Program Manager, Condition Management - Mount Sinai Health Partners

 Job Title: Program Manager, Condition Management - Mount Sinai Health Partners 

Summary

Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (22nd ranked medical school). Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.

We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital.  Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai.  The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. 

MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:

• Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
• Thrive in fast-paced  work environments
• Seek to improve the status quo 

Within MSHP, the Pharmacy Team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. The Pharmacy Team works directly with the Clinical Operations Leadership Team, Population Health and Chief Medical Officer, Population Health.

Role Summary

MSHP seeks a Program Manager for Condition Management.

The Program Manager reports to the Director of Condition Management to provide operational leadership for the program. The program provides remote monitoring device connectivity for patients and related condition management for high risk patient populations across MSHS. Working with MSHP leadership, the Manager will support all activities related to the program’s daily operations, operational and clinical metrics, supporting implementation and expansion. The manager is responsible for maintaining the clinical operations, workflows, informatics tools, training and managing efficiencies of staff, analytics and program dashboards. The manager will serve as a point of contact for MSHS IT, Digital Health, Consumer Digital and other partnering stakeholders. The manager will serve as the primary point of contact for key cross-functions for the condition management and effectively communicate the goals, vision, and methods for achieving desired outcomes. The manager will develop content for education and initiatives and support issue identification, resolution.

Responsibilities

Responsibility #1 Clinical Operations

• Serves as an operations owner for condition management and contributes to all aspects, including process implementation, and ongoing evaluation and improvement
• Develop relationships with strategic vendors to execute complex workflow operations involving multiple team members
• Supports with training for all new condition management programs and initiatives
• Lead related clinical informatics design and workflows in collaboration with IT
• Manage billing, IT, analytics tools to maintain efficient operations
• Maintain relationships with leaders across the system to advance condition management programs and obtain inputs for clinical workflows
• Implement methods to hotspot populations who would benefit from condition management as related to MSHP VBC goals and outreach workflows
• Interface with teams from across the health system (including clinical, IT, legal, operations, compliance, and connected devices) to advance condition management program
• Develops and reviews staff, patient and provider satisfaction feedback to inform program improvement and provide stakeholder updates

Responsibility #2 Personnel Management

• Exhibits strong interpersonal skills to influence and indirectly manage team members to maintain smooth operations.
• Is an empathetic listener, proactive problem solver and brings a positive team-building approach to management
• Exercises management skills such as coaching, effective and clear communicator, effective planner, good listener
• Supports weekly staff huddles to listen for barriers
• Supports the development of staff career goals
• Supports in performance review feedback for the director on an ongoing basis

Responsibility #3 Project Management

• Manages weekly, monthly and quarterly meetings to run smooth operations for the clinical department
• Develops effective project work plans, providing updates efficiently across multiple stakeholders
• Facilitates meetings, ensuring initiatives are accomplished effectively and on time
• Serve as operational support for quality initiatives, contributing to strategy, process design, implementation, and ongoing evaluation and improvement
• Develop communications and marketing materials for the program
• Develops operational, financial and clinical program dashboards with analytics and monitors related performance on an ongoing basis
• Manages EHR optimization, billing workflows and data capture to improve operations
• Implements methodology to assess long-term impact to populations served
• Supports with other areas as directed

Qualifications

Education and Experience

• Bachelors' degree with at least 4 years of experience at a management consulting firm, in healthcare management, or in a similar environment with demonstrated excellence in managing high-stakes, complex initiatives and in client and executive-facing roles
• Advanced analytical capabilities required; experience with healthcare claims analysis and clinical quality measures highly preferred
• Experience mentoring and developing junior employees
• Demonstrated passion for improving healthcare is a requirement; experience with population health, healthcare delivery systems, payers, and startups is a plus

Additional Skills and Qualities

• Analytic skillset – ability to build models and perform data analysis across finance and strategic business needs (e.g., market sizing), and healthcare topics with guidance from Condition Management Director
• Effective communicator – excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes research into actionable insights
• Organized – meticulous and detail-oriented; consistently meets timelines and objectives
• Reliable – delivers high-quality work and accurate analyses; raises questions or concerns in a timely manner
• Mature professional – seen as a senior team member, interacts with internal and external stakeholders independently and in a poised and professional manner
• Ethical leader – models behavior rooted in respect for patients
• Strategic thinker – adept at understanding how individual project activities fit within and contribute to overall initiatives
• Problem solver – proactively responds to problems with suggested solutions; sound judgment and decision-making abilities; takes initiative
• Flexible team player – able to collaborate well with diverse set of team members, comfortable working in a startup environment (which requires all team members to have the willingness to get things done)
• Passionate innovator – desire to join a fast-paced, growth-oriented environment with a passion for delivering superior health value and improving health care in the US

About the Mount Sinai Health System

The Mount Sinai Health System is New York City's largest integrated delivery system, encompassing eight hospitals, a leading medical school, and a vast network of ambulatory practices throughout the greater New York region. Mount Sinai's vision is to produce the safest care, the highest quality, the highest satisfaction, the best access and the best value of any health system in the nation.

The Health System includes approximately 7,480 primary and specialty care physicians; 11 joint-venture ambulatory surgery centers; more than 410 ambulatory practices throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and 31 affiliated community health centers. The Icahn School of Medicine is one of three medical schools that have earned distinction by multiple indicators: ranked in the top 20 by U.S. News & World Report's "Best Medical Schools", aligned with a U.S. News & World Report's "Honor Roll" Hospital, No. 12 in the nation for National Institutes of Health funding, and among the top 10 most innovative research institutions as ranked by the journal Nature in its Nature Innovation Index. This reflects a special level of excellence in education, clinical practice, and research. The Mount Sinai Hospital is ranked No. 18 on U.S. News & World Report's "Honor Roll" of top U.S. hospitals; it is one of the nation's top 20 hospitals in Cardiology/Heart Surgery, Gastroenterology/GI Surgery, Geriatrics, Nephrology, and Neurology/Neurosurgery, and in the top 50 in six other specialties in the 2018-2019 "Best Hospitals" issue. Mount Sinai's Kravis Children's Hospital also is ranked nationally in five out of ten pediatric specialties by U.S. News & World Report. The New York Eye and Ear Infirmary of Mount Sinai is ranked 11th nationally for Ophthalmology and 44th for Ear, Nose, and Throat. Mount Sinai Beth Israel, Mount Sinai St. Luke's, Mount Sinai West, and Mount Sinai South Nassau are ranked regionally.

The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

 Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:

• • Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.

• • Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.

• • Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.

• • Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. 

EOE Minorities/Women/Disabled/Veterans

https://careers.mountsinai.org/jobs/2706084?lang=en-us