Cummins Behavioral Health Systems, Inc
Avon, IN, USA 46123
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Crisis Services.
Job Summary:
The Director of Crisis Services is responsible for leading outpatient crisis services throughout Cummins, consistent with evidence-based practices that are recognized within the behavioral health industry. Working in collaboration with the organization's leadership, the Director of Crisis Services leads program and service development initiatives and ensures the quality and consistency of this division's clinical practices throughout Cummins' service delivery area. In coordination with the organization's leadership, provides direct support and assistance to persons in crisis and the clinical providers working within this division; conducts quality and performance improvement initiatives; and assists colleagues as they develop and implement strategies to meet the needs of persons in crisis and organizational systems that assist persons in crisis.
The Director of Crisis Services provides a combination of clinical knowledge, case management, leadership, supervision, program evaluation and Continuous Quality Improvement (CQI) services to establish, support, continuously improve and maintain a high-performing, high-fidelity crisis team serving consumers in psychiatric, substance use, suicidal, homicidal, or other crises.
The crisis team provides crisis intervention services to diverse individuals, families, and other professionals assisting those in crisis. Utilizing contemporary crisis prevention and intervention evidence-based practices, team members work as a member of an interdisciplinary team that includes Peer Recovery Specialists, Crisis Intervention Specialist, Crisis Intervention Therapists, and community emergency response systems including but not limited to local law enforcement, hospitals, and emergency first responders.
The Director of Crisis Services position may work non-traditional hours as this position is the member of a Crisis Response Team that serves Cummins consumers 24-hours per day, 7 days per week. The position consists of a combination of virtual service and face-to-face service in the community, mindful of safety guidelines and risk mitigation procedures.
The crisis team will utilize the following models and approaches to guide the individual and/or family in a position of crisis to a position of safety, necessary to pursue whole person health including:
Evidence based practice for Assessing and Managing Suicide Response.
Trauma and Shame-informed Treatment.
Motivational Interviewing (MI).
The Wellness and Recovery Model and Approach including the inclusion of Peer Recovery Specialists and community allies in the interdisciplinary team approach.
Person and Family-Centered Treatment Planning (PCTP)
Essential Functions:
Crisis Services Program
Provide clinical feedback and recommendations to treatment teams and crisis system workers in order to optimize effective clinical care to persons with high-risk behaviors.
Oversee the planning, development, and implementation of clinical programs within the area of crisis services. Serve as chair or co-chair of program development task groups and committees related to crisis services program initiatives.
Review, revise, develop, and implement clinical and operational policies, procedures, and processes related to the area of crisis services consistent with the organization's goals and professional standards.
Monitor the delivery of crisis services programs and ensure the programs and services offered contribute to the organization's mission, vision, and values statement.
Assist the crisis team in shift coverage, staffing, scheduling, and other managerial duties as needed or required. Coverage of key crisis positions may be required.
Effectively promote, plan, and collaborate with other organizations to enhance crisis service delivery in Cummins service areas including but not limited to building partnerships with organizations across the crisis service delivery continuum, create/approve marketing materials, participate in and attend community meetings concerning crisis services and/or the continuum of crisis services.
Work with leadership to expand crisis services in Cummins service delivery areas.
Quality Assurance
Conduct oversight of clinical practices and systems related to crisis services, maintaining attentiveness to solutions for needed systemic improvements.
Ensure that appropriate risk management practices are established and carried out within crisis services.
Ensure compliance with the requirements of internal and external policies, ethical standards, procedures, laws, contracts, payers, regulations, accreditation standards, and the organization's corporate compliance plan as related to crisis services.
Provide clinical staffing to crisis staff as needed or required.
Professional Development and Performance Improvement
Design and implement performance improvement initiatives to ensure quality and consistency of care and to meet all other needs and expectations of the organization.
Train, teach and guide clinical providers in the usage and refinement of evidence-based clinical practice related to crisis services, necessary for strong clinical outcomes for persons served.
Establish timely and effective communication with appropriate staff to keep them aware of important corporate information, as well as to receive information and insights from them.
Organizational Leadership
Continuously gather, analyze, and interpret appropriate data from internal and external sources to measure key changes in the business climate, market performance, customer satisfaction, future community needs, and performance of county operations.
Provide regular program reports to key systems within Cummins such as Risk Management and Clinical Policy Performance Improvement Committee.
Participate in community, professional, and other activities to advance the interests of the organization and those it serves.
Ensure that respective organizational areas receive adequate advice, assistance, and service to aid them in attaining corporate and business unit objectives, and to be a source of technical assistance related to this service division.
Training and Development:
Participates in continuing education programs and in-service training on request or in conjunction with developmental and training goals or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided our customers. This individual serves a key role in the development and provision of in-house staff training in the area of crisis services. As appropriate, individual will maintain compliance with Indiana licensure requirements pertaining to continuing education units [CEU's].
Policies and Procedures:
The Clinical Director of Crisis Services is instrumental in developing policies and procedures within the areas overseen. Must have in-depth knowledge of plans and corporate policies and procedures related to the area of crisis services and educate staff about these issues on an ongoing basis. This individual serves as a role model with regard to mission, vision, values, standards, and policy and procedure compliance. This individual will meet all documentation requirements as required by the organization.
