Business Operations Coordinator, Consulting

At Rock Health, we’re making healthcare massively better by investing in the next generation of entrepreneurs, advising major corporations on what matters in digital health, and working to scale health equity for all humanity.

About Rock Health Advisory:

Rock Health Advisory supports leaders within major corporations on strategic initiatives to change healthcare for the better. Through our consulting practice and membership program, we help teams at leading Fortune 500 companies—across healthcare, technology, retail, and more—on strategies to bridge the gap between entrepreneurial innovation and the status quo by improving their existing products and services and building new ones. Put simply, our mandate is impact. We want to make healthcare massively better for every human being.

About the Role:

We’re hiring a detail-oriented and organized Business Operations Coordinator to work within our growing digital health Consulting practice. You will work directly with the General Manager and Principal as well as the Business Operations Manager of the Consulting practice. You will also interface with the rest of the Rock Health team and work closely with clients and external stakeholders.

We are looking for someone eager to grow alongside our growing organization. You will learn a ton about different aspects of running and growing a business and have the chance to take on new opportunities as they emerge.

This role is remote, however the team travels to meet in person every ~2 months in various cities for co-working weeks. There are also planned events that happen throughout the year that you may be required to attend.

About You:

You are a problem solver, always one step ahead with a solution to whatever comes up. You can manage multiple balls in the air without dropping them. You have attention to detail and an eye for value-added improvements. You are organized, but don’t let the process bog you down. You are a positive, open, and reliable teammate—someone your team can always count on. You are eager to work in a team environment that presents opportunities to grow and develop professional skills that are transferable to various career paths. You know that doing excellent work means sharing responsibility and supporting your teammates. You are a resilient person, capable of embracing change and are comfortable with ambiguous situations that require you to learn on-the-job.

You are excited by the opportunity to work on a growing team at Rock Health and to build your skillset.

Responsibilities:

Right hand person for General Manager and Principal(s) of Rock Health Consulting:

• Maintaining communication with clients as well as internal team members
• Owning calendar management, including scheduling (maintaining communication with clients and internal team members, helping to troubleshoot conflicts, prioritizing and making judgment calls)
• Managing contacts and correspondence, supporting CRM maintenance, and drafting and responding to emails
• Organizing travel plans
• Processing GM and Principal(s) expenses
• Coordinating in-person meetings when traveling to other locations/conferences

Support to Business Operations Manager of Rock Health Consulting:

• Planning and organizing team events and cowork weeks
• Assisting with various urgent or time sensitive tasks that may arise on a daily basis
• Serving as a thought partner on streamlining and designing new processes as the consulting practice grows (ie: recruiting, consulting team activities and agenda)
• Sustaining organizational document and knowledge management

Qualifications:

• Excellent organization skills, ability to maintain and develop trackers
• Strong attention to detail, without losing sight of the bigger picture
• Ability to assist with multiple projects at once, and prioritize in the face of numerous tasks
• Passion for helping those around you and fostering a positive team environment
• Competence with Google workspace, Slack, Zoom, and ability to learn new tools quickly
• 2-5 years of experience in an operational role, chief-of-staff, or executive admin role is a major plus

https://rockhealth.com/job/business-operations-coordinator-consulting/