Site Support Manager, National Portfolio

Organization Overview 

GreenLight Fund is a national nonprofit that partners with communities to create opportunities for individuals and families to move out of poverty by matching needs with proven programs that drive results. 

Deeply connected to local communities, we facilitate game-changing collaboration, break down barriers and build momentum so individuals and communities move forward, especially those historically impacted by systemic racial and economic inequities. 

Each year, in each GreenLight site, we focus on identifying one, critical, unmet community need, and begin to take specific action against that to make real change. We identify and assess programs with successful track records of meeting a similar need elsewhere, and partner with the community to invite in and launch a program with the best local fit. GreenLight makes multi-year, catalytic investments in our portfolio organizations, galvanizes a community of support and facilitates ongoing collaboration to ensure impact. Our impact increases exponentially as we build a growing portfolio of best-in-class organizations making measurable progress each year–all across the GreenLight network.                                                                                                                        

Since its founding in 2004, GreenLight has become a national network of 11 sites and growing,  successfully running the selection process and investing in and launching 39 proven programs  thus far. GreenLight sites include Atlanta, Baltimore, Boston, Charlotte, Cincinnati, Detroit,  Kansas City, Greater Newark, Philadelphia, San Francisco Bay Area, and the Twin Cities. GreenLight expects to expand to two additional sites between now and 2024. To learn more about the GreenLight Fund, please visit www.greenlightfund.org. 

Position Overview

GreenLight Fund seeks a mission-driven, intellectually curious, and people-centered National Site Support Manager to join our NatPo team, which supports GreenLight sites to effectively and efficiently execute the GreenLight Method, and creates and maintains systems and processes for continuous learning – from each other, from our portfolio organizations and from our communities. The Site Support manager will provide hands-on coaching to GreenLight sites to ensure they have the knowledge, tools and capabilities they need to successfully implement the GreenLight Method with fidelity. 

The NatPo team is led by the Vice President, National Portfolio and Learning, and includes three sub-teams: Model Design; Site Support and Network Learning. The Site Support Manager will report to the VP, National Portfolio, and will work collaboratively across the NatPo team and the GreenLight Fund national network. 

Responsibilities

Coach & Advise GreenLight Sites

• Ensure sites have the knowledge, tools and capabilities they need to effectively and efficiently implement each stage of the GreenLight Method with fidelity (from selection through portfolio management). Specifically:  
  • Advise sites on development of local landscape analysis and needs assessment; 
  • Advise sites as they conduct due diligence on prospective portfolio organizations, including financial analysis (including development of a 4-year budget), program model and scalability assessment, racial equity, and impact analysis
  • Provide hands-on support for sites in their first selection cycles, guiding them to successful first investments (e.g., community engagement, Selection Advisory Council management and preparation, site visits)
  • Support sites to develop Engagement Agreements with portfolio organizations in conjunction with the VP, National Portfolio
  • Provide coaching/advising for sites with portfolio management 
• Coordinate with the NatPo and People Operations Teams to ensure every site staff member has the onboarding and ongoing learning and development (L&D) opportunities they need to implement the GreenLight Method 
• Lead site check-ins and serve as the main point of contact to direct site staff to the tools, resources or NatPo staff support they need to guide their implementation of each stage of the GreenLight Method
• Assist Chief of Staff with coordination of site support across national functions (e.g. ensure national team asks of sites are sequenced thoughtfully)
• Utilize reflective practices to continuously improve site support

Program Implementation 

• Provide hands-on support and capacity to new site EDs until their first Associate is hired and onboarded (e.g. landscape analysis, community engagement and research, Selection Advisory Council management and preparation, site visits)
• Provide temporary, time-bound support to sites that experience unexpected staff turnover to help sustain program-related needs 

National Portfolio Team 

• Ensure documents and resources related to site support are captured in the NatPo resource library and easily navigable for site staff (knowledge management)
• Collaborate with NatPo Model/Design staff: Ensure sites’ implementation experience is informing the ongoing refinement and continuous improvement of the GreenLight Method by maintaining active feedback loops between sites and the NatPo Model/Design team
• Liaise between the NatPo Learning Team and sites regarding annual portfolio data collection, portfolio-facing learning activities and other internal and external communication about data/learning
• Co-lead planning, hiring, onboarding, and management of National Portfolio interns and fellows, as well as the alignment of interns and fellows across sites as needed
• Participate in cross-functional work groups and collaborate on special projects that advance key organizational priorities

Required Qualifications

• A minimum of three years of experience with increasing levels of responsibility; 
• A deep commitment to removing barriers to inclusive prosperity so individuals and families can thrive, and an understanding of the challenges and inequities facing families living in low-income communities;
• Experience coaching individuals and/or teams;
• Strong interpersonal skills and customer service orientation, including cultural agility skills necessary to work effectively with diverse people, teams, and communities;
• Strong project and time management skills, and the ability to prioritize and manage several projects concurrently;
• Outstanding research, writing and communication skills;
• Willingness to quickly learn and analyze new information;
• Ability to take initiative and think creatively;
• Flexibility, humor, and a passion for GreenLight’s mission;
• Live in reasonable proximity to a GreenLight site: Atlanta, Baltimore, Boston, Charlotte, Cincinnati, Detroit,  Kansas City, Greater Newark, Philadelphia, San Francisco Bay Area, and the Twin Cities.

Preferred Qualifications

• Bachelor’s degree in related field or equivalent work experience;
• Experience with the GreenLight Method from either working at a GreenLight site or with a GreenLight portfolio organization; 
• Experience using programmatic performance management platforms (e.g. Apricot) and/or CRM databases (e.g. Salesforce) and Microsoft Office; 
• Experience with community engagement, centering lived experience and proximate voices; 
• Experience working in a national, multi-site organization and understanding of the dynamics that can arise between the national/headquarters and sites responsible for program implementation.

Location

Applicants must live in reasonable proximity to a GreenLight site: Atlanta, Baltimore, Boston, Charlotte, Cincinnati, Detroit, Kansas City, Greater Newark, Philadelphia, San Francisco, and the Twin Cities.

Compensation

The salary range for this position is $75,000 - $80,000 commensurate with skills and experience.

GreenLight offers a generous benefits package that includes medical, dental, and vision insurance, 401k match, and generous PTO and parental leave, as well as short- and long-term disability, life insurance, FSA, EAP, remote work assistance, and professional development.

To Apply 

Please submit a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of this position at our website via www.greenlightfund.org/careers.

GreenLight Fund is committed to fostering diversity, equity and inclusion at every level of the organization. GreenLight Fund recognizes and appreciates the value of building a diverse workforce and creating an inclusive work environment. GreenLight Fund takes pride in being an equal opportunity employer regardless of age, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national or ethnic origin, physical or mental ability, race, region, sexual orientation or veteran status. 

If you need assistance or accommodation due to a disability, you may contact us at hr@greenlightfund.org. 

Please submit a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of this position at our website via www.greenlightfund.org/careers.