Ability to follow corporate guidelines related to personnel policies and procedures and compliance with internal and external standards including:
Will support and demonstrate through his/her actions the philosophy of Cummins Behavioral Health Systems, Inc., as well as its corporate mission, vision, and values;
Will abide by Cummins' policies and procedures, and will meet all documentation requirements.
Comply with internal and external reporting and compliancy requirements, as needed or required, including, the Joint Commission, DMHA, OMPP, OSHA, and other internal/external standards, and adherence to and promotion of the Corporate Compliance Program at Cummins Behavioral Health Systems, Inc.
Education and/or Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the following education/experience is required.
Master's degree in behavioral health, social work, counseling, or other related field, and be licensed in the state of Indiana as an LCSW, LMHC, and/or LMFT, or advanced degree in nursing or related health field.
Extensive clinical and operations experience on a regional /multiple facility level.
Three to five years' experience as a senior clinician and/or administrator in an accredited behavioral health organization of similar size or larger than Cummins.
Knowledge and Skills:
The competencies listed below are representative of the knowledge and skill required to perform this job:
Demonstrated competencies and the ability to implement performance improvement practices in the clinical setting.
Advanced knowledge of clinical standards, best practices, and modalities of treatment in the area overseen.
Expertise in and commitment to internal and external customer service.
Planning, business, financial; and other management skills.
Must possess exceptional interpersonal and written/verbal communication skills, including clinical documentation skills.
Must be able to document services with an electronic clinical record, clearly indicating an understanding of the consumer's medical necessity for each service provided.
Abilities:
The competencies listed below are representative of the abilities required to perform this job:
Ability to maintain ethical behavior in relationship with the consumer.
Ability to work efficiently and as a team member.
Ability to form a collaborative partnership with the consumer.
Ability to demonstrate good judgment and decision-making independent of the need for direct supervision (although subject to review) and written protocols.
Ability to apply knowledge and demonstrate effectiveness when working with consumers (and their family members) with severe and persistent mental illness, significant behavioral issues, addictions, and/or severe emotional disabilities.
Must demonstrate an ability to work in a performance improvement environment as a member of a high-performance work team.
Ability to provide courteous customer service to consumers, community partners and other staff members.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226297-47726.html
Jun 22, 2023
Full time
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Crisis Services.
Job Summary:
The Director of Crisis Services is responsible for leading outpatient crisis services throughout Cummins, consistent with evidence-based practices that are recognized within the behavioral health industry. Working in collaboration with the organization's leadership, the Director of Crisis Services leads program and service development initiatives and ensures the quality and consistency of this division's clinical practices throughout Cummins' service delivery area. In coordination with the organization's leadership, provides direct support and assistance to persons in crisis and the clinical providers working within this division; conducts quality and performance improvement initiatives; and assists colleagues as they develop and implement strategies to meet the needs of persons in crisis and organizational systems that assist persons in crisis.
The Director of Crisis Services provides a combination of clinical knowledge, case management, leadership, supervision, program evaluation and Continuous Quality Improvement (CQI) services to establish, support, continuously improve and maintain a high-performing, high-fidelity crisis team serving consumers in psychiatric, substance use, suicidal, homicidal, or other crises.
The crisis team provides crisis intervention services to diverse individuals, families, and other professionals assisting those in crisis. Utilizing contemporary crisis prevention and intervention evidence-based practices, team members work as a member of an interdisciplinary team that includes Peer Recovery Specialists, Crisis Intervention Specialist, Crisis Intervention Therapists, and community emergency response systems including but not limited to local law enforcement, hospitals, and emergency first responders.
The Director of Crisis Services position may work non-traditional hours as this position is the member of a Crisis Response Team that serves Cummins consumers 24-hours per day, 7 days per week. The position consists of a combination of virtual service and face-to-face service in the community, mindful of safety guidelines and risk mitigation procedures.
The crisis team will utilize the following models and approaches to guide the individual and/or family in a position of crisis to a position of safety, necessary to pursue whole person health including:
Evidence based practice for Assessing and Managing Suicide Response.
Trauma and Shame-informed Treatment.
Motivational Interviewing (MI).
The Wellness and Recovery Model and Approach including the inclusion of Peer Recovery Specialists and community allies in the interdisciplinary team approach.
Person and Family-Centered Treatment Planning (PCTP)
Essential Functions:
Crisis Services Program
Provide clinical feedback and recommendations to treatment teams and crisis system workers in order to optimize effective clinical care to persons with high-risk behaviors.
Oversee the planning, development, and implementation of clinical programs within the area of crisis services. Serve as chair or co-chair of program development task groups and committees related to crisis services program initiatives.
Review, revise, develop, and implement clinical and operational policies, procedures, and processes related to the area of crisis services consistent with the organization's goals and professional standards.
Monitor the delivery of crisis services programs and ensure the programs and services offered contribute to the organization's mission, vision, and values statement.
Assist the crisis team in shift coverage, staffing, scheduling, and other managerial duties as needed or required. Coverage of key crisis positions may be required.
