Posting Details
POSTING INFORMATION
Internal Title
Applications Administrator*
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
6
Level
5
Department
Information Management
Job Purpose
The Applications Administrator is proficient technically and provides operational support to stakeholders (faculty, staff, prospects, students, and alumni) for multiple critical enterprise applications and customer-facing business administrative systems for the College. The Applications Administrator consults with Senior Applications Administrators and Management to perform complex system and/or application installations and upgrades.
Minimum Requirements
A high school diploma and work experience in the administration and management of software applications in an enterprise environment is required. An associate’s degree or a bachelor’s degree in a related field may be substituted for the required work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Demonstrated ability to be proficient in supporting, maintaining, and administering complex enterprise software applications preferably in higher education or a related setting.
Working knowledge of systems architecture, systems planning and design, network operating systems, and software application management.
Knowledge of, and experience with, Windows and/or Linux/Unix systems administration, light SQL experience, light scripting, and application support.
Ability to understand and carry out technical instructions in order to perform application system installations, upgrades, and integrations.
Must have experience with database technologies and/or client-server technology.
Must possess analytical and troubleshooting skills.
Strong customer service skills.
Familiarity with service management methodologies preferred.
Experience with monitoring tools and analytical tools preferred.
Familiarity with enterprise backup, storage technologies, and open source technologies a plus.
Ability to plan, organize and follow through multiple projects simultaneously.
Proficient written and verbal communications skills.
Must have the ability to establish and maintain effective working relationships with other IT staff, business stakeholders, and vendors.
Additional Comments Regarding Position
Employee must be willing to work flexible hours including occasional nights, weekends and holidays and be on call 24 hours/day, 7 days/ week. Must be able to travel periodically for professional development.
*Position may be eligible for full-time or part-time telecommuting
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
**Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Salary
**$55,341 - $64,885
Posting Date
03/25/2024
Closing Date
04/15/2024
Benefits
Open Until Filled
No
Posting Number
2024044
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15145
Job Duties
Job Duties
Activity
Works with team members to provide primary operational support to stakeholders (faculty, staff, prospects, students, and alumni) for software applications. Works with team members, stakeholders, vendors, and other IT teams to diagnose issues, resolve issues, and to automate processes. Performs day-to-day applications, systems administration, and maintenance including scripting. Implements and maintains integrations between applications. Manages and tracks work through internal ticketing system. Creates and maintains knowledge base articles for use in application support and training.
Essential or Marginal
Essential
Percent of Time
50
Activity
Works with team members and vendor support during implementations, and operationally, to resolve application issues for stakeholders. Stays in constant communication with stakeholders to meet user needs. Participates in medium to large project teams that implement complex technical solutions. Participates and works cooperatively with project team members to ensure project success. Meets milestone and project completion dates; utilizes project management methodologies; provides timely project status updates to management.
Essential or Marginal
Essential
Percent of Time
20
Activity
Develops effective systems management plans and strategies. Analyzes performance indicators to ensure that enterprise systems are operating efficiently. Consults with vendors, other application administrators, enterprise architects, and management on potential solutions for proactive systems management. Maintains a current knowledge of relevant technologies and recommends new technologies for the enhancement of campus systems. Participates in product evaluations.
Essential or Marginal
Essential
Percent of Time
15
Activity
Performs and manages software installations, vulnerability mitigations, upgrades, service pack installs, patches, etc. of on-prem and vendor hosted systems. Debugs and tests systems software and system software packages purchased from vendors. Analyzes system design and develops methods to integrate systems, and improve the efficiency and performance of applications.
Essential or Marginal
Essential
Percent of Time
10
Activity
Performs disaster recovery procedures, ensures all supported systems are part of the enterprise backup system. Participates in development of policies and procedures.
Essential or Marginal
Marginal
Percent of Time
5
Located in the heart of historic downtown Charleston, South Carolina, the College of Charleston is a nationally recognized, public, liberal arts and sciences university. Our beautiful and historic campus, student-focused programs, and contemporary facilities attract approximately 11,000 students from across the region, U.S., and internationally. Our students are immersed in a collaborative and supportive environment that enables them to form great relationships with our faculty and staff. Colleagues from various backgrounds – private sector, armed forces, and other higher education institutions – form our diverse team, which includes over 500 distinguished teacher-scholars. If you share our core values and our goal to create an inclusive campus that inspires excellence and innovation, consider a career at the College of Charleston.