Community Coordinator, Brigade

Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

Code for America is looking for a talented Brigade Program Community Coordinator who will work with our distributed Network by providing administrative, logistical, and program support. This role will operate on the Network Team.

About the Role:

You will be on the front lines of the Network Team, the first person many volunteers meet during their relationship with Code for America. Specifically you will drive the operations of the Brigade program including onboarding new leadership, aiding in setting up local groups,  processing expenses and managing the team’s documents and data. Please read here for additional information about the ongoing Network ReVisioning Project.

You will own 3 major buckets of work: Community Management, Volunteer Support Management, and Tools Administration and Maintenance. Time allocations are initial estimates for your first 6-12 months. 

This position reports to the Brigade Program Director.

In this position you will:

Be responsible for implementing various elements of our strategic approach:

• Organize. We unite coders, designers, product managers, user researchers, data scientists - and anyone who believes in the power of technology as a lever for social change - to build community and create a force for tackling some of the most pressing societal challenges.
• Deliver impact through partnership. We partner with local and national organizations and community groups to identify needs of underserved communities and provide technology support by using our practices of human-centered design, user research and data-driven decision making.
• Progress through practice. We practice and model new methods of community participation and accessibility with the help of technology. We develop and nurture communities of practice, spearhead new strategies to center lived experience, and develop democratic processes to enable the diversity, inclusivity and equity principles our mission mandates. 

Community Management (40%) 

• Support community onboarding and offboarding processes;
• Engage with volunteers across Code for America’s communication channels (including but not limited to) Slack, email, and discourse;
• Implement workflows and processes that allows the Network community to be participatory and as self-sustaining as possible and drive toward program goals; 
• Gather feedback from the community; develop and execute strategies to meet needs in partnership with other teams as needed; 
• Assist in the implementation of strategy for Network documentation and knowledge sharing;
• Escalate and work to manage issues as needed to keep the community a trusted space;
• Moderate, listen and engage regularly with our Network community members, providing them with the support and resources they need;
• Collaboratively plan and run community events throughout the year (Brigade Congress, project standups, trainings, etc.); 
• Measure, analyze, update and track community data; 
• Aid in the execution of the Network strategy, goals, and success metrics.

Volunteer Support Management (30%) 

• Monitor and manage the intake of volunteer support requests;
• Manage expense reporting and supporting documents for Brigade leaders;
• Manage the annual signing process of Memorandums of Understanding (MOU) for Brigades and Code for America;
• Respond to Brigade leader questions about finances and financial reimbursements, and escalate issues as necessary;
• Manage the program’s administrative tasks including  sending materials, following onboarding procedures, scheduling and preparing for meetings, and routing inbound requests;
• Be an integral part of ensuring a great volunteer experience for our Brigade leaders.

Tools Administration and Maintenance (30%) 

• Administer core Brigade Network tools such as Slack, Discourse, Meetup and Brigade Website;
• Monitor the usage and health of Brigade Network tools;
• Assist in the prototyping and implementation of new tools and programs developed by the Network Team;
• Develop and pilot strategies for expanding our impact through coordinated and resourced advocacy efforts, in partnership with other teams as appropriate;
• Onboarding for In-Kind resources;

About you:

This is a great opportunity for someone who has strong logistical operations skills and can act as a friendly and effective interface between the Network team, Brigade leaders, and outside partners.

• Detail-oriented and systems focused: Stay on top of all specific tasks/follow-up items and general areas of work; consistently meet deadlines;
• Independent and strong self direction: A self-starter with ability to see tasks through from start to finish independently;
• Email Management: Ability to write concise emails and handle high email volume;
• Effective Response Skills: Strong customer service skills and ability to escalate issues as appropriate;
• Network Experience: Experience with Code for America Brigades is a big plus. Experience working with volunteer groups and/or community organization preferred;
• Optimistic approach and flexibility: Approach work with a spirit of “yes”; push work forward through obstacles and adapt quickly as things change (which they inevitably will!);

It’s a bonus points if you/have: 

• Experience working in or closely with government;
• Relationships with grassroots and activist groups on related issues (criminal justice, social safety net, strengthening democracy, transparency, & accountability);
• Training on Diversity, Equity, and Inclusion (DEI);
• Training on conflict management/mediation

What you’ll get: 

• Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
• 401k plan with matching funds 
• A collaborative, hardworking and fun environment
• Leadership and teammates who value Equity, Inclusion, and Diversity
• Professional development includes bi annual 360 review process and $1000 annual budget 
• A manager and org-wide structure that supports and enables professional development
• Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion, we extend this to our hiring process. This role at this level is ranged from $58,650 - $79,350 in yearly salary. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. That target for this role is $66,413. These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials. 

Equal Employment Opportunity: 

Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.