Effectively promote, plan, and collaborate with other organizations to enhance crisis service delivery in Cummins service areas including but not limited to building partnerships with organizations across the crisis service delivery continuum, create/approve marketing materials, participate in and attend community meetings concerning crisis services and/or the continuum of crisis services.
Work with leadership to expand crisis services in Cummins service delivery areas.
Quality Assurance
Conduct oversight of clinical practices and systems related to crisis services, maintaining attentiveness to solutions for needed systemic improvements.
Ensure that appropriate risk management practices are established and carried out within crisis services.
Ensure compliance with the requirements of internal and external policies, ethical standards, procedures, laws, contracts, payers, regulations, accreditation standards, and the organization's corporate compliance plan as related to crisis services.
Provide clinical staffing to crisis staff as needed or required.
Professional Development and Performance Improvement
Design and implement performance improvement initiatives to ensure quality and consistency of care and to meet all other needs and expectations of the organization.
Train, teach and guide clinical providers in the usage and refinement of evidence-based clinical practice related to crisis services, necessary for strong clinical outcomes for persons served.
Establish timely and effective communication with appropriate staff to keep them aware of important corporate information, as well as to receive information and insights from them.
Organizational Leadership
Continuously gather, analyze, and interpret appropriate data from internal and external sources to measure key changes in the business climate, market performance, customer satisfaction, future community needs, and performance of county operations.
Provide regular program reports to key systems within Cummins such as Risk Management and Clinical Policy Performance Improvement Committee.
Participate in community, professional, and other activities to advance the interests of the organization and those it serves.
Ensure that respective organizational areas receive adequate advice, assistance, and service to aid them in attaining corporate and business unit objectives, and to be a source of technical assistance related to this service division.
Training and Development:
Participates in continuing education programs and in-service training on request or in conjunction with developmental and training goals or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided our customers. This individual serves a key role in the development and provision of in-house staff training in the area of crisis services. As appropriate, individual will maintain compliance with Indiana licensure requirements pertaining to continuing education units [CEU's].
Policies and Procedures:
The Clinical Director of Crisis Services is instrumental in developing policies and procedures within the areas overseen. Must have in-depth knowledge of plans and corporate policies and procedures related to the area of crisis services and educate staff about these issues on an ongoing basis. This individual serves as a role model with regard to mission, vision, values, standards, and policy and procedure compliance. This individual will meet all documentation requirements as required by the organization.
Ability to follow corporate guidelines related to personnel policies and procedures and compliance with internal and external standards including:
Will support and demonstrate through his/her actions the philosophy of Cummins Behavioral Health Systems, Inc., as well as its corporate mission, vision, and values;
Will abide by Cummins' policies and procedures, and will meet all documentation requirements.
Comply with internal and external reporting and compliancy requirements, as needed or required, including, the Joint Commission, DMHA, OMPP, OSHA, and other internal/external standards, and adherence to and promotion of the Corporate Compliance Program at Cummins Behavioral Health Systems, Inc.
Education and/or Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the following education/experience is required.
Master's degree in behavioral health, social work, counseling, or other related field, and be licensed in the state of Indiana as an LCSW, LMHC, and/or LMFT, or advanced degree in nursing or related health field.
Extensive clinical and operations experience on a regional /multiple facility level.
Three to five years' experience as a senior clinician and/or administrator in an accredited behavioral health organization of similar size or larger than Cummins.
Knowledge and Skills:
The competencies listed below are representative of the knowledge and skill required to perform this job:
Demonstrated competencies and the ability to implement performance improvement practices in the clinical setting.
Advanced knowledge of clinical standards, best practices, and modalities of treatment in the area overseen.
Expertise in and commitment to internal and external customer service.
Planning, business, financial; and other management skills.
Must possess exceptional interpersonal and written/verbal communication skills, including clinical documentation skills.
Must be able to document services with an electronic clinical record, clearly indicating an understanding of the consumer's medical necessity for each service provided.
Abilities:
The competencies listed below are representative of the abilities required to perform this job:
Ability to maintain ethical behavior in relationship with the consumer.
Ability to work efficiently and as a team member.
Ability to form a collaborative partnership with the consumer.
Ability to demonstrate good judgment and decision-making independent of the need for direct supervision (although subject to review) and written protocols.
Ability to apply knowledge and demonstrate effectiveness when working with consumers (and their family members) with severe and persistent mental illness, significant behavioral issues, addictions, and/or severe emotional disabilities.
Must demonstrate an ability to work in a performance improvement environment as a member of a high-performance work team.
Ability to provide courteous customer service to consumers, community partners and other staff members.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226297-47726.html
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
REQ-112901
Close Date: 3/15/2023
Salary: $5,148 - $7,902 Monthly
Work Location: Portland, OR (Hybrid)
The Oregon Health Authority (OHA), Public Health Division (PHD), HIV, STD Prevention and TB section in Portland, Oregon has a career opportunity for a HIV/STD Prevention Strategic Initiatives Coordinator (Program Analyst 3) .
