The Department Information Systems Coordinator (DISC) provides technical assistance and support to the Sheriff’s Office, Jail Services, and other local law enforcement agencies in planning, developing, and operating a regional law enforcement information network. This position will work directly within Clark County Information Technology (IT) and collaborate with Clark County Sheriff’s Office (CCSO) management, with key responsibilities of overseeing database and application technologies used in reporting; optimizing systems for information analysis; and coordinating related enforcement activities among multiple agencies. These responsibilities necessitate both a thorough understanding of the department processes and workflow, and comprehensive knowledge of the capabilities of the available computer software and programs as well as various niche technology products specific to law enforcement.
Duties typically include, but are not limited to:
Assist in the installation, administration, and support of various CCSO, Jail Services, and vendor-based hardware and software systems/applications.
• Participate in evaluating, recommending, and selecting application and/or hardware products needed to support the Sheriff’s Office or partner agencies.
• Assist users on day-to-day computer related issues such as setting changes, printer issues, burn CDs/DVDs, file recovery, and general application use.
• Provide initial or secondary troubleshooting on system/server failure and coordinate with County IT to determine the appropriate fixes. Assists in break fix where applicable or in County IT absence.
• Assist in the development, maintenance, and troubleshooting of data transfer process between CCSO systems, County IT, and vendors.
• Assist in the design and development of department level relational database (e.g. SQL database) and database objects to support in-house developed applications. (I.E. – Win-Pak)
• Assist in coordinating database support functions for law enforcement systems including security administration, performance tuning, and data moves.
• Perform system administration for reporting systems (e.g. SQL Reporting Service) including security administration, setup, bug fixes, and deployment.
• Convert and migrate data from existing systems to new systems and provide on-going system maintenance for client.
• Develop ad-hoc query, data extraction, and other reports to meet the department and external agencies objectives. (I.E. – SSRS reports)
• Analyze data and create reports (I.E. – SSRS or other required formats for presentations) as needed for customers.
• Monitor and track inventory of law enforcement hardware and software including laptops, projectors, etc.
• Assist in the development of short-term and long-term strategic planning for the law enforcement IS support unit.
• Research, suggest, design, validate, and deploy new law enforcement and mobile related technology. (I.E. – Apple iOS phones and iPads, Android phones, body cameras)
• Assist in Bodycam support related to hardware and supporting applications.
• Utilize MobileIron MDM solution to support the management of Apple iOS and Android phones.
• Assist outside agencies on items and issues related to law enforcement records management systems.
Clark County Washington is a growing and diverse community. The Sheriff's Office values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds are highly encouraged.
Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.
This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.
Education and Experience:
Education equivalent to an associate degree in computer science or closely related field (directly related work experience may substitute for the degree requirement) plus three to five years of responsible experience in supporting computer technology users and systems is required. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts will be required at the time of hire.
The ideal candidate will have the following strengths and abilities:
Knowledge of: current and developing computer-based technologies and trends; Microsoft O365, Microsoft .NET Framework, including VB.Net and ASP.Net; Microsoft SQL Server (2000/2005/2008/2012/2016/2019), SQL Server Reporting Services (SSRS), T-SQL, and ODBC, OLEDB, ADO.Net; desktop and web based scripting and development; security; principles and practices of local area network management; basic ability to troubleshoot technical hardware, personal computers, and mobile computer platforms; scheduled tasks, services and SQL Agent; XML and XSLT; data transfer utilities and principles of ETL; work flow processes and goals within the Sheriff’s Office and Jail Services department.
Ability to: analyze problems, identify their basic elements, and provide logical solutions; evaluate user requirements and ways to meet requirements through effective applications relevant to information analysis and mapping; prepare supporting documentation of various applications & systems; work effectively and collaboratively with multiple agency personnel at all levels; work independently with minimal guidance; maintain proficiency in rapidly evolving technological environment and stay abreast of new trends and innovations in the field of management information systems, particularly as related to law enforcement; communicate clearly and concisely in both oral and written form; read, interpret and apply complex technical publications; establish and maintain effective working relationships with those contacted in the course of work; train and assist others in using simple and complex computer applications; prepare clear and concise reports; manipulate computer components and operate a keyboard; visually operate programs and systems.
Selection Process:
Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment references will be conducted for the final candidates and may include verification of education.
Duties may include but are not limited to the following:
Facilitates the department’s production of data necessary to achieve broad department objectives; may include needs assessment of information needs, analysis of workflow, and evaluation of available software packages.
Maximizes the department’s use of software through designing spreadsheet and word processing macros; developing databases; downloading data and modifying software programs for specific department needs.
Work within the Department of Information Technology to seek solutions to problems, plan technology installations, and ensure compliance with County-wide standards.
Formats and creates reports using standard applications.
Maintains inventory of software and hardware throughout the department.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into department PCs; trouble shoots hardware problems.
Responds to users' inquiries concerning systems operations; diagnoses software and operator problems; seeks and implements solutions; replaces software packages.
Formulate the Department’s web page content; interact with other web designers within the County; regularly meet with information Specialists throughout the County to share ideas, solutions and maintain up to date knowledge.
Assist staff with basic PC software problems; at the higher level, develop and deliver training to staff on the use of technology and department specific programs.
Performs other duties as assigned.
Sheriff Support.11
$35.29 - $47.64- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
With its great natural beauty, Clark County, Washington, always has attracted people and businesses. We welcome those who visit and settle here, providing fresh perspectives, growing diversity and vibrant energy.
Our forward-looking community is framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west. The area is a picturesque place to work, play, and live.
Named for Captain William Clark of Lewis and Clark Expedition fame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon, metropolitan area. Today, more than 467,000 people call Clark County home.
Clark County government works to enhance the quality of life for all of our diverse community by providing services with integrity, openness and accountability. We are one of the county's largest employers, providing a wide range of rewarding careers for about 1,570 people.