Program Coordinator, Volunteer Program

Compensation: $24.50-$26.50/hr

Reporting To: Program Manager, Guide Program

Start Date: May 2022 (as soon as possible)

Work Environment: Hybrid (in NYC office at least 2 days per week)

About Resolution Project

At Resolution Project, we see the spark of passion in young people.  We work with them to build it into a lifetime of impact. People do not need decades of experience before they can start making a difference in the world. Especially while young, they have the energy, idealism, and ambition to address complex challenges—today. But they need a community that invests and believes in their leadership. Resolution provides this support to young innovators around the world so they can break barriers and ignite meaningful change.

The Resolution Fellowship is the core of our work. To become a Resolution Fellow, young people first compete in our Social Venture Challenge (SVC), pitching ideas for social enterprises in their communities. Those who are selected become Fellows, receiving seed funding and lifelong support. Resolution is there, even if they evolve or pivot from their original ideas, with global resources, mentorship, expertise, and community, along with a growing network of local partners. These components come together to form a proven model that identifies promising young leaders, launches their first ventures, and sticks with them as they grow.

Since our beginning in 2008, Resolution Project has launched and supported the growth of over 500 Fellows, working across six continents and in over 80 countries. Altogether, our Fellows have impacted the lives of more than 4.6 million people around the globe. Through Resolution Project, young leaders receive unmatched guidance and wisdom from a team of partners, volunteers, and innovative peers around the globe. We remain committed—today and always— to all of our Fellows and to expanding our outreach to lower-resourced communities. 

Position summary

The Program Coordinator, Volunteer Program is the external marketing name for our internal role, Program Coordinator, Guide Program. The Program Coordinator, Guide Program will join a high-performing team to help ensure Resolution’s achievement of key objectives, with specific duties related to the successful management of the Resolution Guide Program. This is a new role working closely with the Program Manager, Guide Program actively recruit, onboard and manage virtual volunteers called Resolution Guides. Guides support Resolution Fellows throughout the implementation of their social ventures and provide professional and personal support to the Fellows they work with. This role will also provide the opportunity for the Program Coordinator, Guide Program to lead in communication strategies to build Guide community and support volunteer engagement initiatives to recognize volunteers for their contributions to supporting Resolution Fellows and our mission. 

The Program Coordinator, Guide Program will be part of a collaborative team in a role where they will be working closely with our inspiring Resolution Fellows, volunteers, and small, high-performing staff. We are currently hiring for three different Program Coordinators, all focused on different work streams within the Program Department and reporting to different managers. We hope to be able to onboard all three Program Coordinators around the same time, allowing for a shared experience during the introductory period in their new roles. All Program Coordinators should expect lots of hands-on work, learning opportunities, and daily interactions with other members of the incredible Resolution community.

The candidate must have a flexible schedule, be prepared to join meetings and conference calls earlier and later than regular business hours – including some weekends – with appropriate compensation and/or schedule adjustments, and be willing to occasionally travel when it is safe to do so.  

Key Responsibilities

Work collaboratively with professional staff, Fellows, and volunteers to support programmatic goals and organizational growth as follows:

Guide Recruitment and Onboarding

• Actively recruit volunteer candidates who are interested in the Guide role.
• Develop marketing content and update volunteer postings to promote the Guide Program, working alongside the Program Manager and Assistant Director of Communications.
• Screen and process new Guide applications for review by the Program Manager.
• Schedule Guide interviews and training calls.
• Update and maintain records to ensure a smooth process for matching Guides with Fellow teams.
• Coordinate the introduction of Resolution Guides to Fellow teams in collaboration with other Program staff.

Volunteer Engagement

• Engage with the Guide community through organizing occasional in-person and virtual events focused on community engagement, sending reminders and notes, and supporting logistics as needed. 
• Assist the Program Manager, Guide Program with developing strategies to recognize volunteer contributions.
• Maintain the Guide community Facebook and LinkedIn groups by adding members and posting engaging  content.

Guide Administrative Support

• Schedule and send Monthly Guide Report reminders in Salesforce.
• Assist the Program Manager with supporting Guide Leaders (volunteer leaders who provide support to Resolution Guides)by helping with tracking, scheduling, and attending meetings.
• Update and maintain volunteer records in Salesforce and other volunteer management systems.

Program Team Support

• Coordination related to scheduling calls, setting up meetings, and, as needed, drafting agendas and taking meeting notes. 
• Work with the Program team to ensure effective data management, including updating records in Salesforce, generating reports, updating the website, and handling tracking in all relevant documents.
• Help schedule and support speakers, panelists, partner attendees, Guides, and guests for various in-person and virtual events.
• Draft content for the monthly Resolution Community newsletter. 
• Other programmatic and general office administrative tasks as needed.

Qualifications

• At least one year of relevant work or strong internship experience.
• Extremely organized with meticulous attention to detail and follow through.
• Ability to both work well independently and seek support and points of escalation when needed. 
• High level of professional written and verbal communication with good interpersonal skills to work closely with volunteers, staff, and international Fellows.
• Proficient in Microsoft Office and Google Application Suites with a high level of general computer competency.
• Commitment to the principles of Inclusion, Diversity, Equity, Access, and Learning (outlined here in our DEI statement: https://resolutionproject.org/deistatement/).
• Resolution requires that all staff be fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a medical reason or sincerely held religious belief). Resolution abides by each state’s requirements and acknowledges those may change over time. If moved forward to the phone screen stage, you will have the chance to ask a team member more about this requirement.

Preferred

• Experience recruiting and/or managing volunteers.
• Experience with social media and/or community organizing. 

• Familiarity/experience with Salesforce or other CRM (training available).
• Passionate about young people making an impact, and commitment to social change and social entrepreneurship.

Benefits

Resolution does our best to provide a competitive benefits package to our team. Full-time Resolution staff members have access to a range of health plans as well as coverage for dental, vision, life, and disability insurance, covered at 100% for the employee. Full time staff also have access to generous paid time off and robust professional development opportunities. In addition, employees may opt into FSA, HSA, transit check, and other voluntary insurance policies.

Resolution is an equal opportunity employer.  The organization does not engage in and prohibits discrimination in employment opportunities or practices on the basis of race or ethnicity, color, national origin, ancestry, gender identity, sex or gender (including pregnancy), LGBTQ+ status or sexual orientation, age, religion, creed, physical or mental disability, marital or partnership status, veteran status, military service status, or any other characteristic protected by state, local or federal law.