This full-time, permanent position comes with excellent benefits! This is a classified position which is represented by a union. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
The HIV/STD/TB (HST) Section works to reduce the rates of gonorrhea, syphilis, and chlamydia infections, eliminate new HIV infections, improve health outcomes of persons living with HIV, and reduce the incidence of tuberculosis (TB) disease among Oregonians. The Section is responsible for data collection and surveillance activities, data dissemination, epidemiologic analysis, facilitating community led planning, coordinating disease intervention and contact notification, ensuring access to treatment, managing client service programs, providing education and technical assistance.
In this role, you will coordinate cross-programmatic HIV and STD prevention initiatives and activities with local, state, and national partners to meet population-level public health goals to decrease the transmission, prevalence, and impact of HIV and STDs in Oregon. You will develop goals, objectives, policies and actions for HIV and STD prevention in Oregon, which include but is not limited to, statewide HIV/STD testing, PreP access, expanding 340B in carceral settings, and coordinating HST harm reduction activities. You’ll develop strategic partnerships within and outside of state and local agencies to advance HST and HIV/STD prevention and surveillance goals and identify quality assurance issues and needs for policy modifications. In addition, you will work closely with Epi staff, HST contract administrators, and leads of prevention and surveillance activities as well as other relevant HST programs to assure HIV/STI testing, PreP, 340B, and harm reduction messages, public information, data reporting, web activities are accurate, accessible, coordinated and aligned.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Benefits:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
The Oregon Health Authority is committed to:
Eliminating health inequities in Oregon by 2030
Becoming an anti-racist organization
Developing and promoting culturally and linguistically appropriate programs, and
Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
What we are looking for:
Minimum Requirements
A bachelor's degree in public health, occupational health, public administration, or closely related degree, AND four (4) years of professional level experience coordinating a public health program or closely related healthcare program,
OR ;
A combination of seven (7) years of professional level experience and education coordination a public health program or closely related healthcare program.
Requested Skills
Knowledge of HIV and STD prevention, including biomedical prevention interventions and other evidence-based prevention interventions, such as HIV and STI testing and PrEP.
Knowledge of individual, community-level, and structural risks, barriers, and protective factors related to HIV/STIs.
Experience in Project management including planning, coordination, and oversight, particularly across or with multiple disciplines/teams/sections/partners.
Experience developing a strategic vision, setting strategies or objectives, implementing activities, and measuring performance.
Experience in state or local public health systems and public health modernization.
Experience developing and presenting recommendations using best practices, personal, clinical, or technical expertise.
Experience convening and working effectively with a diverse set of community stakeholders to strategically achieve mutually agreed upon goals.
Experience working with contracts, either as a recipient or contract administrator.
Experience using data and best practices to identify policy solutions for service delivery issues and unmet need.
Experience using Microsoft Word, Excel, Publisher, PowerPoint, and Adobe Acrobat.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work in this role may be conducted primarily remotely with full access to the needed operating systems and technology. There will be times when the work will be needed and conducted on-site. On-site work is located at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
How to Apply:
Please access the job posting at the following link –
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Portland--OHA--Oregon-Street/HIV-STD-Prevention-Strategic-Initiatives-Coordinator--Program-Analyst-3--Portland--OR--Hybrid-_REQ-112901
Feb 10, 2023
Full time
REQ-112901
Close Date: 3/15/2023
Salary: $5,148 - $7,902 Monthly
Work Location: Portland, OR (Hybrid)
The Oregon Health Authority (OHA), Public Health Division (PHD), HIV, STD Prevention and TB section in Portland, Oregon has a career opportunity for a HIV/STD Prevention Strategic Initiatives Coordinator (Program Analyst 3) .
This full-time, permanent position comes with excellent benefits! This is a classified position which is represented by a union. This recruitment may be used to establish a list of qualified applicants to fill current or future vacancies.
What will you do?
The HIV/STD/TB (HST) Section works to reduce the rates of gonorrhea, syphilis, and chlamydia infections, eliminate new HIV infections, improve health outcomes of persons living with HIV, and reduce the incidence of tuberculosis (TB) disease among Oregonians. The Section is responsible for data collection and surveillance activities, data dissemination, epidemiologic analysis, facilitating community led planning, coordinating disease intervention and contact notification, ensuring access to treatment, managing client service programs, providing education and technical assistance.
In this role, you will coordinate cross-programmatic HIV and STD prevention initiatives and activities with local, state, and national partners to meet population-level public health goals to decrease the transmission, prevalence, and impact of HIV and STDs in Oregon. You will develop goals, objectives, policies and actions for HIV and STD prevention in Oregon, which include but is not limited to, statewide HIV/STD testing, PreP access, expanding 340B in carceral settings, and coordinating HST harm reduction activities. You’ll develop strategic partnerships within and outside of state and local agencies to advance HST and HIV/STD prevention and surveillance goals and identify quality assurance issues and needs for policy modifications. In addition, you will work closely with Epi staff, HST contract administrators, and leads of prevention and surveillance activities as well as other relevant HST programs to assure HIV/STI testing, PreP, 340B, and harm reduction messages, public information, data reporting, web activities are accurate, accessible, coordinated and aligned.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Benefits:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
The Oregon Health Authority is committed to:
Eliminating health inequities in Oregon by 2030
Becoming an anti-racist organization
Developing and promoting culturally and linguistically appropriate programs, and
Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
What we are looking for:
Minimum Requirements
A bachelor's degree in public health, occupational health, public administration, or closely related degree, AND four (4) years of professional level experience coordinating a public health program or closely related healthcare program,
OR ;
A combination of seven (7) years of professional level experience and education coordination a public health program or closely related healthcare program.
