Program Associate, Membership & Administration (Membership Focus)

SUMMARY
Under the immediate supervision of the Senior Vice President, the Program Associate, Membership & Administration is primarily responsible for membership recruitment, retention, and database management. The Program Associate will also provide general membership and administration staffing support. This is an exempt position. Salary range for this position is $45,000 - $50,000 depending on experience. The position is located in the Partnership’s Washington, DC office.

DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS
• Handling all questions, information requests, and complaints regarding membership.
• Processing membership applications, renewals, and resignations.
• Maintaining and updating membership records.
• Assisting with member communication activities.
• Collecting data, tracking membership statistics, and preparing reports.
• Developing and implementing strategies to recruit new members.
• Coordinating with the accounting department to track membership revenue.
• Assisting in preparing membership marketing calendar and materials.
• Organizing events and activities for existing and prospective members.
• Assist in setting annual benchmark goals for the budget and for the membership strategy.
• Quarterly membership review and reporting.
• Development, maintenance, and improvement of the membership database including input of records, list pulls and creating reports, and staff training, etc.
• Coordinate membership initiatives with all departments.
• Establishes the strategy and timeline for all membership mailings and email communications
• Responsible for creating and implementing an internal direct mail and online package appeal for membership acquisition and upgrades, and annual fund appeals.
• Draft all membership materials for approval, including thank you letters, renewals, web content, emails, appeals and special marketing materials as needed.

Other Duties/Responsibilities
• Assist with annual events registration and logistics
• Assist in development and promotion of membership training, certification, and awards/scholarships programs
• Budgeting and cost reconciliation.
• Act as liaison with vendors as needed (phone, copier, fax, postage, IT).
• Proofread/editing
• Assist with coordination of efforts for office improvement.
• Other duties as assigned by the Senior Vice President and Chief Executive Officer.

SUPERVISORY RESPONSIBILITIES
May at times supervise temporary employees and interns.

QUALIFICATIONS
To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:
• Demonstrated experience in member management; use of a variety of AMS/CMS (membership database).
• Ability to think strategically, anticipating future developments and planning accordingly; proactively identify issues and generate recommendations.
• Superior organizational skills and attention to detail; ability to handle multiple tasks simultaneously and balance competing priorities; experience in planning multi-step projects and reaching milestones on time without sacrificing accuracy and quality.
• Demonstrated writing and editing skills; effective verbal communication skills.
• Takes initiative, demonstrates creativity, personable and has a high level of professionalism
• Comfort working independently, as well as part of a team; proactively collaborate with other staff members and other stakeholders on relevant projects.
• Knowledge of the principles of events management.
• Knowledge of nonprofit and/or association operations and management.
• Excellent interpersonal skills and high ethical standards.
• Commitment to equity, inclusion, and diversity
• Sensitivity to diverse cultures, races, and low-income family situations.

Minimum two (2) years of experience in a membership coordination and/or event planning role for nonprofits or associations. Minimum four-year Bachelor of Arts or Sciences degree.

Please submit a cover letter and resume to jobs@communityactionpartnership.com. Include “Membership & Administration - Membership” in the Subject Line of the email.

Also visit https://communityactionpartnership.com/careers/