Receptionist (Office Assistant 3)

Keeping Washington Clean and Evergreen

The Department of Ecology is hiring a Receptionist (Office Assistant 3) within the Eastern Region Office.

Location:

• Eastern Region Office in Spokane, WA.
• Upon hire, you must live within a commutable distance from the duty station.

Schedule: This position is required to work in the office Monday through Friday, 8:00 a.m. to 5:00 p.m., and is not eligible for telework.

Application Timeline:

• Apply by November 30, 2025
• The position will remain open until filled. The agency reserves the right to make a hire at any time after application review begins. Applications received after the date above may not be considered.

Duties

As the Eastern Region Office Receptionist, you will be the first point of contact for visitors, callers, and staff. This role is essential to the daily operations of the Eastern Region Office (ERO), providing professional, friendly, and responsive customer service to both the public and Ecology employees. 

In this role, you will be part of a small but mighty administration team dedicated to supporting the everyday business functions of the ERO. Our team is fun, fast-paced, and heavily interacts with internal and external customers throughout the day.

You will keep front-desk operations running smoothly while gaining insight into the inner workings of Ecology’s 11 environmental programs and the important services they provide to the people of Washington state. If you are customer-service oriented, enjoy helping others, and thrive in a dynamic office environment, this is an excellent opportunity to support meaningful environmental work and make a real impact.

What you will do:

• Answer multi-line telephones and direct environmental or program-related questions to the appropriate staff.
• Welcome and assist in-person customers, helping them access and navigate agency services while providing excellent customer service.
• Respond promptly to emails, voicemails, and Microsoft Teams chat messages, ensuing inquiries are addressed in a timely manner.
• Support Ecology’s Commute Trip Reduction program.
• Manage purchasing for the ERO administrative team.

Qualifications

For detailed information on how we calculate experience, please visit our Recruitment website.

Required Qualifications:

Two and a half (2.5) years of clerical experience and/or education.

Additional Required Knowledge, Skills and Abilities:

• Microsoft Office Proficiency – Skilled in using Microsoft Office products including: Word, Outlook, Teams, and SharePoint.
• Multi-Line Phone System Operation – Experienced in managing multi-line phone systems, accurately directing calls, taking messages, and supporting smooth front-desk operations.

Examples of how to qualify:

• 2.5 years of clerical experience.
• 2 years of clerical experience AND a high school diploma or equivalent. 
• 1 year of clerical experience AND 30-59 semester or 45-89 quarter college credits.
• Some clerical experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree) or higher.

Desired Qualifications:

• Experience working with diverse communities.

• Bilingual preferred: ability to read, write, and speak English and Spanish proficiently.

If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.

Supplemental Information

Ecology does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Application Process

Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply.

How to Apply

Click “Apply” at the top of this page. Complete the entire application, including full work history and responses to all supplemental questions, and attach:

• Cover letter, describing your interest in and qualifications for this position
• Resume

Because we base our selection on the information you provide, it is in your best interest to complete the application thoroughly. A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as “see resume” may be considered incomplete.

For detailed application information, please visit our Recruitment website.

Application Attestation: By submitting an application, you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information, and any false or misleading answers may result in rejection of your application or dismissal if employed.

Need an Accommodation?

If you need reasonable accommodation during the application and/or screening process, including this job announcement in an alternate format:

• Please contact us at 360-407-6186 or careers@ecy.wa.gov
• If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1-800-833-6384.

Questions?

• For specific questions about the position location options, schedule, or duties, please contact Kim Alexander at Kim.Alexander@ecy.wa.gov 
• If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team at careers@ecy.wa.gov

About the Department of Ecology

As the State of Washington’s environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington’s environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.

Diversity, Equity, Inclusion, and Respect (DEIR) are core values central to Ecology's work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.

Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave, 11 Paid Holidays per year, Public Service Loan Forgiveness, Tuition Waiver,  Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP),  Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives, Combined Fund Drive, SmartHealth *Click here for more information

To learn more about Ecology, please visit our website, explore Working at Ecology, check out our Strategic Plan, and connect with us on LinkedIn, Facebook, Instagram, YouTube, or our blog.

Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.  

Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.

Ecology Job Opportunities | Careers at Ecology