Requested Skills
Knowledge of HIV and STD prevention, including biomedical prevention interventions and other evidence-based prevention interventions, such as HIV and STI testing and PrEP.
Knowledge of individual, community-level, and structural risks, barriers, and protective factors related to HIV/STIs.
Experience in Project management including planning, coordination, and oversight, particularly across or with multiple disciplines/teams/sections/partners.
Experience developing a strategic vision, setting strategies or objectives, implementing activities, and measuring performance.
Experience in state or local public health systems and public health modernization.
Experience developing and presenting recommendations using best practices, personal, clinical, or technical expertise.
Experience convening and working effectively with a diverse set of community stakeholders to strategically achieve mutually agreed upon goals.
Experience working with contracts, either as a recipient or contract administrator.
Experience using data and best practices to identify policy solutions for service delivery issues and unmet need.
Experience using Microsoft Word, Excel, Publisher, PowerPoint, and Adobe Acrobat.
Experience promoting a culturally competent and diverse work environment.
Working Conditions:
The work in this role may be conducted primarily remotely with full access to the needed operating systems and technology. There will be times when the work will be needed and conducted on-site. On-site work is located at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
How to Apply:
Please access the job posting at the following link –
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Portland--OHA--Oregon-Street/HIV-STD-Prevention-Strategic-Initiatives-Coordinator--Program-Analyst-3--Portland--OR--Hybrid-_REQ-112901
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Youth Program Manager will coordinate the Flexible Housing Pool for homeless youth, ages 18-24 who are frequent users of health services, homeless shelters and legal/justice systems. This position will serve as the Center’s liaison to sub-contracted youth partner agencies providing permanent supportive housing and intensive case management. This position will offer direction to intensive case managers and supervisors about the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The position also will be responsible for monitoring the housing stability, income maintenance, and health outcomes of program participants. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management & Operations
Collaborate and coordinate with other FHP Managers to ensure a smooth transition from outreach to housing placements for youths enrolled into the program
Assign newly enrolled youths to subcontracted partner agency case managers
Convene and facilitate bi-monthly Systems Integration Team (SIT) meetings where subcontracted partner case management agencies, Hospital Partners, and other integral agencies/organizations will communicate and work collaboratively in meeting tenants’ goals and desired housing and health outcomes
Review and make decisions on tenant move requests
Monitor partner agencies’ Client Assistance Funds utilization
Serve as primary point of contact to project partners to support tenant needs and troubleshoot challenges
Support the partner agencies to ensure youth participants are matched to appropriate housing and service options
Upon hire, onboard new partner agency staff regarding program overview and operations, and the Case Worthy client-level database
Ensure partner agency staff are trained on and deliver services from the program philosophies of Housing First, Harm Reduction; Client-Centered, and Trauma Informed Care
Coordinate and collaborate with the city of Chicago’s Service Coordination and Navigation (SCaN) violence prevention program to ensure coordinated services for FHP youths
Based on emerging tenant needs, research, identify, and introduce appropriate resources on behalf of and for the partner agencies case managers
Coordinate the integration of the Individualize Placement & Support (IPS) employment program, and other workforce development programs, into the FHP by facilitating referrals and monitoring program outcomes.
Implement and Oversee Program Enhancements
Stay abreast of best practices and trends from Chicago’s youth homelessness & housing system
Lead the implementation of the Youth Learning Collaborative (YLC) recommendations with support from the FHP Senior Youth Program Manager and FHP Director
Lead and/or coordinate recruitment, involvement, and development of FHP youths in the FHP Lived Experience Advisory Committee and/or agency Youth Action Boards
Develop partnerships and connections with community organizations to expand services for FHP youth, including but not limited to employment programming, behavioral health supports, legal services, parenting resources, childcare resources, etc.
Identify and implement appropriate assessment tools and programming for FHP youth heads-of-households with minor children
Support partner agencies to connect to affordable housing and alternative subsidy resources to assist youths with “moving on” or “graduate” from the program
Identify training needs for partner agencies related to youth-specific needs and develop an annual training plan
Onboard new partner agencies during the expansion of the youth program
Quality Assurance and Reporting
Ensure youth cohort outcomes (housing stability; increase income; improve health outcomes) are met
Provide guidance and direction to partner agency case managers and supervisors about the implementation of the Flexible Housing Pool policies and procedures; promote cohesion of services across the program and ensure compliance with program policies, procedures and requirements; including data entry standards
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Support Senior Program Manager with collecting data needed for disbursement reports
Ensure timely data entry in the Homeless Management Information System (HMIS)
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Conduct annual site visits with FHP youth partner agencies
Prepare for and participate in site visits from the city of Chicago’s Department of Family & Support Services
Support Senior Program Manager in communication with hospital and Managed Care Organization care coordinators about project progress and participant outcomes
Other
Attend required conference/s, trainings (i.e., HMIS, system wide trainings, etc) and webinars
Attend and participate in regularly scheduled agency meetings (i.e. All Staff, Housing Department, FHP Team; Program Oversight, etc.)
