As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary for this role is $45,000 to $50,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management
- Build landlord portfolio to include up to 200 additional units throughout Cook County;
- Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago;
- Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA accessible units and units for people with justice backgrounds;
- Establish new relationships with landlords and property owners;
- Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio;
- Provide subject-matter guidance and mentorship to other department professionals;
- Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects;
Project Coordination
- Secure leases and unit agreements;
- Outreach to and engage landlords to identify housing units;
- Develop and implement housing inspection process, including housing quality standards;
- Monitor unit remediation and repair activities prior to move-in;
- Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations;
- On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management);
- Manage after hours emergency line for Landlord issues;
- Intervene with landlords on serious repair or safety issues after tenant move-in;
- Plan and facilitate landlord engagement and appreciation events.;
Quality Assurance and Data Entry
- Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy);
- Correct missing or incorrect data on quarterly basis.
Meetings & Training Facilitation
- Develop and conduct trainings for CHH staff and subcontracted staff on landlord tenant law, landlord engagement and relationship building;
- Attend required conferences, trainings (i.e., HMIS, or any system wide trainings) and webinars;
- Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, CaseWorthy Group, Grants Prep meeting, Interdepartmental Training Workgroup);
- Participate in applicable system-level external committees.
Staff Supervision
- Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff;
- Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures.