Show Experience Lead, Austin/Houston/Philadelphia/Vancouver

SHOW EXPERIENCE LEAD | AUSTIN, HOUSTON, PHILADELPHIA, VANCOUVER

We’re Sofar Sounds, your global music community. We bring people together in unexpected spaces in over 400 cities around the world. We’re artists, music lovers and organizers. We’re a company of musicians for musicians.  We create, perform, listen and work to make intimate live music experiences that connect us all. Every show is focused on the artist.

THE ROLE

As the Show Experience Lead, you will support the organization and production of every event in your city. Working closely with the Sofar regional team, you’ll be one of the local leaders in the Sofar community. You’ll make sure that Sofar events run smoothly, safely and that the experience is an awesome one for everyone. 

Sofar has worked with over 30,000 artists, hosted over 1,000,000 fans at shows around the world and engages with millions more online each month. You will be part of a music-adoring team who are passionate about creating an industry-leading culture that supports artists and introduces their music to new fans.

WHAT YOU’LL DO

• Work to create and maintain the highest-quality experience and safety at every show - for audience, artists, hosts, crew, and local contractors
• Serve as one of the local leaders in the Sofar community in your city - you’ll be one of the main points of contact 
• Act as a point of contact for Sofar Crew - working closely with our Crew Ops Managers to train them and create tons of opportunities for them to connect
• Collaborate with other leaders in your city to cultivate genuine connection within the Sofar community through local meetups
• Work up to three shows per week, and a maximum of ten shows per month
• Report on venue quality, safety and vibe
• Serve as the main contact for general and day-of-show operations
• Manage day-of-show supplies and local gear inventory
• Keep an ear to the ground to recommend artists, venues, crew, and community partners across the city 
• You might assist with social media posts to promote Sofar and the artists in your city when needed 
• You’ll also discover a lot of great new music, from all around the world

WHO YOU ARE

• You’re driven to support artists and bring people together
• You know your city’s authentic voice and character and have a genuine commitment to supporting local artists/ music
• You have a deep love of live music and are connected to the local music community
• You can work autonomously, but remain connected 
• You have people management experience
• You have a sincere and empathetic approach to work and communications
• You’re organized, detail oriented & work well with deadlines & problem solving 

• You’re passionate about building and supporting your local community 
• You are able to work flexible working hours
• Previous experience in producing live music events, customer service or hospitality is a big plus 
• Eligible for employment in the US / UK / CAN

DIVERSITY, EQUITY & INCLUSION

We are proud to have a global workforce and strive towards having a diverse workplace. We have an Equity Council, Employee Resource Groups and ongoing learning and development in this area - DEI is important to us and our culture.

COMPENSATION, PAY EQUITY & BENEFITS

Our people and global communities are precious - we aim to treat them as such. At Sofar we feel strongly about the compensation and benefits that we provide across the board so that no matter your skill set or experience you’re paid fairly according to market rate, plus your health and wellbeing is supported through our local benefits packages.

LEARNING & DEVELOPMENT

We invest in your learning and development and strive to create a learning culture through formal and informal workshops, training, and a personal L&D budget and learning path.

HIRING JOURNEY

We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to say “Hello” and to start getting to know one another.  If it’s not the right opportunity this time, we’ll always let you know. 

Typically our hiring process takes a maximum of 4 weeks end to end. You’ll be guided through the process by our Talent team and an interview panel of lovely humans who will give you support and feedback throughout - we’ll do our very best to create an interview environment that brings out the best in you and sets you up for success. 

If this sounds like you, we can’t wait to meet you - come on in.