Job Summary

Provides customer service to internal or external department clients by performing a variety of moderately difficult to complex administrative support activities contributing to efficient office operations and using a thorough understanding of department and County programs and procedures.

Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.

This position is represented by Local 335 – LIUNA (Health Care Division, Laborers International Union of North America).

This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.

Qualifications

Education and Experience:

Two years of experience, with limited task supervision, emphasizing or including intensive public contact, customer service, interpretation and explanation of regulations and involving general office work processes and use of modern office technology.

• Environmental Public Health experience preferred.
• Proficient in Microsoft Word, Excel, Acccess
• Experience with Environmental Health software such as EnvisionConnect, Point & Pay preferred.

In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. 

Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.

In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.

Some positions require or prefer certain bilingual skills.

Knowledge of: General office procedures and practices of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.

Ability to:

• Establish and maintain cooperative and effective working relationships
• Operate standard office equipment such as computer software applications, telephones, copy machines
• Apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations
• Effectively maintain harmonious relationships with customers, including co-workers
• Effectively guide and assist other employees
• Evaluate and improve program operations through enhancement of procedures, systems, organizational approaches and record keeping
• Communicate effectively both orally and in written form.
• Performs other related duties as required

Other Necessary Qualifications:

• Must be able to respond to public health emergencies or exercises at any time, except while on scheduled vacation or other leave.  In addition, leaves may be cancelled under public health emergencies
• Must successfully complete basic incident management courses and participate in emergency response trainings as requested
• Must protect the privacy and security of protected health information as defined in State and Federal law
• Must adhere to OSHA/WISHA guidelines, including but not limited to timely completion of mandatory trainings
• Possess a valid driver’s license, insurance, and have access to reliable transportation
• Must adhere to the Department employee immunity policy and provide documents as requested
• Maintenance of specific certifications and/or licenses (if appropriate).

Selection Process:

Resume and other documents must be attached together in the 'Resume Upload' section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.

Application Review (Pass/ Fail) - An online application is required.  Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement.  Top candidate(s) will continue in the process.

Employment references will be conducted for the final candidates and may include verification of education.

It is general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.

Examples of Duties

Duties may include but are not limited to the following:

• Primary tasks include processing incoming and outgoing mail and deliveries
• Data entry and reporting
• Processing returned OSS and O&M mail
• Triaging Environmental Public Health inquiries and complaints
• Provide back-up for other Customer Support Specialist and Environmental Health Assistants
• Provide customer service to the public and employees by telephone, email and in-person
• Receive and process a variety of forms and applications
• Create and update EPH forms under guidance from program manager
• Operate complex equipment which may include computer applications and databases
• Maintain databases for tracking program information and produce complex reports from database
• Process Public Records Requests
• Assist in updating procedures and processes under direction of Program Manager
• Maintain EPH web pages

In addition, the following is required:

• Understand and promote the public health mission of the department
• Facilitate positive problem solving between team members and internal and external partners
• Participate in department training
• Strive for personal excellence in public health work

Assists in developing general office procedures and processes.

Performs related duties as required.

Salary Grade

Local 335.5

Salary Range

$21.76 - $28.28- per hour

For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:

https://www.clark.wa.gov/human-resources/explore-careers-clark-county