Are you looking for a meaningful career that has a positive impact on the community? If you answered YES, come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks.
The Ideal Candidate: The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the ability to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required, the ideal candidate will preferably have a CompTIA A+ certification.
Are you the ideal candidate? If so, apply now!
Application Tips:
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department.
If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer.
Civil Service Testing:
The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I
Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process:
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I
Education and Experience:
High School Diploma or equivalent and one (1) year of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.
Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.
Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.
Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order.
Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
https://www.governmentjobs.com/careers/sparks/
Visit Sparks, Nevada and learn about our beautiful and family-oriented city of more than 98,000 residents. We’re located in the Truckee Meadows between the Carson and Virginia Mountain Ranges at an elevation of nearly 4,500 feet. Less than an hour’s drive from Lake Tahoe, we share our beautiful valley on the eastern slope of the Sierra with Reno, our neighbor to the west. Our climate is mild, with lots of sun, low humidity and rainfall, and a full four seasons. The City is the closest metropolitan area to the Tahoe-Reno Industrial Center, home to Tesla Motors’ gigafactory.
Sparks is in close proximity to the University of Nevada, Reno, a Tier One university. Since the 1990’s Sparks has grown tremendously, offering residents and visitors a wide array of services and activities. Quality of life is cited as one of the main reasons people relocate to Sparks. Summer and winter outdoor activities abound!
The city’s Community Services and Planning Department and the Sparks Redevelopment Agency work in tandem with current business owners and new developers to provide a business friendly environment to pursue responsible economic activities. The Sparks industrial area provides opportunities for a wide range of businesses to open or expand their operations in western Nevada, with excellent commercial and cargo air (Reno-Tahoe International Airport), surface (I-80 and U.S. 395) and rail (Union Pacific) transportation at one’s doorstep.