Supervisor, Laboratory Operations

  • American Red Cross
  • Omaha, Nebraska
  • Feb 14, 2024

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:


As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW (Job Overview): 

Supervise and control daily Laboratory support operations, including training, assessments, and document development. Ensure operations are consistent with and in compliance with laboratory standard operating procedures and American Red Cross policies.  Responsible for supervision and/or oversight of training for laboratory staff. Manage the development and training curricula and ensure compliance with the training system and resolution of training problems. Oversee or perform competency assessments. Collaborate with the Education department to ensure compliance with the training system and resolution of training problems. Oversee the coordination of preventative maintenance and validation of equipment. Serve as Change Management and Site Implementation Lead. Perform departmental Problem Management duties including investigation of problems, development and tracking of corrective actions and effectiveness checks. Act as a Suspect Product Core Team member. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.


  • Supervise support staff including, but not limited to, hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success.
  • Oversee the coordination of training with the Education Department, laboratory management, trainers, and staff and assist education staff in development of curricula. Oversee competency assessments and monitors the training progress of laboratory staff. Serve as the point of contact for training questions and issues related to training compliance.
  • Participate in root cause analysis and development of corrective actions and monitor effectiveness checks. Ensure that all timeframes for reporting or resolutions are met. Process any combination of reports which may include: customer complaints, material review board process, supply and equipment problem deficiency reports. Develop and implement process improvements for department based on empirical data and need.
  • Serve as point of contact for validation and implementation plans. Coordinate, assign, and track equipment preventive maintenance schedules and validations.
  • Develop and review documents and coordinate transmittal and document package implementations. Develop and participate in change management plans.
  • Supervise the review of all inspection notes and communicate issues and concerns, as appropriate. Evaluate and respond to inspection and audit findings and observations to determine risk to department.
  • Assist with reviews for internal regulatory system applications compliance and serve as the point of coordination for these systems quality reviews. Oversee archiving of department records in accordance with system guidelines and AABB Standards. Ensure compliance with state and federal regulations, AABB/ASHI standards, CLIA regulations, ARCBS directives and regional policies and procedures.

  • Standard Schedule: Variable Shift (First Shift preferred)

Open to all locations in the North Central Division

  • Pay Range: $71-95k

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

  • Bachelor’s degree in a biological or related field and minimum of 3 years of blood bank, transfusion service, pharmaceutical, or biomedical laboratory experience or equivalent combination of education and related experience required. Blood center experience, training and quality assurance experience preferred.
  • 1 year of lead or supervisory experience.
  • State license may be required where applicable.
  • Effective communication/interpersonal skills and excellent technical skills required.


Reference Lab experience, 3 years of blood banking experience, 1 year of laboratory supervisory experience.

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

•             Medical, Dental Vision plans

•             Health Spending Accounts & Flexible Spending Accounts

•             PTO + Holidays

•             401K with 5% match

•             Paid Family Leave

•             Employee Assistance

•             Disability and Insurance: Short + Long Term

•             Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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