Rehabilitation Case Coordinator I
- Illinois Department of Human Services
- Aug 09, 2024
Job Description
Rehabilitation Case Coordinator I - # 37430
*** MUST APPLY ON OUR WEBSITE **** (Please copy and paste the link below to your browser)
https://illinois.jobs2web.com/job-invite/37430/
Agency: Department of Human Services
Location: Chicago, IL, US, 60646
Job Requisition ID: 37430
Opening Date: 08/09/2024
Closing Date: 08/22/2024
Salary: Anticipated Salary: $3,852 - $5,046 per month ($46,224 - $60,552 per year) + bilingual pay
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 1
Plan/BU: RC014
***MUST APPLY ONLINE ***
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 37430
Position Overview
The Division of Rehabilitation Services (DRS) is the state’s lead division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position coordinates customer case records and documents in a field office pertaining to the timely service delivery activities to customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program This position performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency’s case management system, monitors customer case status and prepares annotated reports for counselor; and interacts with field office staff and internal and external customers in person, phone and/or email. This position interprets and translates information into Spanish for limited English-speaking individuals. The Division of Rehabilitation Services is seeking to hire a self-motivated and detail-oriented individual with strong communication skills.
Job Responsibilities
- Works with counselor(s) and instructor(s) and the case management system to determine daily priority of customer service delivery.
- Meets with counselor(s) and instructor(s) routinely to review case management activities and problems encountered.
- Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the vocational rehabilitation program.
- Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
- Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
- Requires two (2) years of clerical related experience that demonstrates incorporation of working level proficiency and accuracy in performing keyboarding functions.
- Requires ability to speak, read, and write Spanish at a colloquial skill level.
- Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
Conditions of Employment
- Requires ability to travel.
- All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon-Fri 8:30am-5pm
Work Location: 6200 N Hiawatha Ave Chicago, IL 60646-4309
Division of Rehabilitation Services
Bureau of Customer and Community Field Services
Region 1/North
Agency Contact: DHS.HiringUnit@Illinois.gov
Job Family: Social Services; Office & Administrative Support
About the Agency:
The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
*Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
10 Weeks Paid Maternity/Paternity Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Must apply online.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Occupations
URL
https://illinois.jobs2web.com/job-invite/37430/
Salary
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Thank you for your interest in employment with the Illinois Department of Human Services (IDHS). We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills are welcome! IDHS is comprised of more than 13,200 employees in offices statewide where at any given time, a variation of career opportunities may be available. This creates the potential for you to advance the mission of IDHS and serve the community in which you live.
The Illinois Department of Human Services is an equal opportunity employer. It is the policy of IDHS to employ qualified personnel, to provide equal employment opportunities in the hiring and promoting of individuals, and to administer these activities in a manner that does not discriminate against any person. Employment decisions shall not discriminate against any individual because of race, color, religion, sex, age, national origin, ancestry, marital status, physical or mental disability, unfavorable discharge from military service, political affiliation or sexual orientation.