will ensure coordination of housing navigation services within the Coordinated Entry System (CES). CES serves households that experience homelessness in Chicago. The HSN Specialist will collaborate with partnering agencies who provide navigation services for CES which includes connecting navigation providers with one another and with housing providers throughout the Chicago Continuum of Care (CoC). The HSN Specialist will promote successful housing outcomes for CES participants by providing resources and ongoing support to housing system navigators. Center for Housing and Health (CHH) is a supporting organization of the AIDS Foundation of Chicago. The salary for this role is $40,000 to $47,000 ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Coordination
Serve as the first person of contact for inquiries about navigation services
Coordinate navigation referrals with navigation agencies, Chicago Continuum of Care (CoC) housing providers and the CES matching team
Work with agencies that have navigators on-staff in providing regular technical assistance to navigators to ensure successful housing outcomes for program participants
Seek regular input from navigation project leadership to improve navigation services
Share necessary feedback with project partners regarding challenges and accomplishments
Develop, refine and implement materials such as scripts and consumer guides for navigators, CES participants and external stakeholders
In collaboration with the Program Manager and CES team, make recommendations based on federal, state, and local policies and procedures for CHH and Chicago Continuum of Care (CoC) programs
Create and maintain detailed project documentation and data collection plans and reports
Quality Assurance and Data Entry
Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Complete data entry in HMIS and the internal CHH Database, as needed
Manage CES data related to navigation services to understand areas of improvement and overall navigation performance.
Conduct site visits to CES assessment sites
Meetings and Training Facilitation
Lead monthly navigation service meetings
Provide onboarding support and training to new system navigators by providing a CES overview, review roles and responsibilities and offer best practices and likely scenarios
Attend CES Implementation Team meetings and thought leadership in the ongoing development of the CES Action Plan
Assist with preparation and development of SIT meetings for special populations to ensure adequate connection to navigation services
Attend required conferences, trainings, and webinars
Offer presentations on navigation services to key stakeholder groups including educating external systems as needed
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and other special events
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Bachelor's degree and 1 or more years of Human Services experience OR 3 or more years Human Services experience
Preferred Qualifications
Master’s degree in Psychology, Social Work, Counseling or related field
1 or more years Case Management experience
1 or more years Homeless Services experience
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to maintain confidentiality
Ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner
Ability to provide efficient, quality service to both internal and external customers
Ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
Ability to define, diagnose, and resolve problems
Ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) to input, access, modify, or output information or to execute programs or analysis
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None. WORK ENVIRONMENT + PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.