Participate in monthly Partner Agency Supervisor Oversight meetings
Participate in applicable system-level external committees, as necessary.
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s Degree in Social Services or related field of study and 2 years’ experience or 5 years’ experience in Housing, Homelessness, Youth/Young Adult programming and/or Healthcare; or lived experience of homelessness.
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, Youth/Young Adult programming, and/or Healthcare; or lived experience of homelessness.
Preferred Qualifications
Master’s Degree in Social Services, Public Health, Psychology or related field
3 or more years’ experience in Housing, Homelessness, and/or Healthcare with a focus on Youth/Young Adults
3-5 Years’ Supervisory experience and/or Program Management experience
2-4 years experience/involvement with community partnerships
Demonstrated proficiency in data collection & monitoring
Lived experience of homelessness
Bi-lingual
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of youth homelessness and supportive housing practices
Exceptional organizational and time management skills
Strong attention to detail
Ability to build and maintain community relationships
Good written and verbal communication skills; Meeting facilitation skills
Solid conflict resolution skills
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Occasional travel within the city of Chicago and Cook County suburbs.
Dec 09, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Youth Program Manager will coordinate the Flexible Housing Pool for homeless youth, ages 18-24 who are frequent users of health services, homeless shelters and legal/justice systems. This position will serve as the Center’s liaison to sub-contracted youth partner agencies providing permanent supportive housing and intensive case management. This position will offer direction to intensive case managers and supervisors about the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The position also will be responsible for monitoring the housing stability, income maintenance, and health outcomes of program participants. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management & Operations
Collaborate and coordinate with other FHP Managers to ensure a smooth transition from outreach to housing placements for youths enrolled into the program
Assign newly enrolled youths to subcontracted partner agency case managers
Convene and facilitate bi-monthly Systems Integration Team (SIT) meetings where subcontracted partner case management agencies, Hospital Partners, and other integral agencies/organizations will communicate and work collaboratively in meeting tenants’ goals and desired housing and health outcomes
Review and make decisions on tenant move requests
Monitor partner agencies’ Client Assistance Funds utilization
Serve as primary point of contact to project partners to support tenant needs and troubleshoot challenges
Support the partner agencies to ensure youth participants are matched to appropriate housing and service options
Upon hire, onboard new partner agency staff regarding program overview and operations, and the Case Worthy client-level database
Ensure partner agency staff are trained on and deliver services from the program philosophies of Housing First, Harm Reduction; Client-Centered, and Trauma Informed Care
Coordinate and collaborate with the city of Chicago’s Service Coordination and Navigation (SCaN) violence prevention program to ensure coordinated services for FHP youths
Based on emerging tenant needs, research, identify, and introduce appropriate resources on behalf of and for the partner agencies case managers
Coordinate the integration of the Individualize Placement & Support (IPS) employment program, and other workforce development programs, into the FHP by facilitating referrals and monitoring program outcomes.
Implement and Oversee Program Enhancements
Stay abreast of best practices and trends from Chicago’s youth homelessness & housing system
Lead the implementation of the Youth Learning Collaborative (YLC) recommendations with support from the FHP Senior Youth Program Manager and FHP Director
Lead and/or coordinate recruitment, involvement, and development of FHP youths in the FHP Lived Experience Advisory Committee and/or agency Youth Action Boards
Develop partnerships and connections with community organizations to expand services for FHP youth, including but not limited to employment programming, behavioral health supports, legal services, parenting resources, childcare resources, etc.
Identify and implement appropriate assessment tools and programming for FHP youth heads-of-households with minor children
Support partner agencies to connect to affordable housing and alternative subsidy resources to assist youths with “moving on” or “graduate” from the program
Identify training needs for partner agencies related to youth-specific needs and develop an annual training plan
Onboard new partner agencies during the expansion of the youth program
Quality Assurance and Reporting
Ensure youth cohort outcomes (housing stability; increase income; improve health outcomes) are met
Provide guidance and direction to partner agency case managers and supervisors about the implementation of the Flexible Housing Pool policies and procedures; promote cohesion of services across the program and ensure compliance with program policies, procedures and requirements; including data entry standards
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Support Senior Program Manager with collecting data needed for disbursement reports
Ensure timely data entry in the Homeless Management Information System (HMIS)
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Conduct annual site visits with FHP youth partner agencies
Prepare for and participate in site visits from the city of Chicago’s Department of Family & Support Services
Support Senior Program Manager in communication with hospital and Managed Care Organization care coordinators about project progress and participant outcomes
Other
Attend required conference/s, trainings (i.e., HMIS, system wide trainings, etc) and webinars
Attend and participate in regularly scheduled agency meetings (i.e. All Staff, Housing Department, FHP Team; Program Oversight, etc.)
Participate in monthly Partner Agency Supervisor Oversight meetings
Participate in applicable system-level external committees, as necessary.
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s Degree in Social Services or related field of study and 2 years’ experience or 5 years’ experience in Housing, Homelessness, Youth/Young Adult programming and/or Healthcare; or lived experience of homelessness.
