Regional Chief Operating Officer, CT & RI (Farmington, CT)

  • American Red Cross
  • Farmington, Connecticut
  • Feb 14, 2024

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us? 
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Regional Chief Operating Officer to support the Connecticut and Rhode Island Region. The location for this dynamic opportunity is at the regional HQ office in Farmington, CT.


The Regional COO provides leadership, vision, and strategic planning for a region with mobile collections or non-biomed facilities only.  Direct, administer and coordinate the region’s organizational and business activities to ensure goals, priorities and timelines are met.  Lead all regional administrative functions. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.


1. Supervise, coach and mentor management, employees, and volunteers in multiple areas throughout a region with mobile collections or non-biomed facilities only. 

2. Provide ongoing analysis, monitor, forecast, and interpret financial reports and fundraising budgets for chapter boards and executives within region to ensure fiduciary responsibility and compliance. 

3. Liaise with corporate functions (Finance, Human Resources, Information Technology, Real Estate, Facilities/Fleet Management, Risk Management, Office of General Counsel, etc) to ensure responsibilities correlating to these functions are accomplished within the region. Oversee the upkeep and safe operations of all vehicles and trailers within the region’s fleet.  Ensure that real estate transactions are carried out in accordance with policies and procedures.  Ensure maintenance of buildings and grounds for all facilities within the region.  Ensure Continuity of Operations (COOP) plans are in place and updated for all facilities within the region. 

4. Serve as the service delivery regional liaison ensuring that a collaborative partnership is maintained with Preparedness, Health and Safety Services (PHSS) and Biomed to ensure a One American Red Cross approach to service delivery within the Region. Facilitates the planning process including all stakeholders in the event a community service program is transitioned from the Red Cross to another organization.

5. Oversee personnel management, program development, operations, revenue, and expense targets for all Community Service programs within the region. 

Establish operating policies and procedures that affect departments and subordinate sections and work units.  Interpret company-wide policies and procedures.  Develop budgets, schedules, and performance standards.

The salary range for this position is (CT): $122,000- 130,000. 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. 


Education: Bachelor's degree required.

Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.

Management Experience: 5 years of management experience.

Skills & Abilities: Ability to work on a team.  Ability to plan, prioritize and organize work to maximize team performance and meet customer expectations. Excellent organizational skills and ability to work with attention to detail. Strong project management skills.   Strong interpersonal skills and the ability to create and maintain collaborative work relationships within the organization and with external stakeholders.  Refined critical thinking, analysis and problem-solving skills and the ability to establish and adjust to current and emerging priorities and negotiate multiple complex activities.

Travel: Travel is required throughout the Region.  Some out-of-region travel may also be required.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).


Physical Requirements

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.



Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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