Manager of Human Resources & Support Services

Reporting to the Managing Director of Human Resources, the Manager of Human Resources and Support Services will be responsible for providing comprehensive and proactive HR management support for the Firm. This individual will have direct management responsibility for all aspects of the Firm’s support services, including allocation, utilization and overall performance of the Firm’s legal assistants, paralegals, and centralized support services staff. This individual may also serve as an HR Business Partner to assigned departments. They will also have day-to-day operational responsibility for a broad spectrum of HR functions including employee relations, training and development, recruitment, and HR process. Specific responsibilities:

Job Functions:
• Manage and direct all aspects of the Firm’s legal assistants, paralegals and centralized support services staff.
• Analyze and recommend appropriate staffing models to ensure the highest level of service to the Firm in the most cost effective and efficient manner possible.
• Oversee and partner with the Legal Assistant Leads thus ensuring an even distribution of workflow.
• Provide employee relations counsel to management and employees. Facilitate problem resolution, offer performance improvement counsel and implementation of performance improvement plans.
• Identify new opportunities where HR can add value to the Firm.
• Assist the Managing Director of HR in aligning HR strategy with business strategy for Firm.
• Manage and conduct the annual performance evaluation process for all support services staff.
• Recommend changes to staff compensation based on performance levels and sound market data.
• Plan, implement and administer an effective staffing and recruiting program. Counsel management on candidate selection.
• Prepare and analyze headcount and overtime reports.
• Analyze training needs for all business professional staff. Develop and implement training plans to meet Firm needs.
• Analyze HR operations and recommend improvements in systems and process.
• Update and maintain employee guidelines to reflect changing Firm policies and applicable employment laws.
• Ensure legal compliance by monitoring and implementing applicable Human Resources federal and state requirements.
• File, audit, maintain and retain records in accordance with federal and state regulatory requirements, including, EEO and OSHA reporting and record keeping.
• Participate in special projects on an as needed basis.

Essential Management Competencies:
• Uses leadership skills to establish effective working relationships, encourage teamwork, and build consensus in order to meet or exceed project standards and Firm objectives.
• Maintains active lines of communication within and between departments to share knowledge and support collaborative efforts, organizational change, and goal achievement.
• Maintains current knowledge of trends and developments affecting the project and utilizes innovative thinking, creativity, and sound decision-making to ensure the highest level of achievement, productivity, and work satisfaction.

•Manages change occurring within the department and collaborates with other members of management to ensure organizational change is effective, efficient, and aligned with the Firm’s strategic goals.

Qualifications:

• Bachelor’s Degree required.
• SHRM or HRCI certification preferred.
• 6-8 years Human Resource Generalist experience, with a minimum of 5 years at the management level. Prior management of support staff personnel required.
• Experience with HRIS, ATS, and Performance Management Systems.
• Working knowledge of compensation, training and performance management preferred.
• Strong knowledge of legal issues in the workplace.
• Proven ability to partner with departmental managers/supervisors and senior management.
• Demonstrated ability to organize work and set priorities to meet deadlines while working independently.
• Superior verbal and written communication, analytical, and problem-solving skills.
• Professional demeanor and presentation consistent with a professional office environment.
• Demonstrated commitment to confidentiality and the ability to handle sensitive information discreetly.

Physical Requirements:
• Must have moderate physical mobility and the ability to operate equipment such as a computer and copy machine.
• Must have the ability to communicate clearly and to read and follow detailed instructions.
• Must have the ability to work in stressful conditions under time deadlines.