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, Youth/Young Adult programming, and/or Healthcare; or lived experience of homelessness.
Preferred Qualifications
Master’s Degree in Social Services, Public Health, Psychology or related field
3 or more years’ experience in Housing, Homelessness, and/or Healthcare with a focus on Youth/Young Adults
3-5 Years’ Supervisory experience and/or Program Management experience
2-4 years experience/involvement with community partnerships
Demonstrated proficiency in data collection & monitoring
Lived experience of homelessness
Bi-lingual
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of youth homelessness and supportive housing practices
Exceptional organizational and time management skills
Strong attention to detail
Ability to build and maintain community relationships
Good written and verbal communication skills; Meeting facilitation skills
Solid conflict resolution skills
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Occasional travel within the city of Chicago and Cook County suburbs.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
Dec 09, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Youth Program Manager will coordinate the Flexible Housing Pool for homeless youth, ages 18-24 who are frequent users of health services, homeless shelters and legal/justice systems. This position will serve as the Center’s liaison to sub-contracted youth partner agencies providing permanent supportive housing and intensive case management. This position will offer direction to intensive case managers and supervisors about the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The position also will be responsible for monitoring the housing stability, income maintenance, and health outcomes of program participants. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management & Operations
Collaborate and coordinate with other FHP Managers to ensure a smooth transition from outreach to housing placements for youths enrolled into the program
Assign newly enrolled youths to subcontracted partner agency case managers
Convene and facilitate bi-monthly Systems Integration Team (SIT) meetings where subcontracted partner case management agencies, Hospital Partners, and other integral agencies/organizations will communicate and work collaboratively in meeting tenants’ goals and desired housing and health outcomes
Review and make decisions on tenant move requests
Monitor partner agencies’ Client Assistance Funds utilization
Serve as primary point of contact to project partners to support tenant needs and troubleshoot challenges
Support the partner agencies to ensure youth participants are matched to appropriate housing and service options
Upon hire, onboard new partner agency staff regarding program overview and operations, and the Case Worthy client-level database
Ensure partner agency staff are trained on and deliver services from the program philosophies of Housing First, Harm Reduction; Client-Centered, and Trauma Informed Care
Coordinate and collaborate with the city of Chicago’s Service Coordination and Navigation (SCaN) violence prevention program to ensure coordinated services for FHP youths
Based on emerging tenant needs, research, identify, and introduce appropriate resources on behalf of and for the partner agencies case managers
Coordinate the integration of the Individualize Placement & Support (IPS) employment program, and other workforce development programs, into the FHP by facilitating referrals and monitoring program outcomes.
Implement and Oversee Program Enhancements
Stay abreast of best practices and trends from Chicago’s youth homelessness & housing system
Lead the implementation of the Youth Learning Collaborative (YLC) recommendations with support from the FHP Senior Youth Program Manager and FHP Director
Lead and/or coordinate recruitment, involvement, and development of FHP youths in the FHP Lived Experience Advisory Committee and/or agency Youth Action Boards
Develop partnerships and connections with community organizations to expand services for FHP youth, including but not limited to employment programming, behavioral health supports, legal services, parenting resources, childcare resources, etc.
Identify and implement appropriate assessment tools and programming for FHP youth heads-of-households with minor children
Support partner agencies to connect to affordable housing and alternative subsidy resources to assist youths with “moving on” or “graduate” from the program
Identify training needs for partner agencies related to youth-specific needs and develop an annual training plan
Onboard new partner agencies during the expansion of the youth program
Quality Assurance and Reporting
Ensure youth cohort outcomes (housing stability; increase income; improve health outcomes) are met
Provide guidance and direction to partner agency case managers and supervisors about the implementation of the Flexible Housing Pool policies and procedures; promote cohesion of services across the program and ensure compliance with program policies, procedures and requirements; including data entry standards
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Support Senior Program Manager with collecting data needed for disbursement reports
Ensure timely data entry in the Homeless Management Information System (HMIS)
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Conduct annual site visits with FHP youth partner agencies
Prepare for and participate in site visits from the city of Chicago’s Department of Family & Support Services
Support Senior Program Manager in communication with hospital and Managed Care Organization care coordinators about project progress and participant outcomes
Other
Attend required conference/s, trainings (i.e., HMIS, system wide trainings, etc) and webinars
Attend and participate in regularly scheduled agency meetings (i.e. All Staff, Housing Department, FHP Team; Program Oversight, etc.)
Participate in monthly Partner Agency Supervisor Oversight meetings
Participate in applicable system-level external committees, as necessary.
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s Degree in Social Services or related field of study and 2 years’ experience or 5 years’ experience in Housing, Homelessness, Youth/Young Adult programming and/or Healthcare; or lived experience of homelessness.
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, Youth/Young Adult programming, and/or Healthcare; or lived experience of homelessness.
