Guest Services Tuki's Party Attendant

Position: Tuki’s Party Attendant

Reports To: Guest Services Manager

Position Summary:  

The Tuki’s Party Attendant is responsible for party operations relating to guest relations and overall guest experience within Tuki’s Island. The Tuki’s Party Attendant is accountable for preparing and hosting scheduled parties along with ensuring that Tuki’s Island is at an acceptable level of cleanliness, safety, and service.

Critical Skills/Competencies:  

• This successful candidate must have excellent oral communication skills and the ability to interact cheerfully with guests of all ages while working under considerable pressure in a crowded environment.
• The Tuki’s Party Attendant is required to meet high standards of aquarium knowledge and customer service.
• In addition, they are required to complete continuous training in order to maintain a high level of customer service (provided in-house).
• Ability to interact with children over long periods of time.
• Food handler’s permit is preferred

Essential Duties and Responsibilities: 

• Organize, personalize, and facilitate birthday parties that provide a safe and fun party environment
• Ensure accuracy of party food orders and Animal Meet and Greet information
• Assists party guests with check in and ensures they are satisfied with their visit
• Collects cash or other payment from guests, determining amount due and change required
• Utilize the computerized admission system Galaxy to issue tickets and items.
• Provides exceptional internal and external guest service according to established guidelines
• Provides information and directions to guests concerning the Aquarium mission, rules, and events.
• Anticipates guest needs and answers questions from guests concerning general knowledge of procedures, locations, and information.
• Monitors the play structure(s) in Tuki’s Island and resolves any concerns.

• Ensure the facility is clean and sanitary at all times.

• Other duties as assigned.
• Staff will be required to work weekends, holidays, and some evenings.
• Schedule will be Friday – Monday based on the needs of the business and events.
• Staff may also provide crowd control if necessary during peak times.

Special Working Conditions:

• Noisy workspaces, large crowds, along with cool and warm environments.
• Schedule includes weekends, evenings, and holidays, excluding Thanksgiving Day and Christmas Day. May be required to work beyond your scheduled shift, depending on special events and staff attendance.
• Works a variable shift, depending on departmental needs.
• Interact with diverse populations and a wide variety of staff.

Physical Demands of the Job:  

• This position requires moderate physical effort on a daily basis such as walking, bending, stooping and standing for long periods and regular lifting of heavy objects up to 50 pounds.
• Tuki’s Party Attendant must maintain their stations for extended periods and engage in.
• This position must have the ability to work for long periods at a computer keyboard, clear speech, and good audio skills.

While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time. The overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate. The employee is expected to adhere to all policies and to act as a role model in the adherence to the policies. 

The Living Planet Aquarium is proud to be an equal opportunity employer committed to creating an inclusive environment for all.  We do not discriminate on the basis of age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, or military status.   The Living Planet Aquarium is committed to ensuring individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process.  Should you require accommodations, please contact accommodation@livingplanetaquarium.org.

https://livingplanetaquarium.org/jobs/