Director of County Operations for Outpatient Programs in Hendricks County

Do you have passion in the social work and/or mental health field?  Do you have strong leadership ability, business acumen and the ability to motivate teams and employees to achieve excellent results?  If you answered "yes" to all the above, then we have the career for you.

Cummins Behavioral Health Systems Inc. is seeking a forward-thinking clinical candidate with a strong background in social work and/or mental health for a new position as Director of Outpatient Operations to lead our Hendricks County Outpatient Office located in Avon, IN. 

Job Summary: 

The Director of Clinical Operations is a member of the clinical operations senior leadership team and serves in a transformative leadership role related to shared leadership, organizational culture, and lifelong learning. The DCO leads the Montgomery County Division and oversights program development and performance.  Community engagement and mission advocacy connects our services to people in the community. The DCO ensures quality and performance improvement initiatives as well as provides professional development.  

Essential Leadership Responsibilities: 

Essential to being a member of Cummins' Leadership Team, involves incorporating the following essential leadership responsibilities in all actions: 

• Mission-driven Decision-making: Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others. 
• Shared Leadership: Collaborate with other members of Cummins' leadership team and departments to achieve goals as a collective team. 
• Organizational Culture: Build and sustain an organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion. 
• Feedback-Informed: Maintain communication networks with community stakeholders and internal employees; Consider feedback to drive enhanced performance. 

Essential Functions: 

Regular and reliable attendance is necessary to perform the following essential functions of the position.   

Program Performance: Consistent with organizationally defined leadership and management best practices, ensure sustainable financial performance as well as consumer satisfaction throughout assigned division.  Lead the division in achieving successful outcomes. 

• Enforce organizational policy, procedure, and risk management practices; Ensure organizational best practices are implemented and maintained within the program. 
• To ensure the overall success of the outpatient office and other county facilities, the position requires the DCO to be present, on-site, and directly support team leaders and staff. 
• Guide team leaders and employees in meeting organizational financial goals, performance benchmarks and standards, and annual and strategic plan goals. 
• May participate in the development and/or oversight of grants and funding proposals.

Program Quality and Performance Improvement: Within assigned division, lead organizational quality assurance initiatives and ensure the division maintains a system of learning and growth. 

• Ensure compliance with organization accountability standards by examining records, reports, and documentation and communicating analysis to identified team leaders.   
• Participate in the organizationally defined process of assuring quality and improving performance.  
• Disseminate quality and performance improvement information within division, providing learning experiences for employees to continuously grow.  
• Work closely with leadership to develop and maintain data-driven change systems intended to improve performance metrics.  
• May participate in organizational audits from external credentialing and accreditation bodies and lead performance improvement initiatives that may follow. 

Recruitment and Retention: Recruit, hire, and retain qualified employees. 

• Participate in the development and implementation of organizational recruitment plan. 
• Participate in identifying candidates and promoting open positions within the community. 
• Screen andInterview applicants for open positions.  
• Collaborate with others organizational hiring systems to onboard the new employee. 
• Participate in the development and implementation of organizational and divisional retention plans.
• Assume other duties and responsibilities as determined necessary and/or assigned. 

Program Development and Change: Through the organizationally defined, ongoing planning process used to establish change projects and evaluate their outcome, participate in program development and planning to establish organizational best practices.  Lead change process within assigned division and amongst teams. 

• Participate and ensure the achievement of organizational annual, strategic, and budget plan development goals. 
• Attend Leadership Council, Risk Management Council, and Systems meetings representing the division. 
• Lead and participate in best practice councils, project development, task groups, and other organizationally established program development initiatives. 
• Develop, review, revise, and implement approved organizational policy and procedures to be consistent with the ever-changing external environment. 
• Serve as a liaison for the Consumer Advisory Board (CAB) and integrate data and feedback into ongoing program development.  
• May develop and review contracts and memoranda of understanding.  