Preferred Qualifications
Master’s Degree in Social Services, Public Health, Psychology or related field
3 or more years’ experience in Housing, Homelessness, and/or Healthcare with a focus on Youth/Young Adults
3-5 Years’ Supervisory experience and/or Program Management experience
2-4 years experience/involvement with community partnerships
Demonstrated proficiency in data collection & monitoring
Lived experience of homelessness
Bi-lingual
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of youth homelessness and supportive housing practices
Exceptional organizational and time management skills
Strong attention to detail
Ability to build and maintain community relationships
Good written and verbal communication skills; Meeting facilitation skills
Solid conflict resolution skills
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Occasional travel within the city of Chicago and Cook County suburbs.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Youth Program Manager will coordinate the Flexible Housing Pool for homeless youth, ages 18-24 who are frequent users of health services, homeless shelters and legal/justice systems. This position will serve as the Center’s liaison to sub-contracted youth partner agencies providing permanent supportive housing and intensive case management. This position will offer direction to intensive case managers and supervisors about the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The position also will be responsible for monitoring the housing stability, income maintenance, and health outcomes of program participants. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management & Operations
Collaborate and coordinate with other FHP Managers to ensure a smooth transition from outreach to housing placements for youths enrolled into the program
Assign newly enrolled youths to subcontracted partner agency case managers
Convene and facilitate bi-monthly Systems Integration Team (SIT) meetings where subcontracted partner case management agencies, Hospital Partners, and other integral agencies/organizations will communicate and work collaboratively in meeting tenants’ goals and desired housing and health outcomes
Review and make decisions on tenant move requests
Monitor partner agencies’ Client Assistance Funds utilization
Serve as primary point of contact to project partners to support tenant needs and troubleshoot challenges
Support the partner agencies to ensure youth participants are matched to appropriate housing and service options
Upon hire, onboard new partner agency staff regarding program overview and operations, and the Case Worthy client-level database
Ensure partner agency staff are trained on and deliver services from the program philosophies of Housing First, Harm Reduction; Client-Centered, and Trauma Informed Care
Coordinate and collaborate with the city of Chicago’s Service Coordination and Navigation (SCaN) violence prevention program to ensure coordinated services for FHP youths
Based on emerging tenant needs, research, identify, and introduce appropriate resources on behalf of and for the partner agencies case managers
Coordinate the integration of the Individualize Placement & Support (IPS) employment program, and other workforce development programs, into the FHP by facilitating referrals and monitoring program outcomes.
Implement and Oversee Program Enhancements
Stay abreast of best practices and trends from Chicago’s youth homelessness & housing system
Lead the implementation of the Youth Learning Collaborative (YLC) recommendations with support from the FHP Senior Youth Program Manager and FHP Director
Lead and/or coordinate recruitment, involvement, and development of FHP youths in the FHP Lived Experience Advisory Committee and/or agency Youth Action Boards
Develop partnerships and connections with community organizations to expand services for FHP youth, including but not limited to employment programming, behavioral health supports, legal services, parenting resources, childcare resources, etc.
Identify and implement appropriate assessment tools and programming for FHP youth heads-of-households with minor children
Support partner agencies to connect to affordable housing and alternative subsidy resources to assist youths with “moving on” or “graduate” from the program
Identify training needs for partner agencies related to youth-specific needs and develop an annual training plan
Onboard new partner agencies during the expansion of the youth program
Quality Assurance and Reporting
Ensure youth cohort outcomes (housing stability; increase income; improve health outcomes) are met
Provide guidance and direction to partner agency case managers and supervisors about the implementation of the Flexible Housing Pool policies and procedures; promote cohesion of services across the program and ensure compliance with program policies, procedures and requirements; including data entry standards
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Support Senior Program Manager with collecting data needed for disbursement reports
Ensure timely data entry in the Homeless Management Information System (HMIS)
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Conduct annual site visits with FHP youth partner agencies
Prepare for and participate in site visits from the city of Chicago’s Department of Family & Support Services
Support Senior Program Manager in communication with hospital and Managed Care Organization care coordinators about project progress and participant outcomes
Other
Attend required conference/s, trainings (i.e., HMIS, system wide trainings, etc) and webinars
Attend and participate in regularly scheduled agency meetings (i.e. All Staff, Housing Department, FHP Team; Program Oversight, etc.)
Participate in monthly Partner Agency Supervisor Oversight meetings
Participate in applicable system-level external committees, as necessary.
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s Degree in Social Services or related field of study and 2 years’ experience or 5 years’ experience in Housing, Homelessness, Youth/Young Adult programming and/or Healthcare; or lived experience of homelessness.
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, Youth/Young Adult programming, and/or Healthcare; or lived experience of homelessness.
Preferred Qualifications
Master’s Degree in Social Services, Public Health, Psychology or related field
3 or more years’ experience in Housing, Homelessness, and/or Healthcare with a focus on Youth/Young Adults
3-5 Years’ Supervisory experience and/or Program Management experience
2-4 years experience/involvement with community partnerships
Demonstrated proficiency in data collection & monitoring
Lived experience of homelessness
Bi-lingual
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of youth homelessness and supportive housing practices
Exceptional organizational and time management skills
Strong attention to detail
Ability to build and maintain community relationships
Good written and verbal communication skills; Meeting facilitation skills
Solid conflict resolution skills
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Occasional travel within the city of Chicago and Cook County suburbs.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Sep 22, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Jun 28, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.