Professional Development and Competency: Ensure competency and compliance with internal privilege and credentialing of employees within assigned division through organizationally defined systems. 

• Provide direct supervision and professional development to team leaders and direct reports. 
• Evaluate and providecoaching related to team leadercompetency and performanceas well as serve as a team leader in the absence of program team leader to ensure supervision and competency standards are met. 
• Participate in the development and implementation of organizational training plans. 
• Coordinate, lead, and plan monthly Performance Review Meetings that include all members of the division for the purpose of performance improvement, recognition, employee involvement and team cohesion. 
• Ensure all providers within the division, including team leaders, receive clinical supervision by organizational standards. 
• Participate in the monthly Team Leader Meeting. 
• Support leaders in implementing learning communities, individual supervision, group supervision, and interdisciplinary staffing.  Evaluate job performance of team leaders and direct reports. 
• May create and provide professional development training through teaching during new employee orientation, as a part of the organizational training plan, and to support other leaders' training needs throughout the organization. 

Community Engagement and Mission Advocacy: Build positive, collaborative partnerships with community members and stakeholders. 

• Develop and implement strategic community engagement plans. 
• May represent Cummins at state and/ or regional committees. 
• Participate in the development and delivery of local catchment area annual county tax report as applicable. 
• Assume other duties and responsibilities as determined necessary and/or assigned.

Training and Development: 

Participates in continuing education programs and in-service training consistent with professional licensure and internal standards or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided to the people we serve.  

Education and/or Experience:   

1. Licensed Provider (LCSW, LMHC, LCAC, or LMFT) with a master's degree  

Skills, Knowledge & Abilities: 

• Clinical Skills:  Advanced knowledge of clinical standards, best practices, behavioral health services, and modalities of treatment within the scope of this position and associated with professional licensure; Clinical knowledge related to quality of care for the scope of this position; Knowledge of community mental health services and resources on a local, state and national level; Ability to guide the organization in meeting and exceeding standards; Ability to follow corporate guidelines related to policies and procedures. 
• Strategic Thinking and Foresight Skills: Ability to develop strategic, forward-looking plans; Ability to factor in the needs of every part of an organization; Ability to analyze organizational strengths, weaknesses, opportunities, and threats. 
• Systems Thinking Skills: Ability to effectively work and build working relationships cross-functionally; Ability to make decisions in the best interest of the organization and the people we serve; Ability to approach work through collaborating with a team; Ability to seek understanding without jumping to judgements or conclusions; Ability to consider all interconnected departments and steps of a workflow; Ability to get a team to work across functions as needed.  
• Conflict Resolution Skills:  Ability to have crucial conversations that seek resolution to disputes; Ability to proactively work with people from other teams, branches, or departments to ensure workflows and ideas are optimally aligned and goals are shared; Ability to maintain collaborative relationships with organizational leaders. 
• Prioritization Skills: Ability to prioritize tasks and efficiently use time. 
• Emotional Intelligence Leadership Skills: Ability to effectively communicate in writing and orally; High level of emotional intelligence to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict; Ability to work with diverse teams; Proficiency and commitment to internal and external customer service; Ability to interact with courtesy and respect; Recognized as one who can adapt and positively lead in a changing, sometimes in a disruptive environment; Ability to develop professional relationships involving direct communication; Ability to communicate openly, clearly, and in a spirit of cooperation.  Recognized by others as having a positive, engaging leadership attitude. 
• Employee Development Skills: Ability to lead through teaching and coaching; Ability to empower employees to grow and professionally develop. 

As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.

Compensation and Benefits:

• Competitive salary
• Excellent work life balance (23 paid days time off and holidays)
• Professional advancement
• Diverse career tracts
• Comprehensive insurance package
• Clinical support from leaders in field
• Matching contributions to your 401K program

Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cumminsbhs.hirecentric.com/jobs/228414-47726.html

https://cumminsbhs.hirecentric.com/jobs/